What 1,163 owners told NHTSA about the 2020 Ford Explorer Police Intercept

THE VECHILE ABS BRAKE SYSTEM IS NOT WORKING. MY NEW CAR HAS BEEN INCREASING SPEED ON ITS OWN. THE AGENCY HAS NOT BEEN ABLE TO PROVIDE A RESOLUTION AND WARNING SENSOR GOES OFF THAT THE BRAKE SYSTEM IS NOT WORKING. THIS HAPPENED FROM ONE DAY TO THE NEXT, THE TRUCK IS LEFT IN CLEAN GARAGE AND MINIMALLY DRIVEN. THIS MAKES THE TRUCK UNSAFE. I HAVE CONTACTED FORD MULTIPLE TIMES BUT THEY END Y CALL WITHOUT A RESOLUTION.

NHTSA ODI 11363193

BACK UP CAMERA MALFUNCTIONING. MY CAR WAS BUILT NOV 1, 2019 NOT COVERED BY CURRENT RECALL BUT HAVING SAME ISSUES.

NHTSA ODI 11362161

WAS DRIVING DOWN THE HIGHWAY 70ISH MPH WITH THE CRUISE CONTROL ON AND THE FOLLOWING ERRORS CAME OUT OF NO WHERE LESS THAN 5,000 MILES ON THE CAR AND HAD THE OIL CHANGED THE DAY BEFORE (BY A CERTIFIED FORD DEALER) POWERTRAIN MALFUNCTION/REDUCED POWER, PRE-COLLISION ASSIST NOT AVAILABLE, THE HILL START ASSIST WARNING. THE CRUISE CONTROL WAS NO LONGER AVAILABLE AFTER THAT. WE WERE 1 HOUR FROM HOME. WE DID MAKE IT HOME JUST WASN'T ABLE TO USE THE CRUISE CONTROL. HAD THE DEALERSHIP HOOK IT UP TO READ THE CODE ERRORS. HAS NO EXPLANATION OF WHY AND CLEARED THE CODES. JUST SAID THAT FOR SOME REASON THE CAR LOST COMMUNICATION WITH THE CAR. I HAVE DRIVEN IT FOR 2 DAYS SINCE NO MORE ERRORS SO FAR BUT I AM WAITING..

NHTSA ODI 11361962

VEHICLE DETECTED POSSIBLE COLLISION AND APPLIED BRAKES. THERE WAS NOTHING ANYWHERE NEAR ME. THEN SEVERAL FAULTS APPEARED. SERVICE 4WD, PRE COLLISION ASSIST FAULT, STABILITRACK FAULT, DRIVE MODE UNAVAILABLE FAULT. INFO SCREEN WENT ALL BLACK. I WAS DRIVING AT 45 MPH AND A STRAIGHT 2 LANE ROAD WITH NO TRAFFIC IN SITE. THIS IS NOW THE SECOND TIME THIS HAS HAPPENED.

NHTSA ODI 11362026

RECEIVED MALFUNCTION INDICATOR LAMP- REGULATORY

NHTSA ODI 11361218

VEHICULE WAS PURCHASED NEW END OF MAY 2020 AND TRANSSMISSION HAD TO BE REPLACED WITH LESS THAN 2500 MILES IN SEPTEMBER 2020. FRECUENTS JOLTS WOULD OCCUR WHEN I WOULD HIT OVER 40MPH AND WHEN I WOULD SLOW DOWN AROUND 20-25 MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BASED ON ANALYSIS PERFORMED BY FORD TECHNICIANS.

NHTSA ODI 11361201

HOOD HAS NO SAFETY LATCH. CAR WAS IN MOTION AT APPROXIMATELY 10MPH ON A SUBDIVISION STREET AND HOOD ABRUPTLY LIFTED ONTO WINDSHIELD AND BUSTED WINDSHIELD. THIS RESULTED IN GLASS PARTICLES FLYING INTO THE CAB ONTO BOTH FRONT SEATING AREAS.

