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What 594 owners told NHTSA about the 2020 Jeep Wrangler 4-door 4xe

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (594)Crash / fire / injury (29)Steering (236)Electrical system (171)Engine (50)Suspension (49)Transmission & drivetrain (45)Fuel system (40)Visibility & wipers (33)Body & structure (16)Brakes (12)Speed control (12)

1 of 594 complaints match · Speed control · crash/fire/injury only · clear filters

Aug 8, 2020SteeringBody & structureSpeed controlCrash

TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!!

NHTSA ODI 11343998

Working with the data? Download all 594 complaints as CSV · fetched from NHTSA July 18, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Jeep Wrangler 4-door 4xe verdict →