What 506 owners told NHTSA about the 2020 Ford F-150 Supercab Diesel

The contact owns a 2020 Ford F-150. The contact stated that upon attempting to unlock the doors of the vehicle with the key fob, only the front driver's side door unlocked. There was no warning light illuminated. Additionally, the contact stated that while attempting to manually unlock the tailgate, the tailgate failed to unlock as intended. The dealer was contacted and informed the contact that the failure could be related to an unknown actuator recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.

NHTSA ODI 11677251

i AM RECEIVING ALERTS ON MY FORD APP STATING THAT IT IS A PARKING AID ALERT BECAUSE OF ELECTRICAL ISSE WITHIN THE VEHICLE. ALSO STATES TO SERVICE ENGINE SOON ALERT BECAUSE OF ELECTRICAL ISSUE HAS BEEN DETECTED WITH YOUR VEHICLE. THIS MAY CAUSE THE ENGINE START/STOP FEATURE (IF EQUIPPED) TO NOT WORK. CHECKING ON THIS I FOUND 0 ON THE NHTSA WEBSITE FOR RECALLS. WITH FURTHER CHECKING I WAS INFORMED THAT THIS SHOULD BE A RECALL TO BE DONE. PLEASE LET ME KNOW IF I CAN GET THIS REPAIRED UNDER THE RECALL. I ALSO NOTICE WHEN STARTING MY VEHICLE IN THE MORNINGS THAT IT SMOKES OUT OF BOTH TAILPIPES AND LASTS APPROXIMATELY ONE TO TWO MINUTES. [XXX] [XXX] . THANK YOU. MY EMAIL IS ALSO [XXX] ADDRESS IS [XXX] , EDNA, TEXAS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11677302

Tailgate came open events, while no one in the truck previous recall fix did not work as Google is stating the original recall fix did not work.

NHTSA ODI 11651992

My gears shift hard when slowing down or when letting go of the gas pedal. The infotainment center blacks out. I took it in to Ford Dealership and was told the transmission needed to be replaced. I don’t drive fast nor abuse my truck. I don’t use my truck for construction; I simply drive to work and home. I have 67K miles and bought the truck in 2020, brand new. It’s very concerning that at 67K the transmission needs replacement. The cost for replacing the transmission is $8,000.00 dollars.

NHTSA ODI 11651266

The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to function as intended. The contact stated that the instrument cluster displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with a failed instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact stated that the dealer had replaced the original instrument cluster two years prior to the failure. The contact stated that the repair was covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

NHTSA ODI 11649815

When clicking lock and unlock on the key fob or door panel, all doors lock and unlock EXCEPT the driver door. It does not move no matter what you do. Replaced the fuse and that did nothing. This truck is approx 5 years old and should not have electrical failing like this.

NHTSA ODI 11647657

When the vehicle is cold, and the transmission has not yet warmed up, putting the truck into gear results in a significant jerk. Specifically: Initial Gear Engagement (Drive/Reverse): When shifting into either drive or reverse from park, especially when the engine is cold, there is a noticeable delay before the gear engages. This delay is followed by a harsh "jerk" or "thud" as the gear finally engages. Reverse to Drive Transition: When shifting from reverse to drive, a similar delay and jerk occurs before drive engages. Hard Shifting: In addition to the initial engagement issues, the transmission exhibits delayed and harsh shifting for several minutes when cold. Shifting is not smooth and seems delayed then shifts very hard and aggressively when driving during the warm up period. Clunking Noises: While driving, I intermittently hear clunking noises when the transmission shifts gears. This occurs at [ Mention the specific times or driving scenarios when you observe this - e.g., "low speeds," "during upshifts/downshifts," "when accelerating," etc. ]. These problems are most pronounced when the engine and transmission are cold and seem to gradually improve (though not completely disappear) as the vehicle warms up. I am concerned that these symptoms indicate a serious problem with the transmission. I have asked a Ford Dealer to look at this and they state that there is NO RECALL for my VIN #. They have always appeared since I purchased this truck.

NHTSA ODI 11643194

dash screen went blank while driving engine has a sound like lifters rattling vehicle lost all electrical connectivity and then it finally came back on no other instances

NHTSA ODI 11641682

On [XXX] I took the truck to Ford dealer after noticing the front floor passenger side carpet was wet and door locks and electronic tire pressure indicator failed to operate correctly. Ford service dept found a/c drain was letting water back into passenger compartment and caused body control module (bcm) failure. Bcm was replaced after 2 1/2 months in the service dept. Returned on 8/26/24, 9/18/24, and 10/22/24 for same water intrusion problem. Different repair done on 10/22/24 to remedy problem. Service dept contacted Ford national office and learned this was considered a design flaw by Ford. Expected a recall will be issued. Remedial treatment for mold was applied because I had been smelling a vinegar smell in the truck cab which is typical smell for presence of mold. This is the primary safety issue I believe exists, but failure of body control module could cause other safety problems. . No recall issued yet.

