What 325 owners told NHTSA about the 2021 Ford Escape Gas

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact called a local dealer who completed the engine control software update; however, the contact asked about the fuel injector and was informed that the part was not yet available. The contact also called the manufacturer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11709225

The contact owns a 2021 Ford Escape. The contact stated that the vehicle failed to respond while in reverse(R). In addition, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. In addition, the contact received recall notification NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however ,the parts to do the recall repair were not available. The contact stated that the recall fire risk was significantly scary and made the vehicle unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,881.

NHTSA ODI 11707609

My fuel lid will not close causing a check engine light. My vehicle has less than 25k miles but outside of the 3 year limit for the warranty.

NHTSA ODI 11707093

There’s an open recall for the fuel injectors for my vehicle. I am currently unable to drive my vehicle because I can not fuel my vehicle. Each time it is fuel the engine light comes on and the vehicle either doesn’t drive or shakes violently and refuses to go. The vehicle isn’t able to pass state inspection as well. My safety is impacted by the vehicle randomly not going/stalling and not able to keep fueled.

NHTSA ODI 11707108

The contact owns a 2021 Ford Escape. The contact received a manufacturer recall in August 2025 for NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact had been calling the local dealer for updates on when parts would be available for the recall repair and was informed that there were no updates available from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11705513

The contact owns a 2021 Ford Escape. The contact stated that while driving approximately 60 to 70 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light and the charging system service light were illuminated. The message "Vehicle Turning Off to Save Power” was displayed. In addition, there was an abnormal knocking sound coming from the engine while the vehicle was slowing down. The contact stated that the parking brake push button failed to function as intended. The contact was unable to coast to the side of the road. The vehicle was towed to Auto Zone, where the battery was checked, and the battery passed the test. The tow truck driver had difficulty attempting to tow the vehicle. The vehicle failed to restart, and the auto brake turned on independently. After a while, the vehicle was towed to the contact's mother's residence. The vehicle was later towed to the dealer. The vehicle remained at the dealer pending the results of the diagnostic test. The manufacturer was made aware of the issue; however, no assistance was offered. The vehicle was included in NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE). The contact was the second owner of the vehicle and had not received the recall notification. The failure mileage was approximately 79,000.

NHTSA ODI 11702261

NHTSA Recall 25V467 was issued in July 2025. It has been over 3 months of constant fear for under-hood fire from possible fuel injector crack. My family's safety has been at risk long enough, this needs a permanent fix please!

NHTSA ODI 11696274

My engine has been misfiring since I purchased my vehicle from a Ford Dealership in Mooresville, NC. At least, I think it is misfiring. My vehicle did not pass an emissions test and I had it inspected at a Ford Dealership in Statesville, NC. They told me I have a transmission fluid leak. I went to a transmission specialist, and we stood under my car while he showed me that the transmission is not leaking in any way. This when I learned of the fuel injection recall. He wants to help in discerning what the problem actually is, but I need to address the recall issue first. I have to do something, as I need my car for my Uber side job, but I'm being told that I have no option. Please, help. I'll provide any additional information that you may need. Thank you.

NHTSA ODI 11695555

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part for the recall repair was not available. The contact had received the recall notification in August; however, parts were still not available. In addition, the contact stated that a friend had the same model vehicle, and the vehicle was already repaired under the recall. The dealer was not contacted about the unrepaired recall. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11694149

VEHICLE IS UNSAFE TO DRIVE. REMEDY IS NOT AVAILABLE, AND A FIRE CAN START UNDER THE HOOD. I HAVE A CAR THAT I BOUGHT THAT I CANNOT DRIVE WITHOUT THE ANXIETY OF A FIRE. FORD WILL NOT BUYBACK MY VEHICLE, AND THEY ARE IN BREACH OF THEIR WARRANTY.

NHTSA ODI 11692351

I’ve visited both Ourisman Ford of Manassas, VA and Ted Britt Ford of Chantilly, VA regarding this issue and asked when a fix is expected. At both dealerships, I was informed that this is not classified as a recall but rather part of Ford’s Customer Satisfaction Program. However, when I provided the service representative with the official letter from Ford, they were unable to locate either the Manufacturer Recall Number 25S76 or the NHTSA Recall Number 25V467 in their system. I’ve also explained that my vehicle—a 2021 model with fewer than 25,000 miles—is experiencing poor fuel economy, ranging between 23–29 MPG. Additionally, I’ve noticed a troubling performance issue: when accelerating from a complete stop, the car sometimes hesitates, then suddenly lurches forward, occasionally causing the tires to squeal.