NHTSA ODI 11360932

PURCHASED NEW 2020 FORD EXPLORER ST AND THE STEERING FAILED 3 TIMES IN 5 MONTHS. RETURNED THE CAR TO THE DEALER EACH TIME FOR REPAIRS. IN ALL CASES SOME OR ALL STEERING WENT OUT WHILE I WAS DRIVING THE VEHICLE. ON JUNE 15TH I HAD A SEVERE WRECK AND TOTALED THE CAR AS I TRIED TO NAVIGATE A SLIGHT CURVE IN THE ROAD.

NHTSA ODI 11359990

TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTING IN THE DARK..THIS IS WHY I BOUGHT A NEW CAR SO IT WOULD BE MORE DEPENDABLE. IT WOULD NOT ALLOW ME TO START IT AND THE WHOLE DASH WAS GOING CRAZY AND FLASHING MANY THINGS . HOPE THIS HELPS.

NHTSA ODI 11355562

VEHICLE IS JERKING WHILE ACCELERATING. RPM GAUGE HAND IS JUMPING BACK AND FORTH BETWEEN 1,750 AND 2,250. TAKES AROUND 10 SECONDS TO DOWN SHIFT WHEN PRESSING THE BREAK AFTER GOING FREEWAY SPEEDS.

NHTSA ODI 11355288

TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRANE OVER LIFE & SAFETY! WHEN IT RESET AFTER 30 MIN. ENGINE CHECK LIGHT CAME ON. NO ACTUAL MESSAGE. NO WAY TO CHECK TRANSMISSION FLUID LEVELS! NO OPTION TO ADD FLUID. ONLY DEALER SERVICE OPTION TO CHECK OR REMEDY. THIS IS UNACCEPTABLE. I FIGURED BY-PASS BY TURNING TRANSMISSION TO PARK BEFORE EACH FULL STOP. KEPT RUNNING FOR 300 MILES ON RETURN HOME TO SAFETY. ERROR MESSAGE IS APPROPRIATE. SAFETY OVER-RIDE IS APPROPRIATE WITH WARNING SIGNAL LIKE NO SEAT-BELT ALARM. SHUT-DOWN OF ALL SYSTEMS IS ABSURD RESPONSE TO LOW FLUID LEVELS. ADD MEANS TO READ FLUID LEVELS, MECH. OR ELECTRONICALLY. ADD METHOD TO RESTORE FLUIDS W/O DEALER SERVICE. MY COMPANY OWNS 2 FORD EXPLORERS & FORMER FORD VEHICLES.

NHTSA ODI 11355021

WHILE DRIVING ACROSS STATE, AUG 3, THE TRANSMISSION EXPERIENCED HARD SHIFTING BETWEEN FIRST AND SECOND GEAR AND NO WARNING LIGHT CAME ON THE DASHBOARD. WHEN TAKING IT TO THE DEALER THE NEXT MORNING THE CAR, ON IT'S OWN, WENT INTO PARK AND WOULD NOT SHIFT OUT. THIS WAS FRIGHTENING AS IT JUST IT'S SELF DOWN SHUT DOWN. IT WAS TOWED TO THE DEALERSHIP WHERE THEY FOUND A MANUAL OVERRIDE SWITCH TO FREE IT. THE CAR WAS LEAKING TRANSMISSION FLUID AND A NEW CASE INSTALLED. WHILE DRIVING IT OFF THE LOT, IT STARTED DOING IT AGAIN. THEY LOOKED AT IT FOR A SECOND TIME, AUG 10, AND SAID A SENSOR NEEDED TO BE RESET SO IT COULD "RELEARN MY DRIVING HABITS" ONCE AGAIN, DRIVING IT OFF THE LOT, IT STILL HAD ISSUES SHIFTING BUT NOT AS HARD. I GAVE IT THE 2 WEEKS THEY SAID IT WOULD TAKE FOR IT TO RELEARN AND IT MADE IT WORSE! ON SEPT 3, IT THEN SHIFTED HARD WHEN DECELERATING FROM SECOND TO FIRS AND TOOK IT STRAIGHT TO THE DEALERSHIP. WHILE GOING 50MPH IT DID A HARD SHIFT AND THEN STARTED TO DECELERATE ON IT'S OWN LIKE A BREAK WAS BEING PUSHED AND THEN HARD SHIFT OUT OF IT. IT IS NOW IN THE SHOP AGAIN, 3RD TIME IN ONE MONTH, WAITING FOR A SENSOR FROM A TSB THAT CAME OUT SEPT 1 THAT "SHOULD FIX THE PROBLEM" BUT THE PART IS ON BACK ORDER UNTIL OCTOBER. I BOUGHT A BRAND NEW 2020 EXPLORER IN FEBRUARY AND THIS IS OUTRAGEOUS AND HAD THIS MANY TRANSMISSION ISSUES. THESE BANDAGES ARE NOT HELPING.

