What 340 owners told NHTSA about the 2020 Honda Accord Plug In Hybrid

During a forward-side lane departure collision in my 2020 Honda Accord, the Body Control Module (BCM), forward collision radar system, braking assist, and Vehicle Stability Assist (VSI) all failed to activate. As a result, the vehicle did not brake, warn, or stabilize before impact. The airbags also failed to deploy during the crash. My safety and the safety of others were put at serious risk, as the vehicle did not respond as designed despite being equipped with these systems. The car is now undrivable but available for inspection. This issue has not yet been confirmed by a dealer due to the car's condition, but similar failures have been reported in other 2020 Honda Accords already under recall. The insurance company did not request vehicle data and did not inspect the systems. There were no warning lamps, alerts, or messages prior to the failure; the malfunction occurred without notice. I am requesting that this vehicle be added to the existing recall list related to BCM and safety system failures.

NHTSA ODI 11671769

The contact owns a 2020 Honda Accord. The contact stated while driving at 25 MPH, the front driver's side air bag, the front passenger's side air bag, and the knee air bags were deployed unintendedly. Additionally, there was a significant amount of chemical smoke inside the vehicle. There was no warning light illuminated. The contact stated that she depressed the brake pedal to stop and exit the vehicle, but the vehicle failed to respond. The contact stated that the vehicle rolled for 30-40 seconds and stopped after hitting a bicycle pole. The contact stated that the front passenger's side seat was occupied by an adult and the rear seats were occupied by an adult and a baby in the car seat when the failure occurred. The passengers sustained body aches and ringing ears but did not seek medical assistance. The contact stated that she parked the vehicle, and then all the passengers and she exited the vehicle for a moment. No police report was filed. The contact then drove to the residence. The vehicle was towed to the dealer to be diagnosed and repaired under warranty; however, the dealer informed the contact that they would not service the vehicle under warranty because they believed the air bags deployed due to an impact. The dealer then towed the vehicle to an autobody repair shop. The vehicle was not diagnosed or repaired. The contact later received notification of NHTSA Campaign Number: 24V064000(Air Bags), which she related to the failure. The manufacturer was notified of the failure and a case was opened, but no assistance was provided. The failure mileage was unknown.

NHTSA ODI 11583035

The contact's father owns a 2020 Honda Accord. The contact stated that following a short drive, the vehicle was parked on the street. The contact said that neighbors tried to alert him that the vehicle was on fire. The contact is hearing impaired and did not hear his neighbors knocking on his door. The fire department was called by a third party and extinguished the flames. The contact stated that the fire department left a note on her father's front door explaining that the fire had started under the driver's side front tire wheel well, then proceeded down the driver's side and was extinguished using water by the driver's side rear wheel well. The right passenger side of the vehicle was not damaged by the fire. There were no injuries. The fire department wrote a report and determined that the fire was an electrical system failure. The vehicle was not taken to a dealer or independent mechanic. The manufacturer was not informed. The vehicle was not repaired. The failure mileage was approximately 7,000.

NHTSA ODI 11555392