What 82 owners told NHTSA about the 2020 Ford Transit Van - Gas

seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.

NHTSA ODI 11522885

seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.

NHTSA ODI 11522886

seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.

NHTSA ODI 11522888

seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.

NHTSA ODI 11522889

seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.

NHTSA ODI 11522892

Front drivers seat cushion sagging no good for almost 1 and a half years. I bought replacement cushions for over $200 each. This is due to a broken seat suspension mat and the only way to fix it is to buy the seat track for $600 plus dollars. I found this Manufacture communications number TSB 21-2353. I have a total of 6 2020 Transits and they all the same problem. 1FTBW3U8XLKA17017 1FTBW3U83LKA17022 1FTBW3U80LKB05414 1FTBW3U8XLKB05419 1FTBW3U80LKA65495

NHTSA ODI 11520579

Seat collapse. Available to be inspection. Unable to see over wheel or reach acceleration or brake petals. Air bag light comes on due to seat cutting it or disconnecting it when collapses. Dealership. No.

NHTSA ODI 11515633

The bottle jack catastrophically failed while replacing a spare tire, and it is available for inspection upon request. The safety of my partner was put at risk while they were changing the tire and the van fell. Luckily the van fell on the new tire that was not quite in place yet but did hold up the van. We have used the bottle jack several times now, but it could seriously hurt somebody if it failed catastrophically like it did for us. The cupped mounting point on the jack was bent from a prior tire change; however, we were about 1 hour from town and had little choice but to use it anyways when it failed catastrophically. We got a proper heavy-duty hydraulic jack from the store to finish the tire change. The problem has not been reproduced or confirmed by anybody. The vehicle and component were not inspected by anybody.

NHTSA ODI 11512612

Rear camera (back up camera) will stop working. Also, rear (right-side) and side sliding door "door open alert" false indicates, beeps horn while driving but is sporadic.

NHTSA ODI 11509288

Left the van running in my driveway next thing I know it was on fire

NHTSA ODI 11499682

The contact owns a 2020 Ford Transit. The contact stated while driving 60 MPH, the check engine warning light illuminated. Additionally, the vehicle would not shift out of gear. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was then taken to an independent mechanic. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 150,000.

NHTSA ODI 11475300

The contact owns a 2020 Ford Transit. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and made an abnormal sound. Upon inspection, the contact noticed that the rear driver's and passenger's exhaust manifold bolts were fractured and leaking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. Prior to the failure, the vehicle had a cylinder # 2 misfire with code P0302 and the spark plugs were replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000.

NHTSA ODI 11459163

1. 10 SPEED ELECTRIC TRANSMISSION - When traveling at a lower speed when approaching a turn (10, 15, 20, 25mph); when you release the accelerator to make the turn, and then begin to apply pressure to the accelerator to move forward, the transmission has not selected a gear and no acceleration occurs. This leaves the transmission between gears (neutral momentarily) and the vehicle has no power to move forward. It has happened on several occasions and I believe it places the driver in a dangerous position to not maintain power to the drive train. 2. FRONT SEAT ADJUSTMENT RAILS - The two rails on each seat are irregular shaped heavy metal rails which the seat assembly slides back and forth on. When getting into the truck (stepping up and moving your legs around the outside corner of the seat), the sharp metal end (painted) scrapes, scratches, or lacerates your calf, as you get in. This has happened on several occasions to me as the driver, and more than several occasions to my wife; who has the seat adjusted further back, thus exposing more of the metal rail to contact with her leg. In my owner's manual, diagrams show an plastic end cap on the front portion of the rails. They are not installed on the 2020 (actually 2021) model. I spoke to the Ford parts department. They are available for earlier model vans (2017, 2018 as an example) but, they are not available for the 2020 model. The price for me to purchase the "plastic" injection molded end caps to prevent future injury are $96.00 FOR EACH END CAP! Plus tax, over $414. If they were installed on previous models, why not the 2020 model? Injuries are minor but, they are injuries because of a part deletion/omission by Ford Motor Company.

