What 869 owners told NHTSA about the 2019 Toyota RAV4 Plug-in Hybrid

THE FUEL TANK TANK DOES NOT FILLING UP COMPLETELY AND GIVES MISLEADING INFORMATION THAT IT IS FULLY FILLED UP WHEN IN FACT IT IS ABOUT 3-4 GALLONS SHORT. THE GAS STATION PUMP AUTOMATICALLY STOP EVEN THE GAS TANK WAS NOT FULLY FILLED UP

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SHORTLY AFTER PURCHASE AUGUST 2109 I NOTICED THE FUEL TANK WOULD ONLY HOLD ABOUT 8 GALLONS OF GAS FROM EMPTY. I CALLED THE DEALER AND THEY WERE UNAWARE OF ANY PROBLEMS. I TOOK THE CAR IN AWHILE LATER AND WAS TOLD TOYOTA WAS WORKING ON A FIX AND WOULD CALL ME WHEN IT WAS SOLVED. I WAITED A COUPLE OF MONTHS AND CALLED TOYOTA CUSTOMER SERVICE. THEY SAID THEY COULD PUT IN A NEW FUEL TANK BUT IT PROBABLY WOULDN'T CORRECT THE ISSUE AND WHEN THEY'RE FIX CAME OUT THEY WOULD CONTACT ME. THEY WERE CORRECT THE PROBLEM STILL EXISTS. I'VE WAITED PATIENTLY AND THE CAR IS NOW 1 YR OLD. I CALLED TOYOTA CUSTOMER SERVICE AND WAS TOLD NO FIX YET. I ASKED THE REPRESENTATIVE IF SHE COULD GIVE ME THAT IN WRITING AND SHE REFUSED. I LET HER KNOW THAT TOYOTA SOLD ME A PRODUCT THAT WAS NOT AS ADVERTISED ON FUEL RANGE AND TANK CAPACITY. A QUESTION TO NHSTA WOULD BE IF WHEN THIS VEHICLE WAS SAFETY CERTIFIED WAS IT DONE WITH A FUNCTIONING FUEL TANK OR THEIR DEFECTIVE TANK? CAN THIS PROBLEM CAUSE A SAFETY ISSUE.?

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MY 2019 RAV4 LE HAS A 14.5 GALLON FUEL TANK AND ONLY TAKES ABOUT 8 TO 9 GALLONS OF GAS WHEN I FILL UP FROM EMPTY. WHEN I FIRST PURCHASED THE VEHICLE I WAS GETTING 450 MILES PER FULL TANK AND NOW THE MOST I GET IS 330. I TOOK THE CAR TO THE DEALER AND THEY SAID THAT IT WAS NORMAL EVEN THOUGH MY CAR WAS GETTING 22 MILES TO THE GALLON AND NOT 26 MPG WHICH WOULD BE ON THE LOW END.

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THE SUNROOF ON MY 2019 TOYOTA RAV 4 EXPLODED WHILE DRIVING ON THE HIGHWAY. NO OTHER CARS OR PEOPLE WERE ANYWHERE NEARBY. NOTHING HIT THE SUNROOF. IT EXPLODED SUDDENLY AND SOUNDED LIKE WE WERE SHOT AT.

