What 32 owners told NHTSA about the 2019 Tesla Model S 60d

On [XXX] at approximately 1230 pm my husband loaded my [XXX] child into the car. He shut the door then tried to open the driver site door. At that time the inside the car was 93 degrees. The car shut off. Telsa customer support was contacted multiple times. My husband expressed the urgency multiple times that there was a child under [XXX] who was stuck. There was no urgency with Telsa. We were told to contact 911 if we wanted to get our child out. There is no way to manually open the tesla model S door from the outside. At approximately 1300 911 was dispatched and the window was broken at 1330. The internal temperature of the car was approximately 110 F. She was assessed by the firefighers and determined that she did not need to go to the hospital for observation as my husband is a medical professional and her temperature was not severe enough to warrant observation. The sent a tow truck that arrived at approximately 1345. Tesla did expedite the tow truck. We were told multiple times there is absolutely no way to open an model S door manually from the outside. And given no options. We informed them we were at our house and had multiple tools. However we were unable to break the window on our own and had to call 911. My car was at the dealership [XXX] and shut down had not occurred prior to this, nor was this noted as a finding after the maintenance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11592780

I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.

NHTSA ODI 11437021