What 506 owners told NHTSA about the 2020 Ford F-150 Supercab

The contact owns a 2020 Ford F-150. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera failed to operate as needed. The contact stated that occasionally the image was frozen, or the screen was blue. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 200,000.

NHTSA ODI 11665857

The rear view camera turned black, sometimes purple, the image is distorted. I googled it and it says 700,000 F150's were recalled for this problem but when I called the Ford where I live they said it didn't have a recall

NHTSA ODI 11627333

The contact owns a 2020 Ford F-150. The contact stated that the back-up camera failed to operate as needed. There was no warning light illuminated. The contact stated that the failure first started as a distorted image on the screen; however, over time, the screen would appear completely blank. The dealer was notified about the failure and referred the contact to the NHTSA Hotline to file a complaint. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11606773

The contact owns a 2020 Ford F-150. The contact stated while reversing, the rearview camera image display was blue. A message advising to contact the dealer was displayed. The vehicle was taken to the dealer, where the infotainment system was reset; however, the failure persisted. The dealer informed the contact that the failure was related to the wiring system. The dealer inspected the tailgate wiring and informed the contact that no issues were found. The dealer informed the contact that additional diagnostic tests were needed. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,900.

NHTSA ODI 11604666

The contact owns a 2020 Ford F-150. The contact stated while the vehicle was in reverse(R), the back over prevention camera displayed a fuzzy, distorted image, which caused a visibility hazard for the driver. The vehicle was taken to the local dealer where three different error codes showed a defect with the backup camera. The contact was then informed by the dealer that the vehicle was not included in NHTSA Campaign Number: 20V575000 (Back Over Prevention). The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 46,000.

NHTSA ODI 11588504

The contact owns a 2020 Ford F-150. The contact stated that while reversing, the back over prevention camera displayed a blue screen or a black distorted screen, causing a visibility hazard for the driver. The vehicle was taken to the local dealer to be diagnosed and it was determined that the back over prevention camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 48,000.

NHTSA ODI 11567947

The Sync 3 system has been rendered useless by recent software upgrade by Ford. Rear camera sporactically remains on when moving in forward direction. Pop-up messages requiring driver conformation occur after vehicle startup. Navigation, phone, radio are all associated with upgrade. Ford has acknowledged problem and stated that they are working on a software upgrade, none is available at this time. Ford will replace the ATIM which corrects the problem. The ATIM will be replaced under warranty. Vehicles out of warranty can have ATIM replaced at owner expense (+$1000). I find the Sync 3 system's random operation a distraction while driving and a safety hazard.

NHTSA ODI 11532530

Forward collision warning (pre collision assist not available) message comes on while driving with no vehicles in front, driving under normal conditions. Cross traffic system rear - Not detecting vehicles, intermittent. Reported to dealer, no faults or issues were found. Since being at the dealer, the 2 issues continue intermittently. We have the "Ford Pass" app which records any/all alerts, I cannot download them at this time.

NHTSA ODI 11497156

I brought my truck into Crown Ford in Lynbrook NY for an oil change and to have the rear camera recall repaired. They did not repair the camera and told me that they only work on the recall if there is a problem noticed by the driver or if the camera fails. I am going to bring it to another dealership to have it repaired.

NHTSA ODI 11420252

MY TRUCK HAS 4 BACKUP COLLISION WARNING SENSORS ON THE REAR BUMPER. AFTER SOME HEAVY RAIN, I HAVE HAD 1 SENSOR START TO INDICATE A CLOSE OBJECT AS I START TO BACK UP MY VEHICLE. THERE IS NO OBJECT BACK THERE. THIS INITIALLY OCCURRED IN A PARKING LOT, BUT THE PROBLEM NOW PERSISTS AND THE AUDIBLE WARNING WITH A DASH CAMERA INDICATOR LIGHT GOES OFF WHENEVER I BACK UP THE TRUCK.

NHTSA ODI 11385157

BOUGHT TRUCK NEW FIRST PROBLEM. BACK UP CAMARA ...CRASH AVOIDANCE SYSTEM NOT WORKING PAINT MISSING ..TOOK IT BACK TO FORD AFTER A DISPLAY OF POWER TRAIN MALFUNCTION THEY REPROGRAMMED THE TRUCK AND SAID THEY WOULD HAVE TO GET WITH FORD ON THE PAINT AND HAVE HEARD NOTHING TO THIS DAY ...LEFT DEALER GOT HOME BACK UP CAMARA QUIT AGAIN ....NOW FLOOR BOARD PASSENGER SIDE GETTING WET ...IDLES FUNNY AND ENGINE SOUND LIKE IT DEVELOPED A MARATIC TICK KNOCK SOUND SO FIXING TO GO BACK TO DEALER ....VERY AGGRIVATING TO PAY THE PRICES YOU PAY FOR A TRUCK AND ALWAYS HAVE THESE PROBLEM REPEATED ...AND YET STILL PAYING EVERY MONTH WHILE ITS IN THE SHOP AND NO ONE EVER CARES ...TRUCK HAS 4,586 MILES ON IT HASN'T EVEN HAD ITS FIRST OIL CHANGE YET

NHTSA ODI 11374223

BACK UP CAMERA IMAGE FADES AND SCREEN BECOMES A SHIMMERING COLOR, PROBLEM IS INTERMITTENT.

NHTSA ODI 11373878