What 194 owners told NHTSA about the 2020 Hyundai Santa Fe Phev

My engine light came on December of 2022. I took it to Autozone and had them to a diagnostic text to read the code. They stated it was a misfire on 3. My vehicle was also burning oil. I took it to the dealer(Napleton). They changed the spark plug. That didn’t fix the issue. I took it back because the check engine light came back on. Napleton Downtown Chicago, IL, kept the vehicle for 5 months because they stated they had to replace the engine. About 2 weeks ago my check engine light came back on. I made an appointment to take it into to Napleton Downtown Chicago on November 27, 2023. Yesterday November 22, 2023, my vehicle cut off, started smoking and didn’t cut back on, I had to have it towed to Napleton in Urbana, IL. Clearly this vehicle is having engine problems. I been telling Napleton Downtown Chicago that there’s a defect with this vehicle and to replace it. Please look into for me.

NHTSA ODI 11556600

On 01/21/2023 after exiting thr highway and pulling into a shopping center signals started popping up on my dashboard and ny car lost speed. I tried making it down the rd to a tire discounters but ny car lost complete power and would not turn on. A tow truck toad it to the tire discounters and once on the flat bed it was a puddle of oil and a trail of oil coming from my car. Once there tire discounters states that my car needed to go to a dealership. It set at kerry hyundai Alexandria until may 2023 waiting to be diagnosed. Once diagnosed it stated that ny car was missing the drain plug and that I needed a brand new engine. I had a oil change at car x on 12/10/2023 and hyundai blamed car x stating that they didn't tighten my plug. But car x denied. I got a lawyer n began to sue car x when car x lawyer responded stating that there were other people having the same problem and hyundai was being investigated. My car is currently still sitting at hyundsi because I don't have 7800 for a engine and hyundai will not cover the engine under warranty

NHTSA ODI 11555742

After having a warranty repair for a valve cover gasket' at CENTEREACHHYUNDAI, I picked up my car. Only 8 minutes into my drive home the engine light went on and engine error code appeared. At that piont smoke was coming from the hood when I heard a pop and flames appeared at my passenger side window. I turned the car off removed my phone and exited the vehicle. No one else was in the car but within minutes the fire was totally involved. I also noted it took the fire department very long to arrive. If anyone was trapped in the car they would have peristed.

NHTSA ODI 11553828

Oil leak from oil pan area. Took the car to the dealer twice to get it fix and the problem temporarily stop but now is continuing to leak again. All they did was retighten the oil plug the first time and then the second time replaced the oil plug with a new one. They said it was a bad oil plug washer and now it should stop the leak, but now it’s leaking again. Took notice of the leak when the car was parked in garage overnight and a pool of oil formed under the car again. This is scary because losing oil like this is not normal and if it continue it could seize the engine while the driver is driving it risking the safety of the driver and car.

NHTSA ODI 11553683

Oil pan cracked leaking oil

NHTSA ODI 11545572

The contact owns a 2020 Hyundai Santa Fe. The contact state that while driving into the driveway, the engine seized without warning. The vehicle was towed to the dealer where it was diagnosed that the oil drain plug had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 43,000. The VIN was unavailable The vehicle was repaired at the owner's expense with no assistance provided from the manufacturer.

NHTSA ODI 11528155

The vehicles oil was changed on 3/22/23 at 22,395 miles. Almost 3 months and 1500 miles later when driving the engine seized. No lights came on. Vehicle was towed to Hyundai dealership who said it is the fault of whoever did the last oil change as the drain plug came loose. After doing research it appears that this is a known issue with Hyundai. Also, fresh oil was all over the driveway which was not noticed when car was leaving the driveway.

