What 95 owners told NHTSA about the 2019 Lincoln Nautilus Fhev

The contact owns a 2019 Lincoln Nautilus. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument cluster intermittently blinked and flickered. The "Adaptive Steering Fault" warning message was displayed, and the steering wheel became misaligned. Additionally, while driving approximately 65 MPH, the vehicle experienced a loss of motive power, and the powertrain warning light illuminated. The vehicle was able to restart. The vehicle was taken to several dealers, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 48,000.

NHTSA ODI 11742975

While driving, the entire dashboard and instrument cluster intermittently go completely blank, disabling visibility of speed, gear position, warning lights, turn signals, and other critical information. The failure occurs suddenly and without warning. The cluster then goes through multiple reboot cycles, sometimes several times in a row. In many cases, normal operation does not return until the vehicle is fully shut off and restarted. This creates a serious safety risk, especially at highway speeds or at night. The issue first occurred around 71,000 miles (Oct 2024) and has recurred multiple times. The most recent incident occurred on Oct 31, 2025 at approximately 84,200 miles. The vehicle has been to a Lincoln dealership in Raleigh, NC for four repair attempts (Dec 2024–Oct 2025). Multiple electrical modules have been replaced (battery, fuse junction box, trunk module, telematics module, keyless entry keypad), and Lincoln engineers were consulted, but the defect remains unresolved. No diagnostic trouble codes were stored during the most recent failure. The vehicle is currently covered under a Lincoln ESP PremiumCARE warranty through 2030, and the defect remains intermittent and unresolved.

NHTSA ODI 11700996

The contact owns a 2019 Lincoln Nautilus. The contact stated that while driving at an undisclosed speed, the driver’s side air bag unexpectedly deployed, and the blind spot and cross-traffic system fault messages were displayed. The contact stated that the vehicle was able to be restarted, and no medical attention was required. The contact’s spouse’s arm was struck by the air bag, and the contact stated that both occupants were shaken up by the failure. The contact stated that following the failure, the windows, heating system, and radio became inoperable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.

NHTSA ODI 11699939

I know there is a bulletin out from Ford about the PCM , where it says recall on the bottom, yet unannounce. This mimics the issues with the torque converter, the ones that I have in my 2019 lincoln nautilus. About two months ago, I felt a kick. where It thought I had been hit by another car, it was so hard. From that point on, the smoothness of the transmission below 35 miles/hr, was jerky and hesitant, kicking and not accelerating properly. The dealer said that it was the torque converter and that it was very bad. The car is too new to have these types of catastrophic issues. It was $9000 to resolve the issue according to the dealer. I had to go somewhere else. Also the screen has problems where it turns blue, and stops working, where the music playing will also stop and you cannot skip to another song. A hard reboot is the solution, but on a daily basis? I know that other models, the Aviator and Corsair, have the same issues. I have the same problem. When contacting Lincoln dealer for the same issue, they state there is no recall. I really like the Lincoln but there seem to be quite a few problems. Will these be placed in a recall list? The fixes so far have been really expensive.

NHTSA ODI 11679985

The contact owns a 2019 Lincoln Nautilus. The contact stated while driving approximately 25 MPH, the vehicle was shuddering and losing motive power. The contact stated that the message "Engine Overheating" was displayed on the instrument panel. The contact stated that the vehicle stalled. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the 12-Volt battery and the EGR system had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 23V378000 (Engine); however, the VIN was not included. The failure mileage was approximately 75,000.

NHTSA ODI 11661466

I purchased my vehicle in October 2024, and on Jan 2025 I begin experiencing jerking, misfiring, car not accelerating and unable to reverse. I reached out to multiple car dealers and they were unable to diagnose the problem. Today, January 21st I took my vehicle of less than a year to Ourisman Lincoln and was informed I needed to replace my 2019 Lincoln Transmission. This is devastating, as I’m unable to afford 9K dollar repair on a vehicle with only 59K miles.

NHTSA ODI 11655934

There have been consistent issues with the car due to the electrical system. The car has purchased 3/24/23 as used. The car has been in for maintenance and repairs 5 times since June 6, 2024 at the cost of $3,744.88. The car has cut off while driving. One time it happened on a a major thoroughfare at rush hour. The engine light came on. When the car stopped, it wouldn’t restart. It was towed to Lithia Springs Ford. The fuel pump and driver module was replaced for $1,706.10 on 7/12/24. On 8/21/24, all the lights came on the dashboard. The car was diagnosed and the GSM was replaced as well as the repair connector C219, Power Relay at the cost of $967.83. 9/9/24, the check engine light came on and the car was diagnosed and the purge value assembly and was replaced at the cost of $543.67. Presently, the car is in for repair again for replacement of the fuse panel, with the estimated cost of between $700-$800.

