What 506 owners told NHTSA about the 2020 Ford F-150 Supercab Diesel

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11507400

While driving home on Monday, January 23, 2023 I attempted to use my wipers to clean my windshield and the driver’s side windshield wiper flew off to the side of the windshield and wouldn’t go back down. The wiper fluid that was on the windshield obstructed my view for a few moments. A few minutes later when I arrived home, a friend of mine helped me put it back in place and noted the little silver “key” wasn’t fitting properly. I had received a recall notice last year but was never notified that any parts were available or when to bring my vehicle in. If this incident had occurred during a storm it could have been extremely dangerous.

NHTSA ODI 11503529

The contact owns a 2020 Ford F-150. The contact received notification of the NHTSA Campaign Number: 22V2500000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11503143

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11503143*DJR ******* DELETE VOQ *******

NHTSA ODI 11503144

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the part has been ordered and now they must wait for it to be delivered and installed.

NHTSA ODI 11502399

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11500815

Wiper recall however these totally quit working. Ford wont give a vehicle to drive. Vehicle is in my name and for son who reside in Colorado stationed at FE Warren Base in military. They said sorry we cant do anything at all Fords called even main ford line. He can't see out of windshield with current weather conditions. He will be AWOL if I don't go to base or field when this is his only transportation which is half his military income a month. Only way they said they would help was for him to pay $60 a day for rental and they will reimburse when truck gets fixed which parts won't be available for weeks or months. How does a military 21 year old afford $60 a day. I guess if he get killed they won't care either.

NHTSA ODI 11495588

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11495592

Rear middle sliding window shattered/blew out while driving less than 15 mph and braking at a stop light. No injuries as thankful my child was not in the car seat or with me at the time. Sounded like a gun shot.

NHTSA ODI 11493948

Windshield wiper motors failed during a rain storm. Vehicle has only 10k miles on it, wiper motors were set to medium, went up half way, motor made a grinding noise, then wipers stopped moving in either direction. I am able to push them down manually, and the motor can raise them to about 25% then it begins to grind and they stop advancing again. This stinks an awful lot like the recall on 2021 F-150s for bad wiper motors. I suspect the recall campaign needs to be MUCH larger and include 2020 F-150s as well. This was incredibly dangerous and could have caused a serious accident. I had no front visibility during the storm.

NHTSA ODI 11491113

Wiper motor is non operational. It has been verified by dealer part is non operational. Non operational wipers put myself and others at risk if there would be visual obscurities that would need to be removed during vehicle operation. The only sign was a loud grinding noise for a few wipes prior to operation ceasing.

NHTSA ODI 11489013

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11483297

The contact owns a 2020 Ford F-150. The contact stated that the rear windshield shattered and detached after her husband closed the driver's side front door. There was no impact on the rear windshield that could have caused it to shatter. The vehicle was taken to an independent mechanic who was waiting for the rear windshield replacement part to be installed on the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 38,000.

NHTSA ODI 11481983

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11481033

The contact owns a 2020 Ford F-150. The contact stated that the driver's side windshield wiper failed to function as needed. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11480205

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11477349

I remote started my truck via the Ford pass app. The day was 26°. Upon walking out to my vehicle there was a loud bang and my rear glass was broken. My vehicle was backed in to the parking spot. Against a building with no way of anything hitting it from behind.

NHTSA ODI 11471844

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.

NHTSA ODI 11470860

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called the dealer and it was confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure; however, the contact stated that he refused to drive the vehicle in the rain because he was concerned about a possible windshield wiper failure. VIN tool confirms parts not available.

NHTSA ODI 11469472

The contact owns a 2020 Ford F-150. The contact stated while driving approximately 40 MPH, there was an abnormally loud sound coming from the vehicle. There were no warning lights illuminated. The contact later became aware that the panoramic sunroof had exploded causing the abnormal sound. The vehicle was taken to the local dealer; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 22,025.

NHTSA ODI 11458011

The contact owns a 2020 Ford F-150. The contact stated upon starting the vehicle, the contact noticed that the rear window had shattered while parked in the driveway at the residence. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,660.

NHTSA ODI 11429703

The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 20V575000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera failed intermittently, which resulted in a blank or distorted image displayed on the display screen. The dealer was made aware of the recall and the failure. The dealer informed the contact that parts were on back order. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 500. Parts distribution disconnect.

NHTSA ODI 11418300

Back glass shattered with no impact waiting at a red light. Heard a pop sound and the whole back glass shattered. Live in Florida so we did not have the defrost on.

NHTSA ODI 11418325

THE CONTACT OWNS A 2020 FORD F-150. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED Dwayne Lane's Skagit Ford (680 Auto Blvd, Burlington, WA 98233, (855) 879-5700) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11417506

ON APRIL 21, 2021, AT 09:10 I PARKED MY 2020 F150 XLT SPORT IN MY WORK PARKING LOT. THE TRUCK WAS LOCKED AND UNOCCUPIED. AT 16:10, I APPROACHED THE VEHICLE FROM THE FRONT ON THE DRIVER SIDE. AS I NEARED THE BACK DOOR TO PLACE MY ITEMS INSIDE, I NOTICED GLASS SHARDS ON THE EDGE OF THE TRUCK BED. I PROCEEDED TO UNLOCK AND OPEN THE REAR DOOR AND NOTICED AN APPROX. 8 INCH BY 2 INCH GASH ON THE RIGHT REAR SEDENTARY WINDOW, THE ENTIRE STATIONARY REAR GLASS WAS "SPIDER SHATTERED". THE GLASS SHARDS WERE IN THE BED OF THE TRUCK AND ALONG THE RIM OF THE BED EDGES. I INSPECTED THE VEHICLE FOR OTHER DAMAGE. THE VEHICLE WAS NOT IN USE, NOT OCCUPIED AND NO OBJECTS TO CAUSE DAMAGE. ALSO NOTE, THE OUTSIDE TEMPERATURE DID NOT EXCEED 66F

NHTSA ODI 11413312