NHTSA ODI 11527765

Car stalling and don't move when it's in a complete stop

NHTSA ODI 11525859

On Thursday, May 11, 11:45 am, I experienced a distressing incident at Moulton Elementary School in Laguna Niguel, CA, 92677. my car was parked near the school building, with the engine turned off and the gear set to park. I was there to pick up my children, and at that time, nobody was inside the vehicle. Unexpectedly, my car started moving backward as if in neutral gear, despite being in park mode. I estimate I was approximately 10 feet from the vehicle in front of the school building. The situation was alarming because numerous children were nearby, which could have resulted in a tragedy. Thankfully, no one was injured or hit by the moving vehicle. Instinctively, I attempted to stop the car by using my entire body to push against it. Unfortunately, my efforts were unsuccessful, and as a result, I sustained severe back pain. I have been on bed rest for the past five days due to the discomfort caused by the incident. Subsequently, the vehicle collided with another car, which belonged to a teacher. The incident shocked everyone, and the reason behind the car's unexpected movement remains unclear. Later, I discovered through online research that my car was actually on the recall list, but I had not been informed of this beforehand. As a result of the incident, we contacted the police, and they arrived at the scene can confirm that the car was indeed in park gear during the incident. It is vital to investigate this matter thoroughly to determine the cause of the vehicle's accidental movement and prevent future accidents. I hope that this statement provides a clear account of the accident that occurred at Moulton Elementary School. I strongly urge authorities and the involved parties to take immediate action to address the issues surrounding my car's movement and prevent any similar incidents from happening again.

NHTSA ODI 11522585

Driving down the road I heard a loud noise when I stopped I noticed oil under my car. When I was 0.1 mile from my house the oil light came on. I arrived home called Hyundai and they towed the vehicle and reported that the oil plug had was missing and I need to contact the place that changed my oil last.

NHTSA ODI 11513911

I got flashing check engine light in my 2020 Hyundai Santa Fe 2.0T. My car won’t rev beyond 2000rpm when it happened. Blue link app and car’s infotainment notified of P1326 Error. It is available for inspection. I was turning left in a yield on green light, I was at risk when my car stuttered and won’t rev beyond 2000rpm. I contacted my local dealer, they said they can’t take my car even for diagnosis due to no appointment availability till June 1st week. I was able to get hold of another dealer who can take my car in this Friday itself. Hyundai Roadside assistance said they will only tow vehicle to my local dealer and I would have to pay for tow charges if I go to any other dealer. They can’t provide me loaner car at all. My insurance said they won’t provide rental car unless it is an accident. My vehicle has not been inspected by anyone yet. Based on my initial research there has been class action lawsuit against Hyundai on Theta II 2.0T engines but it only covers till 2019 model. I received flashing check engine light warning in my dashboard and app notification in Bluelink about ECM fault DTC P1326. I was driving vehicle normally without any issues on engine before this happend

NHTSA ODI 11512095

ENGINE FAILURE THE CAR WAS CALLING FOR ROAD SIDE ASSISTANCE

NHTSA ODI 11504507

As I was driving on the highway, the engine oil light came on. As I was trying to safely get off highway, the engine light came on. The engine stopped operating, but I was able to coast to a safe spot off highway. Car would not start after that. Towed to dealership. Noticeable oil was on the flat bed. Have not received update on vehicle from the dealership. Car is available for inspection. The safety of me and my family were are risk due to not being able to accelerate on the highway. Oil light came on first. 5 minutes later engine light came on. DTC P123600 appeared in my Hyundai app. Car is owned by me and my wife (Jennifer Reardon)

NHTSA ODI 11498717

Vehicle emitted smell of burning turned on check engine light and oil. Warranty service indicates that the fault corresponds to the oil pump, what is a safety hazard. Santa Fe 2020

NHTSA ODI 11496118

The contact owns a 2020 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer advised the contact to file a complaint with the NHTSA. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.

NHTSA ODI 11481176

2020 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARD TO HIGH ENGINE ACCELERATION WHILE VEHICLE WAS PARKED. THE CONSUMER STATED THE ONCE THE ENGINE WAS STARTED THE VEHICLE BEGAN ROARING. THE RPMS WERE OVER 5,000MPH BEFOR RELEASING THE BRAKE PEDAL. THE CONSUMER RESTARTED THE VEHICLE AND IT RAN AS NORMAL. THE FAILURE OCCURRED AT 33,350 MILES.

