What 18 owners told NHTSA about the 2020 Chevrolet Express Passenger 3500 12 Pass

The contact owns a 2020 Chevrolet Express. The contact stated that while driving 60 MPH on the highway, the vehicle lost motive power and shuddered abnormally, causing the vehicle to decelerate to 40 MPH. The vehicle was pulled over and restarted; however, the failure persisted. The failure recurred while driving at 40 MPH on several occasions. An independent mechanic was unable to determine the cause of the failure. The vehicle was towed to a dealer, and the contact was informed that the VIN was not associated with NHTSA Campaign Number: 24V839000 (POWER TRAIN); and refused to provide a diagnosis without a visible fractured part. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 98,753.

NHTSA ODI 11726848

The contact owns a 2020 Chevrolet Express. The contact stated that while driving at 60 MPH, the vehicle experienced a sudden loss of power and was shuddering while driving on the highway. The vehicle was pulled over to the side of the road and restarted; however, the failure reoccurred shortly afterwards while driving at 15 MPH. The contact stated that the failure had occurred on several occasions. The vehicle was taken to an independent mechanic, but it was not diagnosed. The vehicle was then driven to a dealer, where the contact referenced NHTSA Campaign Number: 24V839000 (POWER TRAIN); and associated the issue with the recall; however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

NHTSA ODI 11721782

While driving this cargo van, the driver stopped in traffic to make a left hand turn. In the middle of the turn, the vehicle stalled out and would not immediately start, exposing the vehicle to nearly being hit by the oncoming traffic. When the vehicle eventually restarted, and later brought to a GM dealer for repair, it was discovered that the main ground cable had completely deteriorated. In our fleet of 15 GM vehicles, this is now the SEVENTH vehicle that has needed this main ground cable replaced. This is a serious issue that needs to be addressed.

NHTSA ODI 11695217

Transmission issues at 50,00 to 60,000 miles

NHTSA ODI 11692050

Transmission needed replaced at 50,000 miles

NHTSA ODI 11692051

Certified mechanic said it needs a transmission.

NHTSA ODI 11692053

Transmission needed replaced at 61,000 miles

NHTSA ODI 11692056

Door latches on the side rear door need replaced every few months. Dealer charges $1300 to fix this issue on 8 of the 2020 Chevy Expresses that I we own.

NHTSA ODI 11692060

Catalytic converter cracked at exhaust manifold @5 yrs, 34,600 miles. Known problem, denial, scam warranty allowing them to break ‘clean air act’ and scam customers into paying. On the hook myself for a fed law requiring manufacturers repair. At my shop getting fixed when they offered to fix after my mention of fraud! 3 years of claimed-broken welds in vans (doghouse over motor). I know of 4th year problem. Also not believing bad weld.Engineer friend says stress crack. Weak metal, no support due to flex pipe I believe. Cheap parts, money over safety again. And I have proof they do it and deny, misdiagnose, and lie. Criminal I think. Posting online about warranty scam. I was schooled in auto, small business owner. I know law! Given up on gov I’m sorry to say.

NHTSA ODI 11690865

Transmission valve

NHTSA ODI 11686768

The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while her husband was driving 70 MPH, the vehicle entered LIMP Mode with the check engine warning light illuminated. The contact then received an alert on the Chevrolet App stating, “Engine Transmission Code". Due to the failure, the contact's husband drove in LIMP Mode to the nearest independent mechanic and the mechanic discovered that the pressure-controlled solenoid-A was defective and needed to be replaced. The dealer was notified of the failure and the contact was informed that the part needed for the repair was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 136,000.

NHTSA ODI 11671752

The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving at an undisclosed speed, the service brake warning light illuminated. Additionally, the contact stated that the failure had occurred while the trailer was hitched to the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed trailer brake power module. The contact was informed that the trailer brake power module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 65,000.

NHTSA ODI 11668859

Improper shift and hard jerking downshifts Which has been a continuous problem since September 22

NHTSA ODI 11584018

Transmission needs to be replaced at 70k miles and I have had all scheduled service maintenance done. Vehicle jerks hard when shifting gears.

NHTSA ODI 11571580

After purchasing a used vehicle 2020 model, and after setting in owner's garage for two weeks, the vehicle was driven at slow speed thru two intersections after a complete stop. at the third intersection stopsign the vehicle started moving slowly with the brake on. the brake was then applied much harder very forcefully to avoid a collision. the vehicle continued moving at a creep striking the rear of the vehicle that was passing thru the intersection. the vehicle then continued on..with the brake pedal still applied at floor level and only stopping after hitting the ditch. Problem was----BRAKE PEDAL GOING TO FLOOR AND NOT STOPPING VEHICLE.

NHTSA ODI 11466204

The contact stated that the 2020 Chevrolet Express was used as a school bus. The contact stated while driving at various speeds, the vehicle suddenly stalled and would not restart. During the failure the check engine warning light was illuminated. The vehicle was towed to the local dealer but the failure could not be duplicated and no repair was performed. The manufacturer was notified of the failure. The failure mileage was 26,000.

NHTSA ODI 11460154

Bought this van new & when traveling down a hill, brake assist helps slow up the van. Once the van is on level ground, it will NOT shift back out of the brake assist & it takes effort or time to return to normal D. I was told I must set up & find a hill. I had major water leaks in the van & once corrected, there started a whistling of air now. The passenger door was 1/4" off, nowhere near flush. How does that get missed? Lastly, the right read brake cylinder went out with less then 12,000 miles on it. Many many problems with this "new" van. I'm concerned for my safely & others. The future looks bad with this lemon.

NHTSA ODI 11454725

The contact owns a 2021 Jayco Redhawk. The contact stated that while inspecting underneath the RV the plumbing hoses and lines as well electrical wires, fuel line from the propane tank, and fuel line from the generator was just lying on the frame. The hoses and lines were not insulated or secured underneath the RV. The contact stated that he was concerned that a fire could have been started. The contact stated that he wire-tied all the wires, so they were not laying on the frame. The vehicle was taken to the dealer who only secured the wires with a single wire tie. The contact stated that many of the wires were still just hanging as the dealer did not repair the problem. The contact stated that the brake, fuel, and electrical harness were all clamped together which could cause a failure. The Jayco dealer advised the contact to take the vehicle to a GM dealer for repairs to the chassis. The contact stated he contacted McGee Chevrolet (1455 New State Hwy, Raynham, MA 02767) and they stated they could not repair the RV due to the large size. The contact stated that the Jayco manufacturer was notified and advised to take the RV to a Jayco dealer for repairs. The failure mileage was approximately 1,000.

NHTSA ODI 11433832