What 325 owners told NHTSA about the 2021 Ford Escape Gas

See attached document for complaint.

NHTSA ODI 11749333

The contact owns a 2021 Ford Escape. The contact received recall notifications for NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V117000 (Visibility); however, the parts required to complete the recall repairs were not yet available. The contact called the local dealer and left a voicemail message, but the contact had not received a return call. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11748809

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V117000 (Visibility); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11744407

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were unavailable. The dealer was not contacted. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11744419

My windshield wipers aren’t working properly and it causes me to not be able to see while driving which cause me to hit a curb and damage my front fender and my trunk makes a nose when I drive like it wants to pop open my car flashes warnings and then no sign of issues

NHTSA ODI 11741312

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V117000(VISIBILITY); 25V467000(FUEL SYSTEM, GASOLINE); 26V123000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure 39,000.

NHTSA ODI 11739999

Windows and engines

NHTSA ODI 11738184

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System) and 26V123000 (Back Over Prevention) and 26V117000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11736386

The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal fuel odor inside the vehicle. The contact stated that the engine seized. No warning lights were illuminated. The contact stated that the vehicle was restarted. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact received notifications of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, parts to do the recall repairs were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

NHTSA ODI 11733340

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11730840

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 26V123000 (Back Over Prevention), 26V117000 (Visibility), and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

NHTSA ODI 11729646

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 26V123000 (Back Over Prevention) and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera image was blurry while in reverse(R). Additionally, the contact stated that the windshield wipers failed to operate while driving 35 MPH in the rain. The driver’s view was obstructed due to the failure, which almost caused a crash with another vehicle during the failure. The vehicle was taken to an unknown dealer, and the contact was informed that a diagnostic test was needed to determine the cause of the failure. The contact paid for a diagnostic test and the repair of the windshield wipers. The vehicle was repaired; however, the windshield wipers operated at a slower speed while on the highest setting. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 121,000.

NHTSA ODI 11729764

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed that parts were not yet available. The manufacturer was made aware of the issues, and it was confirmed that the parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11726928

The recall on the fuel issue was released in July 2025. This is now March 2026. Eight months should be enough time to get the parts needed for this repair. What can you do to see about getting this process accelerated? Thank you.

NHTSA ODI 11722403

The contact owns a 2021 Ford Escape. The contact stated that while driving 70 MPH, the sunroof plastic cover detached and struck the driver's hat. There was no reported injury. The vehicle was taken to the local dealer, where it was determined that the sunroof assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The manufacturer instructed the contact to keep the receipt for any potential recall and reimbursement. The failure mileage was approximately 58,395.

NHTSA ODI 11678686

The shade for the panoramic sunroof malfunctioned. The shade will not roll up properly causing the shade to sag and block rear visibility.

NHTSA ODI 11671415

1. The Sunroof/Moonroof overhead fabric lining fell off the tracks when moving back, yes. 2. My safety was put at risk from the lining falling off the tracks and nearly completely covering my eyes and face while driving, which also puts the safety of others at risk. 3. I have heard numerous people and Ford Technicians noting that this is a common issue of the sunroof/moonroofs with other similar models. 4. It was completely inspected before financing at a dealership. 5. No prior symptoms or lights, I just tried to use my moonroof while driving on the highway a week ago and was nearly blinded

NHTSA ODI 11641126

The contact owns a 2021 Ford Escape. The contact stated that condensation from the air conditioner unit had leaked into the vehicle causing the carpet to become wet, developing mold and mildew inside the vehicle. The vehicle was taken to the local dealer who determined that the failure was due to a clogged air conditioning drainage hole. The air conditioner drainage hole was unclogged, and the vehicle was repaired; however, the failure had recently reoccurred. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 30,000.

NHTSA ODI 11603686

The contact owns a 2021 Ford Escape. The contact stated the driver-side window failed to operate properly (open or close). The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was unknown.

NHTSA ODI 11536119

Started the vehicle and turned the defroster on high setting one morning to defrost the windshield with heavy frost. Car had been running about 3-4 minutes and I heard a cracking sound. I noticed a 12" crack in the middle of the windshield when the frost was melted off. The car was still parked when the windshield cracked and was not being driven due to visibility being limited by frost.

NHTSA ODI 11510702

Passenger wiper arm comes loose and does not maintain position, causing wiper to either not work at all or misalign and cross the driver side wiper. Result is impaired visibility. Both episodes occurred in winter weather. Have had two episodes so far (1/12/22, 2/11/22) both requiring dealer service to re-align wipers to factory spec and tighten. On 2/11/22 both wipers became entangled during freeway driving, destroying both wiper blades and causing dangerous driving conditions due to poor visibility in rainy conditions. On 1/12/12 the dealer's service adviser showed owner location of the screw that holds wiper, and advised that when it comes loose, here's how to tighten it then come to dealer for it to be returned to factory spec. On 2/11/22 the dealer's service tech blamed driver for using windshield wipers "with powerful motors" when it is rainy/icy outside.

NHTSA ODI 11452039