What 20 owners told NHTSA about the 2020 Dodge Challenger

My steering was locked up when I started my car in the cold then on my first turn, it completely locked up and it did this several times and it makes a grinding noise. I am assuming one of the bearings has failed in it, but it failing on me the rack locking up is something different I believe.

NHTSA ODI 11734903

I have an urgent and safety issue with my 2020 Dodge Challenger Hellcat. I was driving on road from work. When I was approaching a red light coming to a complete stop. I pressed the clutch to engage the gear into neutral. Suddenly I heard a loud snapping sound, I lost all pressure to the clutch and almost hitting the vehicle in front of me because I couldn’t get it out of gear. Nearly causing multiple car accident with all the cars infront and behind me on the road. I had to shut off the engine so the vehicle would come to a complete stop. Vehicle was towing into the closest Dodge dealership (Sahara CDJR in Las Vegas). After 2 days in the shop, the service advisor just called me and stated that it’s the clutch pedal push rod that snapped and the entire pedal assembly need to be replaced, which would not be covered. I asked him and he confirmed it’s not a common thing to break at the low miles (14741 miles on the vehicle) but I need to reach out to Dodge Customer Service to see if it would fall under “defective parts” claim. Please help me open a case and take care of this issue. It is a very serious safety issue if the rod would just snap like that during normal vehicle operation. This could have needed very badly. Thank you!

NHTSA ODI 11698840

In your own words, tell us what happened. Cro I have an urgent and safety issue with my 2020 Dodge Challenger Hellcat. I was driving on road from work. When I was approaching a red light coming to a complete stop. I pressed the clutch to engage the gear into neutral. Suddenly I heard a loud snapping sound, I lost all pressure to the clutch and almost hitting the vehicle in front of me because I couldn't get it out of gear. Nearly causing multiple car accident with all the cars infront and behind me on the road. I had to shut off the engine so the vehicle would come to a complete stop. Vehicle was towing into the closest Dodge dealership (Sahara CDJR in Las Vegas). After 2 days in the shop, the service advisor just called me and stated that it's the clutch pedal push rod that snapped and the entire pedal assembly need to be replaced, which would not be covered. I asked him and he confirmed it's not a common thing to break at the low miles (14741 miles on the vehicle) but I need to reach out to Dodge Customer Service to see if it would fall under "defective parts" claim. Please help me open a case and take care of this issue. It is a very serious safety issue if the rod would just snap like that during normal vehicle operation. This could have needed very badly. Thank you!

NHTSA ODI 11698843

Air conditioning system failed. Stopped blowing cool air. Leak developed in system and it was traced to the evaporator core

NHTSA ODI 11687485

Cooling fans exploded an went through radiator, making the car inoperable!

NHTSA ODI 11674304

Good afternoon, my right headlight wiring harness had rubbed on the frame down to the wires, actually meta l to metal and caused my head light to blow out and my turn signal to malfunction and there is no warning light for the headlight being out, I called the dealership and they said there's no recall and they want a lot of money to fix this problem, I'm afraid it may cause a fire, I've noticed this for about a week, I ordered a new light on 8/22 and that's when I noticed the bare wires

NHTSA ODI 11611574

Seat belt starting to unlock on its own-Driver Airbag malfunction-Passenger seat Reverse gear malfunction -code. Tsb 21-039-24

NHTSA ODI 11604477

On 11-Jul-24 about 3:45 pm I was driving on the highway appox 70 mph and my sunroof exploded. There was only one car near me and not in a position to throw up any rocks.

NHTSA ODI 11601579

Trunk is opening automatically while driving

NHTSA ODI 11555639

While driving the air conditioning control’s stopped working. It required restarting the vehicle, to get it to work again . The air also started blowing out the defrost vents without being changed to blow through them.

NHTSA ODI 11543815

The contact owns a 2020 Dodge Challenger. The contact stated that while driving approximately 30 MPH, the vehicle momentarily powered off; while coasting to the side of the road, the vehicle suddenly powered back on and continued to drive as needed. The contact stated that during the failure, the instrument cluster was inoperable. The vehicle independently restarted. The cause of the failure was not yet determined. The local dealer was contacted regarding the failure. The manufacturer was not notified of the failure. The failure mileage was 17,800.

