What 203 owners told NHTSA about the 2020 Nissan Sentra Sr Turbo

The contact owns a 2020 Nissan Sentra. The contact stated while driving at an undisclosed speed, the steering wheel was off centered and the vehicle vibrated. In addition, the contact stated that the vehicle vibrated while making a turn. The vehicle was taken to an independent mechanic where it was diagnosed with a passenger-side rear detached inter-tire rod and bushing and a driver's side rear inter-tire rod and bushing failing. The contact was informed that the driver's and passenger interior rods and bushings needed to be replaced. The vehicle was being repaired. In addition, the contact stated that in 2021 the vehicle was inspected by the dealer for an unknown recall inspection, which had a similar failure description. In addition, the contact received a recall notification, NHTSA Campaign Number: 23V581000 (Steering). The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11748871

I have an Nissan Sentra sv 2020 and steering rack is causing problems when I drive my car, making my whole steering wheel shake when I go 60 on the highway, it also makes noises when I try to gently press on the gas making my wheels shake violently against the road. It’s a really bad safety hazard. If that part breaks. I can or any other drivers can lose control of their car and end up in a bad accident even death. Dealership is asking for about 4k to get that fix

NHTSA ODI 11748419

Nissan had a recall 2 years ago for a tie rod issue. When I brought the car in for that recall Nissan said that the tie rods showed no sign of bending so they didn't replace them. Two years later my car is not steering correctly and making noises. I find out that Nissan has a new tie rod recall (recall R23B3, NHTSA #23V-581) that requires the tie rods to be changed regardless if they show any sign of bending or damage. I bring my car in to have this completed (2 years from the first recall) and they are telling me the power steering rack has to be replaced as well as the tie rods. The issue is Nissan now knows that by not replacing the tie rods two years ago it's damaging the power sterring rack but they will not acknowledge it as they don't want to pay the additional cost for the power sterring rack. I spoke to Nissan USA consumer affairs and they are taking a hard line on this. It's dangerous as the car dealership service department was going to let me drive my car after the tie rod replacement knowing the power steering rack was also damaged until I pressed the actual technician that worked on the car and he said it's dangerous to drive. Nissan must be reponsible for replacing all the damage caused by not making it mandatory to replace the tie rods in the first recall two years ago. The cost to replace the power steering rack is $3000 and they don't want to pay for that.

NHTSA ODI 11737805

The contact owns a 2020 Nissan Sentra. The contact received notifications of NHTSA Campaign Numbers: 23V581000 (Steering) and 21V461000 (Steering). The contact stated that while in reverse(R) and turning the steering wheel, the contact observed a clicking sound coming from under the front of the vehicle. The contact stated there was no warning light or messages displayed. The vehicle was taken to a dealer where the contact was informed that the tie rods needed to be replaced. The contact was unsure if the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 21,900.

NHTSA ODI 11704265

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (STEERING). The vehicle was taken to the dealer for the recall repair. As per the dealer, the recall repair was completed. The contact never received a receipt or any documentation regarding the recall repair and doubted that the recall repair was performed. The contact stated that on a separate occasion, the rearview camera displayed a blue image while the vehicle was in reverse(R). The contact stated that the failure obstructed driving visibility, preventing the safe operation of the vehicle. The contact was unsure if a recall notification had been received regarding the back over prevention system. The dealer requested payment, and the contact refused because the vehicle was under recall. The manufacturer was notified of the failure. The failure mileage was approximately 67,000.

NHTSA ODI 11691073

The contact owns a 2020 Nissan Sentra. The contact stated that while driving at an undisclosed speed and attempting to complete a turn, there was an abnormal clicking sound coming from the front of the vehicle with the steering wheel vibrating violently. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the tie rods. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V581000 (Steering); the VIN was included, and the vehicle was repaired in September 2024. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 57,000. The VIN was not available.