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ON MARCH 14, 2020, AND AT 12:30 PM, I CRASHED INTO THE FRONT OF A PARKED SMALL SUBARU SUV ON MY PRIVATE COMMUNITY STREET, WHICH WAS AT LOW-SPEED (10 MPH) BUT THE FRONT OF MY CAR WAS BADLY DAMAGED AND COST ME ABOUT $17,000 TO FIX IT! WHILE NOTHING HAPPENED TO THE OTHER VEHICLE EXCEPT SOME MINOR SCRATCHES ON ITS FRONT BUMPER! ALSO, MY LEFT LEG WAS INJURED BECAUSE OF THE HARMFUL KNEE AIRBAG, AND GOD KNOWS WHAT WOULD HAVE HAPPENED TO ME IF THE ACCIDENT WAS AT A HIGHER SPEED, OR ON THE FREEWAY? OR WHAT WILL HAPPEN TO ME IF ANOTHER ACCIDENT HAPPENS IN THE FUTURE AT A HIGHER SPEED, OR ON THE FREEWAY? SO, I SENT A COMPLAINT LETTER TO TOYOTA AND ASKED THEM TO RETURN THE CAR AND CANCEL MY CONTRACT WITH TOYOTA FINANCIAL SERVICES. BUT THEY DENIED MY COMPLAINT AND SAID THAT THEY DO NOT BELIEVE THE CONCERN IS THE RESULT OF A DEFECT IN MATERIALS OR WORKMANSHIP! WHILE I HAD TOLD THEM THAT MY COMPLAINT AND CONCERN IS ABOUT SAFETY ISSUES AND THAT VEHICLE IS NOT SAFE AT ALL, BECAUSE THE BODY OF THE VEHICLE IS VERY WEAK AND CANNOT SAVE MY LIFE IF ANOTHER ACCIDENT IS LIKELY TO OCCUR IN THE FUTURE AT A HIGHER SPEED, OR ON THE FREEWAY. AND AFTER THAT ACCIDENT, I CANNOT TRUST MY CAR ANYMORE, BUT THEY JUST IGNORED ME! I STILL CANNOT BELIEVE THAT A MINOR ACCIDENT CAN CAUSE THAT MUCH DAMAGE TO MY CAR, WHILE THE CAR I CRASHED INTO WAS NOT DAMAGED AT ALL! THE PICTURES OF THE CARS AND MY INJURED LEG ARE AVAILABLE UPON REQUEST.

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PASSENGER SEAT HEAT WARMER ISN'T WORKING CORRECTLY ON LOW OR HIGH THE SEAT STAYS COLD AND I TIRED KEEPING IT ON FROM 15-45 MINUTES AND IT STAYS COLD.

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WATER STAINS ON THE INTERIOR HEADLINER WHERE THE PLASTIC A-PILLAR COVER MEETS THE ROOF. THIS APPEARS ON BOTH SIDE OF THE CAR. THE WATER LEAKS ALL THE WAY DOWN TO THE FLOOR NOT THE DRIVER AND PASSENGER SIDE. THERE IS A LOT OF ELECTRONIC WIRES / CONNECTORS / SIDE AIRBAGS AND DRIVER DASH PANEL AND THEY ALL GET WET AND APPEAR THEY GET CORRODED THUS IMPAIRING FUNCTION OF THE CAR AND CREATE DANGER OR UNEXPECTED BEHAVIOR OF THE CAR. THE ISSUE APPEARS TO BE A PIN THAT MOUNTS THE ROOF RAILS TO THE BODY OF THE CAR. WATER WILL LEAK INSIDE THE CAR AFTER RAIN OR CAR WASH. THE ISSUE APPEARS WHEN CAR IS STATIONARY AND WHILE IN MOTION BUT DURING MOVEMENT WATER LEAKS FASTER.

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MY 2019 MY 2019 ADVENTURE IS MAKING A GROANING SOUND WHEN I ACCELERATE CONSERVATIVELY BETWEEN 20-30 MPH. THIS HAPPENS PROBABLY 50% OF THE TIME. SEEMS TO BE THE AWD SYSTEM. THERE IS A BULLETIN REGARDING IT: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10169438-9999.PDF . IT'S AN ONGOING PROBLEM. SEEMS LIKE THIS SHOULD BE A RECALL.

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THE CAR HAS STALLED TWICE OUT OF THE BLUE. IT WAS TAKEN TO THE SHOP, AND THEY SAID THE VAPOR LOCK HAD GAS IN IT. THEY WANTED TO CHARGE $1000. THE EXCUSE WAS WHEN IT IS HOT OUTSIDE YOU RUN THE RISK OF GAS GETTING INTO THE VAPOR LOCK EVERY TIME YOU FILL UP... THAT IS BULL. IT STALLED IN MOTION TWICE ON A CITY STREET.

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MOANING, BUZZING NOISE OF FRONT DIFFERENTIAL WHEN ACCELERATION TO 35MPH, ALSO UPON DECELERATION, ESPECIALLY WHEN CAR IS HOT.

