What 869 owners told NHTSA about the 2019 Toyota RAV4 Plug-in Hybrid

UNABLE TO FILL TANK TO PROPER AMOUNT STATED IN THE MANUAL. PUMP CLICKS OFF PRIOR TO THE TANK FILLING BUT IT SAYS IT IS FULL. MILEAGE TO EMPTY IS LESS THAN STATED WHEN PURCHASED. RAN OUT OF FUEL WHILE DRIVING! THIS IS A KNOWN ISSUE AND TOYOTA IS GIVING RUN AROUND TRYING TO GET IT FIXED. DEALERSHIP CLAIMS THEY CAN'T DUPLICATE IT.

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GAS TANK WILL NOT FILL UP IN THE HYBRID MODEL. IT STOPS AT AROUND 8 GALLONS, LEAVING ALMOST 1/4 TANK CAPACITY. THIS HAS BEEN THE SITUATION SINCE I BOUGHT THE CAR. THE DEALER IS AWARE AND VERIFIED THE ISSUE

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FUEL GUAGE DOES NOT WORK. IT SHOWS EMPTY WHEN THERE IS GAS IN THE TANK

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ON DEC 14, 2020 I RECEIVED AN INTERIM NOTICE FROM TOYOTA CONCERNING MY 2019 RAV 4. I BOUGHT THE CAR NEW (LEFTOVER) ON MAY 29, 2020. WHEN I RECEIVED THE INTERIM RECALL I HAD HAD THE CAR FOR ALMOST SEVEN MONTHS WITH APPROXIMATELY 3500 MILES ON THE ODOMETER. SUBJECT OF RECALL: VEHICLE MAY STALL WHILE DRIVING. "THE VEHICLE MAY STOP OPERATING (STALL) AND THE DRIVER WOULD BE UNABLE TO RESTART IT". "IF A VEHICLE STALL OCCURS WHILE DRIVING, THIS COULD INCREASE THE RISK OF A CRASH". "WE WILL NOTIFY YOU AGAIN WHEN THE REMEDY IS AVAILABLE".I HAVE DONE EXTENSIVE RESEARCH SINCE IT INVOLVES MY SAFETY AS THE DRIVER. AS STATED THERE IS NO REMEDY. THE 'LIST' AT TOYOTA WAS STARTED IN JAN OF 2020 FOR AFFECTED MODELS. MY CAR WAS ADDED TO THE LIST IN OCT WHICH MEANS I DROVE FOR TWO MONTHS BEFORE BEING NOTIFIED OF A VERY SERIOUS RECALL. THE REPAIR PLAN IS DIVIDED INTO PHASES. MY RAV 4 WAS PHASE 10 (!!) BUT HAS BEEN MOVED TO PHASE 11. THE TARGET DATE FOR REPAIR IS LATE MARCH BUT SINCE THERE IS NO FIX FOR THE PROBLEM I DOUBT THIS DATE IS FEASIBLE. AFTER A LOT OF BACK AND FORTH WITH TOYOTA VIA THE DEALERSHIP AND MY INSISTENCE THAT THE CAR IS A DANGER TO DRIVE, ESPECIALLY ON HIGHWAYS, I LEFT MY CAR AT THE DEALERSHIP AND RECEIVED A LOANER. I AM A 70 YEAR OLD WIDOW AND SPENDING $36,000 FOR A CAR WAS A VERY BIG DECISION. I AM STILL MAKING MONTHLY PAYMENTS ON A VEHICLE SITTING AT THE DEALERSHIP INDEFINITELY.I HAVE SPOKEN WITH TOYOTA REPRESENTATIVES ABOUT REPURCHASING THE CAR FOR THE PURCHASE PRICE BUT APPARENTLY THEY RARELY DO THIS. THE FACT THERE IS NO REPLACEMENT PART LEADS ME TO CONCLUDE TOYOTA IS RECKLESS AND UNCARING ABOUT THE LIVES OF ITS BUYERS. I HAVE DEALT WITH MANY RECALLS IN MY LIFETIME BUT NOTHING AS FRIGHTENING AS THIS. I FEEL STRONGLY TOYOTA HAS A RESPONSIBILITY TO THE CONSUMER TO OFFER A MONETARY (REPURCHASE PRICE) SOLUTION TO THE INTERIM RECALL . (I DON'T KNOW HOW TO UPLOAD)

