What 591 owners told NHTSA about the 2020 Subaru Forester

Repeated experiences of battery going dead after simply opening and closing doors a few times a day for four days. Engine was not started in this time. All interior light were off and rear hatch remained closed. Safety risk is being stranded in rural locations, at times with no cell service. Local Subaru dealer indicated I needed an authorization code from a battery lawsuit settlement to look into it. Lawsuit doesn’t include my vehicle VIN and only reimburses cost for battery replacement and possibly towing, not a repair. Research into the problem has indicated that this “parasitic drain “ can be remedied by replacing the defective older PRG Module with the effective newer one. This should be covered by the warranty on a two year old car. Local dealer would only refer to the lawsuit for direction. Suspect they are “buying time” until warranty expires to avoid doing the appropriate repair. See attached file for example of correct repair from another Subaru owner.

NHTSA ODI 11489643

The contact owns a 2020 Subaru Forester. The contact stated that while pulling into a parking space and pressing the parking brake, the vehicle suddenly experienced unintended acceleration and accelerated forward. During the incident, the vehicle drove over a curb, hit a lamp post, and crashed into a parked vehicle. No injuries were reported. A police report was taken at the scene. The vehicle was not towed away. The cause of the failure was not determined. The local dealer was contacted. The manufacturer was not notified of the failure. The failure mileage was 26,000.

NHTSA ODI 11488248

Vehicle was parked in a parking lot for approx 30 mins. Upon returning to the vehicle, the windscreen was found to have been cracked. Visibility is now obscured. This problem is known to Subaru, however they refuse to do anything about it. A class action lawsuit was filed in 2020 over the problem.

NHTSA ODI 11487606

Windshield cracked for no apparent reason from edge. Started to spread.

NHTSA ODI 11487476

In less than 2 years of owning this car the battery failed putting me in a very dangerous situation. While standing in the middle of the road to make a turn into incoming traffic the car was off because of the auto stop-start system. As I released the brake and tried to accelerate to cross the intersection the car failed to restart automatically and stalled as if the battery did not have enough power. I had to place the car in parking and restart it again in the middle of the road. This happened multiple times. I took the car to the dealer and it was confirmed that the battery was bad and it was replaced. The new battery was good for sometime but lately it feels that it lacks power again, specially to restart when off from the auto start-stop system. This problem is very concerning as it can cause a major accident if unable to restart when expected.

NHTSA ODI 11487157

Battery will not hold a charge. Battery frequently needs to be recharged. Bought a portable jumper, to ensure vehicle will start away from home where the battery would otherwise be charged in the garage.

NHTSA ODI 11486698

I've owned this car for less than a week and already have to replace a battery that was said to be completely fine. It does not retain charge or replenish when parked.

NHTSA ODI 11486541

Windshield cracked rapidly (seconds) from left bottom to center of windshield beyond repair. Windshield did not have previous damage or was hit by foreign object, appears to be a stress crack. Local Subaru Dealer referred that this situation should be discussed with Subaru USA.

NHTSA ODI 11486215

I have a 2020 subaru forester with low mileage. A few weeks ago, I started to move forward when the traffic light turned green. There is a car in front of me that started to move forward. There was another car perpendicular to my right. I started to apply the gas, and the car fought me and was appying the brakes. I saw no reason for the car to brake. This concerns me. I was on dry pavement in daylight. I fear if this had happened when the roads were covered with ice or snow, it could have caused me to spin out.

NHTSA ODI 11485937

Corrupted Driver Assist Software. Dashboard icons for hands on steering wheel, dynamic vehicle control, lane change control were flashing that systems were off, controls were turned off randomly. Vehicle was not tracking appropriately in its lane, steering was not acting correctly. Car at times acted as if it were being blown by a strong crosswind. Steering between lanes was not consistent. Icon warning that my hands were not on steering wheel when both my hands were on the steering wheel.

NHTSA ODI 11484209

Windshield keeps cracking as if unable to withstand regular road conditions that other vehicles/windshields for vehicles with the same capabilities and from the same brand (but different models) can. Windshield for my vehicle has been replaced once but will need to be replaced again, each time with an oem part

NHTSA ODI 11484331

Car window cracked while parked at work. Heard there was recalls from the internet was wondering if my car is in the classification of defective windshield

NHTSA ODI 11483832

My windshield cracked without any damage. While driving down the road one giant crack appeared out of nowhere.

NHTSA ODI 11481811

2nd event - SOY based transmission wiring chewed. TWICE in two years. Car garaged, traps in garage. Our cost: about $1500. Time in shop - 3 months, due to "no parts".

NHTSA ODI 11481565

The SUV developed the long crack across its windshield (see attachment) while parked in garage. There was no impact to cause the disintegration. There was a minor "star" damage at the bottom of the windshield, approx. 3/4 - 1 inch wide, no ding, that had occurred some two weeks prior, that I was about to get repaired. The concern here is quality of the glass that is easily damaged and disintegrates without impact.