NHTSA ODI 11353637

STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE TEMP SENSOR NEEDED TO BE REPLACED. THE FLEX PIPE IS MAKING A HORRIBLE NOISE AS WELL AND THE SOLUTION WAS TO PUT A CLAMP ON IT AND THE SOUND IS MUCH BETTER BUT STILL THERE! THIS VEHICLE SEEMS TO BE A LEMON.

NHTSA ODI 11353560

ON SATURDAY AUGUST 22, I DROVE MY 2020 FORD EXPLORER SPORT TO WORK IN MY COMPANY PARKING LOT. WHEN I ATTEMPTED TO LEAVE WORK TO GO HOME, AFTER STARTING THE CAR, I RECEIVED A SUCCESSION OF WARNING NOTICES - HILL START ASSIST NOT AVAILABLE / REVERSE BRAKE ASSIST NOT AVAILABLE / PRE-COLLISION ASSIST NOT AVAILABLE / SERVICE ADVANCE TRAC / STEERING LOSS - STOP SAFELY. THE CAR WAS BRAND NEW, NOT EVEN A YEAR OLD AND HAS ONLY 7,000 MILES. THE CAR WAS TOWED TO SUMMIT FORD IN SIVERTHORNE COLORADO ON AUGUST 23 WHERE IT HAS BEEN FOR TWO WEEKS. IT IS ABSOLUTELY OUTRAGEOUS THAT A RELATIVELY NEW CAR WOULD HAVE A CATASTROPHIC FAILURE OF THE STEERING SYSTEM WITHOUT WARNING LEAVING ME WITHOUT A VEHICLE FOR OVER TWO WEEKS. NEEDLESS TO SAY, I WILL NEVER PURCHASE ANOTHER FORD PRODUCT BUT THEY NEED TO BE HELD ACCOUNTABLE FOR THE INCONVENIENCE THEY HAVE CAUSED ME WITH THIS OBVIOUSLY INFERIOR PRODUCT.

NHTSA ODI 11352988

I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION!

NHTSA ODI 11352507

MIDDLE CAPTAIN SEATS FREE SLIDING DURING OPERATION WITHOUT WARNING TO DRIVER. CAUSED CHILD IN BOOSTER TO BE SLID FROM REAR MOST POSITION TO CONTACTING BACK OF PASSENGER SEAT DURING A HARD STOP. FINDING WAS THAT THE ELECTRONIC SEAT FOLDING BUTTON ON THE TOPS OF BUCKET SEAT WERE PHYSICALLY STICKING CAUSING THE SEAT TO BE LOSE ON TRACKS BUT NOT FOLDING BECAUSE OF CAR SEAT. DEALER EXPLAINED ROOT CAUSE AS BAD INSTALLATION FROM FACTORY ON PLASTIC HOUSING WHICH CAUSED A TAB TO BE BROKEN AND OPENING NOT CENTERED WITH BUTTON THEREFORE CAUSING FRICTION AND STICKING. THERE WAS NO INDICATION TO THE DRIVER THAN THE CHILD IN THE SEAT WAS IN AN UNSAFE CONDITION EVEN THOUGH THEY WERE BUCKLED AND IDENTIFIED VIA DISPLAY AS IN SEAT. SINCE THIS BUTTON IS ELECTRONIC AND PRONE TO MALFUNCTION AND THE VEHICLE KNOWS WHEN AN OCCUPANT IS IN A SEAT THE DRIVER SHOULD BE NOTIFIED WHEN THERE IS AN OCCUPANT IN THE SEAT AND THE SEAT IS BEING RELEASED.

