What 38 owners told NHTSA about the 2019 Volvo XC90 T5

There are many form online stating that Volvo has an issue with water leaking/water drainage line from the sunroof. The water leaked into some components of the airbag and electrical system. After the first time taking to the dealership they were no issue with the system and the vehicle was fine that incident happened back in 2020. The same issue happened again where water was leaking in from the sunroof area (I am assuming because it looks the same as last time) this time the water is in the driver side, and there was a puddle of water forming where the gas and brake paddles are. After noticing the water puddle I try to close the sunroof and turns out the sunroof no longer functions with the electronic control right in front of the sunroof. I also took the initiative to open some of the trims where the side air bags are and it turns out that the area are completely soaked. I do no know if this will cause an issue to the airbag or not but I am worries that prolong exposure to water will compromised the integrity of the airbag system. What's was is that since it affected the electronic for the sunroof what if it affect the sensors for the air bag system.

NHTSA ODI 11575869

Rear passenger door won’t open. We had freezing temps in Colorado, when I tried to open the rear door to get my 2 month old out of the car the door would not open. Apparently this is a known problem for this vehicle the rear door motors spontaneously stop working.

NHTSA ODI 11566201

Air conditioning failed to function as soon as vehicle lease was up. Less than 45k miles on a 3 year old car. Stopped working, hot air blowing in the middle of summer no less. This does not appear to be a part that is on the maintenance interval list. This does not appear to be an isolated incident when researching this fault now over a year later.The climate control system failing on a new car on a part that cannot be reasonably serviced seems problematic to say the least. I asked the dealer to consider a good will repair on more than one occasion as I had literally just moved from a lease to a finance purchase. No luck on that.

NHTSA ODI 11566341

AIRBAG LIGHT WAS ON. DEALER VERIFIED AIRBAG WARNING LIGHT ON. CONNECTED TO VIDA AND RECEIVED CODE (SRS-BB15381B HIGH VOLTAGE BATTERY POWER SUPPLY DISCONNECT DEPLOYMENT LOOP CONTROL. GENERAL ELECTRICAL FAILURES. CIRCUIT RESISTANCE ABOVE THRESHOLD ). THEY REPLACED TERMINALS 11 & 12 IN THE LOW VOLTAGE CONNECTOR AT THE HIGH VOLTAGE BATTERY. REFERENCING TJ 37119-0. MY VOLVO FACTORY EXTENDED WARRANTY WOULD NO COVER THE REPAIR.

NHTSA ODI 11542433

According to Volvo, there is a problem with the valve ring(s) not sealing, oil coming into the #1 piston chamber and excessive oil consumption. However, they have yet to provide everything clearly in writing with an explanation. As mileage was about 89K when we first brought into them for what we viewed as major engine problems, they are saying we are outside warranty period.

NHTSA ODI 11541932

The contact owns a 2019 Volvo XC90. The contact stated that upon returning to the vehicle, she noticed that her sunglasses case and tennis can located in the interior of the vehicle had been chewed. The contact stated that upon looking further, she noticed that the third row seats leather coating had been chewed. However, the contact had not transported pets on the vehicle. The vehicle was taken to the dealer who inspected the vehicle and informed the contact that rodents were entering the interior of the vehicle through a hole they had created on the rubber seal between the dashboard and the engine compartment. The dealer informed the contact that the rodents were attracted by the soy-based wires coating. The manufacturer was notified of the failure of the failure and informed the contact that she would need to pay a repair fee as the vehicle would not be repaired under warranty. The dealer replaced the leather coating on the seats and the seats stuffing. The dealer installed a new seal on the hood, wrapped tape around the soy-based wires coating to prevent rodents intrusion. The vehicle was repaired. The failure mileage was approximately 38,000.

NHTSA ODI 11501084

On 23rd July 2022 my son went underneath a reversing XC90 2019 vehicle. The front wheel went over his leg and arm. He miraculously survived and the event was close to taking his life. The vehicle was my wife's car. We are in possession of the surveillance video which shows that the vehicles safety features failed. Although the vehicle was left in the reverse gear, the car was stationary, after having been in a forward motion. This sequence automatically engages the park brake and only deactivated when the pedal is pressed. The pedal was not pressed. In addition the video shows the door was open when the brake was deactivated. Another safety feature which failed to prevent the event. My wife was outside of the car and pushing on the rear of the car, trying to stop it driving over my son. Both my wife at the rear bumper and my son on the floor behind the vehicle on the floor, failed to activate the reverse sensors safety feature. Although a small post did after the vehicle drove over my son. I have a video I can email but is too big for the upload feature. Please let me know how to send the video: be warned the video is not very pleasant. After the event I had the vehicle codes read at the local Volvo dealership. Multiple codes related to failures in the parking brake were identified. I contact Volvo and have been assisting them over the last two weeks with their investigation. They have had the car for 4 hours to run this investigation and I am aware the engineers in Sweden are involved. They have now come back to me and asked to see the vehicle again to read more codes. I have been very disappointed in Volvo through this process. The video clearly shows an "Event". and they keep referencing back to the car being fine at the point of the inspection; failing to reference or acknowledge the event timing itself. I am at the point I need to make sure their investigation is being done correctly, since I feel they are playing with words and not telling me the truth.

