What 236 owners told NHTSA about the 2021 Ford F-150 (super Crew) Hev

The steering wheel becomes crooked almost 90 degrees to the left and car still driving straight, just happened overnight I believe after system update

NHTSA ODI 11749641

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 ( FUEL SYSTEM, GASOLINE) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11748899

Good Afternoon. The Pro Power Onboard high-voltage electrical system has experienced a permanent malfunction, locking out with a "Ground Fault Detected" warning. The vehicle is a 2021 Ford F-150 Rocky Ridge conversion. This failure stems directly from a defective or incomplete execution of Safety Recall 23S35 (NHTSA Campaign 23V613000).The initial remedy applied by the dealership consisted only of adding protective tape to the rear wiring harness. However, due to the increased travel and ride height of the official Rocky Ridge suspension lift, the wiring harness pulled out of its factory retaining side clip. This caused excessive tension and stretching on the high-voltage lines, completely exposing the bare interior colored wires and leaving them vulnerable to road moisture and friction against the metal frame.The system now triggers a permanent short-to-ground error, creating an imminent risk of an electrical short circuit or vehicle fire under the high-voltage (120V/240V) lines. The Ford dealership and corporate customer care refuse to remedy this recurring safety hazard under the recall warranty because it was previously marked as completed, even though the applied remedy failed to safely secure the harness. The component is available for inspection.

NHTSA ODI 11748514

2021 Ford F-150 PowerBoost Hybrid, VIN [XXX]. At 112,000 miles — just 1,000 miles outside of warranty — the vehicle experienced catastrophic failure of the hybrid battery system. Ford's own technician diagnosed a short in the high voltage battery system that caused damage to the hybrid electric drive unit. Repair estimate is $19,000. Ford declined goodwill warranty coverage despite the vehicle being only 1,000 miles outside warranty and the failure occurring on a known problematic system. This is a $72,000 vehicle purchased new in 2021 that has suffered a catastrophic drivetrain failure at only 3 years old. The high voltage battery short and hybrid drive unit failure represent a potential safety hazard to drivers and other motorists. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11744171

At a stoplight the truck began running rough. When the light turned green, the truck failed in just 3 blocks (approximately 1 minute). Power was greatly reduced. Check engine illuminated on dashboard, then another red icon, followed by a stop safely now message. Immediately I attempted to pull over from the left lane to the right lane but the truxk Immediately stalled across both lanes, blocking all traffic. Ford dealer has ordered a new fuel pump and the repair is pending.

NHTSA ODI 11741724

Transmission kept slipping out on the freeway. Led to a near accident. Then ended up broken down on a highway while towing a trailer. Transmission couldn’t find gear for the next serval times we tried to place in gear. Then on the third time it went into gear and started driving again only to slip out and lead to another breakdown on the highway. Still had to drive it into dealership in its unsafe condition.

NHTSA ODI 11741943

When starting from a stop or rolling slowly under 15 mph, pressing the accelerator pedal — even flooring it — produces no engine or motor response for 1–3 seconds. The vehicle then suddenly accelerates. This occurs intermittently on both electric and gas power. Safety concern because it delays merging or pulling out into traffic.

NHTSA ODI 11730848

Several times, the vehicle has failed to accelerate or respond to accellerator pedal input for several seconds. It seems to happen when switching from electric to hybrid modes, and when shifting between lower gears simultaneously. Once the switch to hybrid occurs the engine will rev high with some acceleration even if the accelerator pedal is no longer being pressed. This acceleration has happened when I had my foot over the brake pedal in anticipation of pulling over to stop since the truck would not accelerate. There are no warning lights or messages that appear on the vehicle. It is dangerous because it seems to happen when trying to accelerate from a lower speed. If it happens when trying to change lanes in stop and go traffic or while pulling into traffic other cars would have to brake hard to avoid hitting our vehicle that has experienced stalled acceleration. It is also dangerous because once the transition happens there is brief uncommanded acceleration.

NHTSA ODI 11728706

My truck because of the transmission and it's "powertrain" faults; puts itself in low power mode. I can be driving fine, stop for a red light, to turn a corner or before pulling into oncoming traffic leaving a parking lot etc and without warning, no power. It won't go over 5-10 miles an hour. You have to let off the gas and give gas sometimes more than once to get the truck to finally pick up and go. I have almost been hit countless times because I suddenly couldn't get out of the way of oncoming traffic. The dealer has confirmd to me a few times that this is a transmission issue that is sending my powerboost into low power mode. I believe he said the tech that drove it said it was dangerous; but a known issue. Started a few years ago and doesn't happen all the time. Occurs sporadically and lately more and more frequently.

