What 541 owners told NHTSA about the 2019 Volkswagen Jetta Hev

1. FIRST ISSUE IS THE CAR RUNNING LOW ON OIL BEFORE IT REACHES THE 10K MILE MARK. THIS CAR SHOULD BE GETTING AN OIL CHANGE EVERY 10K MILES HOWEVER IT WILL RUN OUT OF OIL BEFORE THE 10K MARK IS ACHIEVED. 2. THERE IS A GRINDING NOISE AT ABOUT 30MPH THAT SEEMS TO BE ASSOCIATED WITH THE GEAR CHANGE. THEREFORE, I BELIEVE THIS PARTICULAR ISSUE IS TRANSMISSION RELATED. THIS PARTICULAR ISSUE HAS BEEN HAPPENING SINCE THE CAR WAS FIRST PURCHASED.

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THE INFOTAINMENT SYSTEM DISPLAYS A MESSAGE SAYING 'OPERATING OUTSIDE OF NORMAL OPERATING TEMPERATURE' WHEN THE HEATER IS RUNNING, AND SHUTS OFF DISABLING ANY FUNCTIONALITY. INCLUDING BACK UP CAMERA, WHICH HAS PERSONALLY CAUSED ME TO BACK INTO A POLE AS I WAS MID REVERSAL WHEN IT SHUT OFF. IT HAPPENS WHEN MOVING OR STATIONARY. HAVE BEEN UNABLE TO CAPTURE IMAGES, HOWEVER IT HAS HAPPENED MULTIPLE TIMES. HAVE BEEN TO THE DEALER AND THEY ARE UNABLE TO FIND THE ISSUE.

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TRANSMISSION TORQUE CONVERTER ISSUE. TRANSMISSION MAKES LOUD NOISE IN 5TH AROUND 25 - 30 MPH GEAR. HAS A VIBRATION OVER 45 MPH AND OVER AT STEADY SPEED. VW HAS A SOFTWARE PATCH TCM 37L7 (HELPS TO REDUCE 450HZ VIBRATION) WHICH IS SUPPOSE TO HELP, BUT THEY WILL NOT PATCH CARS ALREADY SOLD. WHEN I BOUGHT MY VEHICLE IT HAD UNDER 10 MILES. IT DID NOT HAVE THIS ISSUE UNTIL I PUT ON JUST OVER 100 MILES. THE PATCH IS MORE OF A MASK THAN A FIX. V W ALSO HAS HAD MANY TRANSMISSION SEAL LEAKS, I SUSPECT THAT THE VIBRATION THE TORQUE CONVERTER PRODUCES IS THE CAUSE.

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I HAVEN'T RECEIVED ANY NOTICE FROM THE MANUFACTURER ON RECALL 19V188 - REAR AXLE COIL SPRINGS. I WAS MADE AWARE OF THE RECALL VIA THE LOCAL NEWS STATION AND WAS DIRECTED TO THE NHTSA WEBSITE, WHERE I LOOKED UP THE VIN ON MY CAR AND CONFIRMED THE RECALL. I IMMEDIATELY CONTACTED MY LOCAL DEALERSHIP MECHANIC AND WAS INFORMED I WOULD RECEIVE A CALL BACK WITH IF THEY HAD THE PART AND WHEN IT COULD BE REPLACED. 4 DAYS LATER (TODAY) I GET THE CALL AND WAS TOLD THAT THE PARTS ARE ON BACK ORDER. THIS UPSET ME BECAUSE IT IS A SERIOUS REPLACEMENT. I DRIVE 500 MILES TO WORK ON THE INTERSTATE A WEEK! THIS IS A BRAND NEW CAR, ONLY 6 MONTHS OLD, WITH A $450 A MONTH PRICE TAG (THE WHOLE PRIORITY FOR LIFE). I CONTACTED THE DEALERSHIP WHERE THE CAR WAS BROUGHT AND WAS TOLD THAT CARS GET RECALLS ALL THE TIME AND THAT THIS WASN'T A BIG DEAL. THOUGH THERE WAS NOTHING THEY COULD DO UNTIL THEY COULD GET THE PARTS. THIS IS A SERIOUS HIGHWAY RISK AND AWFUL CUSTOMER SERVICE, FROM A MANUFACTURER THAT CLAIMS TO ALWAYS HAVE YOUR BACK!!!!!!! I COULD HAVE BEEN BETTER OFF WITH A USED VEHICLE. I'M GUESSING THE MANUFACTURER IS OK WITH UNSAFE VEHICLES BEING OUT ON THE ROADWAY. IF THESE SPRINGS BREAK AND I GET IN AN ACCIDENT, YOU CAN BE SURE THAT I WILL CONTACT A LAWYER.

