What 869 owners told NHTSA about the 2019 Toyota RAV4 Plug-in Hybrid

VEHICLE'S OWNERS MANUAL STATES THAT REFULE LIGHT COMES ON WHEN THERE IS ONLY 2.2 GAL LEFT IN TANK. AT REFUELING, VEHICLE ONLY ACCEPTS 9-10 GALLONS WITHOUT TOPPING OFF/ FORCING ADDITIONAL FUEL. VEHICLE WILL SHOW LESS THEN FULL TANK AT STARTUP AFTER REFUEL. WHEN BROUGHT TO DEALERS ATTENTION, I WAS ADVISED THAT TOYOTA WAS AWARE OF THE ISSUE AND NO FIX IS AVAILABLE AT THE TIME.

NHTSA ODI 11279430

SAFETY SENSING SYSTEM NOT FUNCTIONAL - SEE ATTACHED LETTER.

NHTSA ODI 11279293

THE 2 INCH MULTIFUNCTION DISPLAY ON THE 2019 TOYOTA RAVV4 IS CREATING A DANGEROUS CONDITION. THE GEE-WHIZ FUEL ECONOMY DATA IS PREDOMINANTLY DISPLAYED IN THE CENTER OF THE SCREEN WHILE THE IMPORTANT AND OFTEN USED CRUISE CONTROL SPEED SETTING IS IN A BARELY READABLE SIZED FONT. OTHER MORE USEFUL DATA IS ALSO DISPLAYED IN VERY SMALL FONT. TOYOTA SHOULD BE REQUIRED TO REPROGRAM AND UPDATE THE DISPLAY.

NHTSA ODI 11278599

WHEN FILLING MY GAS TANK THE FUEL SYSTEM DOES THE AUTO SHUT OFF BEFORE THE FUEL TANK IS FULL. THE FIRST FEW TIMES I FILLED THE NEW VEHICLE, I PUT THE NOZZLE BACK IN THE PUMP THINKING IT WAS FULL, BUT WHEN I STARTED MY CAR, THE FUEL GAUGE REGISTERED ABOUT 2-3 TICKS BELOW THE FULL LINE, SO MAYBE 7/8 FULL. THE NEXT FEW TIMES I CONTINUED TO FILL WELL PAST THE AUTOMATIC FUEL SHUT OFF AND PUT IN AT LEAST 2-3 GALLONS MORE. THIS GOES AGAINST ENVIRONMENT RECOMMENDATIONS BUT I SHOULD BE ABLE TO GET A FULL TANK OF GAS ON A NEW CAR, NOT JUST 9 GALLON ON A 14.5 GALLON TANK.

NHTSA ODI 11278752

PURCHASED RAV4 HYBRID IN MAY AND NOTICED THE CAR WOULD HAVE A SQUEAL/SQUEAK WHEN STARTING. EVENTUALLY WAS TOLD THE ROTORS WERE WARPED AND WAS 'FIXED' HOWEVER UPON DRIVING OFF I NOTICED THE BREAK ASSIST WAS NOT THE WAY IT WAS. IT WAS DELAYED IN BREAKING ESPECIALLY IF NEEDING TO BREAK SUDDENLY. CURRENTLY IS BEING INSPECTED.

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TRANS MISSION JERKS HARD AFTER I COME TO A COMPLETE STOP AND DRIVE AGAIN.

NHTSA ODI 11277809

CANNOT COMPLETELY FILL THE FUEL TANK WITHOUT MANUALLY FORCING THE FUEL AFTER THE PUMP SHUTS OFF. IT STOPS FILLING AT ABOUT 3/4 FULL OR ABOUT 9 GALLONS. THE FUEL TANK HOLDS 14.5 GALLONS. IT IS RISKY AND NOT SAFE TO MANUALLY FORCE FUEL INTO THE TANK TO GET IT FULL. YOU HAVE NO IDEA WHEN IT IS FULL UNTIL THE FUEL OVERFLOWS. FUEL OVERFLOW RISKS FIRE AND IS JUST ONE OF THE SAFETY ISSUES. I BEGAN NOTICING THIS ISSUE AFTER A COUPLE FILL UPS THIS PAST JULY. IT HAPPENS WITH EACH ATTEMPT TO REFUEL.