NHTSA ODI 11448677

I bought this vehicle in Sept 2020 and have had this issue since day one. The drivers seat creates a bulge about half-way up the seat back when the seat warms up either with the heated seat feature or sunlight and pushes me forward out of the safety of the side seat bolsters. The passenger seat does not have this issue and has a slight concave shape to it for proper support. The Ford dealer has replaced the lumbar support system and "wrapped" the lever inside the seat back to reduce any protrusions. I now can feel that padding which adds to the bulge that pushes me forward. The Ford rep says they have not been able to duplicate the concern. I have asked for someone to drive the vehicle for a period of time so they too can notice how the bulge gets bigger as the seat heats up. The rep says there is nothing more they can do since the problem can't be duplicated. So, I am asking for your help since I feel very unsafe when I have to drive this due to the bulge. This is from the Ford Rep- "[XXX], Good morning. I do apologize for not getting back with you as I said I would. Ford Pro has been experiencing unexpected high call volume for several weeks now. We are actively working to address that issue. I did speak with S/A [XXX] at Monaco & Sons Motor Sales just a few minutes ago. He advised the wheel repair shop has not yet returned the wheel as they said may be done as early as last Friday or Monday at the latest. I asked [XXX] about the driver seat, and he states they have not been able to reproduce the concern you reported, they have also compared it to other Transits at their dealership and find your seat to be similar. Until or unless they are able to verify a concern that is due to a factory defect in the seat or components, they will not be able to address this further. I will schedule my next follow up for Monday, 12/13/21. Barring any unforeseen issues, the wheel should be repaired and your vehicle should be back with you before then." INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11444096

Driving 30 MPH engine starting revving up to 4000rpm and very loud! Stalled out and wouldn't start, 3 times during a 5 minute drive.

NHTSA ODI 11440247

While riding through a Walmart parking lot the power steering went out. I managed to manuever to a nearby Ford service station. While there awaiting service I read online that this make and model looses power steering. The Blog suggested turning off the vehicle and restarting it. I went back to my vehicle and started it and the power steering had returned. I was 5.5 hours away from home but when I got home I parked it until I could get it to the dealership. It has been at the dealership for 10 days and just last night the dealership told me that the vehicle has water and sand in it and that that is what is causing the problems with the vehicle. I have never been in water or sand in this vehicle.

NHTSA ODI 11427754

VEHICLE INSTRUMENT CLUSTER INTERMITTENTLY LOSES POWER, BOTH WHILE VEHICLE IS IN MOTION OR WHILE STOPPED. INSTRUMENT CLUSTER CEASES TO DISPLAY VEHICLE SPEED, ENGINE RPM, ENGINE TEMP, AND FUEL LEVEL, AS WELL AS ALL OTHER INFO THAT IS TYPICALLY DISPLAYED. THIS CONDITION CAN LAST SECONDS OR SEVERAL MINUTES AT A TIME. IF CRUISE CONTROL IS ACTIVE WHILE THE ISSUE OCCURS, CRUISE CONTROL CEASES TO FUNCTION AND THE VEHICLE STARTS TO SLOW DOWN UNEXPECTEDLY. WHEN THE INSTRUMENT CLUSTER REGAINS POWER, IT SOMETIMES FLASHES VARIOUS WARNINGS, SUCH AS "BLIND SPOT ASSIST ERROR," "TRANSMISSION NOT IN PARK," "PRE-COLLISION ASSIST ERROR," "ADAPTIVE CRUISE NOT AVAILABLE," AND "PARK ASSIST ERROR." THIS PROBLEM OCCURS INTERMITTENTLY, BUT HAS OCCURRED COUNTLESS TIMES SINCE THE VEHICLE WAS PURCHASED NEW IN JANUARY OF 2021.

NHTSA ODI 11416249

DRIVING VEHICLE ON THE ROAD AND EXPERIENCE TRANSMISSION SLIPPING, ABOUT AN HOUR LATER IT STARTED MAKING WHINING NOISE, THEN GEAR SHIFTED AND VEHICLE SKID. STARTED MAKING LIGHT GRINDING NOISE WHILE SHIFTING GEARS. AFTER COOLING, VAN WOULD SHIFT GEARS BUT NOT MOVE, INCLUDING REVERSE. TOOK TO DEALERSHIP AND THEY SAID VAN HAD A TRANSMISSION LEAK. VAN DID NOT HAVE ANY EVIDENCE OF LEAKAGE, FROM PUDDLES UNDER VEHICLE TO ANY TRAIL OF FLUID OR MESS WHEN INSPECTING UNDER VEHICLE. HAD THE VAN FOR LESS THAN 30 DAYS AND THEY SAY 10 QUARTS OF OIL LEAKED! THERE IS NO TRANSMISSION FLUID ON MY DRIVEWAY AT ALL!

