What 413 owners told NHTSA about the 2021 Hyundai Palisade Hybrid Hev

The passenger seat belt will spontaneously unbuckle without warning or cause. This puts the passenger safety at risk in case there were a crash. The problem hasn't been repaired by a dealer but it's happened about 4 or 5 times. I've not had it inspected. No warning lamps went off before the failure. Luckily, the passenger unlock alert went off when it unbuckled so we were alerted to the seat belt buckle malfunction.

NHTSA ODI 11642578

Driver and passenger seat belt buckle unlatch by itself while driving.

NHTSA ODI 11641782

The 2nd row, passenger side seat belt came unbuckled while we were driving. Then we started struggling to get it to click in. Now it won't close at all. I read online that this seems to be a common issue and that NHTSA started an investigation so I wanted to share my experience. I am bringing it into the dealer today.

NHTSA ODI 11641659

Front row and 2nd row seat belts will randomly unlatch. I'll be driving and suddenly hear the seat belt unlatch which then triggers the audible seat belt alert. No idea what is causing this. The issue will also happen wven when im parked. I'm purchased the vehicle brand new, I'm the sole owner and driver of this vehicle. It's currently has 42,862 miles.

NHTSA ODI 11640828

Multiple times the drivers seat seatbelt became unlatched while driving despite being buckled adequately

NHTSA ODI 11640223

The seat belts are often difficult to latch. On many occasions, they have come unlatched on their own.

NHTSA ODI 11639893

Second row behind driver seat, seatbelt keeps unlatching spontaneously

NHTSA ODI 11639366

Seat Belt once again unlatching randomly after confirmation and repair conducted 11/2023 on vehicle.Children sit in this seat and could be ejected from the vehicle. Lights on dash light up when seatbelt unlatches.

NHTSA ODI 11639164

On two separate occasions, the front passenger side seat belt has disengaged during driving. There was no warning when this occurred. The seat belt monitor was off (indicating it was appropriately latched) when this occurred. The entry of the seat belt is very soft and does not latch appropriately. I have brought this up to the hyundai dealership I have my car serviced at and am awaiting an appointment to address this concern. Unfortunately, they are unable to get me in for an appointment for 2 months.

NHTSA ODI 11638245

All seat belts do not always click securely. They require you to push and pull a second time for the seat belt to fully engage. Sometimes the seat belts unclick while we are driving down the road. This has been happening since we purchased the vehicle new and the dealer won't acknowledge the issue or do anything to resolve it.

NHTSA ODI 11637443

The seat belts unbuckle on their own while driving. They are fully engaged and the safety light indicator turns off but then as you are driving they will intermittently unbuckle themselves. I have taken it to the dealer several times and have been told it’s a corporate issue and there is nothing they can replicate so they can’t do anything about it.

NHTSA ODI 11636953

2nd row captains chair seatbelts spontaneously release without pressing button. This has happenned on both sides and multiple times. The issue occurs even after driving for a bit after hearing the click and tugging on the seatbelt to confirm initial latching.

NHTSA ODI 11635555

The contact owns a 2021 Hyundai Palisade. The contact stated while the vehicle was parked, the safety belt on the rear driver's and passenger's side seats would unintentionally unlatch. No warning light was illuminated. The vehicle remained at the place of residence. A dealer was contacted however, the diagnosis was pending. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000. 

NHTSA ODI 11635133

Seat belt on front passenger seat randomly comes unlatched while driving. I asked my dealership to review this in May 2024 and then again in 1/2025 as it keeps happening. The seat belt is clicked and suddenly comes loose and then the seatbelt alarms start going off. Dealership has not been able to replicate. I would say this has happened about 6 times since I started noticing it. The dealership since they can't replicate, they won't pay for it. And say no recall. I am paying for the dealership to change out the seat belt.

NHTSA ODI 11634880

It started 4 years ago right after purchasing the vehicle. I slammed on my breaks and my child’s seatbelt unbuckled and he came flying forward and hit the back of the seat in front. I reported this to the Hyundai dealership where they reluctantly replaced my seatbelt. It has come unlatched less frequently. Now the seatbelt on the other side continues to come unlatched while driving. It happens about once every couple months, and always while driving. I am very concerned for my child’s safety and worry about having to slam on my breaks.

