What 688 owners told NHTSA about the 2020 Chevrolet Silverado 1500 Ltd

Dear Sir or Madam, I am submitting this complaint to request that the Federal Trade Commission investigate General Motors (Chevrolet) regarding what appears to be a known engine defect affecting the 2020 Chevrolet Silverado and the company's handling of this issue. I own a 2020 Chevrolet Silverado. In September 2025, when my truck had only 45,494 miles, I experienced an engine misfire consistent with a defect that has been widely reported by other owners. Through my research, I discovered that General Motors was aware of this issue and, rather than correcting the underlying mechanical defect, reportedly issued a Technical Service Bulletin (TSB) instructing dealerships to reprogram the Engine Control Module (ECM) to reduce or mask the symptoms instead of permanently repairing the root cause. Now, less than one year later, my truck is experiencing the same engine problems again. Although my vehicle has relatively low mileage, it is no longer covered under the factory warranty because of its age rather than its mileage. When I contacted Chevrolet Customer Assistance, I was advised to work with my local dealership to determine whether I might qualify for a "goodwill" repair. I do not believe it is fair for consumers to rely on discretionary goodwill assistance when the manufacturer was allegedly aware of a design defect before or during the time these vehicles were sold. Based on my research, properly repairing the underlying cause of this engine failure can cost as much as $15,000. Consumers should not be expected to bear the financial burden of repairing a defect that the manufacturer allegedly knew existed but failed to adequately correct. I respectfully request that the FTC investigate whether General Motors engaged in unfair or deceptive business practices by: Continuing to market and sell vehicles with a known engine defect. Addressing customer complaints with software reprogramming rather than permanently correcting the underlying mechanical issue. Failing

NHTSA ODI 11749482

While driving my 2020 Chevrolet Silverado 1500 equipped with the 5.3L V8 engine and Dynamic Fuel Management (DFM), the engine developed an internal valvetrain failure resulting in misfires, rough running, and reduced engine performance. The vehicle was diagnosed by a Chevrolet dealership as having failed lifters associated with the DFM system, requiring major engine repairs and replacement of internal engine components. The failure occurred at approximately 81,000 miles and resulted in the vehicle entering a reduced performance condition, creating a potential safety concern when merging, accelerating, or operating in traffic due to the inability to maintain normal vehicle speed and power. The vehicle was inspected and repaired by an authorized Chevrolet dealer. Research shows numerous similar reports from owners of GM 5.3L and 6.2L engines equipped with Active Fuel Management (AFM) and Dynamic Fuel Management (DFM) systems involving lifter and valvetrain failures.

NHTSA ODI 11749485

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at approximately 40 MPH, the vehicle shuddered and downshifted independently. No warning lights illuminated. Additionally, an OBD2 diagnostic scan retrieved diagnostic trouble codes: U0146, U0101, and U0100. A local dealer was contacted; however, the vehicle was not diagnosed or repaired because the VIN was not included in any recall. Additionally, the contact related the failure to NHTSA Campaign Number: 24V797000 (Power Train). The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000.

NHTSA ODI 11749281

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at 35 MPH, the engine started knocking, and the sound grew louder while making a turn. The Electronic Stability Control and check engine warning lights illuminated. The vehicle was taken to a local dealer, where one diagnostic trouble code was displayed, but the vehicle was not repaired. The vehicle was then taken to a second local dealer, who retrieved a code for fuel injector number eight and diagnosed that the engine needed to be replaced; however, the vehicle was not repaired. The vehicle was taken to a third dealership, Knapp Chevrolet, where it was diagnosed that the engine needed to be replaced. The vehicle remained unrepaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 94,000.

NHTSA ODI 11748710

I have a Trial Boss and it wont shut off when the key is off, KEEPS RUNNING. Did some research and it gave a couple of thing to check.

NHTSA ODI 11748224

while driving pulling a trailer with my kid in the car engine began knocking and lost power. upon investigation it was a failed lifter causing bent pushrod

NHTSA ODI 11746286

The rear camera view is skewed resulting in inaccurate reference angles of the vehicle. When used to assist in reversing results in improper placement of vehicle and can cause collision of vehicle with objects.