NHTSA ODI 11414772

TL* THE CONTACT OWNS A 2020 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY). THE VEHICLE WAS TAKEN TO WAYNE AKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461) FOR THE RECALL, HOWEVER THE DEALER DID NOT PERFORM THE REPAIR SINCE PARTS WERE ON BACKORDER. AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE CONTACT STATED THAT WHILE REVERSING, THE REAR VIEW CAMERA DISPLAYED A DISTORTED IMAGE, WHICH RESULTED IN HER REVERSING INTO AN ELECTRICAL POLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11413592

PURCHASED NEW AWD AND NOTICED VEHICLE DOES NOT HAVE WHEEL WELL COVERS, I PURCHASED THE AWD BECAUSE I LIVE ON A DIRT ROAD AND WANT TO TAKE OUT ON UNPAVED ROADS, I'VE NOTICED THE AREA HAS COLLECTED LARGE AMOUNTS OF DIRT AND ROCKS. IF I'M DRIVING ON A HIGHWAY A BIG CHUCK COULD FLY OUT AND POSSIBLY DAMAGE CARS BEHIND ME, AND ALSO CASE CONTAINING SEVERAL WIRES IS LOCATED IN THIS SPOT. I'VE CLEANED THIS AREA AND DIRT AND ROCKS CONSTANTLY COLLECTS IN THIS SPOT, I SPENT WELL OVER $50,000 ON THIS VEHICLE, FEEL VEHICLE SHOULD BE INCLUDED ON AN ALL WHEEL DRIVE VEHICLE

NHTSA ODI 11406319

WHEN STARTING THE CAR, I HEAR POPPING NOISES SOUNDING LIKE A SPARK PLUG AND OR A TAP/POP NOISE. I HEAR THE NOISE EVERY COUPLE OF DAYS DURING STARTUP, DRIVING, AND AT IDLE.

NHTSA ODI 11405697

2020 FORD TRANSIT HIGH ROOF.UPON STARTING VAN 'STEERING ASSIST FAULT SERVICE REQUIRED'MESSAGE CAME UP.STEERING WAS VERY DIFFICULT.WAITING ABOUT 5 MINUTES MESSAGE WAS GONE.VEHICLE WITH ONLY 11K MILES

NHTSA ODI 11399543

WHILE DRIVING ABOUT 45 MPH IN NO TRAFFIC, WARNING LIGHT CAME ON THE CRASH BREAKING NOT AVAILABLE. APPROXIMATELY 3 MINUTES LATER THE VEHICLE STALLED. WE HAD TO COAST TO THE SIDE OF THE ROAD. WE WERE ABLE TO RESTART IT THERE. THE DEALER SAID THERE WAS A BUG ON THE SENSOR. THE VEHICLE WAS BROUGHT BACK TO US AND NOW IT IS DEAD AGAIN AND WON'T START. THE VEHICLE IS BRAND NEW AND THE STALL OCCURRED ON OUR FIRST OUTING. IT WAS TOWED BACK TO THE DEALER.

NHTSA ODI 11396788

KEYS ARE BREAKING OFF FROM THE ACTUAL REMOTE CAUSING THE DRIVER TO BE STUCK WITHOUT A WAY TO START THE VEHICLE. THIS HAS HAPPENED TO AT LEAST 5 OTHER VANS AS WELL AND OTHER VEHICLE OWNERS THAT DELIVER AMAZON PACKAGES. THERE ARE WELL OVER 20 TO 30 VANS THAT THIS IS ALSO HAPPENING TO.

NHTSA ODI 11390046

SINCE PURCHASING THE VAN, THE STEERING WHEEL HAS OCCASIONALLY FELT SLUGGISH AND HEAVIER TO TURN AT CERTAIN TIMES THAN OTHERS. THE FINAL TIME IT WAS NEARLY IMPOSSIBLE TO TURN AND FELT ALMOST LOCKED, WHICH IS OBVIOUSLY A HUGE SAFETY ISSUE. THIS HAS OCCURRED WHILE STARTING THE ENGINE AT RANDOM TIMES AND IMPEDES DRIVING AND OVERALL SAFETY AS IT SEEMS TO COME AND GO AS AN ISSUE. THIS HAS OCCURRED BOTH WHILE STATIONARY AND WHILE IN MOTION.

NHTSA ODI 11384353