What 937 owners told NHTSA about the 2021 Ford F-150 Supercab Diesel

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11682828

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11681308

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check engine warning light was illuminated. The contact stated that prior to the failure, the vehicle hesitated to start. In addition, the contact stated that the vehicle failed to restart or shift out of neutral(N). The vehicle was towed to a local residence, where it was diagnosed with a fuel pump failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.

NHTSA ODI 11681388

My truck completely shut down while leaving the shop and I was only going about 6-10mph. The dash alert stated "fuel accessory" or something in orange, sorry, I panicked a little:) I took it to Bradley Ford the next day and they couldn't fix it as they didn't know the issue. This happened a second time, but didn't shut off completely, it just felt like I was running out gas (full tank). I do live in Lake Havasu City, Az and it's hot here so I don't let my truck go below 1/2 tank hoping this will help avoid a major accident. Thank you! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11680631

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that while in reverse and reversing out of the driveway at 5 MPH, the vehicle detected that a door was being opened and activated the safety feature and shifted the vehicle into park. While the safety feature was activated, the gear shifter was over-shifted, and the gear shifter remained in reverse. The dealer was contacted and notified of the failure. The dealer confirmed there was no recall on the VIN related to the power train. Additionally, parts for the recall repair was not yet available. The vehicle was towed to a certified mechanic and was in the process of being diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that there was no recall on the VIN for the powertrain. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 62,000.

NHTSA ODI 11680666

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning light was illuminated. In addition, the transmission shuddered. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 88,000.

NHTSA ODI 11678849

The contact owns a 2021 Ford F-150. The contact stated that while reversing, the rearview camera image was black. Additionally, the contact stated while driving 5-8 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to restart, and the contact drove to the residence. The contact also stated that while driving from a complete stop, the vehicle sputtered. The contact received notification of NHTSA Campaign Numbers: 25V315000 (Back Over Prevention) and 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,899.

NHTSA ODI 11678299

The contact owns a 2021 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V315000 (Back Over Prevention) and 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11677579

The contact owns a 2021 Ford F-150. The contact stated while driving approximately 45 MPH and ascending a hill, the vehicle stalled. The contact was able to restart the vehicle. There were no warning lights illuminated. The contact had taken the vehicle to a local dealer who was unable to diagnose the vehicle and the vehicle was not repaired. The vehicle experienced a similar failure, and the vehicle was taken to another dealer. The dealer was unable to diagnose the vehicle, and the vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline), however, the VIN was not included in the recall. The failure mileage was approximately 26,000.

NHTSA ODI 11675688

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the infotainment center failed to function as intended. The contact stated that the infotainment center displayed a black screen. The contact stated that during one failure, the infotainment center screen displayed a black screen; however the radio continued to play. The contact stated that the vehicle was turned off. The vehicle was started, and the system independently reset. In addition, the contact stated that when the vehicle was started, the engine was idling roughly. The vehicle was taken to the dealer; however, the contact stated that the computer system was reprogrammed, but the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact feared driving the vehicle with his family inside the vehicle due to the failure. The contact received notifications of NHTSA Campaign Numbers: 25V315000 (Back Over Prevention) and 25V455000 (Fuel system, Gasoline); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 15,000. VIN tool confirms parts not available.

NHTSA ODI 11675046

The contact owns a 2021 Ford F150. The contact received notifications of NHTSA Campaign Numbers: 25V315000 (BACK OVER PREVENTION) and 25V455000 (FUEL SYSTEM, GASOLINE); however, the parts to do the recall repairs were not yet available. The contact stated that while her friend was driving, the rearview camera turned off while the vehicle was in reverse(R). The contact stated that the failure compromised the back-over prevention system. The contact stated that an unknown message about the brakes was displayed. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while her friend was driving 55 MPH, the vehicle vibrated abnormally, and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that recently, the vehicle accelerated independently and then returned to normal functionality. There was no warning light illuminated. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts are not available.

NHTSA ODI 11674653

I was turning left from a side street onto a divided highway and stopped in the middle to wait for an opening in traffic. When one came I hit the gas and nothing happened. Pressed it again, to the floor and nothing happened. I then put the truck into reverse to back out of the way of traffic because the truck rolled forward a bit when I attempted to accelerate. I then waited for a very large opening and attempted to accelerate again. Pushed the pedal and again nothing. I then pressed it to the floor and held it there. The truck very slowly began to accelerate and then after about 20 seconds accelerated like normal. The truck seemed normal the rest of the way home.