NHTSA ODI 11352397

THE VEHICLE MALFUNCTION WHILE IT WAS IN MOTION ON THE HIGHWAY GOING 70MPH PULLING A TRAILER. THE CAR.WOULD NOT ACCELERATES PROPERLY AND IT SEEM LIKE IT WAS NOT SHIFTING GEARS PROPERLY. THE CAR KEPT GOING FROM DRIVING TO PARKING AUTOMATICALLY. THERE WERE NO INDICATION LIGHTS DURING THIS PROCESS. ONCE THE VEHICLE WAS BROUGHT TO A STOP, ALL THE INDICATION ON THE FORD PASS APP APPEAR;POWERTRAIN MALFUNCTIONS AND INDICATOR LAMP. ONCE OUTSIDE THE VEHICLE, THERE WAS TRANSMISSION FLUID LEAKING. THE CAR WAS NOT ABLE TO BE DRIVEN AND HAD TO BE TOWED TO THE NEAREST FORD DEALERSHIP. SINCE IT WAS AFTER HOURS THAT THE INCIDENT HAPPEN I WAS STUCK IN THE HIGHWAY FOR NEARLY 3 HRS AWAITING FOR ROAD SIDE ASSISTANCE FROM FORD I THEN HAD TO SLEEP IN THE VEHICLE SINCE THE CAR BROKE DOWN ON HIGHWAY I-71 OHIO AND I RESIDE IN FLORIDA.

NHTSA ODI 11352405

WHILE MY VEHICLE WAS IN MOTION THERE WAS A LOUD CLANK. THE CAR WOULD THEN NOT ACCELERATE PROPERLY. AFTER STOPPING THE VEHICLE THERE WAS A LEAK IN THE TRANSMISSION FLUID AND THEN THE CAR WOULD NOT MOVE. THERE WAS NEVER ANY LIGHTS THAT APPEARED OR ANY WARNING SIGNS. IT HAD TO BE TOWED TO THE FORD DEALERSHIP AT MY EXPENSE. LESS THEN 6000 MILES ON THE VEHICLE.

NHTSA ODI 11348962

2020 FORD EXPLORER HAVE AN ISSUE WITH THE PRE-COLLISION ASSIST, WHICH OVERRIDES THE ELECTRICAL SYSTEM AND EFFECTIVELY DISABLES THE VEHICLE. THIS HAPPENED TO ME NUMEROUS TIMES WHILE DRIVING ON A HIGHWAY. THE VEHICLE THEN PUTS ITSELF INTO A SAFE MODE, WHICH PREVENTS ACCELERATING AND IS EXTREMELY DANGEROUS TO OPERATE. FORD ACKNOWLEDGED THAT THIS ISSUE HAS BEEN OCCURRING, BUT THEIR SYSTEM TECHS AT FORD HQ HAVE NOT LOOKED INTO THE ISSUE.

NHTSA ODI 11348562

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL AND ATTEMPTING TO START THE VEHICLE, THE FRONT PASSENGER'S SIDE MIRROR FAILED TO OPEN. THE CLIMATE CONTROL FAILED TO OPERATE CORRECTLY, WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CONTACT STATED THAT THE BLIND SPOT DETECTION, CROSS TRACK, SIDE OBSTACLE DETECTION, PRE-COLLISION ASSIST NOT AVAILABLE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EMPIRE FORD OF HUNTINGTON LOCATED AT 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, WHERE IT WAS DIAGNOSED WITH NEEDING TO UPDATE AN UNKNOWN SOFTWARE AND TO REPLACE AN UNKNOWN MODULE. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE WHICH WAS RECENTLY CLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.

