What 1,163 owners told NHTSA about the 2020 Ford Explorer Police Intercept

2020 FORD EXPLORER XLT PURCHASED NEW FROM DEALER 04/2020. ON TWO SEPARATE OCCASIONS THE STARTER WOULD NOT ACTIVATE TO START THE CAR. WHEN THE BRAKE IS DEPRESSED THE STARTER BUTTON AND EXTERIOR LIGHTS FLASH. THE CAR WAS TOWED TO THE FORD DEALER, BUT THE CAR STARTED IMMEDIATELY ACCORDING TO TECHNICIAN. NO ISSUES WERE FOUND. ON THE SECOND OCCASION, THE ISSUE RESOLVED SPONTANEOUSLY AS WELL. SINCE I AM NOT ABLE TO DUPLICATE THE PROBLEM WITH ANY REGULARITY, THERE IS NO SENSE IN TAKING THE VEHICLE TO THE DEALER. IN BOTH INSTANCES THE VEHICLE WAS PARKED IN A PUBLIC PARKING LOT WITH THE ENGINE TURNED OFF. THE VEHICLE HAS LESS THAN 10K ON IT.

NHTSA ODI 11385123

NO ACCIDENT AT THIS TIME. THIS IS REGARDING THE KNOB SHIFTER AND ITS ABILITY TO AUTOMATICALLY SHIFT THE VEHICLE INTO PARK WHEN DISCONNECTING THE SEAT BELT AND OPENING THE DRIVERS DOOR. THE SYSTEM WORKS GREAT UNLESS YOU ARE USING A SEATBELT EXTENDER. I THINK THIS SHOULD BE ADDRESSED. I DON'T THINK DRIVERS ARE MADE AWARE OF THIS ISSUE. I CERTAINLY WAS NOT.

NHTSA ODI 11384670

TL* THE CONTACT LEASED A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE IN THE REVERSE POSITION, THE VEHICLE WOULD INDEPENDENTLY STOP ABRUPTLY WITHOUT WARNING. ON ONE OCCASION, THE CONTACT STATED THAT HIS WIFE SUFFERED WHIPLASH WHILE SHE WAS DRIVING THE VEHICLE AND EXPERIENCED THE FAILURE. THE CONTACT'S WIFE HAD RECEIVED MEDICAL ATTENTION FOR INFLAMMATION TO HER NECK AND BACK; SHE HAD ALSO RECEIVED THERAPEUTIC TREATMENT FOR HER INJURY. THE CONTACT TOOK THE VEHICLE TO FRONTIER FORD(12610 THOMPSON RD, ANACORTES, WA 98221) WHERE IT REMAINED IN THEIR POSSESSION AND HAD YET TO BE DIAGNOSED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

NHTSA ODI 11384696

TRANSMISSION STARTED VIOLENTLY SHIFTING AND JERKING THE CAR AT CITY AND HIGHWAY SPEEDS. THE TRANSMISSION WAS DETERMINED TO BE DAMAGED AND TOOK 2.5 MONTHS TO FIX BECAUSE PARTS WERE NOT AVAILABLE. ADDITIONALLY, THE DRIVER'S SEAT MASSAGE FEATURE FAILED, INTERIOR COLUMNS KEPT POPPING OUT, DEFECTIVE PULL DOWN SUN GLASS HOLDER, GAP IN LIFT GATE INTERIOR PLASTIC BOLTED TO IT AND REPLACING OF DAMAGED SEAT CLIPS.

NHTSA ODI 11384745

DRIVERS SEAT APPEARED TO SHIFT WHEN TURNING. THIS HAS RESULTED IN THE PLASTIC TRIM AT BOTTOM OF SEAT TO BREAK AND COME LOOSE FROM SEAT WHILE MOVING. THIS HAS OCCURED TWICE. ADDITIONALLY WE HAVE RECEIVED ERROR MESSAGES ON THE 4WD WHILE ON AN EXTENDED TRIP. IT DROPPED US OUT OF CRUISE CONTROLLED AN TOLD US TO SERVICE TRANSMISSION. ALSO REVERSE ASSIST WAS INACTIVATED AS WELL AS CRUISE . BACK UP VIEW ON SCREEN TURNED BLUE. BRAKES HAVE ALSO BECOME INACTIVE WHEN STARTING TO BACK UP. (NOVEMBER 15, 2020) THESE PROBLEMS ARE CONTINUING TO OCCUR AND THE DEALER HAS NOT TRIED TO FIX THE ISSUE.

