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What 61 owners told NHTSA about the 2020 Dodge Journey

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (61)Crash / fire / injury (2)Electrical system (17)Backup camera & sensors (12)Engine (8)Lights (5)Brakes (4)Steering (3)Transmission & drivetrain (3)Visibility & wipers (3)Airbags (2)Seat belts (2)

3 of 61 complaints match · Visibility & wipers · clear filters

Apr 14, 2026Electrical systemVisibility & wipers

Backup camera has been recalled several months ago but no remedy has been made yet. I’ve also noticed when I turn on the wipers my screens including the dash and entertainment go dark and barely visible.

NHTSA ODI 11731256

Apr 2, 2026Electrical systemVisibility & wipers

Received notice of recall last year in the mail TWICE and parts are still not available at any local dealer to get fixed. We have dealt with this issue for over 2 years now with no solution

NHTSA ODI 11728722

Mar 20, 2025Visibility & wipers

back up video camera upside down. first it was a camera with a line through it; now it is upside down.

NHTSA ODI 11649536

Working with the data? Download all 61 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Dodge Journey verdict →