NHTSA ODI 11672568

Due to a defective door (cheap plastic pin), the check engine light comes on with associated warnings on the fuel door not being shut. It is shut but not locked due to the defective pin (I believe plastic) that interacts with the warning light and warning message.

NHTSA ODI 11655890

Ford Motor Company has issued a safety recall, identified by letter NEF-107DG and recall number 24V-957, due to the potential failure of the CP4 fuel pump in certain vehicle models. The recall affects the following makes, models, and model years: FORD/F-250 SD (2020-2022), FORD/F-350 SD (2020-2022), FORD/F-450 SD (2020-2022), FORD/F-550 SD (2020-2022), FORD/F-600 SD (2020-2022), FORD/F-650 (2021-2022), and FORD/F-750 (2021-2022). This action addresses concerns that the CP4 pump may fail prematurely, potentially leading to engine stalling and increasing the risk of a crash. Notably, my 2021 Ford F-150 XLT with a 3.0L diesel engine is equipped with the same CP4 fuel pump as the models listed above. As such, it should logically be included in this recall to ensure consistent safety measures and address the risks associated with this known defect.

NHTSA ODI 11634780

While driving there were no warning indicator lights illuminated on the dash. He stated there were no mechanical defects, noises, or smells to be noted. Near Milepost [XXX] on [XXX] both occupants saw smoke begin to come from under the hood. The employee pulled the vehicle to the side of the road. Both employees exited the vehicle to open the hood. Employee stated he reached down to pull the hood release and when he looked up flames were visible above the hood. Employees moved away from the vehicle and called 911.

NHTSA ODI 11625837

I've experienced the loss of power during hard acceleration. Right hand turns from a stop feel like the engine has stalled and rolling right hand turns are becoming increasingly more dangerous. Most recently as I was merging onto a highway. Pedal to the floor, the truck initi9ally accelerated for a couple seconds until it stalled to make the truck not only not accelerate but almost made it feel as if I was breaking. This is very dangerous.

NHTSA ODI 11612776

Cruising highway speeds, when accelerator is pressed to gain speed, make a pass, ect the transmission downshifts into 3rd gear, engine losses all power for 4-8 seconds while accelerator is held down. I’ve almost been in several accidents due to expecting a vehicle to accelerate and nothing happening and traffic

NHTSA ODI 11612527

OBDii reader which connect to vehicle ECM reads perfectly independently, however when connected to a state emissions inspection machine, machine indicates no vehicle information available and results in failures due to ECM not responsive. Ford says it is a known issue but will not replace ecm unless recall is issued.

NHTSA ODI 11579685

Bought truck brand new. The axle bolt sheered off at 76k miles which is a common problem which ford has issued a service bulletin for repair. Ford claims my truck is not drivable due to the manufacture defect of the bolt either being cross threaded or overtightened from the factory. Ford is insisting I pay for the mistake even though it's a manufacture defect with a service bulletin for a repair. Ford is refusing to pay for the fix due to miles. Axles, axle shafts and axle bolts should not have to be replaced before the differential fluid does in the axle at 100k miles. They are claiming the extreme premature wear is my fault. The truck is bone stock. Ford case #CAS-43720120-D7H6Y6. Worst part is Ford dealership telling me claim was denied to only find out Ford approved the claim partially. The Ford dealership was trying to double dip on profits. Dealership is wade Ford.called up akins Ford in winder and they told me they would cover it.

NHTSA ODI 11530793

The contact owns a 2021 Ford F-150. The contact stated that upon engaging the A/C, there was an abnormally strong gasoline odor and smoke coming through the A/C vents. The contact also stated the vehicle was experiencing excessive oil consumption. The contact stated that he had been performing an oil change every 2,500 miles. The contact stated that there was blue smoke coming out of the exhaust pipe. An unknown warning light was illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 15,000.

NHTSA ODI 11510626

I Have owned my 2021 F150 less than 2 weeks. I purchased the car with 200 mile on it. I was pulling out of a parking lot tonight and heard a clunk. 50 feet later the engine quit and there was a strong fuel smell and something was scraping on the pavement. We got out of the car and there was a big puddle of fuel under the vehicle. Upon further inspection, the front fuel tank bracket was unhooked from the right side and the front of the fuel tank was resting on the pavement. The fuel tube connection at the front of the gas tank was sheared off. We had the truck towed to Anderson Ford in Rockford, IL.

NHTSA ODI 11505497