NHTSA ODI 11384050

NO RECALLS OR NOTICES AS OF DECEMBER 4TH. TOOK A ROAD TRIP FOR WIFES BIRTHDAY FROM TEXAS TO OKLAHOMA, CAR HAS LESS THAN 10K MILES ON IT. ON DECEMBER 5TH WHILE DRIVING TO GET BREAKFAST TRANAMITION STARTED TO SLIP ON HILLS AND GEARS STARTED GRINDING. CALLED FORD WHEN I WAS IN AN AREA WITH RECEPTION. FORD WAS NOTIFIED THAT THE TRANAMITION WAS SLIPPING IN AN OUT OF GEAR AND THERE WAS A GRINDING NOISE. WE WERE 300 MILES FROM HOME WITH NO DEALERSHIP OR TOW OPTION AND LIMITED SERVICE. SERVICE ADVISER ASKED IF WE HAD THE RECALL DONE ON THE TRANSMITION AND TOLD HIM WE HAVE RECEIVED NO NOTICE. WE PLAYED A BACK AND FOURTH GAME WERE I TOLD HIM WE GOT NO NOTICE OF THE RECALL AND HE THOUGHT I WAS WRONG. ON DECEMBER 5TH WHEN WE WERE SCHEDULE TO DRIVE BACK, CAR WOULD NOT COME OUT OF PARK, HAD TO RIP APART THE CENTER CONSOLE TO GET TO THE EMERGENCY PARK OVERRIDE. WHILE DRIVING BACK CAR WOULD COMMONLY GO OUT OF GEAR, GRIND AND WHILE AT CONSTANT SPEED FALL OUT OF GEAR. FORD ADVISOR CONFIRMED THERE WAS NO WAY TO ADD OR CHECK TRANSMITION FLUID.ALMOST GOT REAR ENDED ON HIGHWAY, SERVICE ROADS AND ON RAMPS ON NUMEROUS OCCASIONS BUT KNEW FORD WOULD NOT PAY FOR TOW. FORD CONFIRMED THAT THE OIL COOLER WAS LEAKING BUT ONLY REPLACED THE COOLER. TRANSMITIONWAS RUNNING LOW ON FLUID THE ENTIRE TIME SO NOW WE HAVE A NEW CAR WITH A DAMAGED TRANSMISSION. FORD ADVISOR CONFIRMED AFTER I SHOWED PROOF THAT RECALL WAS NOT ON FORD PASS APP, NHTSA WEBSITE UNDER VIN. FORD IS HIDING ISSUE TO SAVE MONEY. LONG TIME FORD CUSTOMER IN 30S WITH OVER 5 NEW CARS BUT THIS WILL BE THE LAST FORD. ONLY GOT RECALL NOTICE 5 DAYS AFTER CAR WAS TAKEN TO SHOP. NHTSA STILL DOES NOT HAVE RECALL. "RECALL" NOTICE CITES ITS A CUSTOMER SATISFACTION PROGRAM 20B34 BUT THE TRASMITION WILL LATTERLY FAIL DUE TO THIS PART ISSUE CAUSING LONG TERM ISSUES ON RELIABILITY OF A $40K CAR. TRIED TO CALL FOR RECALL HOT LINE AND WAS HUNG UP ON!