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TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT WHILE IDLING AT 35 MPH, THE VEHICLE ACCELERATED FORWARD WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO VENICE TOYOTA (900 US-41 BYP, VENICE, FL 34285; (941) 484-9000) WHERE IT WAS CONFIRMED THE VEHICLE WAS WORKING AS DESIGNED AND THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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RECEIVED NOTICE FROM TOYOTA IN OCTOBER REGARDING DEFECT IN LOW PRESSURE FUEL PUMP. HAVE NOT RECEIVED ANY INFORMATION SINCE.

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SOME TIMES AT TAKE OFF ENGINE SHUDDERS AS IF TO DIE. AT TIMES WHEN STOPPED WITH CAR IN GEAR AND WINDOW DOWN CAN SMELL ANTIFREEZE. MY WINDOW IS HARDLY EVER DOWN. SOMETIMES EXITING THE CAR I CAN SMELL IT FAINTLY.

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MAKE A STRETCH NOISE WHEN I MAKE TURN SHARP ,AND STEERING BECOME STIFF

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COMPLAINT NUMBER 11282036, WHERE IS IT ON THE WEBSITE? THIS WAS MY COMPLAINT CONTACT ME TO LET ME KNOW, WHY IT IS NOT ON THE WEBSITE

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FUEL TANK WILL NOT FILL COMPLETELY. WHEN FUELING, THE PUMP CONSISTENTLY SHUTS OFF BEFORE TANK INDICATOR REACHES "FULL". TOYOTA IS AWARE OF THIS ISSUE BUT REFUSES TO FIX MY VEHICLE DESPITE THE CUSTOMER SUPPORT PROGRAM NOTIFICATION WHICH IS CURRENTLY OCCURRING. I VISITED MY DEALER WHO WAS ABLE TO FILL THE TANK BY REPEATEDLY ADDING SMALL AMOUNTS OF GASOLINE EACH TIME THE FUEL PUMP SHUT OFF. NEW JERSEY, WHERE I RESIDE, DOES NOT ALLOW FOR SELF-SERVICE FILLING AND IT IS NOT PRACTICAL, NOR SAFE, TO FILL THE VEHICLE IN THIS MANNER. TOYOTA ACKNOWLEDGES THAT THERE IS AN ISSUE WITH THE SHAPE OF THE FUEL TANK AND/OR THE FUEL SENDER GAUGE. GIVEN TOYOTA'S UNWILLINGNESS TO ADDRESS THIS KNOWN ISSUE, AND THE HAZARDOUS SITUATION CREATED BY REPEATEDLY RESTARTING THE FUEL PUMP AFTER EACH SHUT-OFF IN ORDER TO REACH "FULL" ON THE TANK, TOYOTA SHOULD BE MANDATED TO INITIATE A RECALL OF ALL AFFECTED VEHICLES, WHERE "AFFECTED" INCLUDES ALL VEHICLES THAT FAIL TO FILL THE TANK AFTER THE INITIAL SHUT-OFF OF THE FUEL PUMP.

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TWO MONTHS AGO I RECEIVED A RECALL PAPER. IN PURSUIT OF THIS, I TALKED TO SHORE TOYOTA THAT THE ENGINE RECALL PAPER HAS ARRIVED IN MY CAR AND I HAVE TO WORK FOR IT, BUT NOTHING HAS HAPPENED TILL NOW AND EVEN TODAY IT IS 1/5/21 THE PAPER HAS COME IN ITS FOR THAT, BUT IT IS NOT KNOWN WHEN THE WORK WILL BE DONE. I OFTEN CALL SHORE TOYOTA BUT THEY DON'T ANSWER THE SAME.

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BATTERY GOES DEAD AND REQUIRES A JUMP START AT LEAST TWICE A WEEK.ENERGENCY BRAKE DOES NOT ALWAYS RELEASE FIRST TIME.TRANSMISSION CLUNKS AND GRINDS WHEN SHIFTING.HAS BEEN TO TWO DIFFERENT TOYOTA DEALERS WHO TELL ME EVERYTHING IS FINE AND I DON'T DRIVE IT ENOUGH.BOUGHT IT NEW IN 2019 AND IT NOW HAS 2901 MILES ON IT.