NHTSA ODI 11745731

I am filing this complaint regarding a major engine failure in my 2020 Chevrolet Silverado 1500 equipped with the 5.3L V8 engine. At approximately 56,000 miles, my vehicle experienced a failed valve lifter, resulting in loud engine ticking, a check engine light, loss of power, and unsafe driving conditions. The vehicle was no longer operating properly and required immediate repair. Although the vehicle had been regularly maintained and had relatively low mileage for such a significant engine issue, I was informed that the failed lifter damaged the camshaft and related engine components, requiring extensive repairs. The total cost of the repair was $6,180, which I paid out of pocket. My Silverado was just outside Chevrolet's 5-year/60,000-mile powertrain warranty period by time, despite having only 56,000 miles. A major internal engine failure should not occur on a well-maintained vehicle with such low mileage. After researching this issue, I discovered that lifter failures involving the Active Fuel Management (AFM) and Dynamic Fuel Management (DFM) systems in GM's 5.3L engines have been widely reported by other Chevrolet Silverado owners. This indicates a potential design or manufacturing defect rather than normal wear and tear. I am requesting that General Motors provide reimbursement or goodwill assistance for all or a substantial portion of the $6,180 repair cost. I believe customers should not be responsible for paying thousands of dollars to repair a known issue on a low-mileage vehicle. I respectfully request that this matter be reviewed and resolved promptly.

NHTSA ODI 11745333

Engine light came on and off and June 10, 2026 The truck just stole and no power to go

NHTSA ODI 11744865

I'm experiencing all the documented issues with the 10L80 10 speed transmission. Identical to all the recalls. It's shifting poorly, torque converter shudder, lose of power, unreliability, and serious safety concerns. I've tried to communicate and find a resolution to these issues through the dealership and GM. Of course getting nowhere. I don't feel a 60k dollar truck should be in this kind of condition. Recently the ac compressor went out. Conveniently after the 6.2 was considered faulty and was replaced but transmission denied. Which the dealership GM expressed in no way was any factors the warranty companies claims of a taller tire being on the truck. Being the issue at all for the transmission failure. Also the dealership didn't check a box. One that I can not physically check. Which they put on me. They swapped the stock tires to the taller brand new set I'd just bought for my trade in. Never stating anything about the tires being taller voiding the warranty I just paid for. Why would I deny the part of the extended warranty that I wanted. Cause of the suspension and drivetrain. Either way this truck is not safe to be on the road. It struggles to maintain speed on the highway. Eventually leading to the torque converter free spinning and making all kinds of noises and vibration. Of course once I've assisted it to violently shift through the gears and hopefully into 10th. On occasions it never makes it that far. Either way I feel this falls directly into the recalls with the same model and year. They replaced the 6.2 cause of cylinder failure and oil consumption. Well the next in line for the drive train is the junk 10 speed. Not sure how it can't be related. The long and stressful time. I've put into finding a solution with the dealer or manufacturer. They blow me off or just don't give me any info. I feel that's their way of dismissing not only the failure of the salesman not properly doing his job. Which the GManager also stated mistakes happen. Not OK

NHTSA ODI 11743651

GM has a known recall and special coverage N242454441 to cover the exact same issue I experienced on my way home from work. However, I am informed my model is not included in this special coverage. The issue I experienced while attempting to turn into my apartment complex on a busy road [XXX] my rear wheels locked up mid turn no warning signs, no lamps, no messages or other symptoms were present. Almost causing me to get into an accident had traffic not stopped. I was able to shift it into park and then to drive to immediately pull off to the side into a parking lot and put my OBD reader I have P0747 solenoid 1 failed locked on. I was informed by GM that they could attempt to reprogram the transmission control model, however based on research this is not the root cause of the issue it is due to the soft aluminum bores causing the transmission module to ware and fail. I have a service appointment on 6-12-26 at 10 am at Bill Cramer GM in Panama City, FL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11743405

Torque converter disintegrating, metal contamination in transmission fluid.

NHTSA ODI 11743433

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at 25 MPH, the vehicle suddenly made knocking sounds. The Check Engine warning light illuminated. Additionally, the vehicle experienced rough idling and a decrease in motive power. The vehicle was taken to an independent mechanic, who determined the lifters had collapsed and bent the push rod. The push rod was replaced, but the newly installed part instantly bent. The mechanic informed the contact that the cam needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,800.

NHTSA ODI 11743459

When a trailer is connected while parked and vehicle is off, trailer lights flicker, blink and sometimes remain on. Sometimes these events will set off alarm also draining battery down.

NHTSA ODI 11743066

57,400 miles transmission shudder

NHTSA ODI 11742818

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while vehicle was parked, water was leaking inside the rear interior of the cab. The dealer was notified of the failure, and the vehicle was serviced but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.