NHTSA ODI 11481432

My 3rd windshield needs to be replaced for cracking clear across. The first one shattered after a pine one fell from a tree and completely shattered the glass. Employer paid 1,000 (see pic)The next was hit by small pebbles and it instantly cracked one half of windshield. Insurance paid with 500 deductible. This time I heard a pop and a crack appeared from the bottom and continued to crack all the way across with several cracks starting from the original crack. An estimate of 1,000to fix it.

NHTSA ODI 11481298

Subaru has a known issue with a Thermo Control Valve in Foresters. Apparently the part is failing all over the place and they redesigned the part and are replacing it. The problem is the part is backordered and the dealerships are telling people it is safe to drive the car. Our car completely shut off at highway speed. I have since learned this is happening to a number of other owners who were also told it was safe to drive it while the part is back ordered. This vehicle has a lot of advanced driver features and some or all of them are shut off when this happens. Very dangerous for them to tell people to keep driving it and the vehicle should be recalled to replace the defective part that is failing.

NHTSA ODI 11480952

We discovered a crack in the windshield this morning across the lower half of the passenger side. There was no sign of any impact, just the crack. The crack was not there when the vehicle was parked yesterday afternoon.

NHTSA ODI 11480420

BATTERY DRAINS constantly and car will not start. This has happened several times the past month. I understand that it is an ongoing issue with other Subaru's. This is dangerous and must be fixed. This issue has happened 3 times in 2 weeks. 8/1, 8/13, 8/15/2022

NHTSA ODI 11480043

The contact owns a 2020 Subaru Forester. The contact stated that while attempting to park her vehicle, the vehicle independently accelerated without warning. The vehicle ran through both the parking lot fence and a fence located on private property. The contact made multiple attempts to stop the vehicle by depressing the brake pedal; however, the vehicle failed to stop. The vehicle continued accelerating down a driveway as she attempted to avoid hitting a house, a tree, and another parked vehicle. The contact was able to shift the vehicle into park which stopped the acceleration. The air bags did not deploy upon impact. The contact suffered a headache but did not seek any medical assistance. A police report was filed. Both the parking lot and private property fences were damaged. The contact was able to drive the vehicle back to the parking lot where she called the dealer and was instructed to leave the vehicle at the scene until the vehicle was inspected. The contact was informed that the dealer filed a claim with the manufacturer. The vehicle was not diagnosed or repaired. The failure mileage was 14,865.

NHTSA ODI 11480044

There are various lights on on the dash of the vehicle when nothing is seemingly inherently wrong with the vehicle. I notified the dealership about this issue, the dealership claimed that special parts were ordered but I still have not been notifed of their arrival. This puts my safety at risk due to the fact that I am not sure wether the car actually has an issue, or if it is a mere malfunction. The vechicle is now shaking.

NHTSA ODI 11479843

The contact owns a 2020 Subaru Forester. The contact stated that while driving at approximately 45 MPH, a small rock hit the bottom, driver side of the windshield. The next day, the contact stated that the crack had formed and spread vertically along the driver-side windshield. The crack had obstructed the contact's vision while driving at various speeds. The dealer was notified of the failure and informed her that approval for the repair under warranty would come from the manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 10,000.

NHTSA ODI 11479312

Windshield cracked, what appears to be originated from the inside near the heating coil. Has spread horizontal about two-thirds of the windshield. Available for inspection upon request. Has not had any inspections yet. Can inhibit the eyesight if continues to spread.

NHTSA ODI 11479198

I drive this V little, but the steering wheel has repeatedly tried to jerk me into the left lane when tuning right and right when turning left! I stopped using cruise, but it still does it. I am an advanced driver, but don't low, if I could overcome this if it acted like some other 2020 Foresters I've read owners state have gone off the road and rolled over! Also the auto stop - start often shuts engine off when power is needed - is totally unpredictable! This is my wife's car, but she got it as the seat works with my V bad back! Had I known the Eyesight system would malfunction (I did not trust it, but hoped it would be ok!), I'd have insisted on getting a good older car without unproven so called driver aids! We really don't have the $ to replace the car!

NHTSA ODI 11479264

The contact owns a 2020 Subaru Forester. The contact stated as she pulled into a parking space, the vehicle inadvertently accelerated forward causing the vehicle to drive into the bank building. The contact stated she depressed the brake pedal, but the vehicle would not stop. The air bags did not deploy. One of the employees suffered minor injuries and a police report was filed. The vehicle was towed to a collision center. The vehicle was not diagnosed. The dealer was contacted, and they stated that the vehicle did not have any recalls. The manufacturer was not contacted. The failure mileage was 29,000.

NHTSA ODI 11477741