NHTSA ODI 11343540

THE LAST WEEK OF JUNE 2020 WHILE DRIVING MY EXPLORER XLT A CHECK BRAKE SYSTEM WARNING MESSAGE STARTED FLASHING ON AND OFF WHEN APPLYING THE BREAKS. THE MESSAGE WAS DIFFICULT TO READ SINCE IT WOULD GO ON AND QUICKLY OFF. MY FORDPASS MESSAGE CENTER NOTED ANTILOCK BREAK FAULT PRE-COLLISION ASSIST NOT AVAILABLE HILL START ASSIST WARNING 40 MIN LATER FORDPASS NOTED SAME MESSAGES. I TOOK IT IN TO BE SERVICED. THEY FOUND THAT THE ELECTRONIC BREAK BOOSTER NEED TO BE REPLACED. APPROXIMATELY 10 DAYS LATER WHILE DRIVING @ 35 MPH I APPLIED THE BREAKS AND THE CAR JOLTED WHEN COMING TO A SLOW STOP. IT DEFINITELY CAUGHT OUR ATTENTION WE DROVE TO OUR OUR DESTINATION AROUND THE CORNER. THE CAR WAS OFF FOR APPROXIMATELY ONE HOUR. WE GOT IN THE CAR DROVE DOWN THE ROAD THEN WHEN APPLYING THE BREAKS THE JOLT HAPPENED AGAIN THIS TIME MORE FORCEFULLY KICKING OUR HEADS BACK. LUCKILY NO OTHER CARS WERE BEHIND ME OTHERWISE THEY WOULD HAVE SLAMMED INTO US. WE TOOK THE VEHICLE TO THE DEALERSHIP ASAP. THE ENTIRE DRIVE OVER WE DROVE SLOWLY AND IT JOLTED AT VERY APPLICATION OF THE BREAKS WHILE DECELERATING. AT THAT POINT IT WAS DETERMINED THAT MY VEHICLE THAT I'VE ONLY HAD UNDER 4MONTHS WITH APPROXIMATELY 1300 MILES ON IT NEEDED A TRANSMISSION REPLACEMENT.

NHTSA ODI 11342988

AFTER TURNING CAR ON AND TAKING IT OUT OF PARK, BREAK BECOMES EXTREMELY HARD WHEN YOU LIFT UP OFF OF IT MAKING IT IMPOSSIBLE TO BREAK. THE CAR THEN ROLLS FORWARD OR BACKWARDS DEPENDING ON IF IN DRIVE OR REVERSE. EVEN WHEN PUTTING ALL MY WEIGHT ON THE BREAK, THE CAR MOVES FORWARD OR BACKWARD FOR ABOUT A SECOND OR TWO BEFORE THE BREAK FINALLY SOFTENS AND I'M ABLE TO BREAK. CAR THEM WORKS AS NORMAL. I HAVE ALMOST ROLLED INTO OBJECTS BEHIND ME OR IN FRONT OF ME DUE TO THIS. BOUGHT IT NEW. TOOK IT TO DEALERSHIP BUT THEY CANT RECREATE IT AS IT HAPPENS ONLY A COUPLE TIMES A WEEK. WE DID HEAR SOMETHING ROLLING AROUND IN THE COMPARTMENT BELOW THE STEERING WHEEL AND THEY HAVE FOUND SEVERAL FACTORY SCREWS JUST ROLLING AROUND. NOT SURE IF THAT IS CAUSING THIS.

