What 517 owners told NHTSA about the 2020 Hyundai Palisade Hybrid Hev

The third row seat belt buckles get crushed and deformed when the 3rd row seats are folded down. The folding process is automatic with a button. No option for manual folding, so it’s not human error from folding too hard or manually crushing the buckles. I’m not sure when the buckles got crushed or how many times of folding the seats led to the crushing. We rarely use the 3rd row but we are unable to latch the rear buckles because the plastic casing is cracked and crushed. I’ve researched the issue online and many other owners have complained about this problem in forums and with dealers.

NHTSA ODI 11690506

The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts). The contact had not experienced a failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the parts were not yet available for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11688914

Seatbelts will unbuckle on their own and have done that since we purchased vehicle.

NHTSA ODI 11656959

Seatbelts in captain’s chairs come unlatched randomly.

NHTSA ODI 11656102

Seatbelts coming unlatched randomly and all the time. Happens every time we drive and go somewhere

NHTSA ODI 11654475

Front and rear seatbelts routeanly detach while driving making the vehicle unsafe for drivers passengers and children riding in this vehicle.

NHTSA ODI 11652526

Seatbelts unclip after being buckled.

NHTSA ODI 11648497

Passenger from seatbelt has always been hard to get to engage and clip and would sometimes come undone while driving. Now the drivers side front is coming undone while driving even after assuring it’s secure before driving. Rear ones are now having same issue. I took it to the dealer and they said they needed replacement but not under warranty even though it has always been an issue. I didn’t report it before the warranty expired but it has gotten much much worse and is totally unsafe to drive if it comes undone while driving. How is it supposed to work in an accident?

NHTSA ODI 11645475

The 2nd row seatbelt on the passenger side comes unlatched during vehicle movement. Often times it will not latch and secure the seatbelt when a passenger is in the seat. On numerous occasions it has come unbuckled or would not work at all as required. Hyundai service centers have been unable to recreate the problem during inspection, stating there is nothing wrong with the seatbelt and we need to make sure we latch it fully. The deficiency never seems to happen during inspection but happens when my children and adult passengers are in the seat.

NHTSA ODI 11640300

Received attached letter, extending warranty for twisted seatbelts. When I contacted the dealer, they said they had to be a case where my seatbelt came unbuckled for them to replace the seatbelts in my second row of my Hyundai palisade. Here is my concern. there have been numerous complaints about seatbelts coming unbuckled while people were driving. I place my most precious cargo. My two great granddaughters in that second row buckled in with the seatbelts, anticipating that I have done everything possible to safeguard them. now Hyundai is telling me that unless something tragic happens they are not replacing them although they do point out that they are twisted due to excessive space in the D ring. If this is the case, why are they not replacing them now? Are they waiting for something tragic to happen.?? I want my second row seat belt to be replaced so I know my great granddaughters are safe when I place them in my vehicle. This is ridiculous that they issue the warning but no recall. Can you please help??

NHTSA ODI 11638479

Driver seatbelt will unbuckle or detach from buckle while driving. Multiple times it has happened where driving in dangerous conditions and the seatbelt will unbuckle while driving. Sometimes it will unbuckle itself quietly and I won’t notice it but the car will alert me to say it has been unlatched from the buckle.

NHTSA ODI 11637860

The seatbelt is unbuckling at random times, even when it is not tugged on and while driving. Drove 10-15 times and the buckle unlatched at least 6 times. Another driver of the same vehicle is also having problems. Dealer/mechanic cannot replicate the problem. No warning symptoms prior to it unbuckling.

NHTSA ODI 11636562

Discovered from passenger complaint that the two seat belt tensioners involved with the middle seat captain seats are defective. They will lock on their own without any deceleration or passenger intervention and not release unless the seat belt is unlocked & fully retracted. I have personally tested this and found both middle seat retractors to exhibit this failure even with the car standing still and powered off. A web searched revealed that Hyundai seat belts are under investigation by the NHTA at this time.

NHTSA ODI 11631670

The second row driver side seat belt both comes unlatched and will not catch on the latch. This is intermittent but happens about 70% of the time. I feel it is dangerous and needs a repair immediately. It has been going on since May of this year. My 13-year-old most often occupies that seat.