NHTSA ODI 11634951

The rear view camera turned black, sometimes purple, the image is distorted. I googled it and it says 700,000 F150's were recalled for this problem but when I called the Ford where I live they said it didn't have a recall

NHTSA ODI 11627333

Cruise control was set at approx. 62 mph driving on the Interstate. An exit was taken and coming down the off ramp the truck would not slow down. It seems the brakes did not disconnect the cruise control. Brakes were both pumped and firmly depressed. No response when the gear shift was placed in a lower gear. The electronic system did not shut off after the ignition was placed in the off position. An inspection is warranted, expected and welcome. This was a Sudden Unintentional Acceleration (SUA) incident/accident!!! Numerous other vehicles were placed in danger while crossing a major intersection. Two fire trucks responding to an emergency were passed at 50 miles an hour. Many other occupied vehicles and individuals at an apartment complex were in danger of being killed or injured. As of right now the vehicle has not been inspected by the insurance claims adjuster, so right now it has not been reproduced or confirmed by a dealer or independent service center (but is welcomed to be done). The vehicle or components have not yet be inspected by the manufacture, police or insurance representative (but I would be willing to allow it). There was no warning lamps, messages or other symptoms of the problem prior to the failure. It was totally unexpected and a complete surprise.

NHTSA ODI 11614893

I have an actuated door lock on the drivers door for electronic locks. It recently started buzzing and not locking when I lock the doors, all of the other locks work fine. This lock buzzes whether I push the button inside the truck, push the lock button on the fob and also when driving about 5 miles per hour. Again, all of the other locks work as they are supposed to. I looked and asked my dealer about a recall on this issue and there is not one. I have a co-worker who had a similar problem with his ford truck that is a few years older and he received a letter from Ford extending his warranty so the part would be replaced at no cost to him. I am requesting the same thing as mine 2020 Ford has the problem currently and even though I can lock it manually when I use the keypad to unlock the doors it does not work either and I feel this is a safety issue and would like it corrected. I have attached a copy of the letter my co-worker received with the program number included for repair. Regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11614736

The contact owned a 2020 Ford F-150. The contact stated that his employees had driven the vehicle to a work site. While at the work site, the vehicle caught fire while the engine was off. An employee stated that flames appeared to have come from the vehicle's dashboard. An attempt was made to extinguish the fire with a fire extinguisher; however, the flames quickly engulfed the vehicle. The fire department was called and extinguished the fire. The vehicle was destroyed as a result of the fire. One of the contact's employees suffered first and second-degree burns to the face. The employee was taken to a hospital where they were treated for their injury. A police report was not filed. The decal from a storage unit was melted, a blinker cover on an RV was destroyed, and several nearby trees were damaged. The vehicle was towed to an independent tow yard where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be inspected; the cause of the fire remained unknown. The failure mileage was approximately 65,000.

NHTSA ODI 11614006

DRIVER'S DOOR WON'T LOCK ANYMORE. IF YOU PUSH THE BOTTON DOWN TO LOCK YOUR TRUCK AND TRY TO UNLOCK WITH KEYFOB; THE PANIC SYSTEM GOES OFF. NO ACCIDENTS ON THIS TRUCK. JUST STOPPED WORKING. WHEN YOU ACCELERATE AND ALL OF YOUR LOCKS ARE SUPPOSED TO LOCK AND THE DRIVER'S SIDE JUST MAKES A NOISE AND DOES NOT LOCK. THIS IS A SAFETY ISSUE

NHTSA ODI 11602650

The contact owns a 2020 Ford F-150. The contact stated that after parking on an incline with the engine running, the contact exited the vehicle and moments later the vehicle reversed and crossed a busy road before driving into ditch. The contact stated that during the failure the vehicle nearly collided with a second vehicle while crossing the road. Prior to the failure, the vehicle experienced electrical failures causing the check engine, ABS, Hill Descent and Traction Control warning lights to intermittently flash on and off. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 159,283.

