What 56 owners told NHTSA about the 2019 Ram Promaster (passenger Double Seat)

The reverse camera malfunction. It flip the image upside down and lose all object distance warning.

NHTSA ODI 11586676

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while her husband was driving at approximately 40 MPH, the vehicle was shaking and making an abnormally loud grinding noise. The contact’s husband stated that the ABS and ESC warning lights were illuminated. The contact's husband pulled over, turned the vehicle off, and had it towed to a dealer. The local dealer diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated that prior to the failure the vehicle was not able to shift into reverse(R) for more than a year. The contact stated that the day the vehicle was picked up from the dealer, on the trip back to the residence the transmission began to make loud abnormal grinding noises, and the vehicle was shaking and jolting into the next gear. The contact stated that her husband had the vehicle towed to an independent mechanic. The independent mechanic diagnosed the vehicle and performed repairs on the transmission which allowed the vehicle to move forward. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 76,000.

NHTSA ODI 11583344

I received notice of a recall in June 2023. I contacted every nearby dealership in my area. None of the company service centers was able to complete the recall service. Because my vehicle has been converted into a motorhome (by a RAM approved upfitter), it is heavier that the standard vehicle and they told me they do not have the proper equipment to complete the anticipated repairs. I called the RAM custom service center and they were unable to locate a dealership to help me and unwilling to authorize reimbursement if I had the repairs completed by another qualified mechanic. After postponing any more follow-up, I received a second recall notice just recently. I again called the same dealers hoping to find a capable service center. They are all still unable to complete the repairs. After spending another 40+ minutes talking with a RAM customer service associate, they eventually told me that I could have the repairs performed and request a reimbursement - but that would not guarantee they would pay the costs of the repairs. I would like RAM to authorize me to have the repairs completed by a qualified mechanic and guarantee I will be reimbursed for the repairs related to the two recalls.

NHTSA ODI 11561180

Rear view camera is upside down. Flipped by it self. Can't find any fix on it

NHTSA ODI 11552245

Unintended rapid deployment of the awning after pulling into a rest area. Had to climb up a ladder to manually retract the awning and duct tape the damaged awning to the rail. This could have happened while driving. This has happened to many, many other owners of the Coachmen class B RVs with the Carefree awnings. Upon inspection after returning home, the awning motor's plastic tabs were sheared off and the aluminum end plate was broken & distorted. My awning was not part of any recall as were some other Carefree awnings. This is a safety hazard with potentially life threatening consequences to other drivers.

NHTSA ODI 11544111

For the second year in a row, we took a rock to our windshield from a truck and had to have the windshield replaced. The problem seems to be the bad mudflaps on especially semi-trucks or other trucks. Many trucks are missing the mudflaps or they are so thin, they blow upward by the wind. In reviewing semi's passing me, I did see an Amazon truck go by that had a AeroFlap mudflap that stayed down and would most likely prevent rocks from being thrown up to car or van windshields. To mimimize this safety problem and save many insurance companies or vehicle owners the cost of a new windshield, request the DOT move to require AeroFlap mudflaps on all trucks. Thanks

NHTSA ODI 11531027

The contact owns a 2019 Ram Promaster 2500. The contact stated that the vehicle failed to reverse as needed with the check engine warning light illuminated. The contact then received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was unavailable. Several unknown dealers were notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000. Parts distribution disconnect.

NHTSA ODI 11530174

Passenger Airbag warning light and alarm goes off every10 -15 minutes. I have had this into multiple Ram dealerships for repair at least 6 times. My warrantee has expired and this is still a problem. The alarm is distracting and annoying along with the airbag not being functional. How can I find relief,this alarm is driving me crazy?

NHTSA ODI 11525936

The contact owns a 2019 Ram Promaster. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11524047

When it rains water runs into the engine compartment and all of my wiring is dripping water. The service manager told me that they see this problem a lot and that they don't know how to fix it. I have looked online and there are many people complaining about this. Most people think it is the cowl leaking on the bottom of the windshield. I feel like if my wiring gets wet enough that I will have a malfunction.

