What 594 owners told NHTSA about the 2020 Jeep Wrangler 4-door 4xe

My dash with my dash lights, speed, warning lights, odometer, gas tank and oil temp went out in my jeep. It flicked off with red lines. Come on randomly but stays off. Took to jeep told me it was the jeep instrument cluster. No recalls on my specific jeep but [XXX] shows there is a recall of this part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11706542

Instrument cluster first started to appear as if it had a glitch by the colors being slightly different then as the months progressed the dash cluster would slowly start to fade in and out, turning off and on, until one day when driving it just turned completely off and has not came on since, sometimes when i turn the car on it will want to turn back on but will fade back into a brightly lit screen with no apparent function appearing on the screen. Available to be inspected upon request Problem has been identified by local Jeep dealer. I am stationed in Belgium There were no warning lamps or messages or anything to indicate a system failure. My safety was put at risk as the dash cluster is what helps me monitor my speed, heat temperature on my engine, gas levels as well as any other maintenance issues or messages my car may have

NHTSA ODI 11706287

Instrument panel cluster went blank. Driver has no access to safety information, vehicle instruments or warning notifications. Dealership visualized blank screen and agreed. Vehicle falls into same Recall category of NHTSA 24V-652, but FCA states this VIN has not specifically been recalled. No symptoms prior to blank screen, but unidentified warning noise has activated multiple times with driver unable to identify what warning is being alerted. Dealership states no codes of engine malfunction are present.

NHTSA ODI 11705919

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving 70 MPH, the contact noticed that the instrument panel was glitching and flickering before displaying a blank screen. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The approximate failure mileage was 74,000.

NHTSA ODI 11705562

Instrument Cluster Panel stoppped working about a week ago. The Cluster between the MPH Guage and Rpm Guage went blank.

NHTSA ODI 11705309

Digital gauge cluster goes completely blank. Will come back on intermittently and then goes blank again for extended periods of time.

NHTSA ODI 11704642

My 2020 jeep wrangler just had its center instrument cluster go dark. This seems to be a known issue, and I believe there is a recall for 2024 models. The recall needs to be expanded as far back as the issue is being reported. This is dangerous situation with not being able to see the gas gauge, milage and additional critical information. To make matters even more unmanageable because the jeep needs to have the exact mileage known before replacing the instrument cluster the recommendation is to drop your car off at the dealer and not drive it until the part is replaced. Because this is such a large issue the current lead-time is 5 months to get a replacement part in. No one should be expected to leave their jeep at a dealership for 5 months. Our jeep dealer actually recommended getting an after-market replacement. I am reporting this to add my voice to many others who have experienced this same issue. I am also sure this is probably way under reported. Anything you can do to extend this recall back to at least 2020 would be greatly appreciated

NHTSA ODI 11703961

My center dash cluster shorted out and went black and no longer shows speed, fuel and warning lights. Known recall for center dash cluster, but not my vin. Dealership has diagnosed the problem and repairing at my expense.

NHTSA ODI 11703556

The instrument dash panel went blank while driving.

NHTSA ODI 11703124

Driver side dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.

NHTSA ODI 11702741

The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument panel had become inoperable. The dealer and the manufacturer were contacted, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11702503

Center dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.

NHTSA ODI 11702294

I have the same malfunction as described in New Safety Recall Advanced Communication – 30B released on 9/5/2024, but my VIN is not included. The malfunction relates to the Instrument Panel Cluster (IPC) that becomes blank. As noted in 30B: "[a]n IPC that is not visible to the driver may result in the driver's attention being diverted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.101, Controls and Displays S5.3 requires vehicles to "illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions." The IPC in the suspect vehicles may not illuminate the required telltales." Can you please add my Jeep VIN to the recall list?

NHTSA ODI 11701302

While driving car, instrument cluster went blank. It does not display important vehicle information like speed.

NHTSA ODI 11700608

Instrument Panel went completely out. Can not tell how much gas is in the jeep, how many miles it has, can’t see any digital details on the instrument panel. Completely black.

