What 325 owners told NHTSA about the 2021 Ford Escape Gas

The contact owns a 2021 Ford Escape. The contact stated that while parked, the driver's side door hinge had fractured which caused the contact to not be able to open the door or roll the window open. No warning light was illuminated. The vehicle was taken to a Ford dealer to be diagnosed. The contact was informed that the door needed to be replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 50,000.

NHTSA ODI 11549254

The door weld seems to have come off and causes the door to not latch properly and I cannot roll my window down this is a problem on both driver and passenger side. It appears there is a loose weld in the doors.

NHTSA ODI 11548460

Upon opening the driver side door there was a pop. Every time the door has been opened to appx 50% full width the same popping noise occurs. The weld is popped in the hinge but this is not visible without taking the door apart. The door will close properly and the window works at this time.

NHTSA ODI 11548050

Driver door popping do to spot welds broke on door check/limiter

NHTSA ODI 11547412

Spot welds failed in the check arm bracket for the driver door.

NHTSA ODI 11545575

Drivers door bracket broken and makes ratcheting noise. Currie Ford in Frankfort Ill contacted and I was advised it will need a new door. Issue raised up to cover claim. Vehicle only has 40000 miles on it. See SSM 50150

NHTSA ODI 11542642

Driver side Door Check assembly weld broken.

NHTSA ODI 11542300

The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound. Additionally, the contact stated that the door failed to open wide enough or close securely. The vehicle was taken to the dealer several times and the dealer applied a lubricant to the door, and the door was adjusted; however, the failure persisted. The contact also stated that the door only opened 6-8 inches wide, causing him to slide in or out when entering or exiting the vehicle. The dealer informed the contact of the door weld failure, and that the manufacturer had determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 17,000.

NHTSA ODI 11541467

Left Driver door making popping sound when opening or closing due to spot welds failing. Left Driver door has no catch when opening until door is completely open. Left Driver door electronics affected due to spot welds failing this includes window up/down function and locking/unlocking. Claim filed with Ford customer concern and spoke to dealer. Ford wants $2600.00 to repair and will contribute $900.00 because vehicle is out of warranty.

NHTSA ODI 11541206

When opened the driver side door on July 29, 2023 my door made a horrible popping noise that is continuing every time I open or close the driver side door.

NHTSA ODI 11535369

The door weld on the door is causing it to pop when you open and close the door.

NHTSA ODI 11533002

In the fall of 2022, the driver door on my 2021 Ford Escape would not close properly and I took to the Ford Dealership as I told them it felt unsafe as I felt the door wanted to fall off when driving as the door was physically moving in and out. They laughed at me and said that would never happen. After two visits, they realized the weld had broken on the door and said they would order a new one. They said they had never seen that on a passenger vehicle. It took 12 weeks for the door to arrive and they first said they would cover the rental vehicle and then came back the next day and said they would not cover a rental vehicle even when I said I felt unsafe driving it. So I kept driving it because it was my only vehicle. Ford Corporate tried to charge me $571.00 to pay for my part of the repair. They also dismissed that it was a larger problem. I have documentation regarding these interactions. The dealer stepped in and covered my portion of the repair. After they replaced the door, I reported the door appeared to be falling of the hinges and they investigated and said because they do not replace doors at the dealership often, they improperly installed the door as one of the hinge bolts was already missing. In April, 2023, I traded my 2021 Escape in for a 2022 Escape as I did not feel safe because of the door and the dealer agreed. It cost an additional $5,000 to get out of the lease, but it was worth my safety.

NHTSA ODI 11532547

At 38,000 miles I got into my car and it started making a popping noise on my drivers side door when opening it and closing it. After further inspection, I cannot put my window down and I am met with resistance whenever trying to open or close it. This poses safety concerns in the event of a car crash. Apparently this is not a recall item at this time and I am awaiting my dealership to even see if it’s covered as it is past 36,000 miles.

NHTSA ODI 11526679

since I have owned this SUV the break has been bad I have taken it in with no help from ford now the weld on my drive side door has broken away from the frame. ford has told me that there nothing they can do about it, and I have to pay for the repairs. i have had the car for 2 1/2 years and i have read on line that this has happen to a lot of people

NHTSA ODI 11522699

The contact owns a 2021 Ford Escape. The contact stated while driving 65 MPH, there was an abnormally loud sound coming from underneath the hood. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the shutter deflectors to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 300.

NHTSA ODI 11516340