NHTSA ODI 11727476

Vehicle Information 2021 Ford F-150 PowerBoost VIN: [XXX] Complaint Description While driving approximately 70 mph on a highway, my 2021 Ford F-150 PowerBoost suddenly displayed a “Stop Safely Now” message and immediately lost propulsion. The engine shut down without warning while I was in active traffic. After the shutdown, the vehicle automatically shifted into park and would not allow me to shift into neutral. This left me unable to move the vehicle out of a live traffic lane. I was forced to shut the vehicle off while still in a dangerous roadway position. This incident created a serious safety hazard, as I was traveling at highway speed and could have been rear-ended due to the sudden loss of power and inability to move the vehicle. This issue appears to match Ford Technical Service Bulletin (TSB) 23-2317, which describes “Stop Safely Now” warnings, no-start conditions, and gateway module (GWM) software faults. This indicates a known defect that can cause sudden loss of propulsion. A claim has already been opened with Ford Motor Company under case number [XXX], and the vehicle is currently at a Ford dealership for diagnosis. At this time, the issue has not been resolved. This failure occurred without warning and presents a significant risk to driver safety and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11726933

2021 ford f150 PowerBoost hybrid. There is a LOT of internet chatter and forum chatter about KNOWN issues with the following, and it recently almost led to a major and likely serious injury accident. Specific Parameters: Low speed (~5 mph) slow roll Under internal combustion power, not battery In 2nd gear only When gas pedal is pressed vehicle does nothing. Does not respond. Two choices are to hammer the gas, or hit the breaks. Does two things, slams forward eventually after 3-4 second delay if gas pedal depressed OR shifts down or into electric mode (internal combustion off) and then will once again go from first to third in normal acceleration progression and pace They must have an issue with the standard 1-3 skip programming with ICE power and 2nd gear being a hang-up I almost got T boned by a semi truck due to this with family in car. This could have been deadly. It happens as an annoyance at least once per day but this one was scary. Online, and based on what I can find - Ford is aware of this issue as they have the 1-3-5 programming in the transmission but when it finds itself (due to real world driving conditions) in 2nd gear under Internal combustion, it does not know what to do. I brought it to Ford last year in Anchorage and they are attempting to blame it on normal hybrid system operation. That is NOT the case. It would be something that could be duplicated but with effort. A basic, simple test drive is NOT going to find this. They are aware of this being an issue. If you have any situation where you are rolling through, merging into traffic, or other scenario where you end up in 2 under ICE you are in TROUBLE. Dangerous, scary, and totally a manufacturer issue that is known and needs to be taken VERY seriously.

NHTSA ODI 11712898

My Ford F150 was traveling on I95 North in Maryland when an emergency notice on the dashboard told be to pull over. The truck would not restart and had to be towed to a Ford dealer. I have since been told a controller module caught fire and damaged the hybrid battery and both would need to be replaced at a cost of over $10,000. This is a know issue and other Ford F150 Hybrid trucks as well as other Ford cars have already been recalled. Ford claims that my VIN was not included in the recall even though I experienced exactly what the recall was suppose to prevent. My wife and I could have been killed while traveling on the highway at 70 MPH and the vehicle was on fire without our knowledge.

NHTSA ODI 11702253

The contact owns a 2021 Ford F-150. The contact stated while driving 30 MPH during a snowstorm, the windshield wipers failed to function as intended. The contact became aware of an abnormal burning odor coming from under the hood of the vehicle, entering the vehicle through the A/C vents. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the windshield wiper motors had failed and needed to be replaced along with the wiring. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the Extended Warranty was lapsed. The contact was referred to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 23V163000 (VISIBILITY); however, the VIN was not included. The failure mileage was 37,000.

NHTSA ODI 11648089

On numerous occasions, with increasing frequency, the truck has suddenly not responded to pressing the throttle pedal. I have not figured out the exact situation that makes it happen. From the best of my knowledge I am not sure exactly what induces the issue. I have noticed it several times where the truck goes from a mid range RPM (consistent with normal driving conditions) then after the brake or natural deceleration occurs and you go to reengage the throttle pedal the truck does not respond. There is a very extended delay to any speed increases. This has been extremely dangerous when making left turns through traffic as the truck does not respond and leaves you in harms way. It has been happening several times a week now and I have read numerous reports of the same thing on forums. I see no warning lights or pop ups that can support a large issue.