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ROOF RACK IS LEAKING ON BOTH SIDES OF MY RAV4. I CAN'T GET ANY ASSISTANCE WITH GETTING IT FIXED. IT'S A 2019 WITH 58,000 ON IT. I HAVE SEEN SEVERAL POST WITH THE SAME ISSUE.

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CRUISE CONTROL AND OTHER SAFETY ISSUES RANDOMLY GO OFF LINE. WHEN DRIVING CRUISE CONTROL TURN OFF, AS DO THE ELECTRONICS. FURTHER, THE AUTOMATIC BRIGHT LIGHTS ARE RANDOM TO THE POINT I HAVE TO DISABLE THE SYSTEM. I HAVE PICS AND VIDEO, CANNOT CHANGE FORMAT, DON'T KNOW HOW.

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DEALERSHIPS THAT I HAVE CUPPING WITH MY TIRES AND A 27,000 MI SAID THAT THE TIRES WERE NO GOOD AND SHOULD BE REPLACED DOES A 50,000 MI TIRE AND IT HAS SPOTS THAT ARE LESS THAN 3/32 IN TREAD WEAR I WOULDN'T EVEN HAVE CHECKED THEM AT HALF THE TREAD LIFE OR HAVE THE SERVICE LIFE ON A TIRE THE MANUFACTURER KNOWS THESE TIRES AREN'T GOOD AND WON'T REPLACE THEM THE TOYOTA WILL NOT REPLACE THEM AND PEOPLE SHOULD KNOW THAT THESE TIRES ARE FAILING AFTER 25,000 MILES

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THE TIRES SLEEPS TO THE FRONT WHEN YOU TRY STEERING TO THE SIDES ETHER RIGHT OR LEFT AND THE TIRES MAKE HORRIBLE NOICE AND THE SLIP TO THE FRONT AND IF YOU DON'T BRAKE WHEN THE CAR SLIP TO THE FRONT YOU CAN HIT THE VEHICLE INFRONT OF YOU, LOOKS LIKE THEY MAKE THE STEERING ANGLE TO WIDE OR THE TIRES TURN TOO MUCH THAT INSTEAD OF MAKING A TURN THEY SLEEP TO THE FRONT AND THATS TOO DANGEROUS BECAUSE IT CAN CAUSE AN ACCIDENT

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CAR/SUSPENSION SQUEAKS OVER ANY BUMPS, DOWN HILLS, ETC. IT HAPPENS WHEN IN MOTION, AND HAS BEEN HAPPENING SINCE PURCHASED OFF THE LOT. I KNOW 2 OTHER RAV4 OWNERS THAT HAVE THE EXACT SAME NOISE AND ISSUE OCCURRING.

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RECALL FIX NOT AVAILABLE UNTIL LATE JANUARY POSSIBLY FEB. UNTIL THEN DRIVING WITH A POSSIBLE FUEL TANK FAILURE.

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SUSPENSION KNOCKING NOISES: OCCUR AT SLOW SPEEDS OVER IRREGULAR PAVEMENT PARTICULARLY DURING VEHICLE ROLLING, PITCHING AND HEAVING. EMANATE FROM THE VICINITY UNDER AND IN FRONT OF THE DRIVER SEAT AND ARE READILY DISCERNABLE BY BOTH DRIVER AND PASSENGERS. BRAKE CLICKING NOISES: OCCUR WHENEVER APPLYING LIGHT BRAKE PRESSURE. CUSTOMER HAS REPLICATED BRAKE CLICKING WHILE TEST DRIVING IDENTICAL RAV4 HYBRIDS.