NHTSA ODI 11629359

The contact owns a 2020 Hyundai Palisade. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact also noticed smoke coming from the engine. There was no warning light illuminated. Additionally, the rear passenger’s seat belts failed to function properly and would inadvertently release while driving the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the engine, and the seat belt assemblies for all the rear passenger’s seats needed to be replaced. The vehicle was not repaired. The dealer was contacted. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 95,000.

NHTSA ODI 11615013

My driver seat belt has randomly popped off while driving it has happened 4 times since I bought this used 2020 palisade at the end of February it’s very scary and i don’t feel safe in this car. I don’t think it has happened with my kids seatbelts but I don’t trust them , I do not have the exact dates

NHTSA ODI 11610565

Both of our side seat of the middle row seatbelts will not buckle randomly or will just release. We’ve brought it in several times and they say they can’t find anything but it does this with my kids just sitting and riding. This has now been happening for years.

NHTSA ODI 11610572

The seatbelts in the second passenger captains chairs will appear to be latched/locked in, and then when driving will unlatch. We have our daughters tug on them to assure proper locking and they will appear locked and still come unlatched frequently while we are driving. This problem has been going on and off since we owned the vehicle. It definitely puts the safety of our children at risk as they seatbelts clearly have a defect and I'm scared to think what would happen if this occurred during a car wreck. It often cannot be reproduced, which is why we haven't taken it to a dealer. There's no rhyme or reason as to when/why it occurs. It probably happens 3-4 times per month. In reading on-line forums with other owners of this vehicle, dealers are not willing to fix it due to its inconsistency. The seatbelts warning light does not always come on when this happens.

NHTSA ODI 11598662

The seatbelt is flush with the seat and does not allow for a safe and easy fashion to buckle our son in while in his booster seat. We can get it done, but it is extremely difficult and he cannot do it on his own. Upon doing some research, many people are now using seatbelt extenders to help with that issue, which is not allowed/rated for this use. I was considering it until I saw the potential danger involved.

NHTSA ODI 11521100

Multiple seatbelts in the vehicle seem to be latched properly, then while driving, they become unlatched. This occurs often, but is made worse in colder weather.

NHTSA ODI 11498788

Having a lot of issue with the rear seatbelt buckle being recessed to far into the seat to ensure it was properly buckled. There has been a few incidents where my child was unaware she did not fully buckle until the seatbelt came undone. It’s gotten to the point where we decided to put her back into the car seat rather than a booster due to how difficult it is to buckle the seatbelt correctly

NHTSA ODI 11467223

I have a 2020 hyundai palisade and it only has 9000 miles on it. The driver side seat belt and the second row middle seat belt will not buckle anymore. The driver seat belt start just a few month after i bought the car. The second row middle seat belt issue looks like came with the new car , we did not know because we did not use that seat until now. The dealer is making this my issue and they are telling me , this is due things stuck in the seat belt and asking me to pay to fix the issue.

NHTSA ODI 11432018

It is extremely difficult to buckle the seatbelt around our childrens' booster seats. We have a six and nine-year-old who are fully capable of buckling their own seats. However, they are unable to buckle in this vehicle due to the limited slack on the buckle and the narrow captains' chairs in the second row. I am barely able to buckle them and often concerned that the clip did not secure properly due to the challenging nature of the process. This is a safety concern because if we were to wreck and it was not secured, my children's lives would be at risk.

NHTSA ODI 11420354

THE SEATBELT BUCKLES FOR THE CAPTAINS CHAIRS ARE RECESSED INTO THE BODY OF THE SEAT. THIS MAKES IT EXTREMELY DIFFICULT FOR BOTH ADULTS AND CHILDREN TO BUCKLE UP. THE BUCKLES ARE ALMOST IMPOSSIBLE TO USE WITH BOOSTER CHAIRS WHITEOUT SOME AFTER MARKET MODIFICATION (NOT SAFE).*DT Consumer stated buckles are recessed into the seat bottom and latch is angled inwards towards the seat making it even trickier to get to. The angles isn't helping with latching. Silicone and foam building block is used to hold buckle in place.

NHTSA ODI 11408317

THE MIDDLE ROW BUCKET SEATBELTS ARE INSTALLED TOO LOW INTO THE RECESS OF THE SEAT MAKING BUCKING EXTREMELY HARD, AND AT TIMES, PREVENTING THE SEATBELT FROM CLICKING INTO PLACE AT ALL.

NHTSA ODI 11408319