NHTSA ODI 11675171

The contact owns a 2020 Nissan Sentra. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated when the vehicle was driven over a pothole and the steering wheel shook erratically. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The contact was advised to take the vehicle to the dealer for diagnostic testing. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was advised to schedule an appointment for a diagnostic test. The vehicle was not diagnosed or repaired by the independent mechanic. In addition, the contact stated that upon an inconclusive diagnostic test, all four tires were replaced and balanced, and the tie rod was replaced however, the failure reoccurred. The manufacturer was not made aware of the failure. The contact referenced Voluntary recall PM985; however, the vehicle was not included in the recall. The failure mileage was 50,000.

NHTSA ODI 11631049

I have been having several issues with this vehicle since I bought it. I’ve had the vehicle break down on me about 3 times and need repairs or adjustments to previous repairs. The main issue right now is that the car has been in the shop for about 50 days or so for repairs on the suspension or tie rods, inner/outer. I’ve had the same issue with vibrations and shaking coming from the front end when going about 60MPH. This has been going on for about 4-5 months now since I bought the car back in June. The car has been repaired about 6 times already and still no resolution to the problem. The technician at the dealership said there isn’t anything else they can do as all the work they’ve done has been by the manufacturer’s recommendation and book. My other main concern is the car tends to pull or JOLT when driving sometimes. The car has also been needing an alignment every so often. I’m not sure if it’s because the rack and pinion is broken or needs to be replaced. The boots around them keep tearing or coming off. This is my 2nd time hearing a technician tell me about them.The motor has been replaced already at 32K miles, 2 weeks before I bought it. Lately the car also been tugging and or shifting hard. My other issue is the back up camera and the windows, along with the outside button not working to keyless entry feature. I’ve been having several issues with the back up camera lately. It’s always DULL and DIM when switching from P to R, the screen turns dark and black. The other side issues are the Button for the Windows not rolling up or down. They seem to be getting stuck. This makes it hard sometimes as my kids don’t like the A/C on as much. It gives them horse cough. When it’s hot the car has no circulation or ventilation besides turning the A/C or FAN on.

NHTSA ODI 11625987

The contact owns a 2020 Nissan Sentra. The contact stated while driving at undisclosed speeds, the steering wheel had an excessive amount of play. While driving over a pothole, the vehicle shook abnormally. While reversing, there was an abnormal thumping sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle should not be driven. The mechanic determined that the steering rack was badly worn, and the tie rod needed to be replaced. The vehicle was towed to the local dealer, who informed the contact about NHTSA Campaign Number 23V581000 (Steering). The dealer diagnosed the vehicle and determined that the steering rack and tie rod needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a claim. The failure mileage was approximately 32,000.

NHTSA ODI 11621594

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at various speeds, the front end of the vehicle was vibrating abnormally. Additionally, there was a clicking sound while turning the steering wheel in either direction. The cause of the failure was not yet determined. The failure mileage was 114,000. VIN tool confirms parts not available.

NHTSA ODI 11609680

Still no fixture for the tie rods its been a year this is rediciolous its the second time i had them replaced

NHTSA ODI 11609574

I bought my car in June 2023 and I’ve been having problems with my steering wheel. The dealership's goal was to fix that issue. They said they fixed it, but I’ve been having the same issue since I bought the car. They had me pay a $500 deductible to fix the same issue since I bought it. Today is August 15, and they haven’t offered to fix it. I believe they are taking advantage of the fact that I’m young, and I'm very aware that I’m paying $27,000 for this car. Please help me I believe the previous owner lied about what was wrong with the car an I was sold a car with unseen issue that the dealership fails to disclose to me, I believe fail to hold there end of the contract.

