What 82 owners told NHTSA about the 2020 Ford Transit Van - Gas

THE PAINT AND BODY PANELS ARE DEFINITELY DEFECTIVE.

NHTSA ODI 11378212

UPON STARTING THE VEHICLE IN THE DRIVEWAY A STEERING ASSIST WARNING SHOWED IN THE VEHICLE INFORMATION AREA. IT WAS STATIONARY. THE POWER STEERING DID NOT FUNCTION AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. NEXT DAY STARTED VEHICLE WITHOUT STEERING ASSIST WARNING APPEARING AND THE POWER STEERING WAS APPARENTLY WORKING AGAIN. MOVED VEHICLE TO THE STREET SO IT CAN MORE EASILY BE DRIVEN TO THE MECHANIC IF PROBLEM RE-OCCURS. THE VEHICLE IS UNRELIABLE WITH THIS POTENTIAL PROBLEM AND HAS TO SIT IDLE AND UNTIL THIS PROBLEM IS RECTIFIED.

NHTSA ODI 11377309

VAN WAS STATIONARY ON STREET AND FAILED TO START TWO TIMES, BATTERY WAS FULLY CHARGED.

NHTSA ODI 11375400

AT 565 MILES I WAS DRIVING DOWN THE HIGHWAY AND ONE OF MY VALVE STEMS STARTED RAPIDLY LEAKING AIR. AT 11,400 MILES, ANOTHER VALVE STEM STARTED LEAKING RAPIDLY AFTER STOPPING FOR GAS ON A TRIP. ALUMINUM WHEELS, NEVER TOUCHED ANYTHING WITH THEM. WHEN WILL THE REMAINING ONES FAIL?

NHTSA ODI 11360590

TL* THE CONTACT RENTED A 2020 FORD TRANSIT CARGO VAN EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: VANCONTACT A/S N/A, TIRE SIZE: 235/65/R16 N/A, DOT NUMBER: 16Y04DR83. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, A POPPING SOUND WAS HEARD BEFORE THE VAN BECAME UNSTABLE AND BEGAN TO SHAKE AND VIBRATE. AFTER STOPPING TO INSPECT THE VEHICLE, IT WAS DISCOVERED THAT THE PASSENGER'S SIDE REAR TIRE HAD SUSTAINED SEVERE SIDE WALL DAMAGE AND TREAD SEPARATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. ENTERPRISE TRUCK RENTAL LOCATED AT 249 FOREST PKWY, FOREST PARK, GA 30297 WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 400. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11353121

UPDATE TO COMPLAINT NO 11302124 DATED 2/26/2020 SPOKE WITH FORD CUST SERVICE REP REGARDING THE ISSUES AND WAS TOLD TO MAKE AN APPOINTMENT WITH DEALER TO CHECK OUT THE SEAT AND ELECTRIC SYSTEM. THE SERVICE DEPT CHECKED THE ISSUES ON 2/12/2020. THE SERVICE TECH VERIFIED THAT THE WIRE BUNDLE IS BEING DAMAGED BY THE SEAT BEING MOVED. THE SERVICE TECH WRAPPED THE BUNDLE WITH TAPE AND RE-ROUTED THE BUNDLE. THE SEAT WAS TESTED FORWARD AND BACK BUT I DON'T BELIEVE THE SWIVEL WAS TESTED. IT APPEARS THAT THE WIRE BUNDLE AND DRIVER'S SWIVEL SEAT NEEDS FURTHER TESTING AND REPAIRS TO ASSURE THAT THE SWIVEL SEAT IS NOT DAMAGING THE WIRE BUNDLE. DAMAGE TO THE DRIVER'S SEAT WIRE BUNDLE MIGHT AFFECT SEAT AIR BAG OPERATION CAUSING EITHER FAILURE TO DEPLOY OR DEPLOYING WHEN NOT NEEDED. DAMAGE ALSO MIGHT AFFECT SEAT BELT AND SEAT WEIGHT/ORIENTATION SENSORS. FOLLOWING ARE THE FORD SERVICE TECH NOTES FROM THE SERVICE WORK ORDER: CUSTOMER STATES WIRING BUNDLE UNDER DRIVER SEAT THAT IS BEING DAMAGE FROM THE SEAT MOVING BACK AND FORTH PLEASE CHECK AND ADVISE CAUSE 612 DRIVERS SEAT HARNESS IS CHAFFING ON SEAT RIVETS VERIFIED DRIVERS SEAT HARNESS IS CHAFFING ON SEAT RIVETS. HAD SERVICE WRITER TAKE PICTURES OF DAMAGE. CHECKED OASIS NO TSB'S, SSM'S, OR GSB'S RELATED. WRAPPED HARNESS WITH HIGH TEMP CLOTH ELECTRICAL TAPE AND RE-ROUTED HARNESS TO CLEAR SEAT RIVETS. TESTED SEAT FORWARD AND BACK TO VERIFIED CHAFFING CONCERN IS NO LONGER PRESENT. THE SERVICE WRITER ALSO CHECKED WITH FORD REGARDING THE FUEL PUMP AND ENGINE SYSTEMS ACTIVATING WHEN THE DRIVER'S DOOR IS OPENED AND WHEN THE KEY IS INSERTED IN THE IGNITION. THE SERVICE WRITER TOLD ME THAT HE WAS TOLD THAT THIS IS NORMAL FOR THE 2020 TRANSIT AND CANNOT BE CHANGED. THIS SHOULD BE CONFIRMED SINCE THIS BEHAVIOR ADDS ADDITIONAL WEAR/TEAR TO THE ENGINE SYSTEMS AND COULD BE A POTENTIAL FIRE HAZARD.

NHTSA ODI 11310965

NOTICED THAT A PUMP (FUEL???) WAS CYCLING ON WHEN DRIVER DOOR WAS OPENED AND WHEN KEY WAS INSERTED IN IGNITION. PARKING LIGHTS ALSO TURN ON WHEN DOOR IS OPENED. THE PUMP HAS ALSO CYCLED ON FOR NO APPARENT REASON AFTER ENGINE HAS BEEN TURNED OFF. CHECKED BATTERY WHICH IS LOCATED UNDER DRIVER SEAT AND FOUND THAT ELECTRICAL CABLES THAT LEAD TO SEAT HAVE BEEN DAMAGED BY RIVETS HOLDING SWIVEL SEAT WHEN THE SEAT IS MOVED FORWARD AND BACK. CAREFULLY MOVED THE SEAT BACK GUIDING THE CABLE BUNDLE UNDER THE RIVETS. THE PUMP NOW DOES NOT TURN ON WHEN THE DOOR IS OPENED BUT STILL CYCLES WHEN THE IGNITION KEY IS INSERTED. HAVE MOVED THE TRANSIT OUT OF THE GARAGE DUE TO POTENTIAL FIRE HAZARD. PHOTOS OF WIRE CABLE ARE INCLUDED. TRANSIT WAS JUST PURCHASED ON 1/20/2020 AND THE SWIVEL SEATS ARE NEW FOR THE 2020 MODEL.

NHTSA ODI 11302124