NHTSA ODI 11277439

THE TRANSMISSION IS VERY JERKY. IT SEEMS TO START IN 4TH GEAR AND IF I HAVE TO SPEED UP IN AN INTERSECTION, IT DOWNSHIFTS VIOLENTLY AND CAUSES A LOT OF JERKING WHILE DRIVING. NOT A GREAT EXPERIENCE AND WORRIED ABOUT THE LIFE OF THE TRANSMISSION.VEHICLE HAS 4200 MILES ON IT.

NHTSA ODI 11277130

VEHICLE WILL NOT ALLOW CONSISTENT FUEL FILL. PUMP OFTEN SHUTS OFF WELL SHORT OF FULL TANK. USUALLY STOPS AROUND 7/8 TANK. ATTEMPTING TO FILL THE TANK FULLY SOMETIMES RESULTS IN FUEL OVERFLOW AND SPILLAGE. IT IS IMPOSSIBLE TO CONSISTENTLY FILL THE TANK ANYWHERE NEAR FULL. AFTER A "FILL", I DRIVE 20 OR 30 MILES AND AM ALREADY AT A GAUGE LEVEL OF 3/4 TANK. THIS IS ON A HYBRID, WITH THE COMPUTER SHOWING 40+ MPG. THERE IS A FLAW IN THE FUEL SYSTEM THAT PREVENTS FILLING THE TANK COMPLETELY. MY ESTIMATE IS ROUGHLY 1.5-2 GALLONS BELOW FULL IS WHEN THE PUMP SHUTS OFF.

NHTSA ODI 11277217

EVER SINCE I FIRST DROVE MY RAV4 OFF THE LOT, I NOTICED IT HAD A RANGE OF 580 MILES TO EMPTY. I'VE NEVER SEEN THAT EVER SINCE THE FIRST TIME I SAT IN THE CAR. WHEN I WENT TO THE FUEL PUMP, I WAS ONLY ABLE TO GET IN NO MORE THAN 10 GALLONS AND MY METER WOULD ALWAYS SHOW 2 TICKS BELOW FULL, WHICH IS ABOUT 3/4 OF THE METER GAUGE. THIS HAPPENED MULTIPLE TIMES, SO I TRIED PUMPING IN MORE GAS AFTER IT AUTO SHUTOFF AND EACH TIME IT WOULD PUMP A BIT AND THEN STOP. IF I TRICKLED GAS INTO THE CAR, IT WOULD FILL UP EVENTUALLY AND THE NEEDLE WOULD FINALLY SHOW THE NEEDLE PAST FULL AND DTE OF 530 MILES TO EMPTY. EVENTUALLY I KEPT HAVING THE SAME PROBLEM SO I BROUGHT IT TO THE DEALER TO GET IT SERVICED. FUEL EVEN SPILLED OUT OF MY TANK ONCE AND GOT ONTO MY CLOTHES WHEN FILLING UP MY TANK. THEY COULDN'T FIX IT SO THEY HAD ME COME BACK LATER AND REPLACED MY ENTIRE FUEL TANK AT MY 5K MILE SERVICE. AFTERWARDS, MY TANK SEEMED TO FILL CLOSER TO FULL, BUT I NOTICED IT'S ACTUALLY STILL A BIT BELOW FULL. ALSO EVEN WHEN DRIVEN TO 0 MILES LEFT AND THE LIGHT BEING ON, I COULDN'T GET MORE THAN 10.5 GALLONS INTO THE TANK, AND IT WOULD ALSO SHOW THE NEEDLE A BIT BELOW FULL. THIS LED ME TO TRY AND DRIVE MY CAR AND FORCE IT TO EMPTY EVEN THOUGH IT'S NOT RECOMMENDED. I PUT A 2.5 GALLON SPARE FUEL CONTAINER IN MY BACKSEAT AND DROVE IT UNTIL I REACHED 120 MILES PAST THE EMPTY MARK, AND MY CAR TOLD ME TO PULL OVER WHEN IT'S SAFE AND TO GET FUEL. I PUT IN 0.2 GALLONS AND WAS THEN ABLE TO DRIVE TO THE CHEVRON NEARBY AND PUMP IN ABOUT 14.055 GALLONS INTO THE CAR. EVEN THEN, MY NEEDLE WAS JUST AT THE FULL MARK AND NOT PAST IT. I NOTICED THAT IN USUALLY ABLE TO PUT IN ANOTHER 1.5-2 GALLONS INTO THE CAR AFTER IT AUTO SHUTS OFF AT THE PUMP. I DON'T KNOW WHAT ELSE TO DO SINCE THEY ALREADY REPLACED MY FUEL TANK ALREADY AND I HAD TO DRIVE A TOYOTA SIENNA AROUND FOR A FEW DAYS

