The contact owned a 2020 BMW 330i. The contact stated that while accelerating from a complete stop and making a left turn, another vehicle, trying to beat the light and driving 60 MPH, crashed into the driver's side of the vehicle. The contact was trapped because the front driver's side door failed to open. The air bags failed to deploy. The police officers delayed their arrival, and a police report was not filed. The contact was in shock. The contact drove to the residence and was able to exit the vehicle through the front passenger's side door. The contact sustained C8-T1 nerve injuries, spinal injuries, and underwent surgery, developed myelopathy, severe PTSD, severe whiplash, and the contact sustained right eye bruises after hitting her eye against the steering wheel. The T1 neck screw that was previously installed in the contact's neck had backed out due to the impact and was replaced. The contact was informed that she nearly sustained paralysis due to the crash impact. The vehicle was taken to an autobody repair shop, and the vehicle was totaled by the insurance company. The dealer was not contacted. The manufacturer was notified of the failure and sent an engineer who performed the vehicle inspection. The manufacturer later sent a letter to the contact, providing an engineering explanation for the air bag's failure to deploy. The failure mileage was approximately 6,500.
NHTSA ODI 11715850