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TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT AT START-UP SEVERAL WARNING LIGHTS ILLUMINATED. THE WARNING LIGHTS ILLUMINATED INCLUDED THE ABS, POWER STEERING, HEADLAMPS, BACK-UP CAMERA, PARKING SUPPORT BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT MONITORING, DRIVE START CONTROL SYSTEM, PARKING BRAKE ASSIST, SRS, AIR BAGS AND PRE- COLLISION ASSIST. THE VEHICLE WAS TOWED TO MAC HAIK TOYOTA (2112 GULF FWY S, LEAGUE CITY, TX 77573; (281) 338-9700). THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE MADE TO TOW THE VEHICLE DUE TO THE PARKING BRAKE FAILURE. THE DEALER REPAIRED OR REPLACED THE ABS CONTROL, ECU, BRAKE ACTUATOR, PASSENGER'S SIDE REAR WHEEL SPEED SENSOR AND WHEEL BEARING HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER INSTALLED NEW TERMINALS 17 AND 18, AND SOLDERED THE WIRING HARNESS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS AGAIN RETURNED TO THE SAME DEALER WHERE THE CHARCOAL CANISTER WAS REPLACED. THE DEALER ALSO ORDERED AN ENGINE COMPUTER SYSTEM TO PERFORM A REPLACEMENT REPAIR TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,293.*DT

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TOYOTA RAV4 2019 DON'T HAVE A CAR BUMPER THAT PROTECTS THE CARE WAIL PARKING OR IN THE PARKING LOT IT HAS A PLACK COVERING THE LOWER PART OF THE CAR AND IN THE SAME LEVEL AS THE FIBERGLASS ON THE UPPER PART SO IF ABUT TO HIT A WALL YOU GET THE CAR BODY AT THE SAME TIME AS THE BUMPER IN NEW YORK STATE REQUIRE CARES TO HAVE BUMPER PLUS ALL THE SENSITIVE PARTS IN THIS CARE ARE BEHIND THE BUMPER TO FIX IT COSTED ME $18000

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WE BOUGHT THE VEHICLE USED. WHEN WE TRY TO FILL THE GAS TANK UP IT WILL ONLY FILL UP ABOUT 3/4 OF THE WAY. THIS IS A RECURRING ISSUE WITH THE GAS TANK. WE TOOK IT TO TOYOTA WHO ONLY RESET THE COMPUTER. HOWEVER, WE ARE STILL HAVING THE SAME ISSUE. EVEN THOUGH TOYOTA IS AWARE THIS IS A COMMON ISSUE, THEY SAID THEY DO NOT PRESENTLY HAVE A FIX AND DON'T KNOW WHEN THEY'LL HAVE ONE. THE FUEL READING IS NOT ACCURATE AND WE ARE ALSO NOT GETTING THE FULL FUNCTIONALITY OF THE VEHICLE WE PURCHASED. WE WERE ALSO NOT MADE AWARE AHEAD OF TIME THAT THIS WAS AN ISSUE ON THE VEHICLE.

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THE VEHICLE KEY WILL NOT COME OUT OF THE IGNITION. THE VEHICLE WAS PLACE ON PARK, THE KEY WILL GO DOWN TO THE ACCESSORY POSITION. HOWEVER, WHEN THE KEY IS PUSHED IN TO REMOVE THE KEY, THE KEY WILL NOT MOVE TO THE OFF POSITION, SO THE KEY MAY BE REMOVED. *TR

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TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING AND SLOWING DOWN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO WELLESLEY TOYOTA (234 WORCESTER ST, WELLESLEY, MA 02481, 781-237-2970) WHERE THE MECHANIC RETRIEVED AN UNDISCLOSED FAULT CODE. THE CONTACT WAS INFORMED THAT THE CODE SHOWED A NON-SPECIFIC ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.

