What 608 owners told NHTSA about the 2020 Ram 1500 Classic Crew Cab

At 60mph the vehie suddenly did a 180 and went backwards down the road. Fortunately it was a straight stretch and no oncoming traffic. Rear axle sized up, drive shaft shrown, and rear shaft froze resulting in equivalent of rear brakes onky thus the 180. Rear axle lost all lubrication and this is very similar to existing safety recall on other Ram models but not this one.

NHTSA ODI 11744184

My 2020 Ram 1500 Laramie was parked in my garage. I started it to let it warm up before driving. The garage started filling with smoke and the smell of fire. I backed the truck out of the garage and noticed flames on my backup camera. The 7 way plug was on fire. I quickly shut the truck off as soon as I got it out of the garage. I put water on the fire to get it out before it took over the back end of the truck. I had drove the truck the day before and filled it up with gas so my life and my son's life was as risk knowing there is a electrical issue. It also was parked in our garage when it started smoking and it could of burnt the whole garage and house down if I didn't get it out of there as fast as I did and noticed it burning. I had contacted 3 dealer ships and they all said sorry we can't help you. I decided to contact Ram directly to file a claim. Ram told me specifically not to take it to any dealer and they would look into it. 3 weeks later they sent out an investigator to my house. They took pictures of the truck and the damage. They plugged in a code reader and it didn't throw any codes. I asked the guy for the report and he said he couldn't give me one. I have since heard back from Stellantis and their email said things like this happen and they have declined any further assistance associated with this fire. They than said to contact the insurance. A fire is a safety issue and there is major concerns of safety. I don't feel safe when they said it was safe to drive after they did the investigation. I took it to a dealer ship to have it repaired and it started to smoke twice driving it to the dealership.

NHTSA ODI 11719736

One day five different warning lights appeared. Since, air bags, seat belt tensioners,traction control,abs,and 4x4 have been disabled

NHTSA ODI 11718381

The rear driver-side wheel detached from the axle, resulting in an immediate loss of vehicle control. As a result, the truck left the roadway. The detached wheel landedapproximately 150 feet behind the vehicle, on the opposite side of the road from where the truck ultimately stopped. Insurance has not yet completed its inspection of the vehicle; however, the crack and damage to the wheel were observed at the scene by a volunteer firefighter, the responding officer, and the tow truck operator. Additionally, an independent witness reported that the truck appeared to abruptly lift off the roadway, as though something suddenly caused it to “go flying.” Due to the sudden nature of the incident, no warning lights illuminated prior to the loss of control. All airbags deployed during the incident. The tailgate was dislodged, and the driver’s side of the truck sustained severe damage, including significant damage to the axle. The vehicle is not operable. While insurance has indicated the truck will likely be deemed a total loss, the claim has not yet been finalized. Video documentation is available showing the location of the detached wheel relative to the truck’s final resting position.

NHTSA ODI 11713389

This engine has failed by the head gaskets, literally all 4, cracking/breaking. This caused coolant to leak into the engine, mix with the oil, depleating the coolant, thereby causing the truck to overheat and break down. With repairs this continues to happen. 3 times to be exact! This cannot be normal for this engine especially when this happened with less than 90K miles on the engine.

NHTSA ODI 11712101

On Thursday, January 8, 2026, I was operating my vehicle when an oncoming single vehicle traveling in the opposite direction entered a curve at an excessive speed, lost control, and crossed into my lane. I attempted to steer away to avoid the collision; however, the oncoming vehicle struck my vehicle along the driver’s side. The collision caused significant damage to the driver's side and resulted in a failure of the passenger-side rear wheel/tire assembly, complete detachment of the tire from the vehicle. During the collision, none of my vehicle’s airbags deployed, despite the side-impact nature of the crash and the force of the collision. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The airbag restraint system failed to deploy during a significant collision involving the driver. The vehicle and airbag system remain intact and are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The lack of airbag deployment during a driver-side impact increased the risk of injury to me as the vehicle operator. Airbags are designed to provide supplemental protection in collisions of this type, and the absence of deployment reduced occupant protection. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? No diagnostic inspection or reproduction testing has yet been performed. Evaluation by a dealer or manufacturer representative is pending. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Police responded to the accident scene. The incident has been reported to insurance representatives. Manufacturer inspection has not yet occurred, but the vehicle remains available for review. 5. Were there any warning lamps, messages, or other symptoms prior to the failure, and when did they first appear? No warning lights, dashboard messages, or other symptoms related to the airbag

NHTSA ODI 11710471

I opened my passenger side front door. The running board deployed. When the running board contacted my shin it automatically retracted. However, my dog got his paw caught between the running board and the truck frame. The running board did not sense the obstruction. I had to hold my dog down to close the door and open it again to deploy the running board. My dog bit me in the process because he was scared.