NHTSA ODI 11480231

Water damage to the electrical system from blocked drainage by sunroof; potential mold damage

NHTSA ODI 11471587

The rear right passenger door is stuck in a locked state. It's not possible to open that door from the interior or the exterior. Locking and unlocking the doors does not solve the problem. Activating and deactivating the child lock system does not solve the problem either. Turning the engine on and off does not solve the problem. This is extremely unsafe in case of a collision where the passenger needs to be evacuated from the car with no access to the other side of the vehicle. The car has not been inspected by anybody, yet. I'll take the vehicle to the dealership for repair. The door has been like this for a several days now, as of 05/11/2022. There were no signs or other symptoms prior to this problem. There are no signs or messages about this malfunction. Upon looking online on some Volvo owners forums, this problem has occurred to more people before on different models as well. To be clear, this is not a case of the door being stuck due to low temperatures. It has been well above the 40's in the last week at my location in South County, Rhode Island.

NHTSA ODI 11464259

The front rotors on my truck had to be changed twice already. The truck has 25k miles on it. The dealer warrantied them both times but they keep putting in the same kind of rotors. After a few month of driving with the new rotors the steering starts to shake when brakes are applied. The front brake pads also wear out pretty quickly. With only 25k miles they told me I needed new ones. I have invoices if needed to prove the rotors have been changed twice

NHTSA ODI 11439155

The contact owns a 2019 VOLVO XC90. The contact stated that while her foot was on the brake pedal and while talking with a friend outside her vehicle, she had decided to place the vehicle into park. After approximately 8-10 minutes, the vehicle independently accelerated forward without warning and crashed into her friend's garage door. The air bags deployed immediately upon impact. An automatic safety feature on the vehicle detected the crash and automatically notified the police; a police report was filed. The contact sustained bruising to her left arm and leg and the passenger sustained bruising to her stomach. Due to the failure, the contact had the vehicle towed a dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The contact's insurance was able to retrieve the EDR report from the vehicle which showed that the vehicle accelerated prior to the crash; however, it did not determine if the vehicle was in parking gear when it crashed. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.

NHTSA ODI 11428347

TL* THE CONTACT OWNS A 2019 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE STALLED. A FUSE WAS REPLACED BY VOLVO CARS OF GREENVILLE (2668 LAURENS RD, GREENVILLE, SC 29607, (864) 288-5555); HOWEVER, THE VEHICLE CONTINUED TO STALL AND WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

NHTSA ODI 11232882

I PURCHASED MY NEW 2019 VOLVO XC90 ON DECEMBER 15, 2018. ON THE MORNING OF DECEMBER 29, 2018 I WAS WITH MY TWO CHILDREN WHEN THERE WAS A MALFUNCTION WITH THE VEHICLE KEY RECOGNITION SYSTEM WHICH ALLOWS FOR THE VEHICLE TO START. MY VEHICLE GAVE ME THE ERROR 'VEHICLE KEY NOT FOUND. SEE OWNER'S MANUAL'. THIS LEFT MYSELF, MY 4 YEAR OLD AND MY 4 MONTH OLD STRANDED. THE LOCAL FORT MYERS DEALER SAID THEY REPLACED THE FOB ANTENNA. MY VEHICLE THEN HAD THE SAME PROBLEM FEBRUARY 14, 2019 LEAVING MYSELF AND MY TWO CHILDREN STRANDED BECAUSE THE VEHICLE WOULDN'T START. VOLVO CLAIMED TO FIX THE ISSUE BUT THE VEHICLE AGAIN MALFUNCTIONED WHILE IN THE POSSESSION OF MCGRATH VOLVO OF FORT MYERS. AGAIN ON FEBRUARY 23, 2019 MY VEHICLE WOULDN'T RECOGNIZE MY KEYS AND WOULDN'T START, YET AGAIN LEAVING MYSELF AND MY TWO CHILDREN STRANDED. AFTER VOLVO TOLD ME THEY FIXED WHAT THEY THOUGHT WAS A DEFECTIVE WIRE, I RECEIVED MY VEHICLE BACK. ON MARCH 6, 2019 I WAS DRIVING WITH MY THEN 6 MONTH OLD BABY WHEN MY VEHICLE SHUT OFF TWICE. AS I WAS DECELERATING, MY VEHICLE ENGINE SHUT OFF BY ITSELF AND ALL SCREENS IN THE VEHICLE WENT BLANK. THIS OCCURRED TWICE WHILE DECELERATING. VOLVO HAS HAD MY CAR SINCE MARCH 6, 2019 PROVIDING ME NO UPDATES AS OF TODAY, MARCH 19. I HAVE ONLY OWNED THE VEHICLE 94 DAYS AND IT HAS BEEN IN THE SHOP 35 DAYS, WITH ONLY 2387 MILES ON IT.

NHTSA ODI 11189914