What 1,479 owners told NHTSA about the 2020 Ford Escape Gas

Got the car with many problems . Last recent problems purge cvavle, leak in emission, air make loud sounds . Now it’s my door was making popping noises when closing or opening, now the door doesn’t shut at all. No incident happen, just happen by itself

NHTSA ODI 11655947

The door weld just broke.

NHTSA ODI 11655688

My drivers door started 2days ago, April 11, 2025 to make loud cracking noise when opening and closing out of no where. Then on April 12 while out running errands the door became detached. After several attempts to close I was able to close it but I'm having to get in and out from passenger side.

NHTSA ODI 11654318

Front Drivers door became hard to open and close. Loud popping noise heard while opening and closing. Window also will not roll down. Inspected door check and discovered spot welds holding internal bracing broke loose. Due to difficulty closing the door, I believe the door may not latch properly. Doing research, I discovered that this is a common problem on 2020 Ford Escape models.

NHTSA ODI 11650886

The contact owns a 2020 Ford Escape. The contact stated that the rear quarter windows' chrome piece had detached. The contact was concerned that the failure could become a road hazard for other drivers. The vehicle was taken to the dealer, who attempted to reseal the chrome but was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

NHTSA ODI 11648814

Faulty welds on door hinges, particularly where the check arm connects. This happened yesterday, loud cracking and grinding noise when the front driver door is opened or closed. Ford has known about this issue and refuses to issue a recall. And getting in touch with my local Ford dealer's service department is difficult.

NHTSA ODI 11643601

I reported my 2020 Ford Escape last year. It went into the shop for inspection at Cook ford in Texas City after the ford recall for the doors. I also had reported it here. Kyle at Cook ford did a thorough inspection but advised me that their dealership did not have a paint and body shop and referred me to other dealerships with the ability to fix my car. After going to two dealerships, I ended up at Maik Haik in Pasadena Texas. They said they had two doors in stock and three months later my car was still in the shop and not fixed. They had put me in a rental and said in early December that the rental was not being covered by Ford and they were having to "eat" the expense. So, they returned my car in December with hopes of getting parts for it in the future. It now has been two months and no call from them Now your website says I do not have an open recall on my vin, but it does! My car is still not fixed! I am [XXX] and the windows don't work and the locks also have been effected by the problem with the doors! My [XXX] brother and I got locked out of and In the car several times and I had to use my app to unlock the door or climb in the back to get in! During the time the dealership had my car they wiped off all the history in my app and I am not able to reconstruct the history of my car! Including the recalls! I am very upset! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11640713

My wife and I bought our 2020 Ford Escape new from a dealer in 2020. We are the first owners of this vehicle. In the time that we have had it, we have experienced the following issues: 1- the forward camera module that provides collision prevention, lane assist, adaptive cruise control, etc has failed. The dealer claims that the unit “overheated”. The module is no longer covered under warranty due to mileage. The result is that our vehicle no longer has the safety features that we paid extra for upon initial purchase. 2- the evaporative canister purge valve failed, causing difficult starts after refueling. This was not covered under warranty, due to mileage. 3- the driver door hinge check arm welds have all broken loose and no longer hold the door when opening, and the loose arm is now preventing the door from closing properly and, when closed, causing the drivers window to not roll down fully. This is not covered under warranty because of mileage AND (while it is a manufacturing defect), it has not been subjected to any recalls, so the dealership will not repair/replace it.

NHTSA ODI 11637142

Driver door hinges are loose. Door makes loud cracking noise when opening and closing. It’s very hard to close. My window will not go down either.

NHTSA ODI 11636845

Went to open the drivers side left front door and heard a loud clunk, now door isn't opening or shutting properly and we can't use the drivers window either. I've heard of peoples doors falling off while driving because of this and we just bought the car at the end of October. We have yet to get it looked at, but it's not a cheap fix. There were no warnings or signs. I opened it normal like every other time.