NHTSA ODI 11383798

MY 2020 EXPLORER ST IS DISPLAYING 4WD FAULT, DRIVE MODE UNAVAILABLE, SERVICE 4WD. REVERSE BRAKE ASSIST NOT AVAILABLE. THE INFO SCREEN STAY BLACK AND WILL NOT LOAD. THE VEHICLE ALSO DISPLAYS PRE COLLISION FAULT AND BRAKES HARD ON A CLEAR AND OPEN ROAD. VEHICLE BREAKS BY ITSELF WHEN REVERSING. THE VEHICLE IS ALSO DISPLAYING NUMEROUS OTHER FAULTS. VEHICLE WILL START ON IT'S OWN. THE BREAK PETAL GOES TO THE FLOOR. THE VEHICLE WILL SOMETIMES BREAK HARD ON IT'S OWN AT HIGHWAY SPEEDS.

NHTSA ODI 11383604

ALL WARNING LIGHTS CAME ON KEPT FLASHING THAT EVERYTHING WAS WRONG. THEN THE WHOLE DASH BLACKED OUT. I HAD NO LIGHTS. NO TURN SIGNALS. THEN THEY WOULD COME BACK ON AND OFF AGAIN. HAD THE CAR INTO THE DEALER ON 7/20/20 WHEN IT KEEP SAYING HEAD ON COLLISION AND THEY TOLD ME NOTHING WAS WRONG. ON NOV. 20 HAD WENCH LIGHT COME ON AND SAID THE CAR COULD NOT HOLD ON HILL. ON NOV. 24 THEY SAID THEY COULD NOT FIND ANY FAULT AND PROBLEMS. WHEN I LEFT I WAS AT THE LIGHT AND THE CAR ACCELERATED TRYING TO GO FORWARD. BUT I HAD MY FOOT ON THE BRAKE. SO DEC 5, IS WHEN ALL THE LIGHTS AND ELECTRICAL ISSUES ARE GOING ON. I WAS DRIVING WITH ALL THIS GOING ON I HAVE A VIDEO BUT DON'T KNOW HOW TO ADD TO THE FILE. ALSO I COULD NOT CHECK ALL THE WARNING LIGHT ABOVE

NHTSA ODI 11378163

VEHICLE HAS BEEN IN MULTIPLE REPAIR SHOPS MULTIPLE TIMES FOR FUEL PUMP, ELECTRICAL, AND POWER TRAIN PROBLEMS. THE FIRST TIME IT SHUT DOWN IN THE MIDDLE OF A PARKING LOT, IT WAS TOWED WAS AT 1720 MILES. IT CURRENTLY HAS 7772 MILES. I WOULD GET IT OUT OF THE SHOP ONE DAY THE CAR WOULD EITHER HAVE THE SAME WARNING LIGHTS APPEAR OR BREAK DOWN TOTALLY. PRIME EXAMPLE PICKED IT UP ON MONDAY, NOVEMBER 23, 2020 AND IT STARTED EXPERIENCING PROBLEMS ON THE 24TH AS SOON AS THE GAS WARNING LIGHT CAME ON THE CAR SHUT OFF AT 65 MPH AND ALL THE CABIN LIGHTS CAME ON INSIDE THE CAR. I MANAGED TO GET IT RESTARTED AFTER 20 MINUTES AROUND 8:15 PM AND GET TO A GAS STATION AND I PUT GAS IN IT AND THE GAS WARNING LIGHTS WENT OUT. THEN SHUT DOWN COMPLETELY AT 70 MPH ON THE 25TH ON HIGHWAY 421 NEAR YADKINVILLE, NC. WARNING LIGHTS WOULD APPEAR AT THE MOMENT THE CAR SHUTS DOWN. (NEAR HIT BY A TRACTOR-TRAILER THAT SWERVED TO MISS HITTING ME.) HAD IT TOWED TO TWO SEPARATE FORD DEALERSHIPS. THE FIRST SAID THEY COULD NOT WORK ON IT BECAUSE IT WAS A HOLIDAY AND THEY KNEW I WAS OUT-OF-TOWN FROM VIRGINIA. THE SECOND DEALERSHIP INQUIRED ABOUT THE PROBLEM. OHMED OUT THE FUEL COMPONENT AND DISCOVERED THE CONNECTOR WAS DEFECTIVE ON THE FUEL PUMP AND IT HAD BEEN WIRED IMPROPERLY AND REPLACED THE MISSING SCREWS ON THE FUEL PUMP. THE SHOP REWIRED THE COMPONENT CORRECTLY AND THE VEHICLE RUNS. I STILL CONSIDER THE CAR UNSAFE BECAUSE I CAN STILL FEEL THE POWERTRAIN JERK SUBTLETY.