NHTSA ODI 11271649

UNABLE TO FILL GAS TANK TO IT'S FULLEST CAPACITY. I FIND I HAVE FILL UP VERY SLOWLY, QUITS FILLING ON AN EMPTY TANK AT 8 GALLONS, ONCE I WAS ABLE TO GET 10 GALLONS IN. FUEL TANK NEVER WILL SHOW THAT IT IS FULL. ALSO, THE CAR WILL TELL ME HOW MANY MILES I HAVE LEFT TO DRIVE. 2 TIMES I WAS ABLE TO GET IT OVER 500 MILES BUT MOST OF THE TIME IT IS UNDER 450. I REALLY DON'T BELIEVE I EVER GET THE FULL MILES LISTED.

NHTSA ODI 11271685

THE DRIVER SIDE MIRROR ON MY 2019 RAV 4 ADVENTURE SHAKES/RATTLES WHEN DRIVING. IT MAKES LOOKING THROUGH THE MIRROR BLURRY. THIS HAPPENS AT HIGHWAY SPEEDS, EVEN ON SMOOTH PAVEMENT. IN THE CITY ON CITY STREETS BUMPS ALSO ADD TO THIS ISSUE. I HAVE TAKEN THIS TO TOYOTA AND MY DEALER HAS REFUSED TO FIX THIS ISSUE. I FIRST COMPLAINED ABOUT THIS THE DAY I PURCHASED THE VEHICLE AND WAS ASSURED IT WOULD BE SOMETHING THEY WOULD FIX. THAT HAS NOT HAPPENED. THIS IS A SAFETY ISSUE. I CANNOT SEE CLEARLY INTO THE MIRROR SO I CAN SEE THINGS BEHIND ME WHEN DRIVING.

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GAS TANK IS SUPPOSED TO BE 14.5 GALLONS BUT UNABLE TO FILL MORE THAN 10 GALLONS AT A TIME (FROM ALMOST EMPTY). AFTER FILLING UNTIL THE GAS PUMP STOPS (ON ITS OWN), GAUGE READS APPROX 1 LINE BELOW F. WHEN STARTING WITH A FULL TANK OF GAS, I CAN ONLY GET 370 MILES BEFORE THE GAS WARNING LIGHT COMES ON AND GAUGE APPEARS CLOSE TO EMPTY.

NHTSA ODI 11270661

I CAN'T COMPLETELY FILL UP MY 2019 RAV4 HYBRID FUEL TANK. THE FUEL PUMP ALWAYS STOPS WAY TOO EARLY AT AROUND 11 GALLONS (ESTIMATION), EVEN THOUGH THE CARS FUEL TANK FITS 14.5 GALLONS. SO I CAN ONLY USE AROUND 80%-90% OF MY FUEL TANK CAPACITY. HAPPENS EVERY TIME AT EVERY GAS STATION. SEE ATTACHED PICTURE. IT SHOWS THE DIGITAL FUEL LEVEL REPORTED FROM MY CAR TO THE TOYOTA CONNECTED SERVICES AFTER A GAS STOP.

NHTSA ODI 11270730

TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT NOTICED THAT THE VEHICLE WOULD ONLY FILL UP TO THREE FOURTHS OF A TANK WITH FUEL AS OPPOSED TO THE FULL TWELVE GALLONS THAT SHOULD BE REQUIRED. THE CONTACT TOOK THE VEHICLE TO MAGIC TOYOTA (21300 HWY 99, EDMONDS, WA 98026, 206-395-9200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS NOT REACHING ITS FULL FUEL CAPACITY. THE DEALER WAS AWARE OF THE FAILURE, BUT DID NOT HAVE A REMEDY. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 1910072815. THE CONTACT INFORMED THE MANUFACTURER THAT HE WOULD LOOK INTO HAVING THE VEHICLE PURCHASED BACK DUE TO THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 350.

