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What 68 owners told NHTSA about the 2020 Subaru Crosstrek

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (68)Crash / fire / injury (6)Visibility & wipers (34)Electrical system (10)Transmission & drivetrain (9)Engine (5)Fuel system (3)Body & structure (2)Brakes (2)Driver assistance (2)Seat belts (2)Speed control (2)

2 of 68 complaints match · Brakes · clear filters

Mar 20, 2026Electrical systemBrakes

Beginning one year after buying this used 2020 Subaru Crosstrek base trim the starter failed and battery fully died after failing to start from a stop. The engine was OFF due to the auto-stop system and failed upon lifting my foot from the brake on a slight incline, causing a constant warning beep and a starter system failure message on the dash display. Immediately after failing to start the brake pressure significantly dropped causing my car to roll into the front of the car behind it. The car was stranded in the road and required a jump start. Since this event the issue has occurred twice more on two brand new batteries on no incline, and I now fully disable the auto-stop feature before driving to avoid an accident. The car starts properly with no battery damage if started from the full ignition off position, even if auto-stop originally stopped the engine, pointing to a failure of the auto-stop system specifically. Importantly, I have also personally seen this exact failure occur to a separate 2020 Subaru Crosstrek, with the sport trim.

NHTSA ODI 11725956

Dec 10, 2023BrakesCrash

Car was thought to be placed in park, key was easily removed, and then the car became mobile and rolled downhill and could not be shifted back into park.

NHTSA ODI 11559357

Working with the data? Download all 68 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Subaru Crosstrek verdict →