NHTSA ODI 11504863

Windshield is becoming unglued starting to separate

NHTSA ODI 11502093

My car was in a collision yesterday. I was rear-ended and pushed into another vehicle, resulting in both front and rear impacts. The air bag did not deploy, even though I could smell it, as if it did deploy. Also, my car app notified me that the airbag had been deployed and needed to be taken to a service provider to be serviced. The problem is that no airbags actually deployed. So if I had been in a situation that required the airbags to save my life, I would not have had them. I feel like this could really be a problem if it happened in another situation & I wanted to let someone know so they can look into it.

NHTSA ODI 11440716

Car completely shut off while driving on the freeway at 75mph. Car completely shut off another incident on the street and another incident in a parking lot.

NHTSA ODI 11435601

UPON RECEIVING A PHONE CALL WHILE MY DEVICE IS CONNECTED TO THE UCONNECT INFOTAINMENT SYSTEM, THE INCOMING RINGER VOLUME IS SET TO MAXIMUM LOUDNESS. THIS CANNOT BE CHANGED. THE RINGER IS SO LOUD, IT IS STARTLING TO ANYONE WHO IS IN THE CAR. EVERY TIME I GET A CALL WHILE IN MY CAR (THROUGH UCONNECT), I JUMP. I THOUGHT A FRIEND OF MINE WHO WAS IN THE PASSENGER'S SEAT WAS GOING TO HAVE A HEART ATTACK. I HAVE TRIED CHANGING THE VOLUME ON THE RINGER AND IT CANNOT BE DONE. THIS IS A HUGE SAFETY CONCERN. I CONTACTED DODGE DIRECTLY AND I WAS TOLD THAT I NEED TO CHECK FOR UPDATES TO MY UCONNECT SYSTEM. I DID THAT AND THERE ARE NO UPDATES AVAILABLE. THIS NEEDS TO BE REMEDIED AS SOON AS POSSIBLE. I HAVE CHECKED AROUND ON THE INTERNET AND HAVE READ HUNDREDS OF OTHER PEOPLE COMPLAINING ABOUT THIS SAME ISSUE GOING BACK A FEW YEARS. DODGE HAS BEEN INCREDIBLY NEGLECTFUL WITH THIS ISSUE. THIS NEEDS TO BE FIXED IMMEDIATELY.

NHTSA ODI 11415946

I BOUGHT A DODGE CHALLENGER. THE PLACE I BOUGHT IT IS HUNTINGTON BEACH DODGE RAM JEEP DEALER. I GOT OUT OF THE DEALER AND THE SHAFT OF THE CAR WAS OUT OF THE WAY, I WAS ALMOST HAVING AN ACCIDENT.I WENT BACK TO THE DEALER AND EXPLAINED THE SITUATION. THEY TOLD ME TO GIVE THE CAR TO THE SERVICE. I SAID I DID NOT WANT TO SERVICE THE CAR AT 50 MILES. I ASKED THEM TO GIVE ME A NEW ONE OF THE SAME CAR. NO, WE CAN'T GIVE YOU A CAR BECAUSE THEY SAID YOU BOUGHT CASH AND GOT A DISCOUNT. I LEFT THE CAR TO THE SERVICE 3 DAYS AGO. STILL NOBODY INFORMED ME. WHEN THEY REPAIRED MY VEHICLE, I DON'T WANT TO GET ON THAT VEHICLE, I HAVE A CHILD, I'M AFRAID. I WANT THEM TO GIVE ME A NEW ONE OF THE SAME CAR

NHTSA ODI 11399202

I BOUGHT A DODGE CHALLENGER. THE PLACE I BOUGHT IT IS HUNTINGTON BEACH DODGE RAM JEEP DEALER. I GOT OUT OF THE DEALER AND THE SHAFT OF THE CAR WAS OUT OF THE WAY, I WAS ALMOST HAVING AN ACCIDENT.I WENT BACK TO THE DEALER AND EXPLAINED THE SITUATION. THEY TOLD ME TO GIVE THE CAR TO THE SERVICE. I SAID I DID NOT WANT TO SERVICE THE CAR AT 50 MILES. I ASKED THEM TO GIVE ME A NEW ONE OF THE SAME CAR. NO, WE CAN'T GIVE YOU A CAR BECAUSE THEY SAID YOU BOUGHT CASH AND GOT A DISCOUNT. I LEFT THE CAR TO THE SERVICE 4 DAYS AGO. STILL NOBODY INFORMED ME. WHEN THEY REPAIRED MY VEHICLE, I DON'T WANT TO GET ON THAT VEHICLE, I HAVE A CHILD, I'M AFRAID. I WANT THEM TO GIVE ME A NEW ONE OF THE SAME CAR