NHTSA ODI 11270856

THE GAS TANK WILL NOT FILL COMPLETELY, EVEN WHEN FUEL GAGE SAYS 30 MILES TO EMPTY AND LESS THAN A QUARTER OF A TANK REMAINING. I AM ONLY ABLE TO FILL MAX 9.5 GALLONS (SPEC SAYS TANK IS 14.5 GALLONS). AFTER PUMP CLICKS SUGGESTING THE TANK IS "FULL", THE FUEL GAUGE IN THE CAR DOES NOT REACH "FULL" MARKING, RATHER HALF WAY BETWEEN 3/4 AND A FULL TANK. I HAVE BROUGHT THE VEHICLE TO THE DEALERSHIP AND THEY ARE UNAWARE OF ANY SIMILAR PROBLEMS ALTHOUGH SEVERAL COMPLAINTS HAVE BEEN MADE REGARDING THIS PROBLEM BOTH TO NHTSA AND TOYOTA CORP. THEY DO NOT HAVE ANY FIXES FOR THIS PROBLEM. THIS IMPAIRS THE USE OF THE VEHICLE AS THE AMOUNT OF GALLONS IN THE CAR IS NEVER ACTUALLY KNOWN, AS WELL AS AFFECTS THE MARKET VALUE OF THE CAR AS IT IS MARKETED AT 14.5 GALLON TANK WITH ~500 MILES PER TANK. I CAN BARELY GET 380 MILES A TANK. THIS CAR WAS PURCHASED A MONTH AGO, BRAND NEW. I HAVE MADE SEVERAL STOPS AT THE GAS STATION AS MY DAILY COMMUTE IS APPROXIMATELY 90 MILES ROUNDTRIP. THE TANK HAS NOT FILLED COMPLETELY ONCE SINCE THE PURCHASE OF THIS CAR.

NHTSA ODI 11270371

TOYOTA ADVERTISES THE RANGE OF ITS 2019 RAV4 HYBRID AS AROUND 550 TO 590 MILES ON A FULL TANK OF GAS, OF WHICH THE CAPACITY IS 14.5 GALLONS. HOWEVER, I'VE BEEN DRIVING MINE FOR 2 MONTHS NOW AND HAVE YET TO REACH THE 400 MILES MARK EVEN WHEN AVERAGING 40MPG FUEL ECONOMY. THE FUEL GAUGE ALWAYS STOPS AT OVER ONE BAR FROM FULL. THIS IS A WELL-KNOWN DEFECT AND HAS BEEN WIDELY DISCUSSED AND COMPLAINT ON MANY FORUMS. SO FAR TOYOTA AND ITS DEALERSHIPS HAVE FAILED TO ADDRESS THIS ISSUE AND THE MOST COMMON ANSWER CUSTOMERS USUALLY GET IS "THERE'S NO SUCH PROBLEM, TRY ANOTHER GAS PUMP". THIS IS SIMPLY UNACCEPTABLE COMING FROM SUCH A LARGE AND REPUTABLE AUTOMAKER SUCH AS TOYOTA!

NHTSA ODI 11270527

THE FUEL TANK DOES NOT FILL COMPLETELY SO YOU DO NOT GET THE FULL MILEAGE RANGE OF 41 MPG AS ADVERTISED.

NHTSA ODI 11270114

MY FUEL TANK IS 14.5 GALLONS AND IT WILL NOT ALLOW MORE THEN 9.5 GALLONS INTO IT EVEN WHEN VEHICLE HAS BEEN RUN DOWN TO EMPTY. THIS HAS BEEN CONSISTENT SINCE PURCHASING THE VEHICLE IN AUGUST. THE TANK SIZE AND MPG ARE INCORRECT IN REGARDS TO WHAT WAS ADVERTISED.

NHTSA ODI 11270163

RENTAL VEHICLE AFTER 10/15/MINUTES OF DRIVING -YOU HAD TO USE BOTH HANDS ON STEERING WHEEL VEHICLE WANTED TO DRIFT IN AND OUT OF LANE OF TRAVEL-VERY HARD TO STEER OFTEN REFERD TO AS WHITE KNUCKLE DRIVING INTERSTATE SPEEDS 70MPH-PASSENGER SEAT WAS NOT LOCKING -SEAT WAS TRAVELING BACK AND FORTH.WE WERE HIT FROM THE REAR.ALL TRAFFIC HAD STOPPED- IT WAS THEN DISCOVERED THAT PASSENGER AND DRIVERS SEAT BELTS WERE NOT WORKING THEY WERE NOT ENGAGING LOCKING DEVICE

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UNABLE TO COMPLETELY FILL THE GAS TANK WHEN REFUELING. PUMP SHUTS OFF WHEN TANK IS APPROXIMATELY 7/8 FULL AND AM FORCED TO "TOP OFF" TO COMPLETELY FILL TANK.

