What 325 owners told NHTSA about the 2021 Ford Escape Gas

My car was inspected two times at the dealership for the door welds possibly cracking. The second time (a year ago) they said that I would need the entire door replaced. When I’m entering and exiting the vehicle the door shuts on me. I also live in a high wind area. The window will not go up or down without the door being open. Every time I call the dealership they forward me to their service manager ‘Jonathan’ and he never answers not returns my calls. I had been dealing with this issue for nearly three years or longer. I’m scared my door is going to fall off while I’m driving.

NHTSA ODI 11711557

SUN ROOF SCREEN STOPED RETRACTING PROPERLY CAUSES THE CLOTH TO BUNCH UP AND AT TIMES DISTRACT THE VIEW WHEN LOOKING IN REAR VIEW MIRROR06

NHTSA ODI 11709657

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact called a local dealer who completed the engine control software update; however, the contact asked about the fuel injector and was informed that the part was not yet available. The contact also called the manufacturer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11709225

The contact owns a 2021 Ford Escape. The contact stated that the vehicle failed to respond while in reverse(R). In addition, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. In addition, the contact received recall notification NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however ,the parts to do the recall repair were not available. The contact stated that the recall fire risk was significantly scary and made the vehicle unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,881.

NHTSA ODI 11707609

My fuel lid will not close causing a check engine light. My vehicle has less than 25k miles but outside of the 3 year limit for the warranty.

NHTSA ODI 11707093

There’s an open recall for the fuel injectors for my vehicle. I am currently unable to drive my vehicle because I can not fuel my vehicle. Each time it is fuel the engine light comes on and the vehicle either doesn’t drive or shakes violently and refuses to go. The vehicle isn’t able to pass state inspection as well. My safety is impacted by the vehicle randomly not going/stalling and not able to keep fueled.

NHTSA ODI 11707108

The contact owns a 2021 Ford Escape. The contact received a manufacturer recall in August 2025 for NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact had been calling the local dealer for updates on when parts would be available for the recall repair and was informed that there were no updates available from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11705513

The shade on the moonroof came off track and would hang down obscuring rear view from mirror. Vehicle taken to Ford dealer for repair. After $1600 repair, three days later the shade would not close completely and returned to Ford dealer. Still waiting on repair.

NHTSA ODI 11702443

The contact owns a 2021 Ford Escape. The contact stated that while driving approximately 60 to 70 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light and the charging system service light were illuminated. The message "Vehicle Turning Off to Save Power” was displayed. In addition, there was an abnormal knocking sound coming from the engine while the vehicle was slowing down. The contact stated that the parking brake push button failed to function as intended. The contact was unable to coast to the side of the road. The vehicle was towed to Auto Zone, where the battery was checked, and the battery passed the test. The tow truck driver had difficulty attempting to tow the vehicle. The vehicle failed to restart, and the auto brake turned on independently. After a while, the vehicle was towed to the contact's mother's residence. The vehicle was later towed to the dealer. The vehicle remained at the dealer pending the results of the diagnostic test. The manufacturer was made aware of the issue; however, no assistance was offered. The vehicle was included in NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE). The contact was the second owner of the vehicle and had not received the recall notification. The failure mileage was approximately 79,000.

NHTSA ODI 11702261

My vehicle only has 36,000 miles on it and I just had to spend $789 to have the rear shocks replaced!! I also purchased the extended warranty plan and this repair wasn't covered. Very disappointing especially with such low mileage.

NHTSA ODI 11702295

A plastic trim piece in the sunroof fell onto the shade. when the shade was opened it caused the shade to be disconnected from the open/close mechanism and roll back onto its spring loaded roller. the dealer quoted $1800 to fix it. not cover by ford or endurance warranty

NHTSA ODI 11699803

This vehicle! It eats so much gas. Something is wrong. It makes a weird noise and puts itself into modes of sports, ice/snow, eco, slippery all by itself while I am driving. My RPMs will change and car makes a different sound and it is in a different driving mode without being put in it by me. It puts itself in auto mode and shuts off at red lights and starts back up when I put on the gas and this is not a hybrid.

NHTSA ODI 11699688

My Ford Escape has an open recall on the fuel injectors. I took my car in once because there was a smell of fumes when using my a/c. When I mentioned the fuel injectors to the dealership, they said they would look at it. The dealership said they couldn't get the smell, but once they popped the hood, they could smell the gas. They fixed them then. Now there is a recall on the recall on the fuel injectors. My car has the smell of fumes again. I think the fumes are making me sick, I can't even use my a/c or heater some days. I can't be driving around with the fumes for my sake or my 2-year old daughter. It can't be safe for her to be in my car.

NHTSA ODI 11698706

When putting the car in reverse the brakes make an awful Screaming noise. It sounds like they are not releasing. Then when you go in drive and want to stop it doesn't want to. It is not all the time but more so then not.

