What 8 owners told NHTSA about the 2020 Volvo S60 T5

The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.

NHTSA ODI 11633726

MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY HELP. NO EXPLANATION TO A LOYAL VOLVO CUSTOMER. THEY'RE SIMPLY 'SORRY' THAT I HAD TO TAKE OFF WORK TO SERVICE THEIR CAR AND WAS TOLD TO UBER HOME (NO COURTESY LOANER). AFTER THE MOST RECENT SERVICE VISIT, I DEMANDED VOLVO EITHER REPLACE THE CAR OR TERMINATE THE LEASE, BUT THE AGENT THOUGHT SERVICING THE VEHICLE 5 TIMES (BECAUSE PARTS WERE BREAKING) WAS ABSOLUTELY NORMAL. SHE WAS STUNNED I DO NOT HAVE A POSITIVE ATTITUDE NOW THAT MY CAR WAS FIXED. I DEMANDED CONTACT TO THE REGIONAL MANAGER, BUT MY AGENT (WHO TURNED OUT TO BE SUPERVISOR) REFUSED TO FORWARD ANY INFORMATION. MY CAR WOULD GO THROUGH A REVIEW PROCESS WITH 'SPECIAL PARAMETERS', BUT THE SUPERVISOR OF THE HEADQUARTERS OF VOLVO CARS USA WAS INCAPABLE OF ANSWERING WHAT THE PARAMETERS WERE, WHEN THIS REVIEW WOULD TAKE PLACE, OR WHO IS REVIEWING MY CASE' NOTHING WAS TRANSPARENT, AND FOR ALL I KNOW, THIS REVIEW COULD HAVE BEEN ARBITRARY. AS EXPECTED, 'VOLVO IS NOT IN THE POSITION'' VOLVO SENT AN AUTOMATED CUSTOMER SATISFACTION SURVEY, TO WHICH I PROVIDED FEEDBACK OF MY AWFUL EXPERIENCE. SADLY, THE SAME AGENT HANDLING MY CASE RESPONDED 'THANK YOU' AND THAT WAS IT. I GUESS MY FEEDBACK AND PROBLEMS CAUSED BY VOLVO DO NOT REALLY INTEREST VOLVO? SO BY VOLVO 'PARAMETERS,' A CAR BREAKING 5 TIMES IS NORMAL, THERE IS NO QUALITY CONTROL OF THEIR CARS, AND CUSTOMER SERVICE IS INEXISTENT (3 OR 4 'PROFESSIONALS' IN HEADQUARTERS SERVING NORTH AMERICA IS INEXISTENT).

NHTSA ODI 11394308