NHTSA ODI 11596821

The contact owns a 2020 Ford F-150. The contact stated while driving at approximately 50 MPH, the vehicle unintendedly stalled but was able to be restarted after approximately 13 minutes. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11596864

Back up camera does not display item location for contact area. Related to APIM malfunction. Gps and radio controls also not working due to bad APIM

NHTSA ODI 11594807

Not one check engine light has ever come on. Bought this truck new off the lot, now to almost 60,000 mi. Every single component on this truck, immediately failed. Bucking/ jerking/ chugging on acceleration and maintaining speed while inclining. Incorrect gear selection 90% of the time. Going 5 mph with no foot on the gas, it up shifts and takes off down my driveway. Sudden down shifts causing violent decreases in speed. When braking the truck may rail on the brakes and "assist" you to stop or it may decrease reading of the pressure of your braking. Tire pressure sensors don't read accurately. Digital and analog speed read differently. The truck nudges itself side to side on the road. Truck will change the steering tension going around corners, so the driver must react to stay on track. Not going around corners the steering tension will change. Almost 2 in of play in the steering at times while sometimes one side is more responsive than the other. If not wearing a seat belt and the alarm goes off while the blinker is on, the blinker will slow down until the alarm stops then pick back up again. The RPM gauge doesn't respond at all or accurately. It will stay at 1,500- going up hill, accelerating, braking. The RPM's read inversely while down shifting. For 2.5 years SYNC update wouldn't install, a month after last attempt, it connected to my WIFI and updated itself. For 6 months, I dropped calls every time in one spot. Then I unplugged my phone from the center USB and I never dropped calls there again, unless I chose to have my phone plugged in charging. No start, couldn't find fob. No unlock. Unlocks on own. Heated seat and steering wheel turn on without the button. Burning smell coming from the motor <5,000mi. A/C never cold and heat never hot. Both sound like they are blowing hard, but the vents could barley rock a face mask back and forth. USB plugs don't have great power. The AC outlets have never had enough to charge anything. My BIL phone treated as key fob.

NHTSA ODI 11591191

The APIM failed when the vehicle had less than 25,000 miles on it. It was paid for by an extended vehicle warranty, instead of being paid by Ford for bad equipment. It is now back in the shop and they want to charge almost $400 to provide a software update to the equipment that was just replaced. I had the same issue on a 2020 Lincoln Aviator. APIM had to be replaced, my extended warranty was used to replace it, and now it needs an update to work properly. Please require dealerships to enter these issues, not vehicle owners.

NHTSA ODI 11586022

Rear tailgate Camera failed

NHTSA ODI 11583037

1 year ago I started getting the “Charge System Fault” alert on my truck, took to the shop and they advised the battery needed to be replaced. After replacing, a few weeks later it started happening again, so they did further testing and advised the alternator was bad. Replaced the alternator and 6 months later the alert started intermittently again. It has been sporadically ever since when at an idle and doesn’t stay on long enough to have on a reader to reflect what is really wrong. I’ve attached the error from my FordPass app that comes thru once in a while but it’s frequent on the truck dash while it’s running, at idle whether in park or at a stop light. It’s not every time the truck is running, but becoming more frequent again.

NHTSA ODI 11577775

While driving in the rain, my vehicle had a complete electrical failure. I could not accelerate or even turn the vehicle off. Because of this I could not move my vehicle off the highway. Fortunately I was not hit by the vehicle behind me, and was not in a turn. he Several warning lights came on. After being towed to a dealership, it was found that the factory windshield was leaking into the passenger side area where the Body Control Module (BCM) is housed. This flooded the unit and completely killed the truck. It was surprising to me that rain had the ability to completely render my truck useless. The manufacturer would not cover any repairs as they claimed windshield leaks were a maintenance issue.

NHTSA ODI 11577143

1. The start/stop function will not restart at some long stop lights. I have to restart the vehicle. 2. The wiper will come on without being turned on. 3. The brake have started to grind like, the brake pads are bad. The brake will grind sometimes when coming to a stop. They have been checked and a recent service also. The brakes do this even during the day. The dealership found the brakes to be working in perfect order. 4. Transmission issues have been resolved to a point. 5. Service department great, however; the can duplicate issues with vehicle.

NHTSA ODI 11573807

My back window randomly shattered when it wasn’t being driving. I assumed a rock was flung up from the road from another vehicle, causing it to shatter, but when I took it to get it replaced, the glass technician pointed out that the defroster heater wire overheated, causing the glass to shatter. Reports online show this has happened before. My tech said it could have caught the truck on file. I tried to upload photos of the shattered window and the burnt electrical wire, but the website wouldn’t let me.

NHTSA ODI 11561273

The computer system would set off all the alarms and shut down truck. Yes i think it can be inspected. My safety was at risk when truck would shut down traveling down the road at highway speeds and losing power brakes, power steering overall control, and this would happen when raining and wet slushy conditions on the road way. Yes No not to my knowledge. Yes all the alarms would go off and a second later vehicle would shut down. It was always during wet conditions, sometimes alarms would all go off and truck would stay running i would pull over to side of road and alarms would go away i believe after drying out?

NHTSA ODI 11552381