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BREAKS MAKE A CHIRPING NOISE WHEN YOU STEP ON THE BREAKS. MOST RECENTLY HEARD ON 6.26.20. *TR

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I AM HEARING CLICKING NOISE FROM STEERING WHEEL WHEN I MAKE TURNS AT LOW SPEED, SPECIALLY WHILE I AM APPLYING BRAKE (AND TURNING STEERING WHEEL). THE NOISE SOUNDS LIKE SOMETHING IS TOUCHING INSIDE THE STEERING! BUT IT IS NOT CONSTANT. MAYBE ELECTRIC MOTOR OR A COMPONENT IN STEERING WHEEL. *TR

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VEHICLE JERKS AFTER ACCELERATING FROM A "ROLLING STOP." IT SEEMS LIKE THERE IS AN ISSUE WITH THE THROTTLE - THERE SEEMS TO BE A DELAY WITH GOING, SO THE CAR JERKS TO KICK INTO THE SPEED IT SHOULD BE. I'VE TAKING MY CAR TO THE DEALERSHIP AT LEAST 3 TIMES TO RESOLVE THIS ISSUE, BUT THEY ALWAYS SAY THERE IS NOTHING WRONG WITH THE VEHICLE. *TR

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WHEN BRAKING THE VEHICLE TAKES LONG TO STOP AND THIS IS A BRAND NEW 2019 RAV4 ? IT ONLY HAS 5K MILES ON IT. I NOTICED A CLINKING SOUND WHEN TURNING RIGHT AND LEFT OR GOING OVER BUMPS. I RESEARCHED THIS AND THERE ARE SEVERAL RECALLS AND COMPLAINTS OF THE SAME ISSUE REGARDING THE LOWER CONTROL ARM REPLACEMENT DUE TO IT DETACHING FROM THE WHEEL HUB AND IT IS A SAFETY ISSUE! THERE IS ALSO A RECALL FOR A SAFETY ISSUE ON THE MOTOR TO BE REPLACED DUE TO CRACKS ON THE ENGINE BLOCK DUE TO MANUFACTURE OVERSIGHT! MY CAR WAS MANUFACTURED IN THE TIME FRAME OF THE RECALL MONTH OF MANUFACTURE??? THERE IS ALSO AN ISSUE ON THE REVERSE CAMERA SYSTEM GOING BLANK WHEN REVERSING? I RESEARCHED THIS AND THERE IS ALSO A RECALL ON THIS ISSUE? *TR

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WAS AT DRIVE THROUGH CASH MACHINE, STOPPED, PUT INTO PARK, DID MY TRANSACTION, PUT CAR INTO DRIVE LEFT TO GET TO STREET VIA A SIDE STREET. NOTED AT STOPS THAT THE BRAKES WERE HARD AS WHEN ABS IS NOT QUITE RIGHT. ON A TOWN STREET, TWO PEDESTRIANS STEPPED OUT INTO MY LANE OF TRAVEL. I PUT ON MY BRAKES, HARD. THE ENGINE REV'D AND CONTINUED FASTER AND I KEPT MY FOOT ON THE BRAKE, THE WOMEN GOT OUT OF THE LANE. I REALLY DON'T RECALL SEQUENCE, I WAS TERRIFIED (HAVE HAD A CAR RUN AWAY WITH ME LONG AGO). BUT I DO KNOW IT WAS REV'ING HARD, I WAS SO TERRIFIED I DID NOT NOTE IF ANY DASH LIGHTS WERE ON, OR WHAT THE TACH (?) WAS DOING. RAV WAS IN DRIVE, I PUSHED LEVER TO N AND FINALLY TO PARK AND THE ENGINE WAS SHUT DOWN. I HAD PULLED TO THE SIDE OF THE STREET, SO FIRED IT UP, AND IT WAS 'NORMAL' BRAKES NO LONGER HARD. I CAUTIOUSLY PULLED OUT INTO THE LANE AND MADE IT TO THE TOYOTA DEALER. IT TRIED ONE MORE TIME TO DO A REV WHEN I PUT THE BRAKES ON, BUT NOT LIKE THAT FIRST TIME AS I IMMEDIATELY TURNED IT OFF AND PUT INTO NEUTRAL/PARK. TOYOTA SERVICE PERSON SHOWED CONCERN AND DROVE THE RAV AROUND FOR ABOUT 10 MINUTES AND COULD NOT GET IT TO REPEAT THIS. HE THINKS MAYBE I SHOULD HAVE THE SHOP BYPASS THE AUTOMATIC STOP ENGINE THING, PERMANENTLY BUT THERE'S NOT LONGER A WAY TO DO IN NEWER RAVS. SO PUSHED THE A BUTTON TO TURN IT OFF AND FEAR DRIVING IT. SERVICE MAN WAS GOING TO CALL ME BACK IF HE COMES UP WITH ANYTHING. HE MAY NOT RECALL THE UNINTENTIONAL ENGINE REVS OF A FEW YEARS AGO IN TOYOTAS, WHICH CAUSED ACCIDENTS AND DEATHS. IT WAS NOT THE FLOOR MATS I ONLY HAVE THE RUBBER ONES, 'BOLTED DOWN". FIRST FEW WEEKS AFTER PURCHASE RAV MADE BEARING-LIKE GRINDING NOISES WHEN THE AUTO STOP WAS TURNED OFF SO TURNED IT BACK ON. WHEN A ON OR OFF, VEHICLE JERKS COMING TO A STOP AND WHEN MOVING FORWARD AFTER A STOP. CAR HAS <4000 MILES. BOUGHT NEW. *TR