NHTSA ODI 11377011

BACK UP CAMERA INOPERATIVE. IN REVERSE, THE VEHCLE WILL SWITCH TO THE BACKUP CAMERA BUT THE DRIVER CAN NOT SEE THE IMAGES, THE SCREEN WOULD BE DARK AND SNOWY.

NHTSA ODI 11377013

I WAS PARKED ON AN INCLINE RAMP IN A PARKING LOT AND TRIED TO MANEUVER OUT BETWEEN THE VEHICLE IN FRONT AND BEHIND ME. I PUT THE VEHICLE IN DRIVE AND REVERSE A FEW TIMES TO GET OUT. I MANEUVERED ENOUGH TO GET OUT OF THE SPACE BUT WHEN I PUT THE VEHICLE IN DRIVE (D), IT REVVED AS I STEPPED ON THE GAS (LIKE IT WAS IN NEUTRAL) BUT THE VEHICLE KICKED BACK INTO REVERSE WHICH IS WHAT MY PREVIOUS GEAR WAS. MY VEHICLE THEN ROLLED BACK. WHEN I LOOKED AT THE GEAR SELECT IT WAS ON DRIVE (D). THIS CAUSED ME TO HIT THE PARKED VEHICLE BEHIND ME CAUSING MINOR DAMAGE TO MY VEHICLE BUT MAJOR DAMAGE TO THE OTHER VEHICLE. THE TRANSMISSION LAGS BUT I WAS CERTAIN THAT IT WAS IN DRIVE BEFORE I STEPPED ON THE GAS. THE CAUSE IS PROBABLY DUE TO THE DRIVETRAIN NOT ENGAGING CAUSING A LOSS OF DRIVE. I BELIEVE ITS RELATED TO FORD RECALL 20S65 WHICH I DID NOT KNOW OF AT THE TIME OF THE CRASH.

NHTSA ODI 11376724

I HAD DRIVEN 8 HOURS, (AROUND 575MILES) INTO A 14.5 HOUR DRIVE. THE MECHANICAL SHIFT DEFAULT FLASHED ON THE DASH SCREEN & THE WRENCH SYMBOL. I EXITED THE HIGHWAY TO THE NEAREST GAS STATION. I CHECKED THE MANUAL, DID A GOOGLE SEARCH & IT SAID THIS WAS A TRANSMISSION FAULT. I CHECKED TO SEE IF THE CAR WOULD START, AFTER FILLING UP THE GAS TANK. IT STARTED, BUT AS SOON AS THE EXPLORER WAS PUT INTO ANY GEAR, IT SHIFTED ITSELF BACK INTO PARK & MADE AN AUDIBLE "CLUNK" SOUND. I CALLED AAA TO GET IT TOWED TO THE NEAREST DEALERSHIP, WHICH WAS CHEVY. THIS WAS SAT, DEALERSHIP DIDN'T OPEN UNTIL MON. CALLED THE CHEVY DEALER & HE SAID HE COULD NOT REPAIR IT. CALLED 5 FORD DEALERSHIPS & NO ONE COULD GET IT REPAIRED THIS WEEK, SO WE HAD TO HAVE OUR EXPLORER TOWED FROM AL TO OK TO OUR MECHANIC. WE WERE TOLD BY 3 DEALERSHIPS THAT FORD IS HAVING TRANSMISSION PROBLEMS WITH THIS MODEL & WE SHOULD CHECK RECALLS. I DON'T SEE 2020 EXPLORER INCLUDED IN THE CURRENT TRANSMISSION RECALLS, BUT THIS FORD EXPLORER 2020 HAS LESS THAN 3,000 MILES & DUE TO THE "SHIFT SYSTEM FAULT" DEFECT, IT CAN'T BE DRIVEN WITHOUT A MAJOR REPAIR. I'M A VERY UN-HAPPY CUSTOMER RIGHT NOW!🤬😡