NHTSA ODI 11699732

The contact owns a 2020 Ram 1500 Promaster. The contact stated that after parking and turning the vehicle off, he left it for approximately 10 minutes. The vehicle spontaneously caught fire. The contact was alerted that his vehicle was on fire. The contact noticed that the passenger-side headlight had smoke and flames four feet high. There were no warning lights illuminated prior to the failure. The contact and a bystander extinguished the fire. There were no reported injuries. A call was made to 911 emergency services regarding the incident. The fire and police departments were on the scene. The vehicle was towed to an independent mechanic who determined the failure was due to the wire harness and headlight assembly. A claim was submitted to the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted regarding the failure and left 7 voicemails along with emails but no response as of yet. The failure mileage was approximately 67,168.

NHTSA ODI 11677316

The DPF got so hot in a matter of a few miles (8 minutes driving) it blew a hole in it, and melted all the wiring under the truck, caused the engine to stop, automatically locking all the doors (thank God my child and husband had stopped and were out) before this happened.

NHTSA ODI 11638764

I already sent one, and forgot the pictures, pictures included this time

NHTSA ODI 11638774

The contact owned a 2020 Ram 1500. The contact stated that while driving 30 MPH when a medical emergency was experienced causing him to lose consciousness, as a result, the vehicle drifted off the roadway and crashed into a tree head-on where the vehicle came to a stop. During the impact, the front driver side, front passenger side, and passenger side curtain air bags were deployed however the driver side curtain air bag failed to deploy. The contact sustained upper and lower lip cuts that required stitches, 4 bottom teeth were fractured and extracted, 4 ribs on the right side, 1 rib on the left side, and contusion on the left lung that required medical attention. A police report was filed. The vehicle was towed and determined to be totaled. The dealer was not contacted, and the manufacturer was not made aware of the failure. The failure mileage was 37,300.

NHTSA ODI 11623579

Vehicle was involved in a front end collision and was determined to be a total loss . None of the air bags deployed

NHTSA ODI 11614792

The contact owns a 2020 Ram 1500. The contact stated that while driving at an undisclosed speed, the service power steering soon warning light illuminated and the steering wheel jerked in the opposite direction. The contact almost struck a moose due to the failure of the power steering. The vehicle was driven to the residence. The following day when the vehicle was started, the power steering warning light illuminated again. The vehicle was taken to the independent mechanic and diagnosed with a failed power steering rack. The contact stated that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000. The VIN was not available. I was involved in an accident The contact stated due to power steering going out he hit a moose and damaged the front end of the vehicle and now the vehicle has $6500.00+ worth of damages done to the front end of the vehicle.

NHTSA ODI 11583371

The contact owned a 2020 Ram 1500. The contact stated while driving at approximately 45 MPH, the windshield wiper was operating erratically, the lights began flashing, the emergency lights would not work, and the lock was inoperable. The contact observed smoke coming from the vents and underneath the dashboard. The vehicle was maneuvered to the side of the road where the contact observed sparks and flames coming from the dashboard that were approximately 5 feet in height. The Fire Department extinguished the fire. The vehicle was destroyed as a result of the fire. A fire report was filed. The contact was not sure if a Police report was filed. The vehicle was towed to a storage lot. The insurance company was pending a tow. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was unknown. The contact stated the fire started in the dash area and believes it to be an apparent faulty electrical system.

NHTSA ODI 11582670

Inside cab is getting moisture in it. Prior to noticing this we had battery drainage that causes truck not to turn on. They replaced radio they found it was drain battery. We continued to have battery drainage where it wouldn’t turn on after a full charge overnight. The truck would go to turn on but would only make clicking noises and wouldn’t shut down for 20 minutes even though wouldn’t start. Other times we’d turn off truck and it wouldn’t turn off. Now our truck is molding inside and front and rear windshield drip of moisture. The moisture drips onto dash and down the console. This could affect electrical components. There is less then 10,000 miles on it. We’ve had brakes jam up on us when we back up and there is nothing even close to us.