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AS I DRIVE THE VEHICLE AND COME TO A STOP AND RE-ACCELERATE IT JERKS VIOLENTLY! IT FEELS LIKE IT DOES THIS AS IT'S ACCELERATING IN FIRST GEAR ONLY. THIS SEEMS TO BE A POTENTIAL TRANSMISSION ISSUE, BUT I'M NOT COMPLETELY SURE. *TR

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WHEN WE FIRST PURCHASED THE VEHICLE, WE USED TO BE ABLE TO FILL IT UP ALL THE WAY AND COMPLETELY NOW YOU CAN'T FILL IT UP ALL THE WAY. WHEN WE FIRST BOUGHT THE CAR, WE WERE ABLE TO GET ABOUT 450 MILES WITH A FULL TANK OF FUEL. NOW, WHEN WE GO TO FILL UP, WE ONLY GET ABOUT 350 MILES FOR A FULL TANK WHEN FILLING UP THE TANK DOESN'T ALLOW US TO FILL THE TANK UP COMPLETELY THIS IS VERY UNUSUAL! *TR

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UNABLE TO FILL GAS TANK FULLY IN ADDITION TO DISPLAYED RANGE BEING INACCURATE. TANK ONLY FILLS ABOUT 3/4 WITH AVERAGE DISTANCE TO EMPTY READING ABOUT 350 MILES, WHICH IS ACTUALLY MORE THAN THE DISTANCE WE ARE ABLE TO TRAVEL BEFORE NEEDING TO REFUEL. *TR

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1) WHILE DRIVER APPLIES THE BRAKE PEDAL TO BRING VEHICLE TO A COMPLETE STOP ON A CITY STREET, AT A POINT APPROXIMATELY BETWEEN 1500 AND 1000 RPM, THE VEHICLE ATTEMPTS TO ACCELERATE UP TO APPROXIMATELY 2000 RPM WHILE THE BRAKE PEDAL IS BEING PRESSED, FOR A DURATION OF APPROXIMATELY 1-2 SECONDS BEFORE DISENGAGING AND DECELERATING. 2) WHILE THE VEHICLE IS STOPPED AND IDLING IN A PARKING LOT, AT APPROXIMATELY 1000 RPM, WITH THE TRANSMISSION IN THE DRIVE (D) POSITION, WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ATTEMPTS TO ACCELERATE TO APPROXIMATELY 1500 RPM FOR APPROXIMATELY 1 SECOND AND LURCH FORWARD AND THEN DISENGAGES AND DECELERATES BACK TO IDLE AS LONG AS THE BRAKE PEDAL REMAINS DEPRESSED.*DT*JB

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I NOTICED THAT IS A DRIP OF OIL UNDER THE CAR. LOOKS LIKE IT'S COMING FROM THE ENGINE. *TR

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