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I JUST PURCHASED A 2019 JETTA R LINE AND SINCE DAY ONE I HAVE A GRINDING NOISE COMING FROM THE TRANSFER CASE OR THE TRANSMISSION. IT'S ALWAYS THERE AT AROUND 50KM/PER HOUR FOR ABOUT 2 SEC. LIKE MANY OTHERS SAID IT DOESN'T FEEL RIGHT FOR ME. I HOPE VW WILL TAKE ACTION AND DO SOMETHING ABOUT IT. ON TOP OF THAT I LOST ALL MY RADIO PRESETS AND THE SCREEN HAS STARTED TO FREEZE. I ALSO NOTICE A KNOCKING SOUND IN THE REAR SUSPENSION OVER NORMAL BUMPS.

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GRINDING NOISE HEARD IN 5TH GEAR THROUGHOUT 1,500-2,000 RPM

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TOOK MY CAR IN FOR AN OIL CHANGE AND THE DEALERSHIP NOTICE MY TRANSMISSION WAS LEAKING. ALSO HAVE BEEN MAKING A GRINDING NOISE SINCE I BOUGHT IT.

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WHEN ACCELERATING A GRINDING NOISE CAN BE HEARD COMING FROM THE TRANSMISSION BETWEEN 25 MPH & 35 MPH THE CAR FEELS IRRESPONSIVE. THERE IS AN UPDATE THAT FIXES THE ISSUE BUT IT'S ONLY BEING APPLIED TO 'UNSOLD' UNITS.

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ALL SENSORS INCLUDING AIRBAG AND ABS REPORTED ERRORS. VW REPRESENTATIVE OVER THE PHONE SAID IT DOES NOT SOUND SAFE TO DRIVE. DEALERSHIP CLAIMED NO ISSUES FOUND WITH THE VEHICLE. RATTLING SOUND WHICH IS PERSISTENT AFTER VW INSTALLED A SOFTWARE UPDATE FOR A KNOWN ISSUE WITH THE TRANSMISSION SHIFTING GEARS. WHILE THE ENGINE RUNNING AND CHANGED FROM PARK TO REVERSE, THE CAR ROLLED FORWARD AND TRANSMISSION WOULD NOT RESPOND TO ATTEMPTING TO ACCELERATE. VEHICLE ROLLED INTO A POLE WHICH STOPPED IT FROM MOVING FORWARD WHILE IN REVERSE. ALL PHOTO AND VIDEO DOCUMENTED. VOLKSWAGEN CLAIMS THIS PROOF DOES NOT MATTER BECAUSE 'THERE IS NOTHING WRONG WITH THE VEHICLE. THERE IS ALSO A RESIDUE FROM MANUFACTURING ON THE WINDSHIELD WHICH THEY HAVE ATTEMPTED MULTIPLE TIMES TO REMOVE, AND THE ISSUE IS STILL PERSISTENT. THEY REFUSE TO REPLACE THE WINDSHIELD OR ADMIT THE PROBLEM IS FROM MANUFACTURING. MULTIPLE TRIPS TO HAVE THE VEHICLE SERVICED AND CONTINUED TO BE TOLD 'NOTHING IS WRONG' AND MY DOCUMENTED PROOF 'DOES NOT MATTER'.

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SINCE I HAVE OWNED THIS CAR THE GRINDING NOISE HAS PROGRESSIVELY GOTTEN WORSE THE TRANSMISSION HESITATES TO SHIFT NOW ABOUT 5K MILES IN. I CALLED VW ABOUT IT AND THEY DENIED KNOWING ANYTHING ABOUT THE NOISE. VW CAME UP WITH A SOFTWARE UPDATE FOR THE TRANSMISSION TO FIX THIS BUT IT IS APPARENTLY ONLY FOR UNSOLD CARS. I FIND THIS RIDICULOUS. THE UPDATE IS CALLED 37L7, I KNOW THIS INFORMATION FROM A OWNER WHO GOT THE DEALERSHIP TO UPDATE THEIR CAR.

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WHEN IN MOTION, AROUND 35MPH AND 1200-1400 RPM, THERE IS A GRINDING/RUBBING/VIBRATION SOUND COMING FROM THE VEHICLES TRANSMISSION AND/OR TORQUE CONVERTER. ISSUE IS WIDESPREAD FOR THIS MODEL YEAR, AND MY SPECIFIC INSTANCE IS GOING TO BE REPORTED TO MY LOCAL VW DEALERSHIP IN THE COMING DAYS. *TR

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BRAND NEW 2019 VOLKSWAGEN JETTA MAKING GRINDING/RATTLING NOISE AT AROUND 30 MPH. WAS TOLD BY VOLKSWAGEN DEALERSHIP STAFF/EMPLOYEE MEMBER THAT THE SOUND IS NORMAL FOR ALL VOLKSWAGEN VEHICLES OF THE SAME MODEL AS WELL AS OTHERS. IT IS APPARENT THIS IS A COMMON ISSUE AMONG OTHER VOLKSWAGEN JETTA VEHICLES BASED ON NUMEROUS ACCOUNTS ONLINE, AND NEEDS TO BE DEALT WITH BY THE MANUFACTURER.

