What 325 owners told NHTSA about the 2021 Ford Escape Gas

The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door was very difficult to open and close. Additionally, the window would not properly roll up or down. The contact stated that the failure progressed, and the door could not be opened from inside the vehicle. The vehicle was taken to the local dealer and the contact was informed that the door needed to be replaced. The door was replaced; however, the failure reoccurred a year after the repair. The manufacturer was not notified of the failure. The failure mileage was 30,000.

NHTSA ODI 11567441

This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2021 Escape and 2 of our other 2020 Ford Escapes (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.

NHTSA ODI 11564725

Passenger door hitch weld came off. I can’t open the door all the way and the window can’t be open..

NHTSA ODI 11563447

The contact owns a 2021 Ford Escape. The contact stated that the front driver's and passenger's side doors failed to close properly. The contact had to forcefully close the doors. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's and passenger's door welds had fractured. The independent mechanic replaced the front driver's and passenger's side door check arms. The contact stated that the front driver's side door check arm was previously replaced; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,700.

NHTSA ODI 11562555

Door is cracking only at 38k miles and the thing pops when I open and shut it on drivers side sounds like it’s going to fall right off

NHTSA ODI 11562201

The contact's brother owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud sound while opening. Additionally, the contact stated that the spot welds on the check arm bracket were fractured. The contact stated that the front driver's side door could only be closed from the inside while raising the check arm. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The dealer was notified of the failure and charged and diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 42,000.

NHTSA ODI 11560348

driver side door check bracket, makes cracking , crunching noise feels /sounds like it is ready to fall off.

NHTSA ODI 11559864

Drivers side “Door Check/Hinge”. Originally, the door made several loud “popping” noises and was hard to open/shut. Eventually, it wouldn’t shut properly. Vehicle repaired and then traded later. Drivers side door had the risk of coming off or not shutting completely. Yes. Yes. No. First appeared in April ‘22

NHTSA ODI 11558686

My door all of a sudden started making loud cracking sounds when I tried to open it. This progressively got worse and now the door will only partially open and the window will not go down. I believe I have a broken spot weld in the left front door at the check arm attachment.

NHTSA ODI 11558872

Went to get in my 2021 Ford Escape opened the door a heard a metal sound clunking noise. Happened all of a sudden. Thought maybe someone hit my door but no sign of it being hit. Then Googled Ford Escape and that noise and found this has been a problem. Why has there not been a recall for this problem.

NHTSA ODI 11558474

The contact owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud popping sound while opening and closing. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.

NHTSA ODI 11557383

The front door hinge spot weld and rivets have broekn loose. I called Stivers Ford in Montgomery Alabama and the Service Representative told me that my Escape was out of warranty and it was my problem to repair. I do not think this is fair as this is a structural problem in the door.

NHTSA ODI 11557390

Drivers door is making a creaking/popping sound and sometimes won’t close. The window will not always go up.

NHTSA ODI 11556616

The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the front driver’s side door weld had fractured. The contact stated that the door sounded like metal grinding each time the door was opened or closed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 16,949.

NHTSA ODI 11556697

The contact owns a 2021 Ford Escape. The contact stated that while closing the door, the door made an abnormal sound and failed to close as intended. The vehicle was taken to the dealer and diagnosed with a fractured door weld. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 41,000.

NHTSA ODI 11555072

My 2021 ford escape door started to make popping sounds and my window wouldn’t roll down had it a dealer and they said the welds on my door broke off !

NHTSA ODI 11554055

The contact owns a 2021 Ford Escape. The contact stated that the front driver's side window failed to go up or roll down. Additionally, the contact stated that while the vehicle was parked, he opened the front driver's side door, and the door flew open as if there was an internal fracture. The contact also stated that he had to slam the door to close the door securely, and there were holes near the door latching point. The vehicle was taken to the dealer, where it was determined that the door needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. The VIN was unavailable.

NHTSA ODI 11552244

Door started cracking. Next day door made a loud crack and my door would not shut. I had to take it to my garage because Ford Manderbach Ford in Hamburg PA would not cover it due to no recall. My garage put door back together and spot welded everything back together. My bill was $95.

NHTSA ODI 11551316

*corporate vehicle The check arm for our driver's side door appears to have separated from the frame. Our door feels like it may fall off. If our door falls off, we feel there are safety concerns (can list later if needed). Our story seems to corroborate many other complaints on this website.

NHTSA ODI 11551360

The door check in the drivers door snapped after two years. Ford is not willing to take care of the situation but this is a known issue. Since this item has to do with the door and door latching, I do not feel comfortable driving my vehicle

NHTSA ODI 11550686

The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door of the vehicle, the door made an abnormal popping sound. The contact stated while opening the door for a second time, the door made an abnormal grinding sound. The contact stated that the front driver's side door check arm weld had fractured internally, which prevented the window from rolling up and down as needed. Additionally, the door failed to close as intended and made an abnormal clicking sound while opening. The vehicle was taken to the dealer, who determined that the front driver's side door check arm weld had fractured internally. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 43,200.

NHTSA ODI 11550694

The contact owns a 2021 Ford Escape. The contact stated that when he was exiting the vehicle and opened the front driver's side door, he heard a popping sound. The contact stated that the front driver's side window was inoperable, the window would not go up or down. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured check arm. The vehicle was not repaired. The manufacturer was made aware of the failure and they provided no assistance. The failure mileage was approximately 43,294.

NHTSA ODI 11550695

Drivers side front door making creaking noise upon opening and closing. Does not properly close after 3 days since initial noise was noticed. Window does not go down. Believed to be faulty spot weld due to Fords negligence

NHTSA ODI 11550303

Drivers door limiter broke away from the door creating an issue opening and closing the door. Also unable to roll the drivers window down very far.

NHTSA ODI 11550050

Left door weld broke. Making a popping noise. The window will not go up or down.

NHTSA ODI 11549385