What 11 owners told NHTSA about the 2021 Ford F-550

The contact owns a 2021 Ford F-550 SD. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The local dealer was contacted several times for more than a year, and the contact was advised that the part was not yet available and that the manufacturer had paused the recall campaign. The contact called the manufacturer and was advised that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11731105

The contact owns a 2021 Ford F-550. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11719798

The contact owns a 2021 Ford F-550 SD. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. 

NHTSA ODI 11707908

The contact owns a 2021 Ford F-550 SD. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11696083

The contact owns a 2021 Ford F-550 SD. The contact received a recall letter from the manufacturer for NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The contact called a local dealer several times to schedule an appointment for the recall repair but was informed that the manufacturer would mail another letter whenever parts were available for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

NHTSA ODI 11694076

The contact owns a 2021 Ford F-550 SD. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11660858

The contact owns a 2021 Ford F-550 SD. The contact stated that while an employee was driving 65 MPH and towing a vehicle, the vehicle inadvertently lost motive power. The driver was unable to pull over to the shoulder of the roadway due to a loss of electronic power steering; however, the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 195,000.

NHTSA ODI 11659733