NHTSA ODI 11576425

I was in an accident with my 2020 Ram 1500 and took a couple horrible hits and the airbags never deployed and the end result was me getting hurt bad and now missing time at work over this incident.

NHTSA ODI 11567136

The contact owns a 2020 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle came to a complete stop at the traffic light; however, the contact stated that the vehicle then unintendedly accelerated and rear-ended the vehicle ahead. A Police report was filed. There was no injury sustained. The vehicle was not taken to be diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11536870

Right passenger visor fell off completely from the wire in the ceiling. Left driver side visor loose and is dangling from the wire from the ceiling. They are in place hooked on to the snap on part. Neither one can be used.

NHTSA ODI 11534443

The contact's brother owned a 2020 Ram 1500 Rebel. The contact stated that the vehicle was previously driven parked and left unattended a few hours later, the vehicle spontaneously caught fire. The neighbors alerted the owner that the vehicle had caught fire. The fire department extinguished the fire and informed him the fire started in the engine compartment. A 2021 Mercedes Benz CLA 250 parked in front of the Ram caught fire as well. There were no reported injuries. A police report was filed. It was unknown if the air bags were deployed. The vehicle had burnt to the frame. The vehicle was still at the owner's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who informed me an adjuster would evaluate the vehicle damage. The failure mileage was approximately 72,000

NHTSA ODI 11523864

The contact owns a 2020 Ram 1500. The contact stated while driving approximately 25-30 MPH, another vehicle ran a stop sign and crashed into her vehicle head-on. The vehicle then struck a pole. The contact stated that the air bags failed to deploy after the initial crash or after striking the pole. The contact sustained injuries to her ribs, head, left leg, lower back, pelvic bone, and sustained a concussion. Medical assistance was provided. The contact was unaware of any other injuries. A police report was filed. The vehicle was towed to the tow lot and was not diagnosed, inspected, or repaired. The contact was unaware if the vehicle had been deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 71,738.

NHTSA ODI 11512954

Both driver/passenger side adjustable sun visors broke while driving the vehicle, causing the visor to smack me in the face, and almost veering into another street lane without intention to do so. Now that they are both broken, it is ineffective to use in order to block the sun from blinding the driver while operating the vehicle. This presents a very unsafe driving condition, as they are constantly dropping from the fastening arm. Before I attempt to purchase new replacements, I feel this should be replaced at cost by the manufacturer cause there is intricate wiring inside the arms which have detached from the fastener. My vehicle isn't even three years of age and the sun visors are not handled rigorously outside of normal operation handling. See photos provided.

NHTSA ODI 11510279

The contact owns a 2020 Ram 1500. The contact stated that while the vehicle was parked and idling, the vehicle inadvertently rolled forward without warning. The vehicle rolled forward and pinned his brother to the front driver’s side box located at the opening of the garage door. Medical attention was required. The contact’s brother was later declared deceased. A police report was filed. The vehicle was towed to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer nor the dealer was notified of the failure. The failure mileage was approximately 20,000. Manufacturer Safety recall issued NHTSA #22V-904 Recall #ZB8 2019 - 2022 D TRUCK TAILGATE LATCH ALIGNMENT Status: Remedy available

NHTSA ODI 11496373

The contact owns a 2020 Ram 1500 Limited. The contact stated that while driving at 20 MPH, the automatic emergency braking system activated without warning. The wheels seized and the vehicle crashed into a guard rail. No air bags were deployed upon impact. The contact later received medical treatment for injuries sustained to both hands and the right leg. There were four other passengers in the vehicle with unknown injuries. No police report was filed. The vehicle was towed to the dealer, where the manufacturer sent an investigator to inspect the vehicle. The investigator found no fault with the computer system. The vehicle was not repaired and remained at the dealer. The failure mileage was approximately 30,000.

NHTSA ODI 11457858

Truck was going at 40 MPH and power steering went out, brakes went out and truck started to accelerate resulting in a serious crash. Vehicle was totaled out but not inspected by Dodge. There was no warning of any problems with truck.

NHTSA ODI 11452810

The contact owns a 2020 Ram 1500. The contact stated that while driving approximately 35 -40 mph, the wheels were moving back and forth, and the steering wheel was shaking. The parking brake not available message was displayed. The traction control warning indicator light was flashing and the brake warning light was illuminated. The contact sustained injuries to his left wrist and medical attention was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The manufacturer was not contacted. The failure mileage was 38,600.

NHTSA ODI 11442081