NHTSA ODI 11634511

My second row passenger side sealtbelt unlatched itself without notice when driving on the highway at 50 miles per hour. My grandson was sitting in his booster seat when the seatbelt unlatched! It was a frightening ordeal! We were on an expeessway with limited availability to pull over. The adult passenger in the other second row seat made several attempts to secure my grandson's seat belt after it unlatched, while the car was in motion, unsuccessfully. We purchased this vehicle 2 months ago from a dealership. As soon as we got the car, both of the second row seatbelts were very hard to lock. Several attempts had to be made to get them to lock every time they were used with a child seat. The vehicle is available for inspection. The problem has not been reproduced or confirmed by a dealer or independent service center since this happened today. I have made an appointment with a dealer to have my seatbelt replaced in 2 weeks. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps pr messages that indicated this problem. Once again, there were symptoms of the problem because when we first got the car, we had to make several attempts for both 2nd row seatbelts to lock when used with a car seat.it was highly annoying!!! But I had no idea the seatbelt would ever unlock itself. Scary!!!!

NHTSA ODI 11634742

I was unable to use my seatbelt because the end that accepts the strap, would not allow the seatbelt to click in to the device. I had to drive without a seatbelt several miles. I tried probably 20 times to get it to click in before giving up. My husband was able to somehow reset the mechanism, and it appears to be working fine at the moment. but I fear I could get either locked in or out of the seatbelt in the future. There was no warning the seatbelt was having an issue prior to this event. Also, it appears my model, the 2021 Hyundai Calligraphy is not included in the service bulletin campaign with the issue of a knock in the rear end (my noise is coming from the right rear area of the vehicle. Most likely the rear shock absorber, upper insulator. I'm not sure of the safety issue this will cause. Hyundai wants to charge me $160.00 to tell me if that is what it is. Knowing the other models in this year have this issue My vehicle has approx. 68,000.00 miles. They have told me my warranty expired at 60,000 miles.

NHTSA ODI 11633146

Second row seat belt buckles come unbuckle while driving. Even with buckle securely fastened and checked upon passenger being seated, later on the seatbelt becomes unbuckled randomly during driving. Extreme safety issue not only since the passenger is unbuckled, but because driver now becomes distracted trying to resolve a safety issue while driving.

NHTSA ODI 11632877

Occasionally the driver's side middle row passenger seat belt will come unbuckled while driving. This happens without pushing the eject button. Reinserting the buckle will clear the seat belt alarm and refasten the belt but occasionally it will pop out again.

NHTSA ODI 11632911

The captain seats in the back middle row will be clicked in place and they come undone during operation of the vehicle. This happens on both of the captain seats in the back row. This has occurred at least 6 times in the last month Dec 2024

NHTSA ODI 11632073

Driver’s and Front Passenger’s seat belt disengage randomly while driving. Even if you hear the click, the seat belt alarm silences, and you check it multiple times with force to ensure it is latched, it will pop loose later while the car is in motion. Serious safety hazard and while we only have experienced it in the fronts seat, we are extremely concerned it will happen with our daughter’s car seat belted in. This needs to be an immediate recall and a new latch assembly needs to be installed in cars.

NHTSA ODI 11630351

The contact owns a 2021 Hyundai Palisade. The contact stated that the seat belts in the second row of the vehicle on the passenger’s and driver’s side failed to latch securely and unlatched while driving. The contact stated that several attempts were needed to latch the seat belts. Additionally, the seat belts intermittently unlatched while driving at various speeds. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

NHTSA ODI 11629586

Second row seat belts come unbuckled randomly after they click in and are confirmed secure. This occurs more as the vehicle ages.

NHTSA ODI 11628077

Seatbelt does not latch properly. Release button gets “stuck” not allowing the buckle to latch.

NHTSA ODI 11627833

The seatbelt indicator lights for both the driver seat and passenger-side third row seat appear to be faulty. The issue first appeared with the driver seatbelt chime, which would ding while the seatbelt was in-fact in use by the driver (i.e. the driver was buckled, but the indicator would chime as if the seatbelt was not buckled). The car was taken in for service and the issue was communicated to the service provider-a possible solution was recommended. At a later date, the chime for the third row (passenger side) seat began to chime faultily too. The indicator would chime both when the passenger was buckled, but also when there was no occupant in the seat at all. The concern is that seatbelt indicators are not working properly and therefore may impact other safety measures related to the affected seatbelts. The issue is still on going, most actively in the third row passenger-side seat.

NHTSA ODI 11617547