NHTSA ODI 11634361

Driver side door check arm bracket has completely broken off due to bad spot welds. Makes driver side door function very poorly. The check arm completely broke off while opening the door in my driveway.

NHTSA ODI 11630948

I have a Ford recall notice 23B56. I have been waiting three months for replacement parts. Ford provides dealership NO status on parts to repair the recall.

NHTSA ODI 11626038

Front drivers side door makes loud popping sound when opening or closing. Now it doesn't shut completely. One of the spot welds near the door check has torn through the metal frame, and is causing the window to not roll up or down. When driving over any small bump or uneven road, door cracks loudly, and twice has popped open in transit, then would not close until I pulled over, stopped, and manhandled the door to a close.

NHTSA ODI 11623037

Dashboard message indicates the left front door is open although the door is properly closed and locked. I'm still able to lock and unlock the door using the lock switch on the inside door panel while sitting in the driver's seat. I can also lock and unlock the door using my key fob.

NHTSA ODI 11620580

The contact owns a 2020 Ford Escape. The contact stated that after a severe rainstorm, the contact noticed that there was a strong odor inside the vehicle. The vehicle was taken to the car wash, and upon removing the floor mats, the contact became aware that the floor mats were significantly wet, and there was mold and mildew on the floor mats and on the carpet. The vehicle was taken to the dealer, where the vehicle was dried out and the seats were taken out. The dealer then performed a water entry test and determined that water was entering through the seam in the rear of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.

NHTSA ODI 11615606

The contact owns a 2020 Ford Escape. The contact was informed that the VIN was included in Ford Customer Service Program Number: 23B56 (Warranty - Front Door check arm weld). There was no warning light illuminated. The contact stated that there was no prior failure experienced with any of the doors. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the front driver’s side door needed to be replaced; however, the door was not available due to the programming part being limited and not available. The dealer informed the contact that the vehicle needed to remain with the dealer until the part was available because the vehicle could present a risk to the driver. The vehicle was not repaired. The dealer denied the contact a loaner vehicle. The manufacturer was notified of the failure. The failure mileage was 29,131.

NHTSA ODI 11615031

Door making a hoping noise window won't go down. Unwelded part of the door

NHTSA ODI 11614852

The contact owns a 2020 Ford Escape. The contact stated that during inclement weather, moisture would enter the vehicle through the liftgate. Due to the failure, there was water pouring out of the vehicle upon opening the liftgate. The failure persisted and the contact stated that moisture had started to accumulate inside the spare tire wheel compartment leading to mold developing inside the vehicle. Additionally, rust had started to form around the liftgate latch due to the moisture failure. The manufacturer was notified of the failure but offered no assistance. The contact was transferred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 50,000.

NHTSA ODI 11614491

The contact owns a 2020 Ford Escape. The contact was informed by a Ford mechanic that the front driver’s side window could possibly shatter while rolled down. The contact was informed that the door needed to be replaced; however, the replacement door remained on backorder. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The check engine warning light illuminated, and the vehicle was taken to the dealer. The contact was informed that the engine valve was defective and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

NHTSA ODI 11613975

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the driver’s side front door had detached, and the hinge on the door was inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the door had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

NHTSA ODI 11612348

Heard load popping sound opening door. Driver side door stop spot welds broke. Door stop broken and door swings freely out; window can't roll down.

NHTSA ODI 11610871

The front door check-arm spot welds failed on the driver's side.

NHTSA ODI 11611040

On the door, the brace to control the stability of the door has broken off on the inside of the door. This is very annoying that this is not considered a recall as this is something that can only be fix by replacing the entire door. That is not a convenient amount of money to just spend.

NHTSA ODI 11606439

The Passenger door Check assembly is making alot of noise. I see there is a problem with the weld of the bracket to the door which could cause the door to fall off the vehicle

NHTSA ODI 11605119

Driver door hinge welds are broken. Door will not open or close correctly.

NHTSA ODI 11605250