NHTSA ODI 11615436

Rear hatch does not open. You can not manually open it from outside or inside. My wife had a flat on the highway and could not change her tire as she could not access it. The hatch as failed on the button on the dash, the remote key fob and the foot opener under bumper. This is so dangerous for safety to exit the car from inside and well as getting to spare tire.

NHTSA ODI 11607491

The contact owns a 2019 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the instrument cluster failed to operate as needed. The contact was not able to see if any warning lights were illuminated. The vehicle was taken to the dealer; however, the contact was not sure if the vehicle was diagnosed. The dealer was unable to find a failure with the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V076000 (Electrical System). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 41,000.

NHTSA ODI 11591513

My vehicle is experiencing the exact symptoms of the recall [XXX] although my VIN is not listed under this recall. The vehicle shutters and jerks upon acceleration up to around 30 miles per hour. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11577987

The contact owns a 2019 Lincoln Nautilus. The contact stated while starting the vehicle, the instrument panel intermittently went blank. The contact stated that the instrument panel remained blank for a while before operating normally. A message stating system off to save battery; please turn ignition off or start engine was displayed. The vehicle was taken to the dealer and was repaired. The contact was informed that the failure was related to NHTSA Campaign Number: 19V076000 (Electrical System) however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 33,000.

NHTSA ODI 11566522

Leased 2019 Lincoln Nautilus has needed 10 roadside assistance calls and has been in the Lincoln Service for warranty work at least 9 times in the last 6 months for the same issue. The vehicle's battery is being drained when the vehicle is completely shut off. I've had numerous issues when going to start my vehicle for work or personal transportation and the vehicle's battery is drained. As a first responder my vehicle operational dependability is a priority. I've needed numerous jump starts from Lincoln roadside service to get to work. At times I was unavailable to get to work because of the dead battery. I've had the car in Lincoln service for the same issue 9 times with no resolve. My vehicle has been in the service department over 9 times now. I am currently in a loaner car because my vehicle is in the service department. When the problem first started my rear hatch door opened while I was driving the vehicle. Shortly after that the battery was draining when the car was shut off. This is a not only a transportation issue but also a safety issue.

NHTSA ODI 11459877

While driving down the road, the outside mirrors folded inward, thus unable to see traffic passing to left or right

NHTSA ODI 11429713

TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD INTERMITTENTLY GO BLANK UPON START-UP OF THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD REMAIN BLANK THROUGHOUT THE DURATION OF THE DRIVE AND WOULD RESUME NORMAL FUNCTION THE NEXT DAY. THE CONTACT HAD TAKEN THE VEHICLE TO TUTTLE-CLICK LINCOLN (43 AUTO CENTER DR SUITE B, IRVINE, CA 92618) ON NUMEROUS OCCASIONS HOWEVER, THE DEALER WAS UNABLE TO REPLICATE THE FAILURE AFTER MULTIPLE ATTEMPTS. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V076000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11396453

12/30/20 STOPPED AT RED TRAFFIC LIGHT WITH FOOT BRAKE. ENGINE AND ELECTRICAL SHUT DOWN. VEHICLE WENT TO PARK AND WOULD NOT START AGAIN OR SHIFT OUT OF PARK. NOTHING WORKED! HAD TO BE TOWED TO LINCOLN DEALER. THE MILEAGE WAS 6,000! JULY 2020 I HAD COMPLAINED OF TRANSMISSION BANGING SHIFTING TO DRIVE OR REVERSE. DEALER SAID ALL WAS FINE. IT HAS BEEN 34 DAYS, DEALER REPLACE A MODULE WITCH DID NOT FIX PROBLEM. THEY ARE NOW REPLACING THE TRANSMISSION. THE INCIDENT OCCURRED AT A SHOPPING CENTER LIGHT TO ENTER HIGHWAY 525. APPROACHING THE SIGNAL VEHICLE WAS ONLY TRAVELING 2-3 MPH.