NHTSA ODI 11742712

While driving my truck it started flashing all the service lights on the dash, and then started shaking bad and making a loud ratcheting noise from the transfer case/transmission and a loud knock/tick from the engine. I scanned for codes and it has all loss of communication codes for engine/transmission/transfer case/brakes/steering

NHTSA ODI 11742549

Transmission shutter had to have torque converter replaced aug of last year and valve body may of this year replaced on the 8l90. Which has a know issue with 2015-2019 but i have the same problem those years are having

NHTSA ODI 11742414

Transmission failed before 100,000 miles. All service was complete throughout the life of the vehicle. Problems shifting to next gear causing pulling or slipping on the vehicle. If not able to accelerate properly could cause a safety concern on the road. Repairs were made costing $9,000.

NHTSA ODI 11742292

See attached document for complaint.

NHTSA ODI 11742095

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of drive power with high RPM. The check engine, traction control, ABS, and parking brake warning lights were illuminated, and the message "Brake System Failure, 43 MPH Top Speed" was displayed. The contact disconnected the battery and was able to correct the failure. The failure later recurred with no warning light illuminated. The vehicle was turned off and restarted, but the failure persisted. The vehicle was towed to the dealer, but the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. The VIN was unavailable.

NHTSA ODI 11742019

The contact owns a 2020 Chevrolet Silverado. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelrate as intended. The vehicle was taken to the dealer, howeve the failure was not duplicated. The failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed wiring harness and a failed coolant oump. The contact was informed that the wirng harness and the coolant pump needed to be replaced. The vehicle was repaired. The contact stated thirteen days later the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed transmission and failed coolant pump. The contact was informed that the transmission and the coolant pumo needed to be replaced. The vehicle was repaired. The failure reoccurred three days later. The vehicle was not diagnosed or repaired by an indpendent mechanic or dealer. The failure reoccurred. The failure was persistent. The contact stated tht within a year, the vehicle was taken to the dealer for ellectrical , transmission and engine failures. The contact stated that the wiring harness, transmission and coolant pump were replaced. In addition, the coolant ump was repalced two times. The vehicle was . The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.

NHTSA ODI 11741287

Component/System That Failed: The rear sliding window assembly leaked water into the cabin due to a manufacturing defect in the urethane seal and third brake light area. The window has been replaced and no longer leaks, but the water caused lasting damage to the headliner with trapped moisture. Components are available for inspection. Safety/Health Risk: The leak saturated the headliner, creating a serious risk of mold growth. My pregnant wife and unborn baby could be exposed to mold spores. Water intrusion also risks slippery floors, fogging, and potential electrical issues. Dealer Confirmation: Folsom Chevrolet confirmed the leak, replaced the window, and recommended full headliner replacement due to staining and mold risk. This is covered in GM TSB 18-NA-383. Manufacturer Awareness: GM has known about this defect for years but denied full repair (Claim #9582-9999). Symptoms: No warning lights. Leak first noticed in September 2025 after rains began. Due to dry California summer, it went unnoticed earlier, even though the defect likely started while the vehicle was still within the 3-year warranty period (mileage was over 36k when noticed). Additional Info: This is a known workmanship defect unrelated to mileage. A coworker has had the same issue twice on his 2025 Silverado. I paid 492.79 for the window 144.50 diagnostic. GM offered only 1,250 in points and refused better resolution for the 3,100 headliner repair.

NHTSA ODI 11741320

The contact owns a 2020 Chevrolet Silverado LD Crew with General Grabber RST/LT-T1. Tire Size: 255/70R17. DOT Number: A3E8hn002320. The contact stated that while spouse was driving approximately 30 mph they heard a stranger noise and noticed that rear passenger tire had split. The tire was remove and replaced with the spare the contact then stated that a week later contact's husband was driving around 50 mph and abnormal sound was heard again and that is when they noticed that the rear driver side had a blowout. Triple A was contacted and vehicle was towed to their home. The contact stated that they contacted tire manufacturer General and tire manufacturer stated that they would need to contact the dealer, dealer stated that the tires were bad and that General would not assist on replacing the tires. Contact stated tires are original tires of vehicle. Vehicle and tire failure damage was about 40,000.

NHTSA ODI 11741324

My 2020 Chevy TrailBoss 6.2L V8 L87, same engine that has been recalled for 2021-2024 literally went dead in the middle of rush hour traffic. The engine has been deemed dead due to the exact current recall reasons. Seeing that was traffic was flowing at 45mph that was not a good scene as the vehicle " locked" itself into park originally so I was stuck in the middle of traffic. The vehicle has been confirmed seized uo by the Portsmouth NH Chevy dealer which is the Key Auto Group. Warranty adjusters representatives from a third party, not GM, will be assessing it this week. I purchased an after market warranty not by GM. I had no warning lights leading into the failure.

NHTSA ODI 11741326