NHTSA ODI 11508996

The contact owns a 2019 Ram Promaster 3500 equipped with Nexen Tires, Tire Line: Rodian HT, Tire Size: 225/75/16, DOT Number: (N/A). The contact stated that the driver’s and passenger’s side tires showed evidence of tread separation. The tires were replaced. On another occasion, the contact became aware that the rear tires had started to disintegrate. The tires were replaced. The manufacturer was contacted and stated that the tires were defective and should not have been installed on the RV. The failure mileage was 20,000. UPDATE 06/15/23- Consumer states " I had subsequent correspondence with Winnebago. They claimed no responsibility for the excessive tire wear. They stated that they buy the chassis from Promaster with those tires in place. I filed a warranty claim with Nexan. They responded that the tire warranty was null and void because these tires are not to be used on a motorhome. They provided me a copy of the warranty. The representative told me the tires had never been tested or approved to be used on a motorhome. They claim to have given Winnebago notice. There were numerous discussions with Promaster, Winnebago and Nexan. Promaster did not claim any responsibility in the matter. Their position was that they sell the chassis to Winnebago and have no knowledge of what they build on the chassis. Winnebago said that they would refer the matter to their engineering department. Nexan stated that as an act of "goodwill" they would rebate me. The point of contact with Nexan was Aaron Wilson @ 330-949-2829 ext 165. awilson@NexanTireUSA.com. He reiterated that these tires were not designed for the motorhome due to the excessive weight. Unloaded the motorhome is 9,600 lbs. The tires were never tested on this unit. He stated that he had documentation that Winnebago was advised accordingly."

NHTSA ODI 11491150

This a Window Model the fixed windows are coming out of the van. Vehicle has never been wrecked. Took the vehicle to the dealership they do not how to repair. Spoke to the manufacturer they refuse to assist even though it is under warranty. This is a serious safety issue if the Fixed Windows are detaching from the body they will fall into the Van causing injury to passengers. If they fall outward it would cause a traffic accident. There is no known repair for this as the dealers/manufacturer have no guidance published. It has been to two reputable glass installation companies they cannot repair.

NHTSA ODI 11488260

Mopar website says parts are available, but dealer says they are on back order with no ETA

NHTSA ODI 11487678

Called local dealer to have repair done, they put me on the list because they did not have the parts, said they would call to set up my appointment when it came in. This was almost two years ago and i have not got the call yet. It was Huntington Beach Chrysler,Dodge, Jeep, Ram.

NHTSA ODI 11485680

It started to rain and my windshield wipers stopped working. Because it was raining so hard, I was forced to pull off on the shoulder of the road as there was no safe place to turn. We went to a Dodge Dealer who diagnosed the problem as a bad windshield wiper motor. They could not fix it because the item was backordered until July 13th. Because of the backorder, I am forced to drive with no windshield wipers, which is extremely dangerous.

NHTSA ODI 11470485

Aftermarket seat swivels were installed in a 2019 Promaster 3500-based RV, in mid-2020. Were swivel seats required to be equipped with gear shift lockouts that engage when the seat is not locked in the full forward position, and if not then, are lockouts now required? I do know that the gear shift lockout is a feature of the 2020 Promaster 3500 equipped with factory installed swivel seats.

NHTSA ODI 11466334

The Carefree motorized awning self-deployed at highway speeds (approximately 45 mph). The vinyl awning material sheared from the metal end bar deploying it as a flying projectile. One of the support bars broke and slammed into the side of the van/RV.

NHTSA ODI 11462181

The coolant system has been repaired by a Ram certified dealership for the same issue 3 times with current mileage at 17,000. The coolant continues to leak out. We have a fleet of 30 Promaster 1500 and 2500 vans and all of them have coolant leaking issues with 4 requiring engine replacements because of overheating. Sometimes there are warning lamps to let us know to pull over, sometimes not and then it's too late. Please address this asap!