NHTSA ODI 11376388

THIS HAS HAPPENED OVER AND OVER . . THE CAR WILL NOT START. SOMETIMES IT WILL JUST STOP AND WILL NOT START AGAIN. SOMETIMES IT WILL HAPPEN IN A PARKING LOT. SOMETIMES IT HAPPENS IN THE GARAGE. I HAVE HAD IT TOWED TO THE DEALERSHIP AT LEAST 4 TIMES. THEY CANNOT FIND ANYTHING WRONG WITH IT. I CAN'T BE THE ONLY PERSON THIS IS HAPPENING TO!

NHTSA ODI 11376253

WHEN REVERSING CAMERA WILL SHOW BLUE SCREEN AND NOT GIVE ANY ADDITIONAL WARNINGS SINCE NOTHING CAN BE DETECTED. THIS IS AND ON AND OFF ISSUE SO CAN HAPPEN AT ANY TIME. I'VE ADDED PICTURES TAKEN AT DIFFERENT DAYS AND TIMES. I'VE JUST PUT TODAY'S DATE BECAUSE I CAN'T REMEMBER HOW LONG AS THIS HAS BEEN HAPPENING FOR.

NHTSA ODI 11375806

SEVERAL TIMES WHEN THE REAR CAMERA JUST DOESN'T WORK - NO PARTICULAR REASON BUT IT'S JUST OUT. IT USUALLY RESUMES NORMAL OPERATION AFTER SHUTTING OFF THE CAR AND RESTARTING BUT SOMETIMES I'VE HAD TO SHUTDOWN AND RESTART MORE THAN ONCE (SEE PICTURE FROM MOST RECENT ISSUE). THE EMERGENCY BREAKING SYSTEM, PARTICULARLY WHEN MOVING IN REVERSE HAS ENGAGED UNEXPECTEDLY NUMEROUS TIMES WITHOUT WARNING AND WITHOUT ANY DANGER OR OBSTRUCTIONS IN THE WAY OF MY CAR. THIS HAS HAPPENED IN MY DRIVEWAY WELL BEFORE THE SIDEWALK AND WHEN THERE HAVE BEEN NO PEOPLE ARE ANIMALS ANYWHERE NEARBY. THIS HAS ALSO HAPPENED AT OTHER TIMES AND PLACES BEYOND MY DRIVEWAY AND I'VE HAD THE EMERGENCY BREAKING SYSTEM ENGAGED WHILE IN DRIVE AND STOPPED AT A STOP LIGHT. THERE HAVE BEEN OTHER UNUSUAL ELECTRICAL ISSUES WHERE THAT AREN'T NECESSARILY SAFETY RELATED BUT MIGHT INDICATE A BROADER ELECTRICAL ISSUE. FOR EXAMPLE, THE RADIO OFTEN DOESN'T WORK OR RESPOND TO COMMANDS TO CHANGE CHANNELS, VOLUME, ETC.

NHTSA ODI 11375093

I HAD BEEN DRIVING WITH NO PROBLEMS. TURNED IN TO A MINIMART, PARKED VEHICLE. WHEN I RETURNED A FEW MINUTES LATER, I STARTED THE VEHICLE, BACKED UP, STOPPED, THEN STARTED TO PULL OUT OF THE PARKING LOT TO TURN ONTO THE HIGHWAY. I ACCELERATED AND THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I PULLED OFF THE HIGHWAY SHUT THE VEHICLE OFF, RESTARTED AND TRIED TO CONTINUE MY TRIP. THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I CONTINUED WITH THE ENGINE RUNNING AT HIGH RPM UNTIL I REACHED HOME. I CALLED FOR ASSISTANCE, AND HAD THE VEHICLE TOWED TO THE DEALER WHERE I GOT A RENTAL CAR AND RETURNED HOME. THEY CALLED THE HOUSE AND SAID THE VEHICLE WAS READY. I RETURNED AND FOUND THAT THEY REPROGRAMMED THE PCM MODULE AND ROAD CHECKED THE CAR WITH NO PROBLEMS FOUND. I HAD RECEIVED A FORD RECALL NOTICE IN LATE MAY ABOUT THE PROBLEM AND RECALL IS GOOD UNTIL MAY 31, 2021. VEHICLE HAD 1406 MILES WHEN I LEFT THE DEALER.