NHTSA ODI 11399204

VEHICLE CAUGHT ON FIRE WHILE OPERATIONAL, IN SECOND THE VEHICLE BECAME ENGULFED IN FLAMES WITH NO WARNINGS.*DT*DT*JB*DT*JB*DT*JB

NHTSA ODI 11383550

I HAD A FLAT TIRE ONE WEEK AFTER I BOUGHT THE $ 60.000 CAR. THEN I LEARNED THE CAR DOES NOT COME WITH A SPARE TIRE. INSTEAD THERE IS A MACHINE, AFTER READING THE MANUAL I GOT THE TIRE TO INFLATE. IMMEDIATELY I WENT TO A TIRE STORE TO GET THE NAIL OUT OF THE TIRE. THEY SAID I WILL HAVE TO BUY A NEW TIRE BECAUSE I USED THE MACHINE THAT DODGE PROVIDES. I REACHED OUT TO DODGE AND HERE IS THEIR REPLY ELLO PAULO; THANK YOU FOR CONTACTING DODGE CUSTOMER CARE. WE ARE SO SORRY TO LEARN OF YOUR CONCERN WITH NOT HAVING A SPARE TIRE IN YOUR 2020 DODGE CHALLENGER R/T SCAT PACK AND I WOULD LIKE TO ASSURE YOU THAT I WILL DO EVERYTHING I CAN TO HELP YOU OUT. BASED ON THE INFORMATION THAT YOU HAVE PROVIDED, THE BEST PLAN OF ACTION WOULD BE FOR YOU TO CONTACT YOUR TIRE MANUFACTURING COMPANY FOR ADVISE AND POSSIBLE RESOLUTION. I HAVE ATTACHED THE CONTACT INFORMATION FOR YOUR TIRE MANUFACTURER HERE: PIRELLI TIRE NA, LLC 100 PIRELLI DRIVE ROME GA 30161-7000. 800-747-3554 SELECT OPTION 2 TO FIND A RETAILER. WWW.US.PIRELLI.COM ( RETAILER LOCATOR) IF IT IS MORE CONVENIENT FOR YOU, CALL US ANYTIME AT DODGE CUSTOMER CARE: 1-800-992-1997 AND JUST PROVIDE THE FOLLOWING CASE NUMBER 77661914; ANYONE YOU SPEAK WITH WILL BE HAPPY TO HELP. THANK YOU AGAIN FOR YOUR EMAIL . HAVE A GREAT DAY. BEST REGARDS, MONICA DODGE CUSTOMER CARE --------------- ORIGINAL MESSAGE ---------------

NHTSA ODI 11374073

THE SCREEN FOR THE STEREO CONTINUOUSLY FLASHES LIKE IT IS SHORTING AND THE TOGGLE BUTTONS CONTINUOUSLY FREEZE. WHEN TAKEN BACK TO THE DEALER, THEY SAID THERE IS NO ISSUE THAT CHRYSLER SAID I NEEDED TO MAKE SURE MY CHARGER HAD NO DUST IN IT AND MAKE SURE THE SLOT HAD NONE EITHER. THE VEHICLE IS BRAND NEW AND I WENT DIRECTLY TO MY PHONE MANUFACTURER AND PURCHASED A BRAND NEW DUST FREE CHARGER. ISSUE HAPPENED IMMEDIATELY. THE DEALERSHIP GAVE ME ANOTHER CHRYSLER MADE CAR WHILE THEY HAD MINE, NOT ONE ISSUE OF THIS. MY OLD CAR WAS CHRYSLER MADE, NEVER HAD THIS PROBLEM. THIS HAPPENS EVERY SINGLE TIME I DRIVE THE CAR AND THE FACT THAT NO ONE WILL FIX IT IS CRAZY WHEN MY CAR HAD 18 MILES WHEN I PURCHASED IT LESS THAN A MONTH AGO.

NHTSA ODI 11372344