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THE CAR PRODUCES A NOTICEABLE GRINDING NOISE WHENEVER I AM ACCELERATING IN BOTH ECO AND NORMAL MODES. THERE IS A GRINDING FEELING IN THE PEDAL WHEN THE GRINDING NOISE OCCURS. IT MAKES THE VEHICLE FEEL UNSAFE. VOLKSWAGEN REFUSES TO ACKNOWLEDGE THE PROBLEM. I FEEL AS THOUGH THE TRANSMISSION MAY GIVE OUT AT ANY TIME.

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MY 2019 JETTA SEL OFFICIALLY JOINTED THE TRANSMISSION LEAK AND TORQUE CONVERTER NOISE CLUB. DROPPED IT OFF AT THE DEALER FOR OIL CHANGE WITH 22000 MILES ON IT. GOT CALLED THAT THE TRANSMISSION HAS A LEAK AND THE DEALER RECOMMENDS NOT TO DRIVE IT. BONUS, PARTS ARE NOT READY FOR A WEEK AND THEY ARE ALL OUT OF LOANERS. I WAS GOING TO SCHEDULE AN APPOINTMENT FOR THE FAMOUS 8 SPEED TRANSMISSION "GROAN", BUT NOW THIS HAPPENED. ONE THING AT A TIME, VW REGIONAL REP IS GOING TO CALL ME TOMORROW AFTER CALLING 1 800 "FU" VW AND "TRY" TO GET ME A LOANER. I JUST WANTED THIS DOCUMENTED. VW BETTER TAKE CARE OF THIS OR THEY DIDN'T LEARN FROM DIESEL GATE AND WE WILL ALL SEE THEM IN COURT AGAIN. FYI.. I STILL HAVE A WINDSHIELD WIPER CLICKING NOISE COMING FROM THE WIPER ARM HITTING THE A PILLAR OF THE CAR WHEN ON HIGH. VW PROBLEMS.. THAT'S WHAT I GET FOR FALLING FOR THAT LONG WARRANTY.

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THE PERSON ON THE OTHER END OF A PHONE CALL MADE VIA CARS BLUETOOTH AND CARPLAY, WILL HEAR AN ECHO OF THEMSELVES. THE DEALERSHIP REPLACED THE RADIO, BUT THE ISSUE REMAINS.

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THERE IS IS GRINDING/RATTLING NOISE FROM THE TRANSMISSION AROUND 30 MPH. VOLKSWAGEN DEALERSHIP HAS SAID IT WAS NORMAL OPERATION BUT IT DOES NOT SEEM NORMAL OR SAFE.

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THIS CAR HAS VENT ISSUES AND COWL SEAL ISSUE. THE SEAL IS NOT TIGHT AND THE INSIDE THE WINDSHIELD AND WINDOW FREEZES

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FACTORY WIPERS RESULT IN STREAKING, REPLACED AT LESS THAN 5K MILES. PROBLEM ALLEVIATED. TYPICAL METALLIC GRINDING AT LOW SPEEDS, AS DESCRIBED BY OTHER REPORTS. PASSENGER LED HEADLIGHT RING EXCESSIVELY DIM. MULTIPLE SOURCES REPORT OPEN RECALL FOR THIS, HOWEVER, NO SOURCES INCLUDING DEALER AGREE MY VEHICLE IS INCLUDED. SEVERAL PEOPLE HAVE POINTED OUT MY FAULTY HEADLIGHT RING. REVIEW OF PHOTOS CONTAINING VEHICLE INDICATE HEADLIGHT ISSUE WAS NOT PRESENT AT PURCHASE. CAN NOT CONFIRM.