NHTSA ODI 11608811

I got a recall notice on the tie rods of my car the recall started in August 2023 it is now August 2024 and the dealership states to me that they still do not have the parts to fix my recall

NHTSA ODI 11606486

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Numbers: 23V581000 (Steering). The contact stated that while driving at an undisclosed speed, the vehicle became difficult to steer. The vehicle was taken to an unknown dealer where it was diagnosed; however, the cause of the failure was not yet determined. The contact continued driving the vehicle however, the vehicle was difficult to steer. The vehicle was taken to a different dealer, Pat Fischer Nissan (1128 S Hopkins Ave, Titusville, FL 32780) where it was determined that the tie rod and steering rack needed to be replaced. The repair was pending and the vehicle remained with the dealer. The manufacturer was made aware of the failure. The failure mileage was 80,000.

NHTSA ODI 11603778

MAJOR SAFETY ISSUE. For over a year (with a tie rod unresolved recall due to a "national back order") my young son's Nissan Sentra has consistently made noises and vibrations when he turns at low speeds. My husband repeatedly called the local Nissan Dealership in Pensacola, Sandy Sansing Nissan, citing the recall and the issues he was having but was offered no fix. My son was/is having actual safety issues related to the faulty tie rod. We went dealership on January 5, 2024 where they claimed that they fixed the recall, but after, my son noticed no change. Last week July 17, 2024, my son took his Sentra to our local mechanic who we've used and trust for over 20 years, thinking it needed brakes/rotors because the vibration and noise had gotten worse/different. Our local mechanic told him his brakes/rotors were fine but upon inspection said it needed new Rack and Pinion steering, front lower control arms, and left/right CV axles total cost $4600. That afternoon I called the Nissan Dealership, knowing these were related to the recall, and told them what our mechanic said and that we needed the next available appointment. The next morning, Nissan says he needs a new subframe (which he does not need) AND steering rack $5,117.49, Alignment $130 and both CV Axles, but for triple the price that our mechanic quoted. Nissan's total was $9000, and our Nissan service advisor looked up and told us on January 4, they couldn't have fixed the recall since the part isn't available. Now, since the recalled tie rods (that were never fixed) are bad (and the tie rods are directly connected to the steering rack), they have damaged the steering rack. This is my son's first car he financed, and he was so proud of it. The excitement has become a safety nightmare for our whole family. Nissan, please show your customers some integrity. $9,000 bill, but no fix for the recall that caused the issues and could literally cause him (and others) to lose control of the steering at any point and crash?

NHTSA ODI 11603892

The electrical system is a nightmare in this vehicle. My automatic emergency braking system was activating while I was going 60mph on the highway with no vehicles or reasons to have this feature activate. It happened on numerous occasions. I had passengers in the car and they witnessed it. It was very alarming to be cruising along at 50+ mph and the braking system jolted the car to a stop. I also had to replace the battery twice. Had to purchase a portable jump starter. Had to replace alternator. None of these things should be an issue with a 36 mo lease I complained numerous times how I felt the car was a death trap. I asked for a loaner if I left car since it’s a safety hazard and I’m sickly and must get to my dr appts. I was told by dealer that’s not their problem. I broke down at night alone at least 5 times. My gas said a quarter tank yet I broke down for no gas. The radio volume knob never worked. The driver rear door never locked. System malfunction wld constantly flash on my screen. The car made a ticking noise inside when shut down. My heater didn’t work. I opened 2 consumer affairs claims. They put me off everyday. The girl Tyler did NOTHING. This car is a death trap. I think the dealer knew it had electrical problems. I kept car past end of lease for legal proof. I continued to pay. Finally I gave up. 5 hrs b4 inspection they sent a tow truck to take vehicle. I lost all belongings in trunk. They were still using my registration and never contacted me or returned calls or sent any letter to get my belongings. They kept new battery and battery jumper. Plz I need help. Nissan has been nasty to me and my [XXX] mom and instead of offering some money back they want to put me in collections for $1500 for mileage. Which I kept paying lease Plz help us. Nissan resold vehicle. Someone is going to die in that car INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11601273

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11600472

The wheel keeps turning to the right and won't go straight. The wheel makes a clicking noise when it turns. It seems to be something to do with the steering column. Must keep turning the steering wheel to the left for it to work properly. I have replaced the steering gear assembly at my own expense, but the problem has not improved, proving to be a design issue near the tire and tie rod. I'm sure the sound is coming from near the tire and tie rod. Yes. I found the recall notice but no solution was given. There doesn't seem to be any plan to fix this design flaw? I need to file a complaint!