NHTSA ODI 11647951

Failure to repair safety recall in timely manner. Manufacturer Recall Number23S65 NHTSA Recall Number23V896

NHTSA ODI 11646663

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the vehicle was started, and several unknown warning lights illuminated. In addition, the contact stated that the gear shifter failed to shift into neutral while the vehicle was being towed. In addition, the contact stated that the gear shifter was stuck in park(P). The vehicle was towed to the dealer where it was diagnosed with powertrain control module failure. The contact was informed that the powertrain control module needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 102,000.

NHTSA ODI 11646699

I purchased my truck in March of 2024 with an undisclosed problem from a dealership in Texas. I contacted them two weeks after it began and they said they couldn't do anything as is the greatest business disappointment of American commerce when used vehicles are purchased under the "As Is" clause. The undisclosed problem is this, my truck loses acceleration power for up to 20 seconds in dangerous situations when I attempt to increase speed from a stop or slower speeds and the truck doesn't shift to accelerate to reasonable speeds. This situation happens each time I drive this truck. The scarier situations happen when changing lanes, turning left, or right, or making U-turns. Each of these conditions threatens safety every time this happens, but more so when there is fast-moving traffic coming behind after changing lanes or if on-coming traffic approaches my now power-less truck when making a left/u-turn. My local dealership shop found the CBF drum in the transmission to be faulty causing internal leaks which fail to engage the gearing system. The repair cost to make my truck safe again is over $7.2k. If this truly is a safety failure problem, I request NHTSA for payment to my dealer or reimbursement, please.

NHTSA ODI 11646393

The contact owns a 2021 Ford F-150. The contact stated while driving 45 MPH, the vehicle stalled. While at a stoplight, the accelerator pedal was depressed, but the vehicle failed to move or respond as needed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer, who informed the contact that the failure might be battery-related. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle. The failure mileage was approximately 140,000.

NHTSA ODI 11646031

Vehicle has completely unresponsive gas pedal for 3-5 seconds. Gas pedal is completely dead. This occurs randomly but mostly in a stop and start accelerating situation. Once the 3-5 seconds passes gas pedal responds normally. No codes generated during incident.

NHTSA ODI 11645402

: Driver side door latch, yes it's available for inspection and has been inspected by Tasca Ford Cranston RI 02920. : In a cold environment Driver side door can not be opened from the inside. Interior door latch freezes making it impossible to open door. Door must be opened from the outside. In some cases latch freezes and door will latch closed. You have to physically hold the door shut in order to drive! : This was inspected and issue confirmed by Ford Dealership and service advisor. Video has been taken. : First issue was in 2023 after used vehicle purchase. Issue is on going, during below freezing days.

NHTSA ODI 11645073

Many times I have experienced a delay in acceleration or where it fails to accelerate relative to the pedal position and will then suddenly aggressively accelerate. This has resulted in me almost being hit in traffic due to the lack of power output leaving me panicked as vehicles barrel down on me while I’m stuck waiting for the truck to get the signal to accelerate. The issue has begun to occur more often but is spontaneous when it occurs leaving me with huge trust issues with the vehicle not knowing when it will decide if it wants to output power or not. It occurs most often after the vehicle has been sitting unused, like first thing in the morning or after work when it has been sitting for hours, and most often when executing a turn from either a slow roll or a stop. Meaning if I’m on a side street and wish to pull out into traffic, it will just decide not to accelerate and leave me sitting in the road as vehicles approach scaring me into pumping the throttle or attempting to push it to the floor in the hopes it gets the signal and will accelerate to get me out of harms way. It’s a huge issue and I’m worried it will result in an accident. I’ve also seen many other are experiencing the problem. I have an appointment with my local ford dealership to have it looked at but I’m worried they won’t be able to replicate the issue and will leave me with no answers or help.

NHTSA ODI 11643879

Vehicle suddenly overheated affecting ability to drive in traffic. Discovered coolant leak. The very issue determined by the dealership is the exact issue of a current recall. They say it’s not associated with my vin despite being the exact issue for the exact make and model. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11643313

My cluster gauge is turning off while I’m driving and turning on after by itself. It happened too many times maybe 20 times in last 2 months. When this happens I’m loosing all my settings I have done before. While it’s off I can’t see any information including my speed and distracting me. I share this issue on platforms and too many people having same issue. I found too many video on YouTube about exact same problem. It happens on the f150 trucks with digital cluster gauge produced after 2020 and even brand new ones having same issue still problem is ongoing. Ford and ford dealerships aware of the problem but they aren’t doing anything about this and they say it’s well known issue.

NHTSA ODI 11643159

Tailgate opening without interference from driver

NHTSA ODI 11640794

10 speed transmission has started shifting hard at times and is random when it occurs. At times the hard shift comes with some stuttering under normal acceleration.

NHTSA ODI 11640425