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What 20 owners told NHTSA about the 2020 Mercedes-benz E-class Wagon
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 20 complaints match · Engine · crash/fire/injury only · clear filters
Sep 24, 2024Electrical systemEngineFire
There was smoke coming from from the engine compartment and spontaneous fire started while the car was at a stop light. The car was totally damaged. The car has less than 15000 miles driven. It is still under warranty. Information was sent to Mercedes-Benz USA with a certified mail and immediately via email from the dealership. Also was reported where the vehicle was stored if they wanted to investigate the engine. Benz USA just wanted me to fill out their standard report form. The towing company also told me that they had to tow another Benz not long ago from engine fire.
NHTSA ODI 11616110
Oct 24, 2021EngineFire
On October 2, 2021, car caught fire in the engine compartment while car was turned off under carport of home. Car mileage was 18,000. The car was serviced by Mercedes of Marin and driven approximately 25 miles after the service when incident occurred. No warning lamps or messages appeared. Fire damage to carport and garage of house and fence and gate. Allstate, the insurance carrier is performing a fire inspection of the vehicle.
NHTSA ODI 11437940
Working with the data? Download all 20 complaints as CSV · fetched from NHTSA July 19, 2026