NHTSA ODI 11394542

THE SCREEN FREEZES UP OR GOES BLANK WHILE DRIVING OR UPON STARTING UP THIS IS HAPPENED OVER A DOZEN TIMES. WHEN THIS HAPPENS THE DRIVER ASSIST STOPS WORKING ALONG WITH THE BACK UP CAMERAS THE BLUETOOTH THE NAVIGATION EVERYTHING THAT IS ON THE SCREEN IS NOT AVAILABLE TO ME THIS IS A HUGE SAFETY HAZARD THE DEALERSHIP IS AWARE OF THE ISSUE AND I AM NOT THE ONLY ONE HAVING THIS PROBLEM THIS NEEDS TO BE FIXED. LINCOLN IS AWARE OF THE ISSUE AND DOES NOT HAVE A FIX FOR IT. THE FIRST TIME THIS HAPPENED WAS IN SEPTEMBER 2019 AND IT'S BEEN HAPPENING EVER SINCE!!!

NHTSA ODI 11340024

DRIVING CAR AND STOPPED TO GET GAS, BLANK INSTRUMENTAL PANEL WHEN I RESTARTED THE CAR. THE PROBLEM WILL NOT RESOLVE UNLESS CAR IS TURNED OFF FOR A PERIOD OF TIME, HOUR OR LONGER.AFTER IT OCCURRED 5 TIMES MARCH - AUGUST 2019 AND HAS SINCE OCCURRED AGAIN DECEMBER 24 2019 AND APRIL 26 2020. "AIR BAG RESTRAINT FAULT" ALERT GOES OFF EVERY TIME. EACH TIME I HAVE HAD IT IN THE DEALERSHIP WITH NOTHING RESOLVED. IMPLEMENTED AND UPDATE IN AUGUST BUT ONLY AFTER I GOT FORD CORPORATE INVOLVED. I AM SO TIRED OF DEALING WITH THIS ISSUE AND IT'S NOT SAFE!

NHTSA ODI 11322367

THE DASHBOARD WOULD NOT LIGHT UP WHEN THE VEHICLE WAS STARTED. STOPPED AND STARTED 3 TIMES ON THE 2 HOUR TRIP, STILL NOT WORKING. THE NEXT DAY, STARTED VEHICLE TO TAKE TO DEALERSHIP, DASH BEGAN TO WORK?? THERE IS A RECALL FOR THIS PROBLEM BUT MY VIN IS NOT INCLUDED?? TRIP BEGAN ON A CITY STREET, WENT TO HIGHWAY TRAVEL AND BACK TO CITY STREET.

NHTSA ODI 11319224

I AM WRITING YOU BECAUSE OF MY CONCERN WITH THE 2019 LINCOLN NAUTILUS SUV. I HAVE LEASED THIS CAR FROM LANDMARK LINCOLN IN ENGLEWOOD, COLORADO. I HAD A FRIGHTENING EXPERIENCE ON FRIDAY NIGHT, DECEMBER 20, 2019. I WAS DRIVING SLOWLY THROUGH A PARKING LOT IN A COMMERCIAL AREA WHEN MY CAR WENT DEAD. NO LIGHTS, NO POWER ' EVERYTHING INSIDE AND OUTSIDE THE CAR WAS DARK. I WAS BLOCKING CARS PARKED PERPENDICULAR TO WHERE I WAS STUCK. THEY COULDN'T GET OUT AS I WAS IN THEIR WAY. OF GREATEST CONCERN WAS THAT I WAS LEFT 'IN HARM'S WAY' WITH A COMPLETELY DEAD CAR AND NO WAY TO MOVE IT TO A SAFE AREA. WE COULD NOT PUSH THE CAR BECAUSE IT WAS LOCKED IN GEAR AND NOT IN NEUTRAL. LUCKY FOR ME I WAS IN A PARKING LOT. IF THIS HAD HAPPENED ON A HIGHWAY WITH SPEEDS OF 55 MPH, I COULD HAVE BEEN KILLED AND MY CAR RUINED BY SOMEONE CRASHING INTO ME. IT WAS DARK AND I WOULD HAVE NO PROTECTION FOR ME AND MY CAR IF SOMEONE INADVERTENTLY SLAMMED INTO ME, NOT SEEING ME OR MY VEHICLE. THERE NEEDS TO BE SOME TYPE OF EMERGENCY LIGHTS OR ANOTHER WAY TO PREVENT THIS POTENTIAL DEATH TRAP HAPPENING TO SOMEONE ELSE. PLEASE WORK WITH LINCOLN AND OTHER MANUFACTURERS TO INSURE BETTER SAFETY FOR CONSUMERS.