NHTSA ODI 11342674

PERIODICALLY WHEN STARTING MY 2020 FORD EXPLORER THE BRAKE PEDAL WILL BECOME VERY HARD TO PUSH AND THE VEHICLE WILL ROLL ON ITS OWN. AFTER ABOUT 15 SECONDS THE BRAKES WILL RESPOND AND THEN BRAKE VERY HARD. ALTERNATIVELY, I HAVE TO SWITCH THE EXPLORER INTO PARK AND RESTART THE VEHICLE AND THE BRAKES WILL BE FINE. I WOULD SAY THIS HAPPENS ROUGHLY 2-3 TIMES A MONTH. I BELIEVE THIS TO BE A PROGRAMMING ISSUE WITH THE ELECTRONIC BRAKE BOOSTER.

NHTSA ODI 11342534

PURCHASED FORD EXPLORER ST IN SEPT 2019 AND WINDSHIELD WAS NOT PROPERLY INSTALLED. TOOK MULTIPLE RIPS TO DEALERSHIP TO CORRECT. AND IT IS STILL NOT PROPERLY FIXED. THEY HAD TO REINSTALL WINDSHIELD AND PASSENGER SIDE PILLAR. THE ELECTRICALLY CONNECTIVITY WITH SYNC 3 HAS NEVER WORKED PROPERLY. I HAVE BEEN TO DEALERSHIP MULTIPLE TIMES AND THEY COULD NTO FIX IT. THEN I WENT TO START THE CAR (EARLY IN MORNING) AND 3 DIFFERENT TIMES WHITE SMOKE CAME BILLOWING FROM EXHAUST. THE FIRST TIME I SHUT OFF THE CAR THINKING IT WAS ON FIRE. THE SECOND TIME, IT DISSIPATED QUICKLY. THE THIRD TIME, I DROVE TO DEALERSHIP. THEY COULD NOT FIX IT. 5 DAYS LATER MORE WHITE SMOKE WHEN I STARTED IT, AND THE ENGINE MALFUNCTION INDICATOR LIGHT CAME ON. AFTER 7 DAYS AT THE DEALERSHIP, THEY REPLACED A ECT SENSOR. STILL PENDING TO SEE IF A 'SENSOR' CAUSES BILLOWING WHITE SMOKE FROM EXHAUST. DEALERSHIP REFUSED TO CHECK HEAD GASKETS, CYLINDER HEAD, OR ENGINE BLOCK WHICH ARE THE MAIN SOURCES FOR WHITE SMOKE. THIS VEHICLE HAS HAD NOTHING BUT PROBLEMS. SUCH A FRUSTRATING TURN OF EVENTS THAT CONTINUE.

NHTSA ODI 11342169

THE VEHICLE EXPERIENCES VARIOUS FAULT CODES: BLIND SPOT SYSTEM FAULT; CROSS TRAFFIC SYSTEM FAIL; AND REVERSE BRAKE ASSIST NOT AVAILABLE. IN ADDITION, AIR CONDITIONING DOES NOT WORK, INCLUDING RIGHT SIDE PASSENGER WINDOW AND RIGHT SIDE MIRRORS. FAULTS MAINLY OCCUR AFTER STARING VEHICLE, BUT THEY HAVE ALSO OCCURRED WHILE DRIVING. THE AC FAILURE OCCURS WHEN STARTING VEHICLE AND HAVE OCCURRED AFTER FIRST START IN MORNING AND AT THE END OF THE DAY AFTER MULTIPLE STARTS. THERE IS NO IDENTIFIABLE PATTERN TO FAILURES. THE VEHICLE WAS PURCHASED IN JANUARY AND HAS 3254 MILES. THIS IS THE THIRD TIME THE ISSUE HAS OCCURRED AND FORD CAN NOT IDENTIFY THE ISSUE. THE SYSTEM PROVIDES DAILY CODES AND THE DEALERSHIP AND FOCUSED ON THE SENSORS, INCLUDING REPLACING ON, BUT THE ISSUE IS NOT RESOLVED. INCIDENTS OCCURRED ON MARCH 16, 2020, MARCH 26, 2020, APRIL 14, 2020, JULY 4, 2020, JULY 14 AND JULY 17 2020.

NHTSA ODI 11341496