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GRINDING NOISE AT 30 MPH

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2019 VW JETTA S GRINDING/RATTLING/GROANING NOISE FROM THE TORQUE CONVERTER. WHEN I BROUGHT THE CAR IN FOR THE 10,000 SERVICE, I TOLD THE SERVICE MANAGER THAT THE TRANSMISSION WAS MAKING GRINDING AND GROANING NOISES. THE SERVICE MANAGER SAID THAT THEY COULD NOT GET THE CAR TO MAKE THE NOISE AND IT IS JUST A NORMAL SOUND, I AM VERY CONCERNED THAT FURTHER USE OF THE VEHICLE IS UNSAFE AND WILL CAUSE THE TRANSMISSION TO FAIL WHILE DRIVING. RECALLING OR BUYING BACK THESES THE VEHICLES WILL HELP CONSUMERS AVOID POTENTIAL INJURIES AND ANY FURTHER FINANCIAL HARDSHIPS.

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MY BRAND NEW VEHICLE HAS BEEN STALLING. ENGINE STRUGGLES TO TURN ON AFTER ELECTRICAL SYSTEM IS DOWN. VEHICLE STATES THAT THE AIR TEMPERATURE CONTROL SENSOR IS MALFUNCTIONING AND VEHICLE COMPLETELY STALLS W/O POWER. ENGINE FAILS. ELECTRICAL FAILS.

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THE WHEELS FILL WITH SNOW ON THE INSIDE AND WHEN YOU GO TO DRIVE THE CAR IT IS SO UNBALANCED YOU CAN ONLY GO 30-40MPH. FIRST TIME DROVE IT TO THE DEALER AND THEY SAID IT WAS BECAUSE IT STICKS ON THE BACKSIDE/INSIDE AND HAD TO BE SPRAYED OUT WITH HOT WATER. THAT WORKED FOR AWHILE, NOW TRYING TO DRIVE IT TODAY IT IS HAPPENING AGAIN. VERY UNSAFE, DON'T KNOW WHEN IT WILL HAPPEN. MINNESOTA HAS LOTS OF SNOW AND THE ONLY REMEDY IS TO FIND A SELF SERVICE CAR WASH. IT ISN'T THE WHEEL WELLS, IT IS THE UNDERSIDE OF THE CAR. THIS IS A BIG SAFETY CONCERN, NOT TO MENTION THE INABILITY TO USE MY CAR. TOO COLD TODAY, CAR WASH NOT OPENED IN BELOW ZERO WEATHER!

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INSIDE THE CAR WINDSHIELD AND WINDOWS FREEZES AND FORMS ICE EVERYDAY MORNING. AIR LEAK IN THE DOOR MIGHT BE POSSIBLE.

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I BROUGHT MY 2019 VW JETTA R-LINE INTO THE DEALERSHIP FOR THE 10000 MILE SERVICE AT 9471 MILES. THE DEALERSHIP IDENTIFIED A "STAGE 3" TRANSMISSION FLUID LEAK, APPARENTLY THE WORST STAGE BASED ON QUANTITY AND LOCATION OF FLUID. MINOR SHIFT ISSUES NOTED DURING DRIVING PRIOR, BUT NONE ISOLATED TO SPECIFIC SPEEDS, GEARS, OR DRIVING MODE.

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THE CAR SHUT OFF, I LOST CONTROL OF THE POWER STEERING AND THE BREAKS FAILED TO STOP AFTER THE COMPUTER SHUT THE CAR OFF. NOW THEY CALM THE SHIFTER IS DEFECTIVE AND NEEDS REPLACED AFTER THERE COMPUTER DIAGNOSTIC CODES FAILED TO DETECT THE PROBLEM THE FIRST 2 TIMES AND A TEST DRIVE WOULD HAVE TOLD THEM THEIR WAS A PROBLEM BUT THEY REFUSED TO DO A TEST DRIVE AND RELIED AND FAULTY COMPUTER INPUT. THIS SERIOUS MALFUNCTION COULD HAVE RESULTED IN MY INJURY OR DEATH OR INJURY AND DEATH TO ANOTHER PARTY. THE DEFECTIVE SHIFTER HAS CAUSED INJURY TO MY RIGHT KNEE AND TENDONS. I WAS IN PARK, A PERSON ENTERED THE CAR. I PUT THE CAR IN REVERSE AND THE CAR SHUT OFF ROLLED DOWN THE HILL UNTIL IT STOPPED BY ROLLING IN REVERSE UP A HILL BEHIND ME. THE PERSON REFUSED TO BE IN MY CAR AS THE DANGER WAS OBVIOUS TO HER. THE ONLY REASON THE CAR STOPPED WAS BECAUSE OF THE HILL. I LOST CONTROL OF THE BRAKES AND POWER STEERING AS THE CAR WAS SHUT OFF. ANY CHILD OR ELDERLY PERSON BEHIND ME WOULD HAVE SUFFER SERIOUS INJURY. THE DEALERSHIP I PURCHASED THE CAR FROM IS REFUSING TO WRITE ANY OF THIS INFORMATION DOWN.

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