What 1,479 owners told NHTSA about the 2020 Ford Escape Gas

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, the door failed to open completely. The contact had to forcefully pull the door handle for the door to open. The contact became aware that the latch was welded incorrectly. The vehicle was taken to the dealer and the dealer stated that the front driver’s side door needed to be replaced. The vehicle was not repaired because the door was not available. The manufacturer was not contacted. The failure mileage was 19,000.

NHTSA ODI 11512141

The contact's grandmother owns a 2020 Ford Escape. The contact stated that the driver's side door failed to operate as needed. Additionally, the driver's side window failed to roll down. The contact related the failure to Technical Service Bulletin: 15-0052 (Door Latch). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.

NHTSA ODI 11510555

The contact owns a 2020 Ford Escape. The contact stated that she heard a cracking sound in the front driver’s side door. The contact then stated that the front driver’s side window failed to operate as designed. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that an unknown front driver’s side door latch assembly part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 74,000.

NHTSA ODI 11510359

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the driver’s side door was making abnormally loud sounds while opening and closing the door. The contact stated that the latch on the door fractured, causing the door to swing open unintendedly. Additionally, it was difficult to roll the window up or down. There was no warning prior to the failure. The vehicle was taken to a dealer, and it was determined that the door welds were fractured causing the failure. The vehicle was not yet repaired. The manufacture was notified of the failure. The failure mileage was approximately 22,000.

NHTSA ODI 11509745

The contact owns a 2020 Ford Escape. The contact stated that there was an abnormal cracking sound coming from the front driver’s side door hinge. The contact stated that the failure progressively worsened, with the front driver’s side door being difficult to close properly. The contact also stated that the front driver’s side window failed to roll down after several attempts. Upon investigation, the contact discovered that the window failure was also related to the door failure. The dealer was notified of the failure and provided an estimate for an inspection. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.

NHTSA ODI 11507074

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door with excessive force and it opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2246. The contact was able to exit the vehicle. A police report was filed. The contact's grand-son met her at the scene and assisted her with driving the vehicle to a nearby autobody center. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired for air bags and door failure. The failure mileage was approximately 12,700.

NHTSA ODI 11506390

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door failed to close securely. The vehicle was taken to the dealer and the door latch was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. The VIN was not available.

NHTSA ODI 11505802

The contact's friend owns a 2020 Ford Escape. The contact stated that the driver's side front door failed to fully open, causing the contact's friend to slide sideways to enter the vehicle. Additionally, the driver's side front window failed to roll down. The vehicle was taken to the dealer, where it was determined that the driver's side front door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 86,000.

NHTSA ODI 11503394

The contact owns a 2020 Ford Escape. The contact stated the front driver’s side door striker that was used to prevent the door from overextending while opened had failed. Additionally, the front driver’s side window could not completely be opened due to the failure. The vehicle was taken to the local dealer who informed the contact that the part needed to be replaced; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,865.

NHTSA ODI 11494840

The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the door emitted abnormal popping sounds and would not open completely. The contact also noticed that the front driver's side door hinge had loosened. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the front driver's side door needed to be replaced. The dealer also informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle had exceeded the 36,000-mileage warranty coverage. The failure mileage was approximately 58,850.

NHTSA ODI 11483309

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door latch had malfunctioned and the door swung open when unlocked. Additionally, the front driver’s side window was stuck in the closed position and could no longer be lowered. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 46,000.

NHTSA ODI 11462563

The contact's company owns a 2020 Ford Escape. The contact stated that the driver's side front door latch was fractured, causing the door to not close properly. The vehicle was taken to the dealer and diagnosed that the driver's side front door latch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was 100,599.

NHTSA ODI 11460713

The contact's company owns a 2020 Ford Escape. The contact stated that the driver's side front door latch was fractured, causing the door to not close properly. The vehicle was taken to the dealer and diagnosed that the driver's side front door latch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was 71,542.

NHTSA ODI 11460714

The contact owns a 2020 Ford Escape. The contact stated that while reversing and turning the steering wheel, the vehicle would make grinding noises. Additionally, the front driver’s side door latch had detached, and there was an electrical failure. The vehicle was taken to the dealer and diagnosed that the failure was related to the vehicle being involved in a rear-end collision, where the liftgate was damaged and replaced by an auto body shop. The dealer informed the contact that the frame was bent from the collision and the warranty was voided so they could not assist in repairing the door latch. The dealer did perform an alignment. The vehicle was repaired. The manufacturer was made aware of the failure and sent the contact a gift card but did not provide any assistance. Paid Drained and Flush rear end assembly and Refill. The failure mileage was approximately 18,000.

NHTSA ODI 11435614