What 594 owners told NHTSA about the 2020 Jeep Wrangler 4-door 4xe

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving 70 MPH, the contact noticed that the instrument panel was glitching and flickering before displaying a blank screen. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The approximate failure mileage was 74,000.

NHTSA ODI 11705562

Instrument Cluster Panel stoppped working about a week ago. The Cluster between the MPH Guage and Rpm Guage went blank.

NHTSA ODI 11705309

The dashboard screen just went blank. It doesn’t display any information at all

NHTSA ODI 11704824

Digital gauge cluster goes completely blank. Will come back on intermittently and then goes blank again for extended periods of time.

NHTSA ODI 11704642

My 2020 jeep wrangler just had its center instrument cluster go dark. This seems to be a known issue, and I believe there is a recall for 2024 models. The recall needs to be expanded as far back as the issue is being reported. This is dangerous situation with not being able to see the gas gauge, milage and additional critical information. To make matters even more unmanageable because the jeep needs to have the exact mileage known before replacing the instrument cluster the recommendation is to drop your car off at the dealer and not drive it until the part is replaced. Because this is such a large issue the current lead-time is 5 months to get a replacement part in. No one should be expected to leave their jeep at a dealership for 5 months. Our jeep dealer actually recommended getting an after-market replacement. I am reporting this to add my voice to many others who have experienced this same issue. I am also sure this is probably way under reported. Anything you can do to extend this recall back to at least 2020 would be greatly appreciated

NHTSA ODI 11703961

Suddenly at 82,000 miles, my 2020 Jeep Wrangler Sport S 4 door began shaking uncontrollably while I was driving. It was a terrifying experience. I took it to the mechanic and he replaced the steering damper. The uncontrollable shaking continued. The mechanic replaced the steering damper again. The shaking continues. I have had a wheel alignment and tires balanced. I am scared to drive the vehicle. I don't know what else to do, except trade it in?

NHTSA ODI 11703854

My center dash cluster shorted out and went black and no longer shows speed, fuel and warning lights. Known recall for center dash cluster, but not my vin. Dealership has diagnosed the problem and repairing at my expense.

NHTSA ODI 11703556

The instrument dash panel went blank while driving.

NHTSA ODI 11703124

Driver side dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.

NHTSA ODI 11702741

3 different spot leaking coolant leading to loss of collant for engine and the engine did over heat

NHTSA ODI 11702489

The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument panel had become inoperable. The dealer and the manufacturer were contacted, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11702503

Center dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.

NHTSA ODI 11702294

I have a cracked fuel line identical to the Y10 recall but outside the recall dates.

NHTSA ODI 11702317

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving approximately 60 MPH, the vehicle experienced the "Death Wobble". The contact stated that the front end of the vehicle violently shuddered and vibrated. The contact stated that the failure had occurred while driving on uneven pavement on two separate occasions. The local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 60,000.

NHTSA ODI 11701466

I have the same malfunction as described in New Safety Recall Advanced Communication – 30B released on 9/5/2024, but my VIN is not included. The malfunction relates to the Instrument Panel Cluster (IPC) that becomes blank. As noted in 30B: "[a]n IPC that is not visible to the driver may result in the driver's attention being diverted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.101, Controls and Displays S5.3 requires vehicles to "illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions." The IPC in the suspect vehicles may not illuminate the required telltales." Can you please add my Jeep VIN to the recall list?

NHTSA ODI 11701302

While driving car, instrument cluster went blank. It does not display important vehicle information like speed.

NHTSA ODI 11700608

Gauge cluster flashes and continues to spaz out impeding the use of the instrument controls such as speedometer and other equipment on the gauge cluster. This part is currently recalled on SOME jeeps. For some reason my 2020 wrangler was not included and it should be.

NHTSA ODI 11700204

Instrument Panel went completely out. Can not tell how much gas is in the jeep, how many miles it has, can’t see any digital details on the instrument panel. Completely black.

NHTSA ODI 11700214

TSB 07–0 01–22REVB on August 2022 upgraded to ZD8 December 2022 official open recall on January 2023. Both bolts fell off the water inlet engine overheated without antifreeze or water steering locked and entire engine needs to be replaced. Jeep wrangler 2.0T VIN number was not on the recall list. Please explain why not and what we can do about getting this covered.

NHTSA ODI 11698744

Component or System: Driver’s sun visor assembly (hinge/mounting bracket near top left of windshield). Description of the Problem: While driving, the driver’s sun visor became loose at the hinge where it connects to the plastic mounting near the top left corner of the windshield. The visor then detached completely and was left hanging by the electrical cord, obstructing my forward view and creating an immediate safety hazard. Safety Risk: The detached visor blocked my line of sight while driving and could easily cause a collision if it occurs at highway speeds or in traffic. Additionally, with the bracket broken, the visor can no longer be used to block sunlight, increasing the risk of glare and impaired visibility during sunrise or sunset. Inspection and Confirmation: The issue was verified by a Jeep dealership; however, they stated that there was no permanent repair available other than visor replacement. This occurred several years ago while the jeep was still under warranty. Availability for Inspection: The defective visor is available for inspection upon request. Reproduction of the Problem: Based on multiple online reports and discussions found on Google and Reddit, this appears to be a common occurrence among Jeep Wrangler and Gladiator vehicles, specifically involving the driver’s sun visor detaching or becoming loose at the hinge. There are multiple videos/pictures of people complaining and asking how to fix the loose/broken clips for visors. Something more reliable that the OEM as it keeps malfunctioning. Warning Lamps or Messages: No warning lamps or messages were displayed prior to the failure. The visor detached suddenly without any indication.

NHTSA ODI 11698791

Electric computer control system keep malfunctioning and disconnecting. Third occurrence in a month. Currently at my mechanics.

NHTSA ODI 11698794

Instrumentation cluster suddenly failed while I was driving. This put the safety of all individuals at risk because I was not able to view any critical information like warning lights, speedometer or fuel status.

NHTSA ODI 11698490

Problem seems to be within the steering component.While driving it wanders back and forth pretty bad. Yes it would available for inspection if requested. It has not been confirmed by a dealer but i have reed many complaints about the same problem.I think it is dangerous the way it wanders.

NHTSA ODI 11698444

When it rains the front and rear floorboards fill with puddles of water from the bottom somehow. No traces of water along the doors or windows.

NHTSA ODI 11698355

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel failed to illuminate. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The contact believed that the failure was related to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 48,000.

NHTSA ODI 11698190