NHTSA ODI 11475246

NEW 2020 SANTAFE TOOK DELIVERY ON JANUARY 4TH, 2021, WITH LESS THAN 5000 MILES ON MARCH 21ST THE VEHICLE REFUSE TO START AFTER IT WAS STARTED AND SHUT OFF WHILE WE WERE SITTING IN A PARKING LOT. WHILE ATTEMPTING TO START IT GETTING FORWARD COLLUSION WARNING BUT THE ENGINE WOULD NOT CRANK. TOWED TO THE LOCAL DEALER WAS TOLD THEY CANNOT DIAGNOSE THE CAR BECAUSE THEY COULD NOT READ THE ONBOARD COMPUTER, UNABLE TO SAY WHAT'S WRONG. THE CAR WAS TOWED BACK TO THE DEALER WHERE PURCHASE AND WAS TOLD IT WAS A BLOWN FUSE MAYBE LIGHTING STRIKE AND OTHER THEORIES WHAT'S WRONG. THE DEALER WOULD REPLACE THE FUSE AND COMPUTER AFTER 52 DAYS THE CARE IS STILL AT THE DEALER WAITING ON PARTS. TOTAL ELECTRICAL FAILURE WITH NO RECOURSE AT THE MOMENT, HYUNDAI MOTOR OF AMERICA CONSUMER AFFAIRS WANTS US TO SIGN A SETTLEMENT AGREEMENT TO REFUND OUR EXPENSES AND HAVE NOT FIXED OR REPLACED THE CAR. THE MANUFACTURE IS TOTALLY DRAGGING THEIR FEET AND DENYING THE CAR SUFFER A TOTAL ELECTRICAL FAILURE, WHILE THE BATTERY WAS STILL IN WORKING CONDITION ACCORDING TO AAA.

NHTSA ODI 11416261

MY HUSBAND AND I PURCHASED THIS CAR BRAND NEW, WITH ONLY 252 MILES ON IT. ON THE THIRD DAY OF OWNING IT WE WERE DRIVING AND WITHIN 5 MILES THE CAR BEGAN ALARMING WITH THE CENTER DRIVER CONSOLE INDICATING THE ENGINE WAS OVERHEATED. THE TEMPERATURE GAUGE WAS IN THE RED ZONE. AFTER A FEW SECONDS IT DROPPED SLIGHTLY AND FLUCTUATED IN THE UPPER 2/3S OF THE HIGH TEMPERATURE REGION. WE DROVE TO THE DEALERSHIP, WHICH WAS WITHIN 10 MILES. ONCE WE WERE WITHIN HALF A MILE THE CAR ENGINE BEGAN RATTLING EVERY-TIME I TRIED TO ACCELERATE AND THE TEMPERATURE GAUGE AT THIS POINT REMAINED IN THE REDLINE. IN ADDITION, DURING ALL OF THIS WE TURNED THE HEAT ON TO PULL SOME HEAT FROM THE ENGINE BUT ONLY COLD AIR WOULD BLOW. WE WERE WITHIN THE 3 DAY GRACE PERIOD OF NO QUESTIONS ASKED RETURN POLICY SO WE DECIDED TO RETURN THE CALL AS IT WAS BRAND NEW AND HAD SUCH A SERIOUS MALFUNCTION. WE HAVE NOT HEARD BACK FROM THE DEALERSHIP AS TO WHY THE CAR MALFUNCTIONED.

NHTSA ODI 11354500

TL* THE CONTACT OWNED A 2020 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH THE POWER STEERING SUDDENLY FAILED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT STATED WHILE STOPPING THE VEHICLE IT SUDDENLY STALLED. THE CONTACT STATED VARIOUS WARNING ALERTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER PUGI HYUNDAI (1866 OGDEN AVE. DOWNERS GROVE, IL.) WHO DIAGNOSED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS RECHARGED BUT THE FAILURE REOCCURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE ALTERNATOR AND BATTERY WAS REPLACED. LATER, AFTER DRIVING AND PARKING THE VEHICLE, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS TAKEN AS THEY BELIEVE THE FIRE WAS STARTED IN THE ENGINE COMPARTMENT. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED BY THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 80.

NHTSA ODI 11318304