NHTSA ODI 11269329

I BOUGHT MY BRAND NEW CAR IN AUG 2019. A 2019 TOYOTA RAV4 HYBRID XSE. MY FUEL GAUGE DOES NOT GO ALL THE WAY TO FULL WHEN I FILL UP ON GAS. I NOTICED THIS AFTER HAVING THE CAR FOR 1 MONTH. I MADE AN APPOINTMENT FOR SERVICE AND TOOK THE CAR IN. THE SERVICE EMPLOYEE SAID THAT TOYOTA IS AWARE OF THE PROBLEM AND THERE IS NO FIX. HE SAID THERE WAS NO REASON TO LEAVE MY CAR WITH THEM. I CALLED TOYOTA CORP THE NEXT DAY AND THEY SAID THERE IS NO RECALL FOR THIS ISSUE, AND THAT THEY HAVE NEVER BEEN NOTIFIED BY NHTSA FOR THIS ISSUE. BECAUSE THE GAUGE NEVER FILLS TO THE SAME SPOT EVERY TIME, THERE IS NO WAY TO KNOW WHAT MY TRUE MPG IS. SO, THIS ISSUE COULD INVOLVE FALSIFYING THE MPG OF THE HYBRID. BUT BECAUSE NO ONE IS INTERESTED IN REVIEWING FURTHER, THERE IS NO WAY OF TELLING HOW BAD THE PROBLEM IS. I HAVE ANOTHER APPOINTMENT TO BRING MY CAR BACK INTO THE SERVICE DEPARTMENT TO LOOK AT THE CAR. THIS IS A VERY WIDE SPREAD ISSUE WHEN LOOKING ONLINE TO THE COUNTLESS OTHER CAR OWNERS EXPERIENCING THE SAME ISSUE. ATTACHING AN EMAIL I JUST RECEIVED FROM THE SERVICE EMPLOYEE THAT I SPOKE TO, SHOWING THAT THE DEALERSHIP IS WELL AWARE OF THIS ISSUE AND THERE NOT BEING A FIX. YET, THEY HAVE NOT STOPPED SELLING THIS CAR, AND ARE LIKELY NOT NOTIFYING THE CUSTOMERS OF THE POTENTIAL ISSUE. I WILL BE SEEKING CAR REPLACEMENT FROM TOYOTA. THIS IS A BRAND NEW CAR. I SHOULD NOT HAVE TO WAIT FOR A RECALL TO COME OR NOT COME. I AM WILLING TO PROVIDE ANY INFORMATION NEEDED FOR YOU TO PROCEED WITH THE RECALL FOR ALL CUSTOMERS THAT HAVE GOTTEN NOWHERE WITH TOYOTA.

NHTSA ODI 11269446

DIFFICULTY GETTING THE FUEL TANK FILLED. THE GAS CLICKS OFF AT ABOUT 3/4 TANK. TO FILL REQUIRES MULTIPLE TIMES OF TOPPING OFF WITH MULTIPLE TIMES IT CLICKS OFF. OFTEN 2 TO 3 GALLONS CAN BE ADDED AFTER THE FIRST CLICK OFF. THIS OCCURS AT MULTIPLE DIFFERENT STATIONS REGARDLESS OF FILL SPEED. ALSO FUEL MILES TO EMPTY HIGHLY INACCURATE. DEALER CLAIMS NO FIX AVAILABLE AT THIS TIME!!!

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CAR DOEST NOT MOVE RIGHT AWAY AT A STOP EVEN WHEN STEPPING ON THE ACCELERATOR AT 3-4 RPM. VERY DANGEROUS WHEN YOUR IN THE INTERSECTION WHEN TURNING LEFT OR WHEN CROSSING THE STREET. SEEMS LIKE THE TRANSMISSION SLIPS

NHTSA ODI 11269095

UNABLE TO COMPLETELY FILL GAS TANK TO FULL ON 2019 TOYOTA RAV4 HYBRID LIMITED. CAN ONLY PUT 9 GALLONS IN 14 GALLON TANK (CAPACITY IN MANUAL) WHEN TANK IS EMPTY. DEALER SUGGESTS "TOPPING" OFF WHICH HAS ALREADY RESULTED IN A FUEL SPILL AT THE GAS STATION. REPORTED ISSUE TO DEALER AND TOLD THAT TOYOTA IS AWARE OF THE ISSUE BUT CURRENTLY DOES NOT HAVE A FIX. THIS IS BOTH A USER SAFETY AND ENVIRONMENTAL SAFETY ISSUE AND IS *EXTREMELY* COMMON TO 2019 HYBRID RAV4 USERS PER USER GROUPS ON THE INTERNET.

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