NHTSA ODI 11375150

WHEN PUT INTO GEAR, BRAKES WOULD NOT APPLY HAD TO PRESS EXTREMELY HARD BOTH IN REVERSE AND FORWARD. HAD TO PUT VEHICLE BACK IN PARK AND TURN OFF. LET RESET, TURN BACK ON, AND BRAKES STARTED TO WORK NORMAL. BACK UP CAMERA WENT TO BLANK BLUE SCREEN ALSO.

NHTSA ODI 11374715

2020 FORD EXPLORER ST WITH APPROXIMATELY 5,200 MILES. YESTERDAY, I STARTED THE VEHICLE AND PUT IT INTO REVERSE AND IT STARTED TO ROLL BACKWARDS EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO LUNGE BACKWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. WITH MY FOOT ON THE BRAKE THE VEHICLE CONTINUED TO MOVE. THIS SAME EVENT OCCURRED A FEW MONTHS AGO BUT WHEN IN DRIVE AND THE VEHICLE CONTINUED TO LUNGE FORWARD DESPITE MY FOOT FULL PRESSING THE BRAKE AS MUCH AS POSSIBLE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. RESTARTED WITHOUT ISSUE. TODAY, I ATTEMPTED TO START THE CAR AND ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING ALL SERVICE/HAZARD/WARNING INDICATORS, AND CYCLING THROUGH THE FOLLOWING ERROR MESSAGES: - STEERING ASSIST FAULT SERVICE REQUIRED; - SEE MANUAL (WITH WRENCH ICON INDICATING POWERTRAIN FAULT); - FRONT CAMERA FAULT SERVICE REQUIRED; - SERVICE ADVANCETRAC; - FULL ACCESSORY POWER ACTIVE; - PARK BRAKE FAULT SERVICE NOW; - PRE-COLLISION ASSIST NOT AVAILABLE; - CHECK PARK AID; - REVERSE BRAKE ASSIST NOT AVAILABLE SEE MANUAL; - HILL DESCENT CONTROL FAULT; - NORMAL CRUISE ACTIVE ADAPTIVE BRAKING OFF; I TURNED OFF THE VEHICLE AND ATTEMPTED A FEW MORE RESTARTS RANGING IN INTERVALS FROM AN IMMEDIATE START/STOP, 1 MINUTE, 5 MINUTES, AND 10 MINUTES WITHOUT SUCCESS (SAME ERROR MESSAGES DISPLAYED AS DESCRIBED ABOVE). MY NEXT ATTEMPT WAS A FEW HOURS LATER AND THE VEHICLE STARTED WITHOUT ERROR, BUT DID NOT GIVE ANY INDICATION THAT THE VEHICLE HAD FAILED TO START THE PREVIOUS TIME AND THE 'POWERTRAIN FAULT' WRENCH ICON REMAINED LIT.

NHTSA ODI 11373972

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE CONTACT STATED THAT HE SLOWED DOWN AND REGAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,440.