NHTSA ODI 11598895

My front passenger tire rod on my Nissan broke while backing it up out of my driveway in Gillette,Wy. So I contacted the Nissan dealer in Casper,WY and they informed it was on a recall. So I had Quality Auto in Gillette, Wy take it to Vista Nissan in Casper, Wy and they informed me that they could not fix it because Quality Auto welded the tire rod together to get it on to the trailer.

NHTSA ODI 11594487

Bad vibration in steering wheel. Feels extremely unsafe due to tie rods.

NHTSA ODI 11591449

Dealership is refusing to repair recall: NHTSA Recall Number: 23V581000 Manufacturer Recall Number: R23B3 On [XXX] approx [XXX] I backed out of a parking spot in a strip mall parking lot in Oceanside, NY. When I shifted into drive, I completely lost the ability to steer. Luckily I was in a parking lot and was able to avoid a collision with another vehicle or pedestrian. I had my car towed to Nissan of Rockville Centre (Long Island, New York), where they advised that my tie rod broke, which damaged the tire rack, and the repair would be $3200. I was advised to put a claim into my insurance. Upon researching, I found that this part was in fact being recalled for this very issue. Dealership is claiming outside forces, however I was pulling out of a parking spot extremely slowly when this incident occurred, with no potholes or debris in the parking lot that could've caused the damage. Nissan Consumer Affairs and the dealership both have given me the runaround for almost two months waiting on their warranty department to either approve or deny the claim. Meanwhile, I have spent over $4000 on rental vehicles to be able to continue working, still waiting for their decision. This has been going on since late March and it is 5/19/24 at the date of this complaint. My car was inspected when I bought it the lease in January/ February of this year, and has been serviced multiple times without the dealership noting the recall, perhaps because the "remedy is not yet available"? I am thankful that this tie rod didn't snap while I was commuting to work on the Belt Parkway in Brooklyn. Nissan is not taking responsibility for this malfunction and associated damage. They are still in possession of my vehicle since late March, refusing to repair the recalled parts, when I am still receiving email and text alerts from Nissan to have the recall repaired urgently! It already broke and the dealership is blaming me. I am requesting support in having this issue remedied. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11589520

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering). The contact stated that while driving at various speeds on several occasions, the steering wheel vibrated abnormally. Additionally, the contact observed a popping noise emanating from the steering column while making left and right turns. The vehicle was taken to several dealers however, the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.

NHTSA ODI 11587820

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated while driving 40-50 MPH, the steering wheel and the vehicle shuddered violently. Additionally, the front wheels were wobbling abnormally. The contact stated that the failure also occurred while driving at a slower speed. The vehicle was taken to the dealer, where it was diagnosed that the tie rod had fractured. The contact stated that the dealer declined to perform an interim repair because the tie rod was not bent; however, the recall remedy involved replacing bent or broken tie rods, free of charge. The contact stated that the failure had been recurring increasingly while driving. The vehicle was taken back to the dealer who declined to perform the interim repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

NHTSA ODI 11587855

I have been trying to get my car fixed for the tire rod recall and to this date 5/4/2024 they cant fix it and send me on my way this is outrageous i already had this replaced once a few years ago when i was originally leasing this they need to be quicker 9 months really? This isnt okay

NHTSA ODI 11586996

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65MPH, and attempting to make a turn, the ESP warning light illuminated, and the tires were slipping without proper traction. The local dealer was contacted. The vehicle was diagnosed, and the contact was informed that an unknown part had failed. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11585210