What 608 owners told NHTSA about the 2020 Ram 1500 Classic Crew Cab

PURCHASED 2020 RAM LIMITED ON JULY 14, 2020. MSRP WAS $70,355. ON JULY 16 WAS TRAVELING ON I-15 WHEN ALL TRAFFIC WAS STOPPED IN FRONT OF ME. I WAS TRAVELING OVER 70 MPH. I APPLIED BRAKES AND NOTHING, DIDN'T EVEN SLOW ME DOWN. TO AVOID COLLIDING WITH ANY OF THE STOPPED CARS I LEFT THE ROADWAY AND DROVE ONTO THE SHOULDER AND INTO THE BAR DITCH. TOOK ME APPROX HALF MILE TO GET STOPPED. STOPPED BY GOING UP AN EXIT. WHEN I FINALLY STOPPED, I WAS TERRIFIED. I CHECKED BRAKE PEDAL FOR OBSTRUCTION AND IT WAS CLEAR. BEING AN AVERAGE COMMON CITIZEN, NO MATTER NEW OR USED VEHICLE, WE EXPECT THE VEHICLE TO STOP WHEN WE PUSH ON THE BRAKE PEDAL. WHEN IT DOES NOT IT IS TERRIFYING. VEHICLE HAD APPROX 500 MILES AT THE TIME. OVER $1700 DAMAGE TO MY NEW TRUCK. FORWARD TO DECEMBER 29, 2020: WENT TO MY LOCAL POST OFFICE, PULLED INTO PARKING SPACE, AGAIN, NO BRAKES. HOWEVER WAS GOING VERY SLOW (5 MPH OR LESS. CRASHED STRAIGHT INTO BRICK BUILDING. ABSOLUTELY NO RESPONSE FROM BRAKES NOR DID THE "AUTO STOP" ENGAGE. OVER $5000 DAMAGE TO TRUCK AND $???? DAMAGE TO BUILDING. FORWARD TO JAN 1, 2021: PULLED INTO PARKING LOT, TRIED STOPPING, AGAIN NO BRAKES. AS IT WAS A HOLIDAY AND THE EVENING, NOT MANY CARS IN PARKING LOT. WAS ABLE TO STOP WITH AID OF PARKING BRAKE. HAS BEEN TO LOCAL DEALER, I TOLD THEM TO KEEP IT AS LONG AS NEEDED AND DRIVE AS MUCH AS NEEDED. THEY KEPT IT FOR ONE WEEK, SAID NO CODES ON COMPUTER, DROVE 8 MILES SAID NOTHING WRONG. HAVE NOT DRIVEN FOR 2 MONTHS (SCARES ME). AWAITING ANOTHER DEALER (NEXT CLOSEST 250 MILES AWAY) TO PICK IT UP TO CHECK IT OUT SOME MORE. VEHICLE NOW HAS LESS THAN 4000 MILES. ABSOLUTELY NO SUPPORT OR HELP FROM RAM. BEEN FIGHTING WITH THEM FOR 2 MONTHS. HAVE GOTTEN NOWHERE! I'M NOT A ROOKIE, HAVE BOUGHT AND OWNED BETWEEN 75-100 CARS IN MY LIFE. NEVER A PROBLEM WITH A DEALER OR A MANUFACTURER, UNTIL NOW!!! SEE ALSO 11397598