NHTSA ODI 11366822

ENGINE MALFUNCTION INDICATOR LAMP CAME ON 10/15/20 WHILE DRIVING.. IT WAS TAKEN TO THE DEALER AND I WAS TOLD THAT IT WAS A THERMOSTAT PROBLEM WHICH COULD WAIT UNTIL THERE WAS A LONER CAR AVAILABLE. ON 10/20/20 WHILE DRIVING 70 MILES /HR, THE ENGINE COOLANT OVER TEMPERATURE CAME ON AND IT WENT INTO A POWERED DOWN REPORTED FAIL SAFE MODE RUNNING ON 5 CYLINDERS . THE VEHICLE HAD TO BE TRANSPORTED BACK TO THE DEALER AND NOW I AM BEING TOLD IT IS A WIRE HARNESS WHICH HAS TO BE REPLACED AND THERE WAS NO ENGINE OVERHEAT OR DAMAGE TO THE ENGINE. WAITING FOR IT TO BE REPLACED.

NHTSA ODI 11365871

WHEN PUTTING VEHICLRE INTO REVERSE, THE BACKUP CAMERA WORKS ONLY INTERMITTENTLY. WARNING COMES UP TO SEE OWNERS MANUAL WHICH PROVIDES NO INFORMATION TO RESOLVE THIS PROBLEM.

NHTSA ODI 11364873

THERE ARE MANY ISSUES WITH THIS VEHICLE. THE FIRST ISSUE IS THAT WATER IS COMING INSIDE OF THE VEHICLE AND POOLING UP ON THE PASSENGER SIDE FLOOR. THE SECOND ISSUE IS WATER INSIDE THE PASSENGER TAILLIGHT. THE THIRD ISSUE IS THE ALLWHEEL DRIVE SENSOR IS MALFUNCTIONING. THE FOURTH AND LAST ISSUE WITH THE VEHICLE IS THAT THE CONVERTER IS CRACKED ON THE DRIVER'S SIDE AND EXHAUST FUMES ARE COMING INTO THE CABIN AND IS MAKING THE PASSENGERS SICK. THIS IS AFTER FORD HAD REPLACED THE MOTOR AT 12,000 MILES BECAUSE CYLINDER TWO MALFUNCTIONED.

NHTSA ODI 11364658

CAR WAS IN DRIVE OR REVERSE BUT WOULD NOT MOVE, LIKE THE GEARING WAS NOT ENGAGED. PRESSED ON GAS IT FINALLY TOOK OFF ALMOST HITTING ANOTHER CAR. TOOK TO FORD, THEY FIXED SO THEY SAY, BUT IT HAS HAPPENED 4 MORE TIMES. YESTERDAY, WAS IN PARKING LOT AND PUT IN REVERSE AND TOOK OFF. WHEN IT IS ACTING UP, THE TRANSMISSION SOUNDS LIKE IT CLUNKS OR GONNA FALL OUT. BACK UP CAMERA IS STILL NOT WORKING AND CAN NOT SEE BEHIND YOU OR WHEN YOU ARE GOING TO HIT SOMETHING.

NHTSA ODI 11364533

VEHICLE JERKED VERY HARD WHILE SLOWING DOWN, AROUND 30MPH AND 1500 RPM, WORSENING TO INCLUDE VIOLENT BUCKING WHEN PULLING OUT AROUND 1000-2000 RPM AND 20-30MPH, WORSENING YET TO AFFECTING ANOTHER GEAR WHILE SLOWING DOWN. DEALERSHIP TOLD ME TO DRIVE IT UNTIL APPT.(OVER A WEEK LATER). SNAP RING BROKE AND TRANSMISSION HOUSING CRACKED UPON INSPECTION AT DEALERSHIP, NEW TRANSMISSION INSTALLED

NHTSA ODI 11364257

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE AT A DRIVE THRU WINDOW, THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. THE CONTACT STATED THAT THE ROADSIDE ASSISTANCE OF FORD HAD THE VEHICLE TOWED TO TRI-CITY FORD, 912 S VAN BUREN RD, EDEN, NC 27288, AND WAS DIAGNOSED THAT THE WIRING HARNESS AND STARTER BATTERY NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM THAT THE WIRE HARNESS CONNECTED WITH THE PULLEY BETWEEN THE STARTER AND BATTERY CAUSED THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,850.

NHTSA ODI 11363587