NHTSA ODI 11700214

Electric computer control system keep malfunctioning and disconnecting. Third occurrence in a month. Currently at my mechanics.

NHTSA ODI 11698794

Instrumentation cluster suddenly failed while I was driving. This put the safety of all individuals at risk because I was not able to view any critical information like warning lights, speedometer or fuel status.

NHTSA ODI 11698490

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel failed to illuminate. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The contact believed that the failure was related to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 48,000.

NHTSA ODI 11698190

I have had 18 visits to 2 Jeep Dealerships for my 2020 Jeep Wrangler Unlimited Sahara. I have had my radio replaced 3 times and I'm still waiting (its been months!) for another new radio as the current is still going black, powering off, sometimes it responds & sometimes it doesn't. This is EXTREMELY frustrating for a "new" car not to have a functioning radio. But then recently my IC went totally black. No view of my gas gauge!! Of course, my VIN was NOT included in last year's recall but I was able to get this replaced thankfully via the extended warrantee I purchased. I had to pay a $500 deductible for it to be replaced. Same for the radio. At what point does Jeep or Mopar say....this is a serious electrical problem? Isn't anyone trained to get to root cause? I have pictures and videos of the power surging in my dashboard but sure lets keep replacing radios at the customers EXPENSE!

NHTSA ODI 11696021

Digital dash went out for 6 months and my vehicle was not covered under the recall warranty..Had no fuel gauge or speedometer during that time...Paid $1143.73 to have it repaired...nowy odometer does not match my computer.

NHTSA ODI 11695913

My instrument cluster panel display has suddenly gone black/blank. This looks to be a known recall issue under Recall ID: 24V-652 which includes Select 2018–2024 Jeep Wrangler and Gladiator vehicles. Mine is a 2020 Jeep Wrangler. Can my vehicle be added to the recall list? I am at safety risk as I cannot see my gas mileage, warning light indicators, Electronic Throttle Control, Battery Charge Warning, Engine Coolant Temperature, Airbag Warning, Brake System Alerts, Transmission Fault lights, etc. I have scheduled a service appointment to have this looked at the dealership where I purchased my Jeep. I would appreciate any financial assistance as it will be an extreme struggle to pay out of pocket for this to be repaired. My safety and my family's safety is at risk. Please help!

NHTSA ODI 11694479

2020 Jeep Wrangler Unlimited Willys The Instrument cluster panel went out. Black screen. A critical safety issue b/c you cannot see the speedometer, warning lights, or anything on the screen. There is a recall (NHTSA#24V-652) however my VIN # is not included in the recall. Brought the Jeep into mechanic who said this should be covered under Jeep Recall. To date no certified Jeep dealership will repair under recall b/c they are saying VIN # is not included in the recall.

NHTSA ODI 11694025

My front dash was not registering, so I cannot see my speed, gas tank, and all other info on it. When I took it to a mechanic, he had to replace the AGM Auxiliary Battery. It went from the normal square battery to the size and shape of balloon, causing a dangerous situation. The mechanic sent us to the dealership to finish the work as it should be covered under the recall. He also advised us not to drive it on our roadtrip as the INSTRUMENT PANEL CLUSTER needs to be fixed and could cause fires as it’s under recall: RECALL NHTSA #24V-652. We need to get it fixed, but the dealership declined saying my Jeep Wrangler 2020’s VIN number doesn’t show the recall. So, now we are trying to get that recall established for this VIN number as it’s having the SAME ISSUES AS THOSE RECALLED. Now, we are trying to get the recall number to apply to my VIN so we can get the repair done. Frustrating to do a goose chase when a vehicle is having the SAME issue as those with the recall.

NHTSA ODI 11693125

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at various speeds, the instrument panel intermittently failed to operate as needed. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,002.

NHTSA ODI 11691548

The contact owns a 2020 Jeep Wrangler. The contact stated that while her son was driving approximately 55-65 MPH, the instrument panel and the turn signal lights became inoperable. The driver pulled over to the side of the road. The driver was able to drive to the residence. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the instrument panel needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 105,000. The VIN was not available.

NHTSA ODI 11690739