Jun 6, 2024Electrical systemBody & structure
On [XXX] at approximately 1230 pm my husband loaded my [XXX] child into the car. He shut the door then tried to open the driver site door. At that time the inside the car was 93 degrees. The car shut off. Telsa customer support was contacted multiple times. My husband expressed the urgency multiple times that there was a child under [XXX] who was stuck. There was no urgency with Telsa. We were told to contact 911 if we wanted to get our child out. There is no way to manually open the tesla model S door from the outside. At approximately 1300 911 was dispatched and the window was broken at 1330. The internal temperature of the car was approximately 110 F. She was assessed by the firefighers and determined that she did not need to go to the hospital for observation as my husband is a medical professional and her temperature was not severe enough to warrant observation. The sent a tow truck that arrived at approximately 1345. Tesla did expedite the tow truck. We were told multiple times there is absolutely no way to open an model S door manually from the outside. And given no options. We informed them we were at our house and had multiple tools. However we were unable to break the window on our own and had to call 911. My car was at the dealership [XXX] and shut down had not occurred prior to this, nor was this noted as a finding after the maintenance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11592780
Mar 10, 2022Electrical system
The contact owns a 2019 Tesla Model S. The contact stated that after he received an over-the-air (OTA) software update for his vehicle; the horn stopped working without warning. The contact had spoken to the service center where he was informed that they were awaiting the parts to service the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.
NHTSA ODI 11456104
Jul 12, 2021Electrical system
The contact owns a 2019 Tesla Model S. The contact stated while operating the vehicle, the display screen malfunctioned and would not operate. During the failure, the vehicle speed would not display, the turn signals, brake lights and hazard lights were also inoperable. The contact indicated that the failure was intermittent. The local dealer was notified of the failure and the contact was informed that a firmware update was needed to resolve the failure however, the update was not yet available. The manufacturer was also notified of the failure. The failure mileage was 500.
NHTSA ODI 11424376
Aug 6, 2019Electrical systemLights
ELECTRICAL PROBLEM ASSOCIATED WITH SOFTWARE UPDATE 2019.28.2 320FBAO. DOWNLOADED UPDATE AND FOLLOWING UPDATE ONE COULD HEAR SOLENOIDS OPENING & CLOSING FOLLOWED BY LEFT DAY TIME RUNNING LIGHT ILLUMINATING FOLLOWED BY RIGHT. DID A SOFT AND HARD RESET AND FACTORY RESET TO NO AVAIL. TOOK CAR INTO SERVICE CENTER AND UPDATE REMOVED AND TOLD TO RE ENTER UPDATE WHEN HOME. RE INSTALLED UPDATE AND SAME THING OCCURS. SPENT OVER AN HOUR TRYING TO FIND A NUMBER TO CALL TO TALK TO SOMEONE ABOUT THE PROBLEM. ON CHAT LINE TOLD TO DO ANOTHER HARD RESET AND THEN WAS DISCONNECTED. ATTEMPTED TO REESTABLISH A LINE OF COMMUNICATION WHICH IS VIRTUALLY IMPOSSIBLE. FINALLY, SENT AN EMAIL ASKING FOR HELP AND JUST RECEIVED THE PROVERBIAL WE RECEIVED YOUR MSG. AFRAID TO DRIVE THE CAR AND WORRIED THAT POSSIBLE FIRE MAY OCCUR. TESLA CUSTOMER SUPPORT IS NEXT TO NONE. OCCURRENCES WERE IN THE GARAGE WITH AND DISCONNECTED POWER, TURNED EVERYTHING OFF AND IT STILL CYCLED THROUGH THE DTRLS COMING ON THEN OFF.
NHTSA ODI 11242154