Home · 2020 Mercedes-benz Sprinter 1500 12 Passenger · Complaints

What 5 owners told NHTSA about the 2020 Mercedes-benz Sprinter 1500 12 Passenger

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (5)Crash / fire / injury (1)Driver assistance (1)Electrical system (1)Engine (1)Fuel system (1)Speed control (1)

1 of 5 complaints match · Speed control · clear filters

Aug 23, 2022Speed controlDriver assistance

The contact owns a 2020 Mercedes-Benz Sprinter 1500. The contact stated that while driving at 70 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.

NHTSA ODI 11480837

Working with the data? Download all 5 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Mercedes-benz Sprinter 1500 12 Passenger verdict →