NHTSA ODI 11451196

House AGM battery charging system Hydrogen Sulfide out gassing issue. CO alarm trips while charging from shore power connection. Xantrex XC 2000 Inverter charger is improperly located directly on top of the 330Ah AGM battery. System is located in a sealed bed base platform with limited ventilation. My 2021 Coachmen Nova is out of OEM warranty. The vehicle has not been inspected by Coachmen or dealership. I'm aware of other Owner's having similar issues with at least one catastrophic battery failure.

NHTSA ODI 11431053

These brake pads have a stainless steel shim that is attached in such a way that the shim can slide off the back of the brake pad, and slides down and cuts against the brake rotor, effectively cutting the hub away from the rotor braking surface. Creating a very dangerous braking situation.

NHTSA ODI 11428995

On steep road descent, brake warning light came on. No loss of brake function. No incident. Cycling engine off then on clears warning light. Parking brake was off, and brake fluid was completely full. No excessive brake heat or smells. This situation has occurred twice separated by a month's time. Both cases on steep descent. Warning light cause unknown.

NHTSA ODI 11425875

AROUND 4,000 MILES MY BRAND NEW VAN DIED ON ME GOING UP A SMALL INCLINE ROUND AROUND A SMALL CURVE. I LOST ALL POWER AND A HEAD ON VEHICLE ALMOST HIT ME HEAD ON BECAUSE I LIST ALL POWER, I LOST POWER STEERING, I LOST BRAKING POWER AND I AND MY DAD ALMOST DIED BECAUSE I WAS VEERING OFF A CLIFF. I RESTARTED THE VEHICLE AND WAS ABLE TO RETURN THE VEHICLE TO THE ROAD. AT AROUND 5,000 MILES MY AIR BAG LIGHT CAME ON FOR A HALF OF A DAY DRIVING. I HAVE HAD RADIATOR FLUID SMELL AND LEAKING. AT 5,600 MILES THE RAM DEALER SAID I HAVE A HOLE IN MY RADIATOR AND MY VEHICLE HAS TO WAIT IN THEIR SHP FOR 30 DAYS UNTIL THEY CAN GET THE NEW RADIATOR. THEY DON'T KNOW WHY IT DIED ON ME.

NHTSA ODI 11404508

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

NHTSA ODI 11396760

WE HAVE CONTACTED RAM AND OUR LOCAL DEALER MULTIPLE TIMES. DEALER SAYS THEY ARE NOT RECEIVING PARTS FOR RECALL W00. RAM SAYS THEY ARE SENDING A LIMITED NUMBER. WE WERE #10 ON THE DEALER REPAIR LIST A MONTH AGO. NOW WE ARE 15. RAM AND THE DEALER NEED TO STEP UP AND GET THIS ISSUE FIXED FOR ALL RAM 3500 OWNERS NOW. *TR

NHTSA ODI 11330078

A REPUTABLE RV DEALERSHIP IN BROWNSTOWN, MI SOLD AND DELIVERED TO ME ON 12 MARCH 2020 A NEW 2020 WINNEBAGO TRAVATO INTEGRATED ONTO A 2019 RAM PROMASTER CHASSIS. AT THE TIME OF DELIVERY THERE WAS AN ACTIVE SAFETY RECALL POSTED BY FCA IN JANUARY OF 2020 ON THE CHASSIS. I WAS NOT INFORMED OF THE RECALL BY THE DEALERSHIP WHICH IS IN VIOLATION OF FEDERAL LAW, 49 USC S 30112. I FOUND OUT ABOUT THE RECALL AND INFORMED THE DEALERSHIP. THEY CLAIMED THEY DID NOT KNOW ABOUT THE RECALL. ACCORDING TO FCA, THERE IS NO REMEDY FOR THE RECALL (TRANSMISSION SHIFTER CABLE). THE DEALERSHIP SEEMS UNCONCERNED THEY VIOLATED THE LAW AND IS "NOW" ONLY INTERESTED IN GETTING THE RECALL REPAIRED ONCE FCA HAS THE REMEDY. *TR

NHTSA ODI 11325210