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MY 2019 RAV4 ADVENTURE HAS A STRONG COOLANT SMELL, I FILLED THE RESERVOIR AND IN A FEW MONTHS GOT LOW LEVEL AGAIN, THE SMELL IS ONLY WITH THE ENGINE RUNNING, I DON'T SEE ANY LEAKS. IT'S ALSO MAKE A STRANGE NOISE IN LOW RPM, BETWEEN 1000 AND 2000 RPM

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HI I LEASED THIS CAR 1 YEAR AGO AND THE RECALL SCARY ME SO MUCH I HAVE KIDS AND I AM WORRIED CAN I USE A LEMON LAW TO GET OUT OF THIS LEASE AND GET ANOTHER ONE PLS HELP THANK YOU

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THERE IS A LARGE CHUNK AND GRIND NOISE COMING FROM THE FRONT END WHEN GOING INTO 4TH GEAR. BOTH UP SHIFTING AND DOWN SHIFTING. TOOK THE ISSUE TO TOYOTA, THEY SAID THEY WERE WAITING FOR MORE PEOPLE TO REPORT HE ISSUE BEFORE FIXING THE ISSUE.

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VEHICLE IS EQUIPPED WITH A LOW PRESSURE FUEL PUMP WHICH MAY STOP OPERATING. IF THE VEHICLE STALL OCCURS WHILE DRIVING, THIS COULD INCREASE THE RISK OF CRASH

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TL* THE CONTACT OWNS A 2019 TOYOTA RAV-4. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 10 MPH THE VEHICLE HESITATED, FAILED TO ACCELERATE AND CRASHED INTO A 2008 KIA SPORTAGE. THE DRIVER WAS ABLE TO DRIVE AWAY FROM THE SCENE. THERE WERE NO REPORTED INJURIES. A POLICE REPORT WAS FILED. THE CONTACT CALLED EASTERN SHORE TOYOTA (29732 FREDERICK BLVD, DAPHNE, AL 36526 (251) 250-0161) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED THE CONTACT TO LOCAL DEALER TO OBTAIN A LOANER VEHICLE. THE FAILURE MILEAGE WAS 4,500. THE CONTACT RECEIVED A NOTICE OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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MY BOUGHT MY VEHICLE BRAND NEW ON DECEMBER 10, 2019. ON OCTOBER 29, 2020 THE BATTERY STOPPED WORKING WITH ONLY 10K MILES. I CALLED TOYOTA AND TOLD THEM MY BATTERY NEEDED TO BE REPLACED. TOYOTA TOLD ME TO JUMP START THE CAR AND DRIVE THERE TO REPLACE THE BATTERY. I ADVISED MY CAR WAS STUCK IN THE GARAGE AND WE WOULD NEED SOMEONE TO TOW THE CAR. WHEN THE 'TOW' ARRIVED IT WAS ONLY A MAINTENANCE WORKER THAT JUMP STARTED THE VEHICLE AND SAID I WOULD NEED TO DRIVE IT MYSELF THERE. THE WORKER ADVISED ME OF THE DEFECTIVE BATTERIES FOR RAV4 AND OTHER MODELS. ONCE MY CAR WAS TURNED ON AND OUT OF THE GARAGE, I WAS PULLING OUT OF MY DRIVEWAY WHEN MY POWER STEERING LOCK WARNING SIGNAL FLASHED. I CALLED AND EXPLAINED I WAS AN HOUR FROM THE DEALERSHIP AND NEEDED MY CAR TOWED TO THEM AND THE WARRANTY I PAID FOR SHOULD COVER IT. SUBSEQUENT TO GETTING MY VEHICLE BACK, I RECEIVED PAPERWORK IN THE MAIL WITH A RECALL NOTICE ON 12/9/2020 EXPLAINING THE POSSIBILITY OF MY VEHICLE STALLING WHILE DRIVING, WHICH COULD INCREASE THE RISK OF A CRASH. I PULLED OUT MY PAPERWORK FROM THE TECH AND ON THE BOTTOM NOTES I NOTICED THE TECH WROTE 'INTERIM STATUS' EXPLAINING THAT I WAS ADVISED THERE IS CURRENTLY AN INTERIM RECALL NOTICE FOR THE VEHICLE, BUT CURRENTLY NO REMEDY. THIS INFORMATION WAS NEVER EXPLAINED OR GIVEN TO ME UNTIL THE RECALL NOTICE VIA MAIL ON 12/9/2020 EVEN THOUGH THE RECALL WAS DEFECT INFO REPORT WAS ISSUED ON MAY 20TH.

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