NHTSA ODI 11691779

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11691801

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11691588

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that after an oil change at Firestone, the vehicle failed to operate as intended. The contact stated that the vehicle vibrated abnormally. The vehicle was taken to the dealer however, no cause for the failure was found. The failure persisted. While driving at 15 MPH, the vehicle vibrated abnormally. The vehicle was taken back to the dealer, who refused to repair the vehicle, stating that the vehicle had already been repaired. The contact's son noticed that a cover was missing under the steering wheel, and an unknown part was fractured. The dealer denied any wrongdoing. The contact spoke with an employee who spoke Spanish and translated to the contact that an unknown part was damaged in the transmission. The dealer denied causing the issue. The contact stated that the dealer refused to repair the vehicle. The failure recurred, and the contact parked the vehicle. The vehicle was no longer driven due to safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

NHTSA ODI 11687894

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11687377

The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The contact stated that the vehicle hesitated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the parts were unavailable to perform the recall repair. The vehicle was taken to the dealer, and the fault code PS04 was retrieved. The contact was unsure of the diagnostic result; however, the vehicle was repaired. The check engine warning light was reset, but the failure reoccurred. In addition, the contact stated that the vehicle was taken to the dealer several times due to the failure. The contact stated that the check engine warning light illuminated off and on every month. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11686860

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the parts were unavailable. The contact stated that because of the previous failure with the vehicle, the contact was concerned about the unrepaired recall. The manufacturer was made aware of the issue but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the concern. The contact had not experienced a failure.

NHTSA ODI 11685799

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Numbers: 25V165000 (Fuel System, Gasoline) and 25V467000 (Fuel System, Gasoline), and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

NHTSA ODI 11681444

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline), and the vehicle was taken to a local dealer, where the engine control software update was performed as an interim recall repair. The contact received another recall notification for the same recall, and the notification stated that the recall remedy was not yet available. The manufacturer was informed of the issue and informed the contact that another notification would be mailed once the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11678703

The contact owns a 2021 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Service Engine Soon" was displayed. The vehicle was taken to the dealer where it was diagnosed and determined that an unknown valve needed to be replaced. The unknown valve failure was related to the fuel intake. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with the same valve failure. The check engine warning light was illuminated. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with the same failure and the vehicle was repaired again; however, the failure reoccurred. The manufacturer was made aware of the failure and referred the contact to NHSTA Hotline for assistance. The failure mileage was unknown.

NHTSA ODI 11668665

The contact owns a 2021 Ford Escape. The contact stated that while making a right turn at approximately 10 MPH, a fuel odor had begun to leak into the interior cabin before the engine caught on fire. The A/C was activated during the time of the failure. No warning lights illuminated. The contact stated that while attempting to extinguish the fire, she fell on her stomach while pregnant, causing a miscarriage for which medical attention was sought. A police report was not filed. A Fire report was filed. The origin of the fire was unknown. The contact stated that a nearby school bus provided a fire extinguisher for the contact to extinguish the fire. In addition, the contact stated that the vehicle's engine was replaced a the local dealer prior to the fire however soon noticed the vehicle was still not operating as normal. The dealer was notified but declined to provide a loaner vehicle. The vehicle was towed to a local residential address after the fire, where it remains on a driveway. The origin of the fire was unknown. The contact mentioned that, due to costs the vehicle was not diagnosed or repaired for the fire failure. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) and NHTSA Campaign Number: 24V187000 (Fuel System, Gasoline however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11663746

Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.

NHTSA ODI 11651219

I HAVE TO KEEP PRESSING THE GAS HANDLE TO PUT GAS IN MY CAR BECAUSE THE [XXX] CARBON SENSOR [XXX] THINGY IS BROKE. also the door keeps clicking and TikTok says it’s going to fly off. Now that’s just dangerous. The clicky thingy is from something that is welded into the door keeps coming off of the car. Now that’s [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11591851

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11540030

Vehicle caught on fire while we were driving.

NHTSA ODI 11537482