NHTSA ODI 11698748

The Sunroof Shade curtain will not roll away when I try to open the roof shade. It crumbles up at the back or just doesn't roll up with the track. I have read several online Ford forums and a lot of people have been complaining about this issue. Could someone please look into this and see if this is a manufacturing problem, thank you.

NHTSA ODI 11698818

2021 Ford Escape. In January 2025 the turbo system failed and was replaced by a Ford dealer for about $5,903.85. Around five months later the transmission required repairs for a valve body issue, totaling roughly $3,000 in August. Two months after that repair, Firestone advised that the entire transmission now needs replacement. Each time the problem appeared, the vehicle showed violent slippage while upshifting and downshifting. When coming to a stop, the car would shake violently, slip forward several inches while my foot was still on the brake, and sometimes hesitate or lose power. Recently the vehicle will stop responding to acceleration, then suddenly surge forward without warning. These repeated transmission failures have created serious safety risks and appear consistent with ongoing problems involving the Ford 8F35 transmission used in the 2021 Escape.

NHTSA ODI 11697350

NHTSA Recall 25V467 was issued in July 2025. It has been over 3 months of constant fear for under-hood fire from possible fuel injector crack. My family's safety has been at risk long enough, this needs a permanent fix please!

NHTSA ODI 11696274

My engine has been misfiring since I purchased my vehicle from a Ford Dealership in Mooresville, NC. At least, I think it is misfiring. My vehicle did not pass an emissions test and I had it inspected at a Ford Dealership in Statesville, NC. They told me I have a transmission fluid leak. I went to a transmission specialist, and we stood under my car while he showed me that the transmission is not leaking in any way. This when I learned of the fuel injection recall. He wants to help in discerning what the problem actually is, but I need to address the recall issue first. I have to do something, as I need my car for my Uber side job, but I'm being told that I have no option. Please, help. I'll provide any additional information that you may need. Thank you.

NHTSA ODI 11695555

Lots of owners on Facebook page 2020/2021 ford escape discussions talk about our transmissions fluttering when driving straight you can see rpm’s going from one to under one back in a straight road some have had the transitions go out. I took mine to ford at 111000 miles and was told I need to pay $500 to change fluid did that and still doing it they said everything was fine but I should look into a extended warranty because they have had a lot of issues with the transition (was told that by auto nation ford in Corpus Christi tx? We all even have issues with Rear differential going out

NHTSA ODI 11694264

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part for the recall repair was not available. The contact had received the recall notification in August; however, parts were still not available. In addition, the contact stated that a friend had the same model vehicle, and the vehicle was already repaired under the recall. The dealer was not contacted about the unrepaired recall. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11694149

VEHICLE IS UNSAFE TO DRIVE. REMEDY IS NOT AVAILABLE, AND A FIRE CAN START UNDER THE HOOD. I HAVE A CAR THAT I BOUGHT THAT I CANNOT DRIVE WITHOUT THE ANXIETY OF A FIRE. FORD WILL NOT BUYBACK MY VEHICLE, AND THEY ARE IN BREACH OF THEIR WARRANTY.

NHTSA ODI 11692351

I’ve visited both Ourisman Ford of Manassas, VA and Ted Britt Ford of Chantilly, VA regarding this issue and asked when a fix is expected. At both dealerships, I was informed that this is not classified as a recall but rather part of Ford’s Customer Satisfaction Program. However, when I provided the service representative with the official letter from Ford, they were unable to locate either the Manufacturer Recall Number 25S76 or the NHTSA Recall Number 25V467 in their system. I’ve also explained that my vehicle—a 2021 model with fewer than 25,000 miles—is experiencing poor fuel economy, ranging between 23–29 MPG. Additionally, I’ve noticed a troubling performance issue: when accelerating from a complete stop, the car sometimes hesitates, then suddenly lurches forward, occasionally causing the tires to squeal.

NHTSA ODI 11691779

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11691801

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11691588

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that after an oil change at Firestone, the vehicle failed to operate as intended. The contact stated that the vehicle vibrated abnormally. The vehicle was taken to the dealer however, no cause for the failure was found. The failure persisted. While driving at 15 MPH, the vehicle vibrated abnormally. The vehicle was taken back to the dealer, who refused to repair the vehicle, stating that the vehicle had already been repaired. The contact's son noticed that a cover was missing under the steering wheel, and an unknown part was fractured. The dealer denied any wrongdoing. The contact spoke with an employee who spoke Spanish and translated to the contact that an unknown part was damaged in the transmission. The dealer denied causing the issue. The contact stated that the dealer refused to repair the vehicle. The failure recurred, and the contact parked the vehicle. The vehicle was no longer driven due to safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

NHTSA ODI 11687894