What 434 owners told NHTSA about the 2020 Tesla Model 3 Bev

On XXX at approximately 5:00 PM, I was driving my 2020 Tesla Model 3 on [XXX] from [XXX] toward [XXX], with Tesla FSD engaged. Near the area where the center divider begins/ends, the vehicle crossed the double yellow/divider area and entered the opposing traffic lane. There was no oncoming traffic at that moment, so there was no crash, but this created a serious potential head-on collision risk. The car also did several hard jerks that aggravated my neck and back that it has been consistently doing for a long time which cause worse ongoing headaches. The system/component that malfunctioned was Tesla FSD/Advanced Driver Assistance, including lane keeping/steering behavior. The vehicle is available for inspection upon request. My safety and the safety of others were put at risk because the vehicle moved into the lane for oncoming traffic. I had to intervene and no longer feel safe using FSD. I have reported unsafe FSD behavior to Tesla multiple times before, but the issue has not been resolved. Tesla service has previously listed the concern as “FSD not working properly/test drive required” and/or general diagnosis, but I have not received a clear written resolution explaining why the vehicle crossed into the opposing lane or how Tesla will prevent this from happening again. There were no warning lamps or messages that I recall before the vehicle crossed into the opposing lane. If Tesla has vehicle logs or telemetry for the incident, I request that they be reviewed. I am reporting this because the vehicle may repeat this unsafe behavior and create a head-on collision risk. The car continues to behave unsafely and erratically. i have a log of some of the incidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11748025

Car did not react to uncoming car and accident happened. Car was totaled. RECALL NO. 23V-838 involved as the car didn’t have the right safety controls and caused collision

NHTSA ODI 11572492

I was driving on the Garden State Parkway in New Jersey in the right hand lane. I was using basic auto pilot and needed to pass a pick up truck in front of me. I disabled auto pilot and went into the left lane. I re-engaged auto pilot and the vehicle took a hard right and hit the truck. I heard the audible chime once it made contact with the truck indicating that auto pilot disengaged. My car went back into the left lane and I took control. We moved to the shoulder and waited for state police to arrive. Luckily no one was injured. A police report was filed.

NHTSA ODI 11547462

The Tesla lane assist and adaptive cruise control failed while I was driving on the highway (I-295 in DC). I have not paid for the full self driving, so I was using the autopilot every Model 3 uses by default. The car skidded into the barrier on the side of the highway and tore up the back left tire and scraped the car. Autopilot was engaged but the car didn’t slow into the turn. I started to slow it down manually by down clicking the knob on the steering wheel, but it lost control even though autopilot was on the entire time. I’ve driven on autopilot on that highway hundreds of times. Autopilot always slows down on its own going into a turn. I was paying attention and am a very attentive driver. But autopilot normally would never have a problem with a turn like that, so I didn’t want to hit the brakes or do anything to disengage autopilot at the last second. I thought that would make things worse. I took over manually once it hit the barrier, obviously. At that point, I kept it from veering back into the other lane so that it would not hit the car next to me. Normally, there is more traffic ahead of me when I drive in that lane at that point on 295, so autopilot slows down because there are cars directly ahead of me. In this case, there were no cars ahead, so the autopilot didn’t reduce speed until later than normal. But I have been using Tesla autopilot for almost 3 years. It normally works quite well. The issue here seems to be that the autopilot does not see far enough ahead. Even though a sharp turn was coming up, it did not slow down at all until it was very close to the turn in the highway. The reason I am reporting this now is that Tesla ignored me when I reported it. I brought it in for service, and it cost me $1500 for Tesla to repair the wheel after the crash. But Tesla didn’t investigate the failure by the autopilot, or pay for it. And I saw on the news that you are investigating autopilot failures, so I thought you should know about this one too

NHTSA ODI 11470987