What 194 owners told NHTSA about the 2020 Hyundai Santa Fe Phev

2020 Hyundai Santa Fe Limited. The panoramic sunroof glass suddenly shattered/exploded without a collision and without any known impact. Glass shattered completely and created a safety hazard to occupants and traffic. Vehicle was purchased as Hyundai Certified Pre-Owned in 2021. Hyundai corporate case has been opened and advised dealer inspection. Dealer inspection is pending. Photos are available. Request that this be logged as a potential safety issue involving panoramic sunroof glass failure.

NHTSA ODI 11744729

The contact owns a 2020 Hyundai Santa Fe. The contact stated that while driving 50-55 MPH, the sunroof made an abnormal, exploding sound and shattered. The shade cover was closed during the failure. There was no injury sustained. The vehicle was driven to the workplace of the contact's brother-in-law, and the sunroof was taped to prevent the shattered glass from flying off. The vehicle was then taken to the dealer, where it was inspected. The contact was informed that it was a common failure caused by the intermittent expansion of the body of the vehicle under certain temperatures. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was approximately 43,000.

NHTSA ODI 11734584

The contact owns a 2020 Hyundai Santa Fe. The contact stated that while his wife was driving approximately 60 MPH, the sunroof shattered outward. The contact stated that his wife was able to drive the vehicle safely back to the residence. The vehicle had not been taken to a dealer nor an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.

NHTSA ODI 11725909

The front piece of the panoramic sunroof spontaneously shattered while sitting in my parked vehicle. I heard a loud pop and saw that the entire piece of glass was totally shattered. I took it to the dealership and they told me it is a known problem with this type of sunroof on their vehicles, they said it is not covered by warranty. The estimated repair cost was over $800. Had I been driving down the road with the sunroof open, it could have presented serious safety risks.

NHTSA ODI 11720545

The contact owns a 2020 Hyundai Santa Fe. The contact stated that occasionally while driving at various speeds in hot climate, the air conditioning failed to blow cold air. No warning light was illuminated. The vehicle was taken to a local dealer however, the failure could not be replicated. The vehicle was taken to a local independent mechanic for a second opinion, where it was diagnosed with an evaporator temperature sensor failure. The contact was informed that the evaporator temperature sensor needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to Technical Service Bulletin: 21-HA-001H; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.

NHTSA ODI 11667400

Sunroof spontaneously exploded while driving on the highway. There were no other vehicles around and nothing visibly seen that hit the roof.

NHTSA ODI 11571294

I had been driving my vehicle for about 5 minutes when I heard what sounded like a loud bang or gunshot followed by the sound debris falling. I realized the front piece of my panoramic sun roof had literally exploded. When I got out to look at it the glass around the hole was pointed upwards so it looked like it exploded from the inside out. The glass had no prior damage and nothing hit it before the explosion. I was on a paved road by myself.

NHTSA ODI 11544448

I was driving and heard a sound like an explosion. When I was able to safely pull over, I examined my 2020 Sante Fe and noticed the panel of glass right before sunroof exploded. No rock hit it, just exploded.

NHTSA ODI 11540442

The contact owns a 2020 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 21V00M000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11511004

The contact owns a 2020 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 21V00M000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted but was unable to confirm when parts would become available. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the wiper was finally repaired by using the proper glue.

NHTSA ODI 11511017

Moon roof suddenly shattered while on the highway, no other vehicles around, nothing was thrown or anything object found to hit the car, glass was thrown in vehicle, Had to slow down due to wind entering car, dealer was called and he declined to repair, said it was an insurance problem, adjuster will be out to inspect damage, there was no warning, only a loud boom then strong outside wind, until I slowed down and pulled over.

NHTSA ODI 11504246

The very front glass portion of the sun roof suddenly shattered . I have years of aviation experiences involving inspecting of crash damaged parts and sudden failures. This glass shows no signs of any external damage from a strike of a foreign object. It appears to be a manufactured discrepancy or a stress issues. I have enclosed some pictures of the discrepancy glass. I reported the issue to Automation Hynduia in Corpus Christi, Texas. They said it’s a common issue that falls on the owner. The warranty does not cover this issue, I also paid several thousand dollars for a extended warranty besides my new auto insurance . This is definitely a safety issue that should be addressed by the auto manufacturer. I appreciate your help in making these people accountable for this poor design that involves safety. I taped the glass to profit from the weather. Thank You

NHTSA ODI 11502029

The contact owns a 2020 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 21V00M000 (Visibility) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11473868

The Windshield cracked without anything striking it. The windshield is being replaced at my expense. There is wind noise coming from the area below the crack where it is attached to the vehicle.

NHTSA ODI 11473681

While driving down the freeway, the sunroof of my vehicle exploded. This was not caused by a foreign object, there was nothing on or near my car at the time of the incident, and upon pulling off of the roadway I was able to confirm that no foreign object had entered the vehicle. It was an explosion sound accompanied by glass falling into the vehicle, a large hole in the sunroof, and the glass on the edge of the hole appearing in an upward direction as though the force of the explosion came from inside the vehicle. The vehicle was being operated in a normal manner at the time of the incident, there was nothing to indicate any potential issue with the vehicle. The hazards associated with this incident include the potential for loss of vehicle control following the loud and unexpected explosion and the potential for injury from falling glass. The vehicle was taken directly to the Hyundai dealership where it was purchased, where service staff confirmed the upward appearance of the glass and stated that the repairs would be covered by the vehicle warranty.

NHTSA ODI 11459122

The contact owns a 2020 Hyundai Santa Fe. The contact stated while driving 70 MPH, the contact heard a loud explosion. The contact felt the wind coming from the sunroof. The contact pulled over to the side of the road and saw that the glass sunroof had exploded and shattered. The contact stated that no object had struck the sunroof to cause it to explode. The contact was able to continue driving to her destination. The contact took the vehicle to a local dealer to have the vehicle inspected however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000.

NHTSA ODI 11432191

FRONT WINDSHIELD HAS DEVELOPED NUMEROUS PIN-HEAD SIZE STAR SHAPED CRACKS THAT MOSTLY CAN BE SEEN WHEN CAR IS POINTED TOWARD THE SUN. THIS HAPPENED ALL OF A SUDDEN. I TRIED TO PHOTO BUT I CAN NOT GET A GOOD PICTURE. THIS DID NOT HAPPEN WHILE DRIVING.

NHTSA ODI 11388136

SUNROOF EXPLODED WHILE TRAVELING ON THE HIGHWAY. *TR

NHTSA ODI 11329766