NHTSA ODI 11316394

2019 LINCOLN NAUTILUS. CONSUMER WRITES IN REGARDS TO HEATED STEERING WHEELS. CONSUMER STATED THAT STEERING GETS SO HOT THAT YOU CANNOT HOLD STEERING WHEEL. *LD *JS

NHTSA ODI 11302052

I REPORTED A SIMILAR PROBLEM A FEW WEEKS AGO; AS I DRIVE I GET ALERTS OF SAFETY FEATURES NOT BEING AVAILABLE AND A POWERTRAIN MALFUNCTION. WHILE DRIVING THIS AFTERNOON SPEED LESS THAN 15 MPH, I GOT THE SAME ALERTS, BUT WERE FOLLOWED BY A COMPLETE LOSS OF DISPLAYS. THE RADIO SHOWED A "VEHICLE NETWORK COMMUNICATION ERROR" AND I COULD STILL SEE THE PRNDS, BUT I LOST ALL OTHER CONTROLS: SPEEDOMETER, ODOMETER, TACHOMETER, TURN SIGNALS, AND DOOR CONTROLS. ADDITIONALLY, WHEN I PULLED OVER TO A SAFE LOCATION, I ATTEMPTED TO PUT MY VEHICLE IN PARK BUT ONLY THE EMERGENCY BRAKE ENABLED. I HAVE VIDEOS OF BOTH AND HAVE ATTEMPTED TO UPLOAD.

NHTSA ODI 11271695

WHILE STOPPED AT A DRIVE THRU TODAY THE CAR STARTED GIVING OFF MULTIPLE WARNINGS OF SAFETY FAILURES--BLIND SPOT MONITORING, CAMERA, LANE KEEP, HILL ASSIST, AND AUTO HOLD. THE FINAL WARNING WAS A POWERTRAIN MALFUNCTION. I WAS ABLE TO DRIVE A QUICK TWO MINUTE TRIP HOME AND HAD THE VEHICLE TOWED TO THE DEALERSHIP.

NHTSA ODI 11268390

TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. UPON STARTING THE VEHICLE, THE INSTRUMENT PANEL WENT COMPLETELY BLANK AND FAILED TO FUNCTION. THE CONTACT DROVE TO STIVERS FORD LINCOLN (4000 EASTERN BLVD, MONTGOMERY, AL 36116, 334-613-5000) WHERE THEY INFORMED THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER REPLIED THAT THEY WERE UNAWARE OF THE DEFECT. THE VEHICLE WAS RETURNED TO THE CONTACT UNREPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V076000 (ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE VIN WAS NOT INCLUDED. THE DEALER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,500.

NHTSA ODI 11252314

WITH LESS THAN 700 MILES ON THE NEW CAR, MY INSTRUMENT CLUSTER WENT BLACK. I TOOK IT TO THE SELLING DEALER WHO KEPT IT FOR SEVERAL DAYS AND SAID THEY COULDN'T REPLICATE THE ISSUE. I WAS INFORMED WHEN THEY RETURNED MY CAR THAT WHEN THEY FIRST STARTED THE CAR MY ISSUE WAS NOT THERE. WE RECEIVED SEVERAL TEXT MESSAGE WARNING FROM LINCOLN. PHOTO ATTACHED.

NHTSA ODI 11245842

PURCHASED CAR MARCH 23. ON MARCH 31, STOPPED TO GET GAS, WHEN RESTARTED THE CAR, THE INSTRUMENT PANEL WAS BLACK. DID NOT COME BACK UP UNTIL NEXT DAY. THIS HAS REPEATED ON MAY 15TH, MAY 29TH, JUNE 26TH AND AUG 3RD. NAVIGATION SCREEN HAS FROZEN TWICE, APRIL 16TH AND AUG 2ND. I HAVE HAD IT INTO THE DEALER EACH TIME, KEPT IT FOR NEARLY 2 WEEKS AFTER THE JUNE 26TH EVENT AND HAVE YET TO DUPLICATE THE PROBLEM OR IDENTIFY IT. PROBLEMS PRESENT WHEN STARTING THE CARD, AND DISAPPEAR AFTER THE CAR HAS BEEN TURNED OFF BUT ONLY AFTER A PERIOD OF TIME (MEANING IF I TURN IT OFF AND ON IMMEDIATELY, IT DOES NOT FIX THE ISSUE).

NHTSA ODI 11242041