NHTSA ODI 11402784

I WAS DRIVING ON I-15 BETWEEN CEDAR CITY, UT AND ST GEORGE, UT. DRIVING APPROX 75MPH WHEN SUDDENLY TRAFFIC WAS STOPPED IN FRONT OF ME IN BOTH LANES. APPLIED BRAKES WITH ABSOLUTELY NO RESULTS. DROVE OFF OF PAVED PORTION OF HIGHWAY TO AVOID HITTING STOPPED CARS. VEHICLE HAD LESS THAN 500 MILES ON IT AND I HAD OWNED IT FOR 3 DAYS. FINALLY GOT VEHICLE STOPPED APPROX 3/4 MILE DOWN THE ROAD. APPROX $1700 DAMAGE TO VEHICLE. APPROX 5 MONTHS LATER I PULLED INTO U.S POST OFFICE TO PARK. BRAKES AGAIN FAILED AND I HIT BRICK BUILDING AT APPROX 5MPH OR LESS. APPROX $5000 DAMAGE TO VEHICLE AND UNCERTAIN OF DOLLAR DAMAGE TO P.O. BUILDING. THREE DAYS LATER I PULLED INTO MA PARKING LOT, BRAKES FAILED AGAIN. I WAS ABLE TO AVOID ANY PARKED CARS, MAINLY BECAUSE PARKING LOT WAS ALMOST EMPTY. I WAS ABLE TO USE EMERGENCY BRAKE TO STOP IT. THE FOLLOWING MONDAY I TOOK IT TO STEPHEN WADE DEALERSHIP. THEY HAD IT FOR 5 DAYS, CHECKED FOR CODES, DROVE IT APPROX 8 MILES AND TOLD ME TO COME GET IT. THEY COULD FIND NOTHING. FACTORY CUSTOMER CARE TOLD ME TO TAKE IT BACK TO DEALERSHIP. CALLED FOR APPT AND WAS INFORMED THAT DUE TO SAFETY PROBLEM AND ACCIDENT, THEY WOULD NOT TOUCH IT. CALLED RAM CUSTOMER CARE BACK, TOLD THEM DEALERSHIP REFUSED TO LOOK AT IT. CUSTOMER CARE SAID TO TAKE TO ANOTHER DEALERSHIP. NEXT CLOSEST DEALERSHIP IS OVER 120 MILES AWAY. THEY SAID DEALERSHIP HAS RIGHT TO REFUSE TO WORK ON IT AND THEN TOLD ME THAT RAM FACTORY TECH GAVE ORDERS NOT TO TOUCH IT. NOW I HAVE A RAM TRUCK WITH BRAKE PROBLEMS THAT NEITHER LOCAL DEALERSHIP OR FACTORY TECH WILL ACCEPT TO WORK ON. I HAVE A $70,000 MSRP, 5,400 LB "PAPER WEIGHT". NO HELP FROM FACTORY. TRUCK DOES NOT HAVE 4,000 MILES AND APPARENTLY THE FACTORY WARRANTY IS WORTHLESS. SEE ALSO 11402784

NHTSA ODI 11397598

WHEN ATTEMPTING TO STOP THE BRAKE FOR UPCOMING TRAFFIC THE BRAKE PEDAL WHEN TO THE FLOOR. TRIED PUMPING THE BRAKES AND THAT DID NO ACTIVATE THE BRAKING SYSTEM. RESULTING IN REAR ENDED A STOPPED VEHICLE AND PUSHING THAT VEHICLE INTO THE ONE IN FRONT. THERE WAS AMPLE ROOM TO STOP IF THE BRAKING SYSTEM HAD NOT FAILED. THE VEHICLE WAS RECIEVED ON GSA CONTRACT, IT ONLY HAD APPROXIMATELY 3200 MILES ON IT AND HAD NEVER BEEN SERVICED.*DT

NHTSA ODI 11396606

WHILE STOPPED IN LINE AT A FAST FOOD DRIVE THRU LINE THE BRAKES RELEASED ALLOWING TRUCK TO IDLE INTO CAR AHEAD SLIGHTLY DAMAGING BOTH VEHICLES. NO AMOUNT OF PRESSURE ON THE BRAKE PEDAL HAD ANY AFFECT ON STOPPING. DEALER COULD NOT DUPLICATE PROBLEM AND SCAN SHOWS NO CODES EXCEPT THE FRONT PARK SENSORS MOST LIKELY DAMAGED IN THE CONTACT. RAM STATED IF THEY CAN'T DUPLICATE ISSUE THEY ARE OF NO ASSISTANCE

NHTSA ODI 11390255

I WAS PULLING IN BEHIND A PARK VEHICLE IN ORDER TO PARK MYSELF. I WAS IN A HS PARKING LOT WHERE SOME MUCH MORE SERIOUS COULD HAVE HAPPENED. I WAS MOVING APROX 1-3 MPH AND ABOUT TO STOP AND PARK WHEN THE VEHICLE UNEXPECTEDLY ACCELERATED. I WAS 10-12 FEET BEHIND THE PARKED VEHICLE. THE TRUCK ACCELERATED SO HARD IT PINNED ME BACK TO THE SEAT. I FRANTICLY TRIED TO STOP THE TRUCK AND AT THE SAME TIME THE ANTI COLLISION KICKED IN AS WELL TO SLOW THE TRUCK. UNFORTUNATELY IT WAS NOT QUICK ENOUGH TO PREVENT FROM HITTING HE CAR IN FRONT. THE LOWER PORTION OF MY BUMPER HIT THE MID RARE OF THE OTHER VEHICLE AS THE TRUCK MUST HAVE BEEN RAISED FROM THE FORCE. I CALLED THE DEALERSHIP THAT NIGHT AND FILED A CLAIM WITH FCA. THEY PULLED THE DATA FROM THE TRUCK AND DID AN ANALYSIS. THEY ARE CLAIM THERE WAS NO MECHANICAL MALFUNCTION AND I ACCELERATE AND BRAKED LATE. THE REPORT SHOWS THAT THE TRUCK ACCELERATED TO 100%!. YOU SIMPLY DO NOT ACCELERATE TO 100% BY ACCIDENT WHICH I THOUGHT WOULD HAVE BEEN AN INDICATED THAT SOMETHING EITHER KICKED IN AND MADE THE TRUCK ACCELERATE OR THE PEDAL JAMMED BUT SOMETHING. I AM ADAMANT THAT I DID NOT ACCIDENTLY ACCELERATE TO 100% BY ACCIDENT. I SPENT THE MONEY ON THIS TRUCK TO HAVE THE PIECE OF MIND THAT ME AND MY FAMILY ARE SAFE. I NO LONGER HAVE THAT COMFORT. I HAVE ATTACHED THE DATA REPORT. I CANNOT ATTACHED THE CORRESPONDENCE FROM FCA AS I CANNOT ATTACH A WORD DOCUMENT

