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What 608 owners told NHTSA about the 2020 Ram 1500 Classic Crew Cab

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (608)Crash / fire / injury (34)Electrical system (155)Engine (153)Fuel system (68)Transmission & drivetrain (61)Visibility & wipers (61)Steering (56)Body & structure (43)Brakes (42)Airbags (20)Lights (18)

1 of 608 complaints match · Lights · crash/fire/injury only · clear filters

Jul 30, 2025Electrical systemLightsFire

The contact owns a 2020 Ram 1500 Promaster. The contact stated that after parking and turning the vehicle off, he left it for approximately 10 minutes. The vehicle spontaneously caught fire. The contact was alerted that his vehicle was on fire. The contact noticed that the passenger-side headlight had smoke and flames four feet high. There were no warning lights illuminated prior to the failure. The contact and a bystander extinguished the fire. There were no reported injuries. A call was made to 911 emergency services regarding the incident. The fire and police departments were on the scene. The vehicle was towed to an independent mechanic who determined the failure was due to the wire harness and headlight assembly. A claim was submitted to the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted regarding the failure and left 7 voicemails along with emails but no response as of yet. The failure mileage was approximately 67,168.

NHTSA ODI 11677316

Working with the data? Download all 608 complaints as CSV · fetched from NHTSA July 15, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Ram 1500 Classic Crew Cab verdict →