What 56 owners told NHTSA about the 2019 Ram Promaster (passenger Double Seat)

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11724671

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11724673

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving at various speeds, there was an abnormal electrical burning odor coming from the vehicle. The burning odor was also coming from the vehicle when the vehicle was turned off, and the hood was raised. Additionally, the driver's side radiator fan was constantly running, and the passenger's side radiator fan made an abnormally loud sound while running at high speed. There was a loud ticking sound coming from the engine. An unknown warning light was illuminated. The contact used an OBD reader and became aware that the engine temperature was approximately 226-degrees. An independent mechanic determined that the failure was related to the recall. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test to determine whether rental assistance would be provided. The contact stated that the vehicle was unsafe to drive to the dealer because the dealer was approximately 1 hour away. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 112,000.

NHTSA ODI 11721533

The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehicle stalled. The contact shifted to park(P) and was able to restart the vehicle. The contact stated that while driving 10-12 MPH downhill, the vehicle stalled, and the passenger's side of the vehicle crashed into a tree. The contact stated that the back window was fractured. The air bags did not deploy. There was no injury sustained. The police officers were contacted, and the police officers sent a tow truck was sent, but it did not arrive at the scene. No police report was filed. The vehicle was pulled out, and the contact was able to drive the vehicle away from the scene. There was no warning light illuminated. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. Additionally, the contact had received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available.  The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

NHTSA ODI 11717194

The contact owns a 2019 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11714933

The contact owns a 2019 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11709106