NHTSA ODI 11378425

TURNED INTO DRIVEWAY TO PARK TRUCK AND BRAKES DID NOT WORK THE VEHICLE WOULD NOT STOP IT HIT MY GARAGE AND THE ONLY WAY TO GET IT TO STOP IS WHEN I THREW IT INTO REVERSE SO IT WOULDN'T KEEP GOING. THE AUTOMATIC BRAKES THAT KICK IN WHEN TOO CLOSE TO SOMETHING ALSO DID NOT WORK OR KICK IN.

NHTSA ODI 11361366

ACCIDENT HAPPEN 5/20/20. WAS APPROACHING A STOPPED VEHICLE WHEN THE BRAKES FAILED. KEPT TRYING TO APPLY BRAKES AND NOTHING HAPPEN. IMPACT AT APPROX 35 MPH. AFTER IMPACT THE TRUCK STARTED TO ROLL BACKWARDS AND HAD TO PUT IN PARK TO STOP THE TRUCK. TOW TRUCK DRIVE ALSO HAD ISSUES LOADING ON THE ROLL BACK, BRAKES WOULD NOT WORK. WE TOWED TO OUR BODY SHOP FOR REPAIRS. THEN WAS TAKEN TO FAULKNER DEALERSHIP FOR EDR TESTING. NOTHING MECHANICAL WAS EVER DONE WITH THE TRUCK AFTER THE BODY WORK WAS DONE. BOSCH RELEASED THE TRUCK TO THE DEALERSHIP. TRUCK HAS 513 MILES AND LITTLE OVER 200 OF THE MILES ARE WHAT WE DROVE IT. PURCHASED WITH MILES ON IT. FIAT / CHRYSLER DO NOT SEE AN ISSUE WITH THE TRUCK VIA THE REPORT. I HAVE SENT THE REPORT TO A SEPARATE PARTY THAT IS NOT HIRED BY FIAT AND THEY INDICATE TO RESEARCH PAGE 42 OF THE REPORT ON THE MASTER CYLINDER BRAKING SYSTEM. WE DO NOT SEE ANY INDICATION ON ANY CODES THAT WERE RECOVERED PERFORMED BY BOSCH. WE KNOW IN FACT THAT THERE WERE MULTIPLE BRAKE CODES AND FEEL THAT THE INFORMATION IN STILL IN THE "BLACK BOX". AIRBAGS NEVER DEPLOYED AT IMPACT OF 35 MPH FRONTAL IMPACT.*DT*DT*JB*JB

NHTSA ODI 11341615

WAS TRAVELING ABOUT 35 MPH ON A STRAIGHT ROAD, WAS HIT A BY A VEHICLE WHO SPED OUT OF A SIDE ROAD. I WAS HIT ON THE DRIVERS SIDE FRONT FENDER BY THE CAR, THEN I CRASHED HEAD ON INTO THE FUEL TANKS OF A SEMI TRUCK. MY TRUCK HIT THE SEMI SO HARD IT THROUGH MY TRUCK BACKWARDS MORE THAN A TRUCK LENGTH. NO AIR BAGS DEPLOYED.

NHTSA ODI 11337818

VEHICLE THROTTLE MAXIMIZED WHEN I PRESSED THE BRAKE TO STOP. AFTER IMPACT WITH ANOTHER VEHICLE THE THROTTLE WENT BACK TO THE IDLE POSITION. I WAS MERGING IN TRAFFIC ONTO ANOTHER STREET. THE VEHICLE IN FRONT OF ME WAS STOPPED FOR